MGT 360 EXAM 2

According to the video: How do great leaders inspire action? By...

Being driven by beliefs

How do inspired leaders and organizations think & communicate?

Inside out

According to the Ted Talks video-clip: How do "great leaders" inspire others? They do so by asking the following questions...

Why, How, What

Which one of the following traits is not a tool or behavior that transformational leaders use to influence employees and create commitment to the company goals? a. Intellectual Stimulation. b. Management by Exception. c. Charisma. d. Inspirational Motivation.

b. Management by exception

Which one of the following traits is not a tool or behavior that transformational leaders use to influence employees and create commitment to the company goals? a. Inspirational Motivation. b. Mangement by Exception. c. Charisma. d. Intellectual Stimulation.

b. Mangement by Exception.

How many people attended MLKs famous speech in Washington?

250.000

Which of the following is not a key characteristic of authentic leaders?

They have no set priorities.

Experts make decisions in the intuitive decision-making models based on all the following but: a) climate. b) training. c) experience. d) knowledge.

a) climate

A style of leadership that includes behaviors that encourage positive psychological capacities, an ethical climate, greater self-awareness, an internalized moral perspective, a balanced processing of information, and self-development is known as: a. Authentic leadership b. Superleadership c. Servant leadership d. Shared leadership

a. Authentic leadership

Which type of leadership employs position power or legitimate power to exert influence over others? a. Directive b. Transformational c. Empowering d. Transactional

a. Directive

A key consideration when forming a team is to understand the personality traits needed before starting the selection process as well as the team members' a. KSAs. b. potential. c. leadership traits. d. work ethic.

a. KSAs

Which of the studies found that leaders have two dominant sets of behaviors that predict success - consideration and initiating structure. a. The Ohio State Studies b. The Managerial Grid c. None of the above d. The University of Michigan Studies

a. The Ohio State Studies

Which of the following is not a positive outcome of (productive, or positive) conflict in the organization? a. accurate assumptions b. enhanced decision making c. individual viewpoint clarification d. increased creativity

a. accurate assumptions

The availability of too much information leading to more and more time being spent on gathering information and thinking about it, resulting in no decisions being made is a. analysis paralysis. b. satisficing. c. wildstorming. d. anchoring.

a. analysis paralysis.

According to the leadership decision tree, a leader who makes a decision alone using available information has a(n) a. autocratic decision-making style. b. consultative decision-making style. c. group decision-making style. d. laissez-faire decision-making style.

a. autocratic decision-making style

Which of the following is NOT a "Great Man" trait? a. compassion b. dominance c. intelligence d. masculinity

a. compassion

Maurice is a manager in the production area of a large manufacturing firm. He sets a tight production schedule every day and makes certain each employee knows what job he is performing that day and how to perform it. Maurice has a ____________ leadership style. a. directive b. supportive c. participative d. achievement-oriented

a. directive

All of the following are consequences of a high-quality leader-member exchange relationship except a. effort in building good relationships. b. organizational commitment. c. lower turnover. d. job satisfaction.

a. effort in building good relationships.

A movie called the "Money Pit" starring Tom Hanks and Shelley Long focused on the couple buying a house and continually having to spend money repairing one part of it after another. A number of times they should have sold the house, but they kept thinking that if they did just one more thing, the house would be great. This is situation is an example of what decision-making trap? a. escalation of commitment b. overconfidence bias c. anchoring d. framing bias

a. escalation of commitment

Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing a. intrapersonal conflict. b. intergroup conflict. c. interpersonal conflict. d. group conflict.

a. intrapersonal conflict.

Which decision-making model would you use when your goals are unclear, there is time pressure, and you have experience with the problem? a. intuitive decision making model b. creative decision making model c. the rational decision making model d. bounded rational model

a. intuitive decision making model

The competition conflict handling style a. is highly assertive but low on cooperation. b. is uncooperative and unassertive. c. is a middle ground style. e. is cooperative and unassertive.

a. is highly assertive but low on cooperation.

A directive leader tends to rely primarily on which of the following sources of power? a. legitimate b. referent c. expert d. personal

a. legitimate

The purpose of assembling a team is to

accomplish larger, more complex goals.

