MGT: CH 3

Culture can be defined as _______.

the set of key values, beliefs, understandings, and norms shared by members of an organization

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment.

true

In the context of the types of corporate culture, which of the following scenarios illustrates the adaptability culture?

Employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs.

Which type of organizational culture supports and rewards a methodical, rational, and orderly way of doing things?

the consistency culture

At Virginia Tech, students and professors remember the courage of professor Liviu Librescu, who died protecting his students from a gunman in 2007.

hero

Heidi talks in the video about her determination to protect the brand and ensure the safety of the animals in Camp Bow Wow's care, and at the same time, the business has grown from her original $80,000 investment to many franchises. You would advise Heidi that her company is characterized by

high cultural values and high performance

deeper values and shared understandings held by organization member

invisible

To be effective, an organization's culture must _________ the external environment.

Match

Which type of manager is best suited for a stable environment?

A manager who follows existing policies without wavering

Business intelligence

A regional grocery store chain studies weather reports and shopping data to see which items to stock up on before a big winter storm.

The organization is accomplishment oriented, with the focus on competition and getting jobs done.

Achievement

Flickr wants to make sure its employees balance work and fun. If things in the office get too stressful, the in-house DJ hosts a dance party.

Ceremony

Business intelligence

Chase-Pitkin Home & Garden hardware stores use reports to monitor which items were contributing to shrinkage, the difference between recorded and actual inventory.

One of Tony Hsieh's most important roles now is to act as a cultural leader for Zappos. Using your knowledge of cultural leaders, which of the following would be the best ways for Hsieh to guide the culture at Zappos in light of the switch to Holacracy

Communicate directly to employees about the changes and expectations. Relinquish his title as CEO in response to the change to a bossless organization.

Constantine's Jewelry has hired a comparative shopper to visit other local jewelry stores to gain product pricing information. Which area of boundary spanning does Constantine's Jewelry use?

Competitive intelligence

Pacific Edge Software has successfully implemented this culture characteristic, ensuring that all its projects are on time and on budget. The husband-and-wife team of Lisa Hjorten and Scott Fuller implanted a culture of order, discipline, and control from the moment they founded the company. Hjorten insists that the company's culture isn't rigid or uptight, just careful.

Consistency

The organization is stable and structured, with clarity and established procedures.

Consistency

Brooke works well in an organizational culture that is stable and characterized by security. Which of the following organizational cultures would best match Brooke as she begins her job search as a new manager?

Consistency culture.

Managers work in an internal environment which includes __________.

Culture

Which of the following statements are true about organizational culture?

Culture can create a competitive advantage for a company. The actions managers take can change a company's culture. A company's culture cannot be taught—managers must hire people that have the right culture. Employees may be unaware of the underlying assumptions that guide an organization's culture.

Heidi says that Camp Bow Wow needs to have "a very strong culture." A strong organizational culture is made up of different components, both visible and invisible. When analyzing the fit between an organization's culture and the environment, it is important to consider all the components of that culture. Of these individuals, who plays a hero role in Camp Bow Wow's culture?

Founder Heidi Genahl, because Sue says she's "experienced tough stuff" and this makes her someone Sue looks up to and seeks advice from

Heidi tells you that she wants to systematically analyze how the culture of Camp Bow Wow relates to its environment. Read about the following event and tell her what aspects of the company's environment it directly involves. Due to an upwelling of public fear, cities across the country pass laws imposing taxes on and implementing inspections of any business that allows certain dog breeds, like Rottweilers and pit bulls, on its premises.

General environment Political-legal

Which of the following would help to reinforce this type of culture at Camp Bow Wow?

Heidi asks experienced franchise owners to mentor new franchisees

Heidi says that Camp Bow Wow needs to have "a very strong culture." A strong organizational culture is made up of different components, both visible and invisible. When analyzing the fit between an organization's culture and the environment, it is important to consider all the components of that culture. Which of these expresses a value of Camp Bow Wow's culture?

Heidi's statement that she is laid back until someone "messes with the safety of the animals"

Influence environment

In the early 1980s, Harley Davidson requested that the U.S. International Trade Commission investigate a claim that Japanese motorcycle manufacturers' high volume of imports were harming Harley's sales. As a result, President Reagan imposed a tariff on the import of foreign motorcycles for five years.

