MGT 3400 Chapter 6

Which of the following are reasons for employees to have negative views of performance management systems?

Limited guidance on how to improve performance Failure of managers to understand the responsibilities of the jobs they are reviewing Infrequent feedback

Monitoring performance involves ___.

measuring the progress toward the goals tracking the achievement of the goal

Performance appraisal differs from performance management because

performance appraisal is just the performance review

What elements need to be both monitored and evaluated when determining someone's performance?

progress toward the goal goal achievement

The step in the effective performance management system in which feedback and coaching are delivered is called _____.

reviewing performance

The first step in the performance management process is to:

set goals and communicate expectations.

As part of the contingency approach to goal setting, what elements should fit the situation?

the practice the behavior the policy

In addition to providing rewards when goals are achieved, at what other stage should rewards be offered?

when substantial progress is achieved

What type of common perceptual error occurs when an employee is rated as being average after being compared to top performers?

contrast effect

Which of the following promote goal commitment?

creating a record of your goals giving yourself a reward for making progress on your goals

A performance goal is related to

achieving a defined outcome.

Fundamental characteristics of action plans include:

incorporating specific time limits focusing on results being specific about what will be achieved

When choosing measures of performance, which of the following criteria should be met?

relevancy accuracy

Which of the following are some of the biggest perceived detriments of the performance management system? (Check all that apply.)

Too much focus on pay and incentives Lack of clarity on how to improve Lack of fairness by managers

Components of the performance management process include:

defining expectations overseeing performance creating consequences

By which of the following ways can managers support employees achieve goals? (Check all that apply.)

Paying attention to employees' reward preferences Supplying timely and task-specific feedback Offering needed training

When a manager monitors, evaluates, and creates consequences for an employee's work so that it meets defined performance expectations, it is an example of:

performance management

Kendra is setting a sales goal for her employee, John. In setting this goal, Kendra should make the goal general and open-ended enough for flexibility.

False Effective goals are SMART goals that are specific and time bound.

Who benefits when performance is managed successfully?

individuals company teams

Which of the following are among the results of effective performance management?

higher customer engagement ratings increased productivity lower employee turnover

The important last step in the goal-setting process is to create a(n) _____ plan

action

Which of the following are found in performance management?

an evaluation of performance a monitoring of performance a defining of performance

Commitment to goals can be promoted in which of the following ways?

by imagining how you will feel when you achieve them by identifying who or what might keep you from achieving them

The primary functions of performance management include:

making decisions related to employees such as pay raises communicating the employee behavior that is being sought guiding employee training and development

Both performance management and performance appraisal are continual processes.

False

Drag and drop the examples that fit the situation using the contingency approach against the corresponding type of goals.

Objective goals --> Increase sales by 10% Project goals --> Complete the annual productivity reports of employees by the end of this week Behavioral goals --> Listen to others during meetings without interrupting

SMART goals are those that include which of the following characteristics?

Specific Measure Attainable Results oriented Time bound

Which of the following exemplifies a performance goal?

increasing sales by 10% in a period

Which of the following statements are true about effective PM?

Employees benefit when feedback is delivered more frequently.

According to Gallup, which conditions make PM more effective?

Expectations are collaborative, clear, and aligned. Coaching is continual. Accountability exists.

Tracking goal achievement and progress toward goals can have which impacts on employees?

It increases motivation. It improves performance.

______ _______ means measuring, tracking, or otherwise verifying progress and ultimate outcomes. (Enter one word in each blank.)

Monitoring performance

When using 360-degree feedback, why might it help to get outsider feedback in addition to insider feedback?

Outsiders can provide feedback that overcomes biases that occur in manager-employee relationships.

"There were no errors on the financial audits for this quarter" is an example of which type of goal measurement?

Quality

The first step in the goal-setting process is to:

define clear goals

Which two of the following are aspects of a performance management process function?

locating a need for employee development explaining the reason to terminate employment