MGT 370: Chapter 1 Assignment: The World of Innovative Management, Principles of Management: Chapter 1, Management Exam 1 Chapter 1, MGT 3370 Online Quiz 1

Which of the following is a common management mistake?

being overly-ambitious

A common management mistake is:

being unable to delegate

In total quality management, a company that is checking to see how the best companies in the industry do things is engaged in __________.

benchmarking

The ability to see an organization as a whole is a component of _____.

conceptual

4. Competitive advantage through people

4. Competitive advantage through people

You design a new sweater-folding pad that cuts sweater-folding time in half and train all your employees in how to use it. This gives them more time to help customers, which leads to better sales.

Classical Management Theory

The head of an agrochemical laboratory was accustomed to overseeing work as a __________, but now he is called upon to be an __________ so his employees can control their own work.

Controller, Enabler

Senator John McCain reviewed all of the stimulus projects approved by the U.S. government to decide which projects to include in his list of "100 Stimulus Projects That Give Taxpayers the Blues."

Controlling

One consequence for nonprofits of using resources inefficiently is that __________.

Donors may be less likely to contribute.

Your family has been __________ if the relatives all post pictures of the reunion online with captions like "the best reunion ever."

Effective

_____ hold positions such as office manager, shift supervisor, or department manager.

First-Line Managers

When Candace coaches employees on their performance, she is fulfilling the __________ role of management, which is part of the __________ component

Leader, Interpersonal

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

Organizing

Which of the following management theorists did not attend the dinner?

Peter Senge

Companies as varied as IBM, H & M, and Tiffany use tools like Hootsuite to manage the way they post and consume content across multiple Internet platforms to interface efficiently with customers, employees, and other stakeholders.

Social Media

In total quality management, kaizen is another term for __________.

continuous improvement

The cost to organizations of losing good employees who can't make the transition to becoming a managers if _________ than the cost of providing training to help new managers cope, learn, and grow.

greater

Most employees are initially attracted to management positions because they_________

have power and are in charge of the organization

The job of a manager is to:

help others do their work.

Sales representatives for The Hershey Company use software to find videos and other sales tools, analyze store level point-of-sale insights, review sales call history, and access and maintain key contact data.

Customer Relationship Management (CRM)

A manager typically spends the least amount of time:

In quiet reflection alone in his or her office

The industrial manufacturing firm Colfax has made a series of acquisitions, growing rapidly from revenues of $700 million to $4.6 billion. This business seems to have a bright future. Why might CEO Steve Simms read books or watch documentaries about the history of management?

The analysis of other organizations' mistakes can help one avoid repeating them.

Which of the following positions is held by a top manager?

Vice president

At IBM's Almaden Research Lab, Haas allows scientists a free rein for research but still checks to be sure that their inventions are adding to the company's bottom line.

controlling

Which of the following can increase employee satisfaction and commitment in companies?

d. Decentralization of authority

Studying for school is hard work, and it takes a lot of time. Rick has developed a schedule so that he can spend minimum amount of time studying and still get good grades. Rick is following his schedule, but he's not getting the grades he hoped he would. Rick is ___________ but not ___________

efficient but not effective

In general, managers work__ than their employees do

faster and harder

Jake is hired by Toix Inc., an online retail store, to head its delivery department. His duties include overseeing the work of the employees and ensuring that they deliver products to the customers on time. Jake's job is related to _____.

management

The process of planning, organizing, leading, and controlling an organization so that goals are met efficiently and effectively.

management

someone who is new to ___ is likely to find that one of the most difficult parts of his/her job is getting work done through others

management

a department head or someone who manages first-line managers

middle manager

Management Functions

planning, organizing, leading, controlling

On your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations?

Neither effective nor efficient Road-O-Rama Freight is neither effective nor efficient. Sending trucks out half-full wastes resources, and when the trucks don't arrive at their destinations, the company does not achieve its goal of delivering products to customers. Efficiency means getting work done with a minimum of effort, expense, or waste. Effectiveness is accomplishing tasks that help fulfill organizational objectives.