Heidi tells you that she wants to systematically analyze how the culture of Camp Bow Wow relates to its environment. Read about the following event and tell her what aspects of the company's environment it directly involves. Customers tell Heidi that they would feel more comfortable leaving their dogs at Camp Bow Wow if at least some of the camp counselors were accredited veterinary technicians.

Internal environment Employees

After buying old, run-down refineries, Valero CEO Bill Greehey's first steps were to assure people their jobs were secure, bring in new safety equipment, and promise employees that if they worked hard he would put them first—before shareholders and customers. Putting employees first has engendered amazing loyalty and dedication. It has given Valero a distinctive edge during an era of cutthroat global competition in the oil industry.

Involvement

The organization is very personal, much like an extended family.

Involvement

Jamie is interviewing with a company and the hiring manager described the organization's culture as being team focused and very much like an extended family. Which of the following organizational cultures is the hiring manager describing?

Involvement culture.

Which of the following franchise owners would be successful in this type of culture at Camp Bow Wow?

James: hires employees who have a passion for animals; makes work environment fun and inviting; promotes employees based on specific criteria; pays close attention to budget and financial performance

Based on previous research regarding the impact of values on business performance, you would expect that ___ managers would have higher-performing companies

Japanese

Mergers and joint ventures

Sirius and XM radio had combined subscribers of almost 14 million, but neither company was profitable before their 2008 partnership.

Starbucks expanded into the European market where their fans packed stores in Germany and the United Kingdom, but sales and profits in its French stores were disappointing. Some of the reasons for this were a sluggish economy, high rent, and high labor costs in France. Furthermore, instead of grabbing a coffee to go, the French prefer to linger over a coffee with friends. Which of the following was a reason for Starbucks's inability to thrive in France?

Starbucks did not factor in the international dimension of the external environment

The hotel chain Ritz-Carlton employs the phrase "Ladies and gentlemen taking care of ladies and gentlemen" to demonstrate its cultural commitment to take care of both employees and customers. Which tool is Ritz-Carlton using to express its corporate culture?

The company is expressing its key corporate value with a slogan

Devon, the owner of a realty company, is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that he will meet with all his employees regularly to discuss their concerns and ideas to show that he values their needs. Which of the following types of corporate cultures is Devon employing?

The involvement culture

Alto Innovations creates custom software for organizations. The company's managers want to build a high-performance culture in their organization. They want their employees to focus on winning and be open to action and change. Which of the following strategies can the cultural leaders of Alto Innovations use to help change and shape the cultural norms in the company?

They can ensure that work procedures and reward systems reinforce the cultural vision.

Cormax Games is faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets that are present in the market. Traditionally a console game maker, Cormax is confronting changes in technologies and consumer tastes. Which of the following strategies would help Cormax Games modify its operation and adapt to its current environment?

Using business intelligence to spot significant data that will increase sales

Influence environment

Walmart, Macy's, Lowe's and other companies finance the Responsible Alternatives to Workers' Compenstation (ARAWC) in an effort to change workers' compensation laws in all 50 states.

Doeringer's research suggests that Japanese managers pay ______ attention to values and _______ attention to business performance.

a lot of, a lot of

task environment: customers a: suppliers labor market

a:competitors

Chan loves to win. He is willing to work hard in order to accomplish his goals. In searching for a new job, Chan should look for a company with:

an achievement culture.

In the video, Heidi Genahl says, "You have to have a very strong culture... one that doesn't allow for people to color outside of the lines, but yet taps into their creativity and innovation." Camp Bow Wow likely has __________ , responding flexibly to the environment while maintaining a focus on the managers and employees.

an involvement culture

internal environment: b: culture management

b: employees

General Environment: technological natural sociocultural economic c: international

c:legal/political

A ________ is defined as a planned activity at a special event that is conducted for the benefit of an audience through which managers of an organization provide dramatic examples of company values.

ceremony

Uncertainty in an organization occurs when there are rapid changes in ______ factors.

external

Identify the type of organizational environment that comprises the current employees of a company.

internal environment

__________ is defined as the set of key values, beliefs, understandings, and norms shared by members of an organization

organizational culture

In the context of the different types of corporate culture, the achievement culture is different from the other types in that it mainly

values competitiveness and willingness to work long to achieve results.

culture that can be seen at the surface level:

visible

Lush Cosmetics is a fast-growing maker of shampoos, lotions, and bath products. A guiding motto at the company is, "We reserve the right to make mistakes." Founder and CEO Mark Constantine is passionately devoted to change and encourages employees to break boundaries, experiment, and take risks. The company kills off one-third of its product line every year to offer new and offbeat products.

