MGT CH 2

Outsourcing

more popular

The most widely used tool in are employee engagement surveys.

North America

Which of the management theorists attending the dinner was known as "the father of African-American management"?

Charles Clinton Spaulding

Doug's managerial style can be described as tough and aggressive, while building alliances with others with the goal to obtain a strong power base. Which manager frame of reference best describes Doug's style?

Political

The average human being has an inherent dislike of work and will avoid it if possible.

Theory X

Which of the following statements is not characteristic of new-style managers?

They supervise their employees closely.

In the context of management thinking, the _____ maintains that jobs should be designed so that tasks are not perceived as demeaning but instead allow workers to use their full potential.

a. human resources perspective

Facilitate collaboration

humanity of production

Change management programs

less popular

Improve collaboration within firms

thing of production

Online dating Web sites such as eHarmony and Match.com sift through huge amounts of information to compare millions of people across hundreds of different variables and make matches for users in a matter of minutes, sending new matches out on a daily basis. This is an example of:

. big data analytics.

Division of work means that similar activities in an organization should be grouped together under one manager.

False

Millennial employees are of great interest to organizations today. Millennials are the most educated generation in the history of the United States and grew up technologically adept and globally conscious. Which of the following are characteristics of work environments that appeal to Millennials? Check all that apply.

Access to cutting-edge technology Traditional work environments Opportunities to learn Ability to make decisions in the workplace Collaborative work environments many, easy work tasks

Total quality management refers to using social media technologies for interacting with and facilitating communication and collaboration among employees, customers, and other stakeholders.

False

After a customer jokingly tweeted he would like Morton's The Steakhouse to deliver him dinner at the Newark airport, Morton's was able to track down the customer's typical order, the flight he was on, and have dinner waiting for the customer when he got off the plane.

Big data analytics

Watching your employees, you notice that Rebecca is the best. Every time customers come into the store, Rebecca smiles and greets them. You train all your employees to smile at people when they come into the store.

Classical Management Theory

Which management perspective was shared by all in attendance at the dinner?

Classical management perspective

Which of the following traits best describes the human resources frame of reference?

Coach and develop people

You realize that customers who wear suits when they come into the store usually want to buy retro jeans, while customers who are wearing jeans tend to buy suits and evening attire. As a result, you instruct your employees to direct suit-wearers to jeans and to direct jeans wearers to evening wear.

Contingency theory

Sales representatives for The Hershey Company use software to find videos and other sales tools, analyze store level point-of-sale insights, review sales call history, and access and maintain key contact data.

Customer relationship management (CRM)

This individual used Maslow's work as the basis for his own work defining two different types of managers.

Douglas McGregor

Fred has been described by his colleagues as having a political frame of reference. Which of the following traits best describes the political frame of reference?

Fred frequently builds strong alliances with others.

With Fritz Roethlisberger, he conducted the Relay Assembly Test Room experiments at the Hawthorne Electric Plant.

Elton Mayo

Which of the following statements best describes the attitudes of a new-style manager?

External control and the threat of punishment are not the only way to bring about effort.

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise.

Humanistic Management Theory

Yammer is a social enterprise for businesses that helps employees communicate with each other. If a company used a social media technology like Yammer, which of the following would you expect to be directly and positively impacted? Check all that apply.

Innovation Employee satisfaction manufacturing Efficiency Shareholder relations Communication customers

You measure sales over time and realize that the months of July, August, and September are particularly slow. As a result, you ask two of your sales clerks if they would be willing to work part-time during those months.

Management science

Which of the following statements best describes the attitudes of an old-style manager?

Most people wish to avoid responsibility, have little ambition, and want security.

Which of the following arguments would be best to use when talking with your father?

Reducing the amount of mid-level managers will reduce costs for the organization and allow the family business to collect more profits. (wrong) Having too many mid-level managers can slow decision making and productivity. A bossless organization will allow employees to come up with innovative ideas and choose the projects they want to work on.

Organizations are undergoing changes in response to more people-driven workforces. Use your knowledge of bossless workplaces to identify each of the following characteristics as either a challenge or benefit to this new style of workplace.

Resource allocation: challenge decision making: benefit training : challenge cost: benefit flexibility: benefit employee commitment: benefit culture: challenge response time: benefit

You didn't realize your new hires were unhappy. Which of the following solutions would be best to use in this situation?

Schedule an informal meeting with each new hire so you can discuss how they think things are going. Ask them what they would change and what the company could do better. Place them on a task force with two other employees to research a new software system for the department.

To improve speed to market and eliminate waste, Kimberly Clark Australia (KCA) built highly automated central distribution systems in Sydney and Millicent, Australia, and high-velocity regional distribution centers in Sydney and Adelaide. It also renovated existing facilities.

Supply chain management

Because Alejo understands systems theory, he knows that discounting the customer's hotel room may also effect: Check all that apply.

The hotel's profits. Costs associated with hiring additional cleaning staff. The hotel's customer satisfaction rating.

External control and the threat of punishment are not the only means for bringing about effort toward organizational objectives. A person will exercise self-direction and self-control in the service of objectives to which he or she is committed.