After a year as a manager

No longer a "doer" communicating, listening, and giving positive reinforcement learning to adapt and control stress job is people development

Managers in __________ are the largest users of social media programs.

North America

Mission and vision statements

More Popular

To adapt to being a manager, Candace has had to get things done by working __________.

More through others

Scenario:

Mumford, Campion, and Morgeson studied approximately 1,000 managers, spread across junior, midlevel, and senior-level positions. They were interested in knowing how different levels of managers used four types of skills: cognitive, interpersonal, business, and strategic. The following graph shows the results of their study.

In your first day as a driver for Road-O-Rama Freight, you realize that something just isn't right. Trucks go out half full, and drivers often get the wrong addresses so freight doesn't arrive at its destination. When telling a friend about your new job, how would you describe this company's operations?

Neither effective nor efficient

In 2000, Whirlpool struggled to have the right product in the right place at the right time, so it replaced its many production-scheduling and distribution systems with a single solution, achieving greater efficiency and cost savings.

Supply Chain Management

Here, Max is explaining what Rebecca needs to do to drive a bulldozer. Max is relying on histechnical skills to operate the machinery effectively during the training session.

Technical

In the _____, managers respond to pressures and problems so severe that they demand immediate attention and action.

a. disturbance handler role

Conceptual skills include the ability to:

a. recognize, understand, and reconcile multiple complex problems and perspectives.

Mintzberg placed managerial work roles into which of the following categories? check all that apply a.) interpersonal b.) decisional c.) informational d.) interorganizational

a.), b.), c.)

Today's workplace is changing. Managers have a greater tendency to adopt __________ leadership style and create a _______ flexible work environment.

an empowering; more

Which of the following statements is true of efficiency?

b. Efficiency alone is not enough to ensure an organization's success.

In the context of management functions, identify a true statement about planning.

b. It encourages people to think of better ways to do their jobs.

In the context of managerial roles, in the liaison role, managers:

b. deal with people outside their units.

a leader should:

b. motivate workers to work hard to achieve organizational goals.

Which of the following terms best describes a manager's work? check all that apply a.) continuous b.) varied c.) reflective d.) brief

b.), d.)

Put forward by Max Weber, the __________ approach to management focuses on designing organizations with formal lines of authority and standard operating procedures to promote efficiency.

bureaucratic organizations

Which of the following statements is true of the management function of controlling?

c. It involves taking corrective action when progress is not being made.

According to Linda Hill's study, which of the following is true of managers' initial expectations about their job?

c. They believe that their job is to exercise formal authority.

Managers must strive to achieve _____ to ensure organizational success.

c. efficiency and effectiveness

A manager typically spends the least amount of time: a.) communicating b.) establishing plans and goals c.) in quite reflection alone in his or her office d.) monitoring work outcomes

c.)

A manager typically works: a.) on a single thing at a time b.) very few hours c.) before, during, and after the official workday hours d.) from 9:00 AM to 5:00 PM

c.)

Managers spend most of their time

communicating

a manager who is setting quarterly goals for the department is engaged in the ___ function of managements

planning

Author Simon Rich spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."

planning Because Rich is essentially setting goals for his future works, his reading serves as a planning process.

As production manager, part of Jennifer's job is to determine what raw materials will be needed to meet production needs. Sales forecasts may help Jennifer with this _____ function of management.

planning Planning means identifying goals for future organizational performance and deciding on the tasks and use of resources needed to attain them. Controlling means monitoring employees' activities, determining whether the organization is moving toward its goals, and making corrections as necessary. Organizing involves assigning tasks, grouping tasks into departments, delegating authority, and allocating resources across the organization. Leading is the use of influence to motivate employees to achieve organizational goals.