Adaptability

Heidi says that Camp Bow Wow needs to have "a very strong culture." A strong organizational culture is made up of different components, both visible and invisible. When analyzing the fit between an organization's culture and the environment, it is important to consider all the components of that culture. Which of these is a symbol of Camp Bow Wow's culture?

All employees wear red shirts with the Camp Bow Wow logo.

At Walmart, a cultural shift is underway. The company is becoming greener, using wind and solar power, selling organic lettuce, and cutting down on packaging. How can managers support this shift?

Establish a vision for the company Over-communicate company values Reward employees when they act in accordance with the company's vision

Mergers and joint ventures

Kellogg and Wilmar International Limited will partner to manufacture and sell cereal and wholesome snacks in China

Management in Life You are trying to get a group of students interested in forming an organization to help fight fee increases at your college. Unfortunately, things don't seem to be going very well—nobody in your group volunteered to go to a meeting with your college president next week. You want to create a culture that is active and involved. What should you do?

Make sure that you do what you want your team to do. If you want them to volunteer, you need to volunteer, too. Paint a verbal picture for your team of what life would be like if fees were reduced. Make sure that anyone on your team who volunteers to take action gets a reward—publicly recognize their efforts.

Which of the following does not characterize an uncertain environment?

Stability

While working on building a high-performance work culture, the managers or cultural leaders of an organization must avoid overcommunicating the organizational norms and values to employees.

false

In the video, Heidi Genahl says, "You have to have a very strong culture... one that doesn't allow for people to color outside of the lines, but yet taps into their creativity and innovation." Camp Bow Wow likely has _________, responding flexibly to the environment while maintaining a focus on the managers and employees.

involvement culture

In a changing environment, a manager needs

mindfulness.

At a local university, students talk about being able to retake an exam three times as a way of showing how committed the school is to helping them learn.

story

In the context of the various sectors included in the task environment of an organization, _____ provide the raw materials that the organization uses to produce its output.

suppliers

Mighty Leaf Tea Company and Bigelow Tea are ___________ restaurants and cafeterias, providing tea in attractive display options that these retail establishments then use to sell tea to their customers.

suppliers to

Heidi tells you that she wants to systematically analyze how the culture of Camp Bow Wow relates to its environment. Read about the following event and tell her what aspects of the company's environment it directly involves. A national pet supply retailer adds dog day care services to a dozen of its stores in large cities

task environment competitors

Although genetic engineering, part of the _________ of agriculture, could allow scientists to develop crops that are resistant to pests and bad weather, it is highly controversial.

technological dimension

Professionalism and aggressiveness are core values of Siebel Systems, which sells complex software systems. Employees are forbidden to eat at their desks or to decorate with more than one or two personal photographs. People who succeed at Siebel are focused, competitive, and driven to win. Those who perform and meet stringent goals are handsomely rewarded; those who don't are fired.

Achievement

Companies involved in electronics, e-commerce, and fashion often use an __________ culture because they must move quickly to respond to rapid changes in the environment.

Adaptability

The organization is dynamic and changing, where people take risks.

Adaptability

When an organization experiences changes in several factors and the rate of change of those factors is rapid, they are likely experiencing __________

high uncertainty

In the context of the external environment of an organization, the task environment:

includes the sectors that conduct day-to-day transactions with the organization.

At the social media company NetApp, the culture emphasizes teamwork, and managers and employees have rooftop meetings. All of these are elements of the __________.

internal environment

A manager who allows employees to make the decisions necessary to face a rapidly changing environment ___________ culture emphasizes an internal focus on the participation of employees to adapt rapidly to changing needs from the environment.

involvement