__________ power is how a manager influences people through the threat of or actual negative consequences for undesired actions. a. Legitimate b. Coercive c. Referent d. Expert

b. Coercive

The chain-of-command principle is a philosophy where each employee reports to and is accountable to only one manager. a. True b. False

b. False

Which of the following statements is incorrect? a. In team-oriented cultures, supportive, cooperative behaviors are rewarded. b. In aggressive cultures, supportive, cooperative behaviors are rewarded. c. In aggressive cultures, supportive, cooperative behaviors are not rewarded. d. In people-oriented cultures, supportive, cooperative behaviors are rewarded.

b. In aggressive cultures, supportive, cooperative behaviors are rewarded.

Task-oriented behaviors are also called a. Laissez-faire. b. Initiating structure. c. Consideration. d. Transformational leadership.

b. Initiating structure.

A leader who is _________________, according to the Michigan Studies, is characterized by directive, structural and task oriented behaviors. He or she makes sure that the work gets done, subordinates perform their jobs in an acceptable fashion, and that the organization is efficient. a. Employee-oriented b. Production-orientated c. Autocratic structure-oriented d. Consideration-oriented

b. Production-orientated

A culture that emphasizes precision and paying attention to details is a. an outcome-oriented culture b. a detail-oriented culture c. a service culture d. an aggressive culture

b. a detail-oriented culture

Which of the following is NOT a characteristic that authentic leadership encourages? a. internalized moral perspective b. all of the above c. self-development d. positive psychological capacities e. self-awareness

b. all of the above

Anita finishes her college semester on April 15. She will be home from April 15 until May 20 when she is scheduled to have her wisdom teeth removed. She will be going on a family vacation during the third week in July and will be returning to school on August 10 for majorette camp. Anita is looking for a job for the summer. She figures she will take the first job that pays minimum wage and will allow her flexibility for her dental appointment and vacation. Anita is making a decision using the a. intuitive decision-making model. b. bounded rationality decision-making model. c. creative decision-making model. d. rational decision-making model.

b. bounded rationality decision-making model.

Bob meets with his subordinates on a regular basis to share concerns and information with the group. He takes their feedback but makes decisions on his own. According to the leadership decision tree, Bob has a(n) _____________ decision-making style. a. laissez-faire b. consultative c. group d. autocratic

b. consultive

Nelson is the manager of a marketing department in a medium sized company. Nelson has six employees reporting to him. In deciding the goals for the department for next quarter, Nelson is holding a meeting for employee input and direction. Nelson uses a(n) _________ style of decision making in the marketing department. a. supportive b. democratic c. laissez-faire d. authoritarian

b. democratic

The collaborative conflict handling style is a. unassertive and high in cooperativeness. b. high in cooperativeness and assertive. c. low in cooperativeness and unassertive. d. assertive and low in cooperativeness.

b. high in cooperativeness and assertive.

Which of the following is an incorrect statement about leader-member exchange (LMX) theory? a. in low-quality LMX relationships, the leader does his job and the member does his. b. high-quality LMX relationships involve an active dislike between the leader and member. c. in high-quality LMX relationships, the leader has a trust-based relationship with the member. d. in high-quality LMX relationships, both leader and member go above and beyond their job descriptions to assist the other party in succeeding.

b. high-quality LMX relationships involve an active dislike between the leader and member.

A team may be charged with coming up with a new marketing slogan which is what kind of task? a. Production. b. Idea generating. c. Directing. d. Problem-solving.

b. idea generating

The coordinator role includes a. gathering information from the larger organization and informing those within the organization about team activities. b. interfacing with others within the organization so that the team's efforts are in line with other individuals and teams. c. addressing a specific issue or problem until it is resolved. d. keeping the team on track in terms of suggesting any needed changes to the team's process.

b. interfacing with others within the organization so that the team's efforts are in line with other individuals and teams.

Nancy and Mary are in the same sorority. Nancy is running for the university's student government treasurer position. Mary says, "I'll never vote for her, whether she is my sister or not." Mary is experiencing what kind of conflict? a. intrapersonal b. interpersonal c. interdependent d. intergroup

b. interpersonal

Conflict between two individuals such as coworkers is a. intrapersonal conflict b. interpersonal conflict. c. intergroup conflict. d. interdepartment conflict.

b. interpersonal conflict.

