MGT 4, 5, 8, 11, 12

Refers to the phenomenon in which colleagues can "catch" emotional behavior.

Emotional contagion

Which of the following best describes a management team?

a group of executives who oversee the functioning of a company

The Blank______ theory states that workplace occurrences that can generate reactions can go on to influence work attitudes and behaviors.

affective events

The Blank______ theory states that workplace occurrences that can generate reactions can go on to influence work attitudes and behaviors. Multiple choice question.

affective events

What Jessica values most about her job at the humane shelter is that she believes she makes a difference every single day in the lives of homeless animals in the community. This best describes which category of work values?

altruism

Jason is frustrated with the group project that is due in his organizational behavior class. His team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. Jason is experiencing role Blank______ with this project.

ambiguity

Jason is frustrated with the group project that is due in his organizational behavior class. His team hasn't met to discuss who is going to do which portion of the project and no deadlines have been set. Jason is experiencing role Blank______ with this project. Multiple choice question.

ambiguity

According to the job characteristics theory, a college professor who is required by the department chairperson to use a certain textbook, follow a detailed syllabus, and administer a mandatory number of tests within a course is likely to have low

autonomy

According to the job characteristics theory, the degree to which the job provides an employee with freedom, independence, and discretion to perform the work is referred to as

autonomy

n her job as an annuity specialist at a financial services firm, Raquel regularly fields calls from clients who want to make withdrawals or reallocations. Since she perceives these duties to be routine, how would she categorize these less stressful duties?

begin job demands

Which two of the following feelings would be associated with a relatively unpleasant state of deactivation?

boredom and sluggishness

Which strain has been shown to be most closely tied to the Type A Behavior Pattern?

coronary heart disease

Which type of diversity encompasses differences in attitudes, values, and psychological characteristics of people?

deep-level diversity

The value in diversity problem-solving approach suggests that

diverse teams have larger sets of information and points of view that the team can use.

After being fired from his job, Ben reappraised the situation and decided that, considering how stressful his job had been, he is glad to be out of that "pressure-cooker" environment. This is a form of Blank______-focused coping.

emotion

Which of the following behavior characteristics are exhibited by individuals with the Type A Behavior Pattern?

hard-driving and competitive constant sense of urgency

In an organization with compensation that has Blank______ outcome interdependence, a(n) Blank______ portion of the employee's pay depends on the team's output and performance.

high: large

Research has shown that people who experience Blank______ levels of challenge stressors tend to have Blank______ levels of job performance.

higher: higher

Louisa sees a classmate struggling to make a chart in Excel for a class project. She says, "I found an easy way to do that. Would you like me to show you?" Louisa is offering Blank______ support to the classmate.

instrumental

The extent to which employees are aware of the outcome of their work is called

knowledge of results

How do hindrance stressors affect job performance?

negative feelings about work

After staying at home with his child for almost three years, Hieu has returned to work. Now he is continually pulled between family and professional obligations and feels as if he is disappointing both family and employer. This is an example of a what kind of stressor?

nonwork hindrance

Dwayne wants to advance in his career, so he has enrolled in an MBA program and attends classes two evenings a week. This is an example of a what kind of stressor?

personal development

Moods can typically be categorized along which of the following general dimensions? Multiple choice question.

pleasantness and activation

When stressors enter our lives, our bodies quickly judge situations and decide whether or not they are stressful. What is the name of this process?

primary appraisal

______ satisfaction refers to how employees feel about their employer's policies regarding changes in job titles and responsibilities.

promotion

Which core job characteristic refers to the degree to which the job affects or impacts the organization and/or society?

significance

Ted is immensely proud of the fact that he now has a corner office and an assigned parking space in the first row of the employee lot. Which of the following likely holds the most value for Ted?

status

is an event, experience, or other stimulus that causes an individual to feel stress and can result in strain.

stressor

Which of the following are supportive practices that help employees manage and balance their role demands?

telecommuting, flextime, compressed workweeks

The Blank______ theory argues that job satisfaction depends on whether you feel that your job supplies the things that you value.

value-percept

Research has demonstrated that team members are most pleased with a team in which there are Blank______ team members.

Hi

States of feeling that are relatively mild, last for a while, and are not explicitly directed at or caused by someone or something are referred to as Multiple choice question

Moods

Captures the degree to which employees feel that they're key drivers of the quality of the work.