When Daniel makes decisions about the types and amounts of resources the company will allow for the Dragon of Atlantis product, Daniel is acting as a________

resource allocator

During a press conference, a manager at Ruskin Welt Inc. makes a major announcement about the company's new product line. In this scenario, the manager has taken up the _____.

spokesperson

When Westborough Software Inc. laid off 300 employees last week, the chief executive officer of the company, Diane Wagner, called a press conference to announce the company's actions to the media. In doing so, Diane took up the _____.

spokesperson role

When your manager, Novak, talks about a __________, he means a set of interrelated parts that function as a whole to achieve a common purpose.

system

Which of the following is one of the responsibilities of first-line managers?

teaching and training

_____ are the specialized procedures, techniques, and knowledge required to get a job done.

technical

Helen was recently named the account manager of a company's computer programming division. She has a PhD in computer science and twelve years of experience in coding. This scenario illustrates that Helen has high _____.

technical skills

The ability to do a specific kind of work in an organization - for example, the ability of an accountant to balance income with expenses.

technical skills

team leaders and first-line managers use ___ more than middle or top-level managers

technical skills

Max is explaining what Rebecca needs to do to drive this bulldozer. Max is replying on his ____ skills to operate the machinery effectively during the training session. If the skills that Max is using now make up a majority of the skills he needs on the job, Max is most likely a________

technical skills / first-line manager

Chester Barnard wrote about __________ when he proposed that social interactions among employees were powerful organizational forces.

the Hawthorne effect

A guest lecturer in a management class holds __________ when she says that no management technique works in all situations but similar responses can be applied to common problems.

the contingency view

Emerging shortly after World War II, __________ uses sophisticated mathematical modeling tools to solve management problems, especially those involving operations.

the humanistic perspective

_____ are responsible for the overall direction of an organization.

top managers

What can management researcher infer based on this study? A. Cognitive skill show the least change in level required between junior-level and top-level managers B. Junior managers do nor use cognitive skills C> Having strong interpersonal skills can make up for a lack of business skills D> If managers want to progress from junior to top management, they will have to acquire strategic skills at a faster rate they acquire cognitive skills

Cognitive skill show the least change in level required between junior-level and top-level managers

When Varun was promoted, he found he needed to use more __________ skills, planning work and solving problems.

Conceptual

dow chemical CEO andrew liveris checks financial reports to see whether dow has met its financial goals for the quarter

Controlling

A manager typically spends the least amount of time... A. Establishing plans and goals B. Monitoring work outcomes C. Communicating D. In quiet reflection alone in his or her office

D. In quiet reflection alone in his or her office

The dean and student groups achieved efficiency because no one was exhausted and spending on the flowers, paint, and mulch came in under budget.

Efficiency

_____ is getting work done with a minimum of effort, expense, or waste.

Efficiency

Rick is a student at Capstone College. He developed a schedule that he thought would let him spend the minimum amount of time studying while still getting good grades. Rick is following his schedule, but he's not getting the grades he hoped he would get. What is the best way to describe Rick's approach to studying?

Efficient but not effective

Which of the following techniques should your friend use? (Check all that apply.)

-Give tasks labels based on the consequences for not doing them. -Give each task your complete focus, as though you're shining a spotlight on it.

Researchers who study total quality management have criticized a number of things about the technique and the way it is implemented in corporations today. Which of the following criticisms might be responsible for the problems Hyundai encountered with its steering system? (Check all that apply.)

-Implementing total quality management may consume resources that would otherwise be directed toward production of goods and services. -Workers may be asked to make suggestions for improvement, but their suggestions may not be implemented. -Total quality management may focus workers so intently on one part of the process that other parts of the process are ignored or neglected.

What can management researchers infer based on this study? (Check all that apply.)

-Senior managers require the highest level of cognitive skills. -All managers require a certain level of all four skills.

Different perspectives on management have been dominant at different times. Place these management perspectives in the order in which they would appear on a timeline of management history.

1. Classical Perspective 2. Management Science Perspective 3. Contingency View 4. Total Quality Management (TQM) 5. Technology-Driven Workplace

top managers spend an average of ____ minutes on a task before they have to switch another one.

9

Millennials (workers who were born from roughly 1982 to 2002) have different values than members of previous generations. They are especially motivated by managers who are friendly and give them lots of feedback. They also want opportunities to learn new skills and be entrepreneurial. This is an example of __________ change that impacts how managers can best achieve organizational objectives.

