MGT: Ch. 15 Communication

Identify whether each of the following examples is characteristic of a good listener or a poor listener.

1.) tends to day dream - poor 2.) Does not judge - good 3.) Tunes out - poor 4.) summarizes what is said - good

Several months after the reorganization, Jim Umpleby checks in with department managers to see how their employees are handling the changes. Several managers comment that everything must be okay because they haven't heard anything from their employees about the reorganization. Which of the following are methods that Caterpillar could implement in order to hear what employees throughout the organization are thinking and feeling? Check all that apply.

Distribute an anonymous employee survey Monitor social media such as Twitter Hold informal meetings

Draw a rabbit

Encoding (A. Rabbit in teacher's head)Transmission (B. Top black arrow)Decoding (C. Rabbit in student's head)Noise (D. Red squiggle lines)Feedback (E. Bottom black arrow)

The one piece missing in the teacher's communication with students is _____. That could have been accomplished by:

Feedback, Having the students send their rabbit pictures to the teacher

What is the most important message Mr. Blum is trying to convey?

He wants to know when the report will be ready.

A public relations manager asks a subordinate to coordinate a fundraising event. The subordinate has organized such an event previously, and assumes that the upcoming event should be similarly designed. What is influencing the subordinate's understanding of what the manager expects?

Perceptual filter

An employee proposes a new customer service process. The manager thanks the employee for their idea, and suggests that the process may be implemented in the New Year depending on the budget. The employee tells coworkers that a new process will be implemented in January. What is influencing the employee's understanding of their conversation with the manager?

Selective perception

During reorganizations, communication with members of the organization is key. CEO, Jim Umpleby, will need to determine the best ways to communicate changes to his employees and the entire organization. For his initial communication regarding the reorganization, Jim Umpleby, should utilize a _____ will communicate the message to multiple office locations of the organization simultaneously.

streamed/videotaped speech and meeting