A decision based on extensive information gathering, careful analysis, and generation of alternatives is called: a. Intuitive decision b. Reasoned judgment c. Bounded rationality d. Dialectical inquiry

b. reasoned judgement

Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of a. forming. b. storming. c. norming. d. performing.

b. storming

The advantages of group decision making over individual decision making include all of the following except a. the decision-making process is more enjoyable. b. the decision-making process is more efficient. c. the decision is more creative. d. the implementation of the decision is easier.

b. the decision-making process is more efficient.

The bounded rationality model should be used to make decisions when a. new solutions need to be generated. b. the minimum criteria are clear. c. the decision is important. d. there is time pressure.

b. the minimum criteria are clear.

Teams where the manager serves as the team leader are called a. self-managed teams. b. traditional teams. c. empowered teams. d. self-directed teams.

b. traditional teams

Which of the following statements regarding leader-member exchange relationships is incorrect? a. When high LMX employees succeed, leaders credit the efforts they put forward and their high level abilities. b. A problem with a low-quality exchange relationship is that employees may not have access to a positive work environment. c. All employees would like to have a positive relationship with their leader. d. If a leader is unethical, employees may not want to have a relationship so as not to suffer from guilt by association.

c. All employees would like to have a positive relationship with their leader.

Which of the following statements regarding the rational decision-making model is incorrect? a. The decision maker should make certain to clearly identify the problem before undertaking any other step. b. One research study indicated that no alternative generation occurred in 85% of the decisions examined. c. The decision maker should generate alternatives before establishing criteria so that he can choose the option that makes him "feel" the best. d. Successful managers tend to be clear on what they want at the outset of the decision making process.

c. The decision maker should generate alternatives before establishing criteria so that he can choose the option that makes him "feel" the best.

________ leaders focus on the creation of reward contingencies and exchange relationships that result in a calculative compliance on the part of followers, while __________ leaders create and communicate a higher-level vision in a charismatic way that elicits an emotional response and commitment from the followers. a. Transformational, transactional n. Directive, empowering c. Transactional, transformational d. Empowering, directive

c. Transactional, transformational

A team asked to manage an entire line of products including making decisions about products to produce, managing the production of the product lines, marketing them, and staffing their division, is given which kind of task? a. idea generation b. problem-solving c. all of the above d. production

c. all of the above

When leaders make decisions alone without involving employees in the decision making process, they are using... a. democratic decision making. b. laissez faire decision making. c. authoritarian decision making. d. participative decision making.

c. authoritarian decision making

The conflict handling style that is uncooperative and unassertive is a. competition. b. compromise. c. avoidance. d. accommodation.

c. avoidance.

Experts make decisions in the intuitive decision-making models based on all the following but a. training. b. experience. c. climate. d. knowledge.

c. climate.

Which conflict handling style is indicated by an individual who says, "Maybe we can both agree to give in a little."? a. collaboration b. avoidance c. compromise d. accommodation

c. compromise

Escalation of commitment occurs because a. strict "turn back" points have been established. b. decision makers lack personal pride. c. decision makers do not want to admit they were wrong. d. persistence pays off.

c. decision makers do not want to admit they were wrong.

Teams differ in terms of the tasks they are trying to accomplish, and the major tasks include all of the following EXCEPT a. production. b. idea generation. c. directing. d. problem-solving.

c. directing

Leaders who hold a position of authority and utilize the power that comes from their position as well as personal power to influence others are called a. informal leaders. b. transformational leaders. c. formal leaders. d. charismatic leaders.

c. formal leaders

"We survived!" is the common sentiment of the group stage of a. forming. b. storming. c. norming. d. adjourning.

c. norming

The group members are more open and respectful toward each other, and willing to ask each other for both help and feedback, at the stage of a. storming. b. forming. c. norming. d. adjourning.

c. norming

A type of interdependence that is not specific to the task itself is called a. pooled interdependence. b. sequential interdependence. c. outcome interdependence. d. reciprocal interdependence.

c. outcome interdependence.