A social

When Gina meets with the vendor from the creative firm, she is assuming the role of... A. Liaison B. Figurehead C. Disturbance Handler D. Leader

A. Liaison

Which of the following activities is most likely to be a part of top manager;s work in a typical day? A. Reinforcing the values and culture of the organization through his actions B. Helping two employees who do not get along resolve their difficulties C. Interviewing and hiring new retail employees D. Translating the strategy of the organization into the divisional goals and objectives

A. Reinforcing the values and culture of the organization through his actions

What can management researcher infer based on this study? A.When moving from a junior to a top management position, managers should focus on improving their technical skills. B. Business skills are more important than interpersonal skills for all levels of managers C. The difference between the levels of skills needed for junior versus top managers is greatest for business ans strategic skills D. the need for all fours types of skills rises as management levels rise

A.When moving from a junior to a top management position, managers should focus on improving their technical skills. B. Business skills are more important than interpersonal skills for all levels of managers D. the need for all fours types of skills rises as management levels rise

This individual was a practicing psychologist who observed that his patients' problems usually stemmed from an inability to satisfy their needs.

Abraham Maslow

"Try reorganizing your company. Make sure that all of the employees who are doing one kind of work report to the same manager. When companies have unity of direction, they are more efficient."

Administrative principles

Mintzberg placed managerial work roles into which of the following categories? Check all that apply. A. Interorganizational B. Informational C. Decisional D. Interpersonal

B. Informational C. Decisional D. Interpersonal

Which of the following terms best describe a manager's work? Check all that apply. A.Varied (Work changes frequently) B.Brief (Work occurs in small segments) C.Continuous (Managers usually finish one piece of work before moving on to the next) D.Reflective (Managers spend a large amount of time thinking about things)

B.Brief (Work occurs in small segments) D.Reflective (Managers spend a large amount of time thinking about things)

Managers initial expectations

Be the boss Have authority Manage workload Job is not managing people

"For which one of these goals would a social media program work well?"

Building the Camp Bow Wow brand by giving people tips about how to train, travel with, and play with their dog online

"Are you promoting people just because you like them? Try making your promotion decisions solely on the basis of a person's technical ability to do the work."

Bureaucratic management

When Gina participates in the company's internal competition, The Strategist, she will be assuming the role of... A. Spokesperson B. Liaison C. Figurehead D. Disseminator

C. Figurehead

Lucia has a discussion with three of her employees who have been taking extended lunch breaks for several weeks. She is usingcontrolling Correct to explain the company's lunch policy and communicate her expectations of her employees moving forward.

CONTROLLING Controlling means monitoring employees' activities, determining whether the organization is moving toward its goals, and making corrections as necessary. Organizing involves assigning tasks, grouping tasks into departments, delegating authority, and allocating resources across the organization. Leading is the use of influence to motivate employees to achieve organizational goals. Planning means identifying goals for future organizational performance and deciding on the tasks and use of resources needed to attain them.

Among managers, __________ tend to experience the most job burnout and attrition.

first-line supervisors

Use the facility in the evenings, when day care needs are low, for dog-training classes that use the skills of existing staff and respond to concerns frequently expressed by customers.

High Performance

You make sure that when you hire new people, you get input from each of the existing team members. If they are happy with the new hire, they are more likely to make that person part of the team, and the team will sell more.

Humanistic Management Theory

While describing the company's new reorganization, the CEO uses leading to encourage employees and explain how the reorganization will benefit the company.

LEADING Leading is the use of influence to motivate employees to achieve organizational goals. Leading means creating a shared culture and values, communicating goals to people throughout the organization, and infusing employees with the desire to perform at a high level. Controlling means monitoring employees' activities, determining whether the organization is moving toward its goals, and making corrections as necessary. Organizing involves assigning tasks, grouping tasks into departments, delegating authority, and allocating resources across the organization. Planning means identifying goals for future organizational performance and deciding on the tasks and use of resources needed to attain them.

