MGT 341 Exam 1
A decision is a gap between an actual and a desired situation.
False
All stress is associated with negative emotions or outcomes.
False
One advantage of Kotter's eight-step process of implementing change is that it is relatively easy and simple to implement.
False
One key assumption underlying many models of change is that highly desired change will happen without much resistance.
False
Openness to experience refers to a person being trusting and good-natured.
False
Organizations should use selection based on attitudes and emotions to choose which employees to hire.
False
When major league baseball officials failed to notice they had created conditions that encouraged players to use steroids, this was an example of "motivated blindness."
True
According to the Ajzen model, someone's intention to engage in a particular behavior is not necessarily a strong predictor of that behavior.
False
The components of engagement are urgency, being focused, intensity, and job satisfaction.
False
The idea that satisfaction results from the perception that a job allows for fulfillment of an individual's important values is called "met expectations."
False
The systems model of change can be used to diagnose what to change, but other models must be used to determine how to evaluate the success of a change effort.
False
The two basic dimensions of Schwartz's value theory are self-enhancement/self-transcendence and ethical/unethical.
False
There is only one best way to manage people, teams, or organizations. A particular management practice that worked today will work tomorrow. This is called the contingency approach.
False
There is only one model of the causes of job satisfaction.
False
Albert wants to track his team's progress on a spreadsheet, rather than using new project management software. He believes that this has always worked well in the past. In this case, past success may cause Albert to resist change.
True
At ABS Inc., the market research group is now operating on flextime. Initially, ABS allowed the sales group to do so. This is an example of adaptive change.
True
Avery is struggling with her current job. She doesn't feel excited to go to work, and while she's there she's very tired, unmotivated and not truly engaged. To be sure that she is working at her best performance level and to change this behavior she should consider spending a little time each day recharging through a quiet activity like yoga or meditation, get more sleep, and drink plenty of water.
True
Based on Schwartz's Value Theory, if you value achievement over universalism, you will spend your evening working hard on your term paper so that you can get a good grade, rather than volunteering at the soup kitchen.
True
Knowledge and consideration of both personal and situation factors and the interplay between the two are equally important.
True
Relatively flexible individual differences (IDs) include attitudes and emotions, and managers can help manage these type of differences.
True
Resistance to change is a dynamic interaction among recipient characteristics, change agent characteristics, and the relationship between the recipient and the change agent.
True
Strategic plans are based on analyses of an organization's strengths, weaknesses, opportunities, and threats, known as a SWOT analysis.
True
Technology advancement is used to build customer loyalty in companies such as Chipotle. This is an example of an external force.
True
The "organizing framework" for understanding and applying OB is based on the systems approach.
True
The combination of stable physical, behavioral, and mental characteristics that give individuals their unique identities is known as personality.
True
The four targeted elements of change are organizational arrangements, social factors, methods, and people.
True
There is a trend for employees to quit less than one year on the job.
True
Internal forces for change include demographic changes in the organization's workforce.
False
Managers should attempt to reduce the negative effects of stress by improving job satisfaction and by encouraging employees to take work home.
False
OB concepts and theories can be classified into three broad categories: person factors, group characteristics, and situation factors.
False
Paying someone else to do your homework, sharing answers via social media and sharing answers on a take home exam are all examples of student cheating.
True
Carl has a high self-efficacy belief. He is not likely to work hard in preparation for challenges because he is confident he can succeed.
False
Common sense focuses on the past, and because of this, it is strong in responding to the unexpected.
False
Turnover is always bad for organizations.
False
Whistle-blower protection laws exist like the Dodd-Frank Act of 2010, and sufficiently protect employees.
False
Benny has the ability to learn and use spoken and written languages. He shows linguistic intelligence.
True
Complex, relatively brief responses aimed at a particular target are known as emotions.
True
Core self-evaluations (CSEs) are related to reduced conflict and lower stress.
True
Ethical dilemmas are situations with two choices, neither of which resolves the situation in an ethically acceptable manner.
True
Dawn is a manager at a big box store. One of her employees, Edward, appears to have low self-efficacy. To help him, Dawn should set a very challenging sales goal.
False
Early in the change process, a manager should use variable schedules of reinforcement with extrinsic rewards to reinforce new behaviors.
False
Expecting perfection from employees will help raise the bar and will discourage resistance to change.
False
Feeling stressed is a negative emotion and can be handled by taking on more responsibilities and focusing on urgent tasks at hand.
False
Practical intelligence is very similar to logical-mathematical intelligence.
False
Southwest Airlines mechanics created widespread slowdowns in flights to pressure their company in negotiations with their union. This was illegal.
False
Stress can have positive effects on certain OB-related outcomes. For instance, it is negatively related to absenteeism because people feel they have to work harder to meet management expectations.
False
The ability to monitor one's own and others' feelings, to discriminate among them, and to use this information to guide one's thinking and actions is known as emotional stability.
False
Unethical behavior erodes trust, but has no effect on cooperation in organizations.
False
Vision statements represent the reason that organizations exist.
False
When hiring people, the best thing a manager can do is to find someone like himself or herself and make sure the person "fits" into his or her stereotype of a good worker.
False
In Schwartz's model, conformity and tradition are in the same wedge, but conformity is seen as less extreme than tradition.
True
Johan believes that saving the earth is our most important responsibility. He will be strongly committed to an employer who issues hybrid cars to all sales people, emphasizes recycling, and supports volunteerism to clean up the local river.
True
Many effective managers select employees based on positive, job-relevant, relatively stable individual differences.
True
OB includes topics such as managing your peers and your bosses, as well as managing your subordinates.
True
Personal attitudes affect behavior via intentions.
True
Practical intelligence involves changing oneself to suit the environment, changing the environment to suit oneself or finding a new environment within which to work.
True
Presenteeism occurs when employees show up but are sick or in no condition to work productively.
True
Problem solving is a systematic process for closing the gap between an actual and a desired outcome.
True
The interactional perspective states that behavior is a function of interdependent person and situation factors.
True
Treating employees fairly, avoiding political behavior, providing job security, empowering employees, and reducing stressors in the work environment are all ways to foster Perceived Organizational Support.
True