Theory Y

The use of mathematical tools such as the application of linear programming for optimizing operations and the statistical process control for quality management is a characteristic of the _____ approach of the classical perspective of management thinking.

a. management science

Kathy is a manager at a bicycle manufacturing firm. She oversees the functioning of six different departments. The top management of the firm decides to combine two of the six departments and modify the roles of the employees in the new department. However, Kathy is uncomfortable with the modifications and believes that these changes can have a huge impact on the functioning of the other departments. In this case, Kathy's beliefs are consistent with the concept of _____.

a.systems thinking

Brendan works as a shift manager at an automobile company. His job is to ensure that employees complete assembling daily orders. He monitors the employees' time sheets very closely and pulls them up for any tardiness. He enforces strict rules and reports every incident to his higher-ups. Which of the following forms of management thinking is Brendan applying?

b. Theory X

According to Max Weber, rationality in firms means employee selection and advancement based not on whom you know, but rather on competence and technical qualifications, which are assessed by examination or according to specific training and experience. This forms the basis of the _____ approach of the classical perspective of management thinking.

b. bureaucratic organizations

Jason is the new manager of a local retail store. He is in charge of all the activities that take place at the store. During the first two weeks after joining, Jason carefully monitors each employee's tasks and the time spent on performing each of those tasks. He then organizes the tasks and activities into work groups, standardizes the procedures involved, and allocates a time limit for each work group and procedure. Jason informs his employees that their wage incentives will directly reflect their adherence to the new standards. In this case, Jason's actions are consistent with the ideologies of _____.

b. scientific management

The _____ states that management principles are not universal and that managers learn them by experiencing a large number of case problem situations.

b.contingency view

You notice that when customers have too many choices, they are less likely to make a decision about what to buy, so you tell all of your employees to bring out only three things at one time. In addition, you start to pay your employees a commission for every item that they sell.

classical management theory

Because he has a good understanding of ___________ , Alejo knows that the actions that made him successful in the hotel industry may not work in the manufacturing industry. The two industries have very different environments

contingency theories

A customer survey shows that the men who come into the store would prefer to be left alone while they shop, but the women who come into the store want to be asked if they need assistance. You tell your employees to leave men alone and ask women if they want help.

contingency theory

Managers are always looking for new techniques and approaches that more adequately respond to ___________ and the demands of the environment.

customer need

Which of the following statements is true of a bossless work environment?

d. Accountability is to the customer and the team rather than to a manager

Digitoll is a digital content company with offices in four cities across the world. Recently, Digitoll began using Sammer, an enterprise service, that allows employees to connect with each other. The use of this service has enabled a sense of community within Digitoll by facilitating communication, collaboration, and knowledge sharing. Identify the management approach used by Digitoll.

d. Social business

Akika Corporation started as a small firm and has grown substantially in the past decade. Its interests span from electronics to real estate and aviation. Akika's board of directors have now decided to create independent business units for and categorize the actions performed under each domain. Each business unit will have distinct roles and responsibilities. Which of the 14 principles of Fayol does this exemplify?

d. Unity of direction

_____________ means that people are emotionally involved in their jobs and are satisfied with their work conditions, contribute enthusiastically to meeting team and organizational goals, and feel a sense of belonging and commitment to an organization and its mission.

employee engagement

You believe that employees really like their work and want to do well at it. You try to take advantage of your employees' imagination and creativity, and you put them in charge of creating a new advertising program for the store.

humanistic management theory

Improve customer relationships

humanity of production

Improve knowledge sharing

humanity of production

One argument for the __________ push is that employees will be more efficient and have higher production output if they feel their human needs are being met.

humanity of production

An architecture firm uses a computer-based program to monitor the status of its current projects. Information on contractors, time lines, and cost estimates are accessible through the program.

information technology

Looking at sales reports, you realize merchandise purchased at estate sales brings in a 200% profit and sells in 2 weeks while merchandise purchased from brokers yields only a 20% profit and takes 2 months to sell. As a result, you decide to buy all of your merchandise from estate sales from now on.

management science

The quantitative perspective, also known as _____________ , uses quantitative techniques such as mathematics, statistics, and computer technology to aid in managerial decision making and problem solving.

management science

Automobile manufacturers employ mixed-model assembly lines which allow them to produce several distinct automobile models without interruption. This is accomplished through forecasting and inventory scheduling.

operations management

A manufacturing firm utilizes a mathematical model that helps them determine the most cost effective method for ordering inventory. The model takes into account storage space, quantity discounts, and production schedules

operations research

A statistics professor develops a mathematical model which can determine the best routes for snow plow trucks in Chicago. The model reduces overlapping routes and minimizes the total operation time of all snow plow trucks.

operations research

Management science uses ______________, such as mathematics, statistics, and computer technology, to aid in managerial decision making and problem solving.

quantitative techniques

The Gantt chart, a bar graph that measures planned and completed work along each stage of production by time elapsed, is a tool developed and used in the _____ approach of the classical perspective of management thinking.

scientific management

____________ assumes that the average human being learns, under proper conditions, not only to accept but to seek responsibility.

theory Y

Improve efficiency

thing of production

The earliest focus of management was on the _________

things of production.