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

Leading

george steinbrenner transferred his passion for winning to everyone in the new york yankees organization. he is famously quoted as saying, "winning is the most important thing in my life, after breathing. breathing first, winning next."

Leading

Open innovation

Less Popular

Which of the management theorists attending the dinner is known for her contributions to scientific management?

Lillian Gilbreth

Looking at sales reports, you realize merchandise purchased at estate sales brings in a 200% profit and sells in 2 weeks while merchandise purchased from brokers yields only a 20% profit and takes 2 months to sell. As a result, you decide to buy all of your merchandise from estate sales from now on.

Management Science

Her background as a social worker informed her writings on reducing conflict in organizations—she stressed the idea that leaders must work with people rather than implementing a set of techniques.

Mary Parker Follett

_____ are responsible for setting objectives consistent with top management's goals and for planning and implementing subunit strategies for achieving those objectives.

Middle managers

Build several small one-on-one rooms at one end of the lobby where first-time dogs and owners can spend time getting to know a camp counselor and asking questions before the dog is checked in to the day care center.

More Effective

Julia uses planning Correct to determine how many focus groups will need to be conducted in order to accomplish the company's research goals.

PLANNING Planning means identifying goals for future organizational performance and deciding on the tasks and use of resources needed to attain them. Controlling means monitoring employees' activities, determining whether the organization is moving toward its goals, and making corrections as necessary. Organizing is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom. Leading is the use of influence to motivate and inspire employees to achieve organizational goals.

Adam Klein, eMusic's CEO, determines that the company will continue its strategy of selling subscription services, while at the same time designing a website that will appeal to nonsubscribers.

Planning

Author Simon Rick spends time every day reading. He says, "I try to read about subjects that I'm interested in, and that usually helps me come up with ideas for stories and characters and jokes."

Planning

The authors of this editorial suggest that:

Rapid expansion gets in the way of quality control

"The best way to increase your workers' productivity is to carefully study their movements. Figure out the fastest way to get the job done correctly, then train all of the employees to do it that same way."

Scientific management

Managers of small businesses often find that __________ are their most important roles.

Spokesperson and Entrepreneur

Imagine you are a world-renowned management consultant. Teddy K., the owner of a sports magazine conglomerate contacts you and asks for your advice about some changes proposed by his management team. Which of the following changes are likely to give Teddy K.'s company a competitive edge? Check all that apply.

Tell employees that they will not be fired without cause and that the organization will not lay off workers to cut costs. Decentralize the organization and give additional authority to the employees who are closest to the customer.

Your school will be hosting a regional educational conference in a few weeks and the dean has asked several student groups to help get the campus ready. He asks the service fraternity to plant flowers outside of the student union. The dean asks the student government members to paint the benches around campus and he asks the marching band to place mulch around the trees on campus.

Thanks to the dean's excellent planning and the student groups' hard work, effectiveness is achieved. The campus looks beautiful for the educational conference. EFFECTIVENESS

What can management researchers infer based on this study? Check all that apply.

The need for all four types of skills rises as management levels rise. The difference between the levels of skills needed for junior versus senior managers is greatest for business and strategic skills.

The average human being prefers to be directed, wishes to avoid responsibility, has relatively little ambition, and wants security above all.

Theory X

A manager who heads a department and supervises only one type of work or employee.

functional manager

The capacity to exercise a relatively high degree of imagination, ingenuity, and creativity in the solution of organizational problems is widely, not narrowly, distributed in the population.

Theory Y

Management in Life Your school will be hosting a regional educational conference in a few weeks and the dean has asked several student groups to help get the campus ready. He asks the service fraternity to plant flowers outside of the student union. The dean asks the student government members to paint the benches around campus and he asks the marching band to place mulch around the trees on campus.

Unfortunately, it rained the entire week leading up to the educational conference and the student government members lacked EFFECTIVENESS because they were unable to paint all of the benches on campus. Effectiveness is accomplishing tasks that help fulfill organizational goals. In this scenario, the task was not accomplished due to the weather. The student government members lacked effectiveness in completing the task. Efficiency is getting work done with a minimum of effort, expense, or waste.