Group members are becoming more authentic as they express their deeper thoughts and feelings in the stage of a. forming. b. norming. c. storming. d. performing.

c. storming

The fundamental factors affecting group cohesion include all of the following EXCEPT a. similarity. b. stability. c. strength. d. size.

c. strength

Jennifer has to decide which of two job offers she is going to choose. She begins her process by listing the key criteria she is looking for in a job including salary level, location, promotional opportunities, and so on. She then takes each job offer letter and carefully goes through each line assessing the offer in relationship to the criteria she has established. Jennifer is using which of decision-making model to choose her job? a. the intuitive decision-making model b. the programmed decision-making model c. the rational decision-making model d. the creative decision-making model

c. the rational decision-making model

People-oriented behaviors include a. structuring employee roles. b. planning for increased employee performance. c. treating employees with respect. d. providing employees instructions.

c. treating employees with respect.

Intrapersonal conflict is a. a process that involves people disagreeing. b. conflict that takes place between different groups such as between different departments. c. within a person and is a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task. d. a type of conflict between two people.

c. within a person and is a type of conflict that arises when a person is uncertain about what is expected or wanted or has a sense of being inadequate to the task.

Marc has been told to create a way for his company to achieve maximum exposure to its customers at the lowest possible cost. Marc worked on the project for a while, doing research and looking at what other companies had done. Then he put the project on the back of his desk for a couple of days while dealt with some routine paperwork. Which period of the creative process is Marc experiencing? a. Insight b. Preparation c. Delineation d. Incubation e. Verification

d. Incubation

Conflict is a. a process where an outside third party enters the situation with the goal of assisting the parties to reach an agreement. b. a process whereby two or more parties work toward an agreement. c. a process that involves bringing in a third party who has the authority to act as a judge and will make a decision to which parties must adhere. d. a process that involves people disagreeing.

d. a process that involves people disagreeing.

Which of the following is not a root cause of conflict in a workplace? a. personality differences b. task interdependence c. organizational structure d. compatible goals

d. compatible goals

Teams differ in terms of the tasks they are trying to accomplish, and the major tasks include all of the following EXCEPT a. problem-solving. b. idea generation. c. production. d. directing.

d. directing

In democratic decision making... a. leaders leave employees alone to make decisions. b. the leader provides minimum guidance and involvement in the decision. c. leaders make the decision alone without necessarily involving employees in the decision making process. d. employees participate in the making of the decision.

d. employees participate in the making of the decision.

Which of the following powers is NOT a type of positional power? a. coercive b. legitimate c. ALL of the answers are types of positional power d. expert e. reward

d. expert

If you do not have relevant expertise or time to immerse yourself in the issues to make a decision, you should not use which decision making model? a. rational decision-making model b. bounded rationality decision-making c. creative decision-making d. intuitive decision-making

d. intuitive decision-making

The information system department's employees are highly skilled individuals who process a very internal locus of control. The firm is looking to hire a manager for the department to replace the retiring manager. What type of leadership style would likely be most effective with this group? a. supportive b. acheivement-oriented c. directive d. participative

d. participative

Group leaders can finally move into coaching roles and help members grow in skill and leadership in the stage of a. forming. b. storming. c. norming. d. performing.

d. performing

How groups function has important implications for organizational a. hierarchy. b. mission and vision. c. POLC function. d. productivity.

d. productivity

Which of the following is not a root cause of conflict in the workplace? a. limited resources b. communication issues c. personality differences d. task satisfaction

d. task satisfaction

Research on transformational and transactional leadership shows all of the following except a. transformational leaders create higher levels of commitment to organizational change efforts. b. transformational leaders increase the performance of their followers. c. transactional leaders have positive influences over employee attitudes. d. transactional leaders increase the intrinsic motivation of their followers.

d. transactional leaders increase the intrinsic motivation of their followers.

People-oriented cultures... a. are flexible, adaptable, and experiment with new ideas. b. emphasize precision and paying attention to details. c. value competitiveness and outperforming competitors. d. value fairness, supportiveness and respecting individual rights.

d. value fairness, supportiveness and respecting individual rights.

Which of the following is not highly correlated with leadership ability? a. Intelligence b. Skill and ability c. Self esteem d. Integrity

skill and ability

The ideal size for a team depends on the

task at hand.

The earliest approach to the study of leadership was a. Transactional leadership. b. Transformational leadership. c. Trait approach. d. Behavioral approach.

trait approach