Responsibility for outcomes

The transactional theory of stress attempts to explain stress in terms of three components: perception, Blank______, and response. Multiple choice question.

appraisal

Which method of assessing employees' job satisfaction is thought to be the most accurate and effective?

attitude surveys

A high level of Blank______ directly contributes to the psychological state known as responsibility for outcomes, according to the job characteristics theory.

autonomy

Anna is trying to finish her online assignments before the midnight deadline, and her computer network suddenly goes down. She becomes so upset that she relieves her tension by throwing her textbook across the room. What type of coping mechanism does Anna display?

behavioral

Mark is worried that he won't be able to finish a work report on time, so he asks a couple of coworkers to help. This is an example of Blank______ coping.

behavioral

Emilie has worked as an animal control officer at the county animal shelter for years and the constant stress has finally caught up with her. She is continually exhausted and has reached the point where she doesn't care about her job and is disillusioned with everything. Emilie is experiencing due to this prolonged stress.

burnout

According to research, employees who experience higher levels of Blank______ stressors tend to have higher levels of organizational commitment.

challenge

The type of stressors linked to the attainment of education and achievement are known as Blank______ stressors. Multiple choice question

challenge

Which of the following workplace satisfaction facets are measured by the Job Descriptive Index? Multiple select question.

coworker, pay, and promotion

Bettina has had a miserable day at work. However, she tells herself that, as bad as her job is, she's lucky that she has a job when the economy is weak and unemployment is high. Bettina is displaying Blank______-focused coping behavior.

emotion

According to affective events theory, affective events can trigger Blank______, which can influence fluctuations in satisfaction levels and also trigger spontaneous behaviors.

emotions

An intense positive mood is characterized by which two of the following feelings?

excitement and ethusatic

Rakeesha believes in making every moment count. In addition to owning a successful business, she is busy coaching her daughter's Little League team and volunteering at her mom's senior center. What type of challenge stressor best describes Rakeesha's experience?

family time demands

People who experience higher levels of Blank______ stressors tend to have lower levels of organizational commitment.

hindrance

What is the name for the type of stressors that prevent people from achieving personal success or goals?

hindrance

An intense negative mood would be characterized by feeling

hostile

According to the job characteristics theory, a tailor who measures a client for a custom-made suit, selects the fabric, cuts and sews the suit, and alters it to precisely fit the client would have high

identity

According to the job characteristics theory, the degree to which a job requires completion of a whole, identifiable piece of work from beginning to end with a visible outcome is known as

identity

Jaycee is an interior designer who designs spaces for small-business clients. He loves being able to "see" his ideas and concepts come to life as a functional and well-designed workplace. This would best describe which job characteristic?

identity

There are two major types of social support that people may receive when they are confronted with stressful demands: emotional support and support.

instrumental

Which theory identifies certain job characteristics that produce high levels of the three psychological states that make work more satisfying? Multiple choice question.

job characteristics

A pleasurable emotional state that results from appraising your job or job experiences is referred to as Blank______.

job satisfaction

has two basic elements: what you think about your job and how you feel about your job.

job satisfaction

Bev and Noah are librarians at Summit Elementary School. Bev works on Mondays, Wednesdays, and Fridays, and Noah works on Tuesdays and Thursdays. They divide the single librarian position, salary, and employee benefits proportionately. What is the name for this type of arrangement? Multiple choice question.

job sharing

An employee's belief that the job the employee has is worthwhile or important is a reflection of which critical psychology state

meaningfulness of work

One of the factors in Irina's job as a web designer that gives her the most satisfaction is putting together images, words, animation, and sound and immediately seeing her work take shape and come to life. This would best describe which critical psychological state?

meaningfulness of work

Hindrance stressors most often trigger Blank______ emotions, whereas challenge stressors most often trigger Blank______ emotions.

negative: positive

Iris gets stressed out when she shops at a crowded supermarket, so she changes her schedule to shop early in the morning when the store isn't as busy. Iris is using Blank______-focused coping to deal with the stressor.

problem

What is the term for negative consequences, such as headaches, depression, or compulsive behaviors, that can occur when people do not have the ability to deal with stress?

strains

Research suggests that job satisfaction has a(n) Blank______ effect on organizational commitment.

strong positive

"My boss doesn't know the first thing about managing people," Barry complains. "She couldn't lead a two-car funeral." Based on this, it can be assumed that Barry has a low level of Blank______ satisfaction.

supervision

Hospitals may offer stress management programs for its employees to help them recognize sources of stress and teach them stress-reduction skills. What is the name for this type of program?

time intervention

Siddhara earns $70,000 a year, which is the amount she wishes to earn. Her title is assistant manager, but she would like to be supervising manager. Her boss offers her a raise but no change in job title, which disappoints Siddhara and leaves her feeling somewhat dissatisfied with her job. This is an example of

value-percept theory

What Jumpa loves the most about her job is that every day seems to bring new challenges, and she can use diverse skills and talents to complete her tasks. According to the job characteristics theory, what Jumpa loves most about her job is its

variety

Which psychological state reflects the degree to which employees feel they are key drivers of the quality of the unit's work? Multiple choice question.

responsibility for outcome

Which psychological state reflects the degree to which employees feel they are key drivers of the quality of the unit's work?

responsibility for outcomes

What term is used to describe a paid or unpaid leave of absence provided for study and research, travel, community service, or personal renewal?

sabbatical

The GE Financial Management Program is designed to help potential employees develop leadership and analytical skills by cycling them through short-term, key assignments in financial planning, accounting, operations analysis, auditing, forecasting, cash management, and commercial finance. What type of work challenge stressor does this demonstrate?

work complexity