Which of the following terms best describe a manager's work? Check all that apply.

Varied (Work changes frequently) Brief (Work occurs in small segments)

Management

getting work done through others

Managerial Skills

conceptual skills, human skills, technical skills Effective managers know how to combine both the art and science of management to address the broad range of issues they encounter in their jobs. The art of management taps into a manager's intuition, experience, instincts, and personal experience; the science of management utilizes a manager's ability to approach problems in a rational, logical, objective, and systematic way. As a result, managers need to have a wide variety of skills to perform their jobs successfully.

The basic _____ process involves setting standards to achieve goals, comparing actual performance to those standards, and then making changes to return performance to those standards.

control

a manager who is reviewing employee productivity reports is engaged in the ______ function of management

controlling

Jessica Lee, director of global employer brand and communications at Marriott International, realizes the mobile app created by a vendor does not integrate with the company's existing software.

controlling Controlling involves monitoring organizational activities and ensuring that they match expectations. Lee quickly realized that months of development on the app were wasted because it didn't work with existing software. Lee was performing the controlling function of management.

After a product quality test, Meena determines that the latest batch of pens are not meeting quality specifications. Meena will use the _________ function to determine why the pens are not meeting specifications and how to fix the problem.

controlling Controlling means monitoring employees' activities, determining whether the organization is moving toward its goals, and making corrections as necessary. Organizing is deciding where decisions will be made, who will do what jobs and tasks, and who will work for whom. Leading is the use of influence to motivate and inspire employees to achieve organizational goals. Planning means identifying goals for future organizational performance and deciding on the tasks and use of resources needed to attain them.

According to Stanford University business professor Jeffrey Pfeffer, which of the following ideas is used by managers in top-performing companies?

d. Selective hiring

Human skills include the ability to:

d. be sensitive to others' needs and viewpoints.

Dean is a manager in the research department of Infinity Inc. One of the chief engineers in the research department delivers a set of key product test results to Dean. Dean passes that information on to the marketing and branding departments so that they can create a marketing campaign. He then writes a summary of the test results for the head of his department. In this scenario, Dean has taken up the _____.

d. disseminator role

Midori became a manager at Gloria Summers Inc. about 14 months ago. Her evolution as a manager was typical. After a year of experience, Midori has now come to believe that her primary job is to:

d. manage her employees.

a manager assumes the ___ when he sends a report outlining suggested productivity improvements to his direct reports

disseminator role

a manager assumes the ___ when she takes immediate action to stop an employee from embezzling company funds

disturbance handler role

Managers are least effective when they help employees by ________

doing the employees' jobs with or for them

Mary is a baker who makes the most beautiful and delicious cakes in town. Unfortunately, her cakes are also very expensive because for every finished cake she produces, she throws away three cakes that aren't just right. What is the best way to describe Mary's work?

effective but not efficient

The extent to which an organization achieves specific, desired results or outcomes

effectiveness

Woodwox Inc. is a famous online furniture store known for its high-quality furniture. To achieve 100% customer satisfaction, it has recently introduced a scheme wherein customers can custom design their own furniture by choosing from a range of base frames, fabrics, designs, and colors listed on the company's website. Woodwox is trying to achieve _____.

effectiveness

the marketing manager's ___ was high- his team created presentations that increased sales by 30%, exceeding goals

effectiveness

When managers adapt themselves, their subordinates, and their units to change, they are taking up the _____.

entrepreneur role

Primavia Textiles Inc. is opening a new manufacturing facility. Cathy, a manager, has to deliver a speech at the opening ceremony of the facility about the goals that the company hopes to achieve through this new facility. She also has to greet clients who would be attending the ceremony. In this scenario, Cathy will be performing the _____.

figurehead role

Jonathan is a shift supervisor at Carlton Inc. He is responsible for managing and monitoring the performance of entry-level employees. He is also responsible for short-term planning. This scenario illustrates that Jonathan is a _____.

first line manager

If those skills make up a majority of the skills he needs on the job, Max is probably afirst-line manager .

first line manager First-line managers typically need to have technical skills, because they must help individual employees learn to do their jobs. For example, a new employee for a solar power company may ask the foreman how to install solar panels, but the CEO is not likely to get this kind of question.

These managers are responsible for guiding and coaching the employees who actually do the work of the organization.

first-line managers

holding positions like office manager and shift supervisor, ___ encourage, monitor, and reward the employees who produce a company's goods and services

first-line managers

Jack, the manager, is yelling at Sam because she was late last week. Unfortunately, the whole office can hear, and now Sam is not only upset, she is angry and planning to go to Human Resources to file a complaint against Jack. In this case. Jack's _________ skills failed.

human

Based on work by Abraham Maslow and Douglas McGregor, the __________ notes that job redesign is one way to help employees develop and experience greater job satisfaction.

human relations movement

_____ refer to the ability to work well with others.

human skills

a role that requires managers to monitor and disseminate information which acting as a spokesperson for the organization

informational role

After six months as a manager

initial expectations were wrong fast pace heavy workload Job is to be problem solver and troubleshooter for subordinates

a manager assumes the ___ when she gives her employees rewards for accomplishing organizational goals

leader role

The management function of _____ involves inspiring and motivating workers to work hard to achieve organizational goals.

leading

Which management function is this? Steinbrenner transferred his passion for winning to everyone in the New York Yankees organization. His famous quote is "Winning is the most important thing in my life, after breathing. Breathing first, winning next."

leading

Gary Kelly, CEO of Southwest Airlines, talks to a group of reservation agents to acknowledge their contributions to the company's success.

leading By paying a personal visit to the reservation agents, Gary Kelly is helping to motivate them. This is an example of the leading function of management.

The activities that managers like the __________ include controlling subordinates, handling paperwork, and managing time pressures.

least

the idea that a manger's job is to tell others what to do is most commonly associated with managers who have been on the job ________

less than six months

When a manager of a company meets with a vendor from the creative firm, she is assuming the role of __________.

liaison

These managers provide the glue holds organizations together. One of the most important things they do is to network throughout the organization.

middle managers

_____ hold positions such as plant manager, regional manager, or divisional manager.

middle managers

_____ monitor and manage the performance of the subunits and individual managers who report to them.

middle managers

As Daniel receives information from the senior director of product marketing, Daniel fills the role of______

monitor

On your first day as a driver for road-o-rama freight, you ralize that something just isn't right. trucks go out half full and drivers often get the wrong addresses, so freight doesn't arrive at its destination. in this case, road-o-rama freight is ___

neither effective nor efficient

A group that comes together to meet common goals.

organization

A construction project manager from Iron Horse Construction puts together a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

organizing

Juan, who manages the marketing unit of a company, is responsible for deciding what roles each of his subordinates will play within the unit. He decides who will take charge of each team and who will be in charge of interacting with customers. In this scenario, which of the following management functions is Juan performing?

organizing

The management function of _____ involves deciding who will work for whom in a company.

organizing

This management function involves assigning tasks and resources so that the organization can accomplish its goals

organizing

Which management function is this? A marketing manager at Evian decides to work with BETC Euro RSCG, an advertising agency in France. The gaol is to reduce the cost of advertising by creating a video that goes viral on YouTube.

organizing

A construction project manager from Iron Horse Construction uses a team of experts to design the development of a new property on the top of a very steep ridge. The team includes geotechnical consultants, erosion control specialists, and contractors.

organizing The project manager in this example is gathering the resources he needs to accomplish his goals and distributing work to them. Thus, he is involved in the organizing function of management.

the most important part of a manager's job is_________-

people development

Jim is CEO for a company that produces filing cabinets and office furniture. He usesplanning when determining that in order to increase production by 20% next year, the company will need to hire 10 new employees.

planning

Pfizer's CEO, Jeff Kindler, works with the board of directors to predict the amount of dividends the company will pay in the future.

planning

The management function of _____ involves determining organizational goals and a means for achieving them.

planning