MGT Ch.11

Which of the following would be described as an organic​ organization?

A. An organization with low​ departmentalization, wide spans of​ control, centralized​ authority, and little formalization B. An organizational structure made up of separate business units or divisions C. An organizational design that is​ hierarchical, rigid, and tightly controlled D. An organization that is highly adaptive and flexible E. An organizational design that groups similar or related occupational specialties together D

Which of the following is the best example of customer​ departmentalization?

A. A​ single-location furniture manufacturer with separate departments for​ accounting, sales,​ manufacturing, quality, and human resources B. An automobile manufacturer with separate divisions for passenger cars and​ pick-up trucks C. A national bank with branches in 40 states D. A major appliance manufacturer with separate divisions for​ dishwashers, refrigerators, and microwave ovens E. A textbook publisher with separate divisions for clients in higher​ education, professional continuing​ education, elementary​ education, and secondary education E

A manufacturer of luxury handbags and luggage does not hire any permanent employees in its distribution facilities. Workers are hired as temporary​ workers, subject to demand for their services. The company pays no Social​ Security, Medicare, or unemployment insurance taxes on these employees. Which term best describes this work​ arrangement?

A. Contingent workers B. Matrix workers C. Flextime workers D. A compressed work week E. Telecommuters A

Laura is a billing clerk in a​ medium-sized manufacturing company. She reports to the Supervisor of Accounts​ Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial​ Officer, who reports to the company president. Which element of organizational design does this​ illustrate?

A. Departmentalization B. Decentralization C. Staff authority D. Work specialization E. Chain of command E

Which of these descriptions most closely fits a virtual​ organization?

A. Most virtual organizations have unique business departments for the various business functions. B. Virtual organizations consist of a small core of​ full-time employees that outsources its major business functions. C. Virtual organizations only exist on the internet and never have physical locations. D. Virtual organizations tend to consist of large groups of networked individuals working on product design or service delivery. E. Virtual organizations tend to have mechanistic structures and​ well-defined rules. B

Joan is a manufacturing engineer who works on a new product development team along with members from​ design, engineering,​ production, purchasing,​ finance, marketing, and quality assurance. Joan still has responsibilities to the Manager of Manufacturing​ Engineering, but simultaneously reports to the new product development team leader. What type of organizational design does this​ describe?

A. Network organization B. Matrix structure C. Virtual organization D. Project structure E. Functional structure B

At Robins​ Manufacturing, there are separate departments for​ accounting, manufacturing,​ engineering, purchasing, human​ resources, and​ sales/marketing. Based on this​ information, what type of organizational structure does Robins Manufacturing most likely​ have?

A. Network structure B. Simple structure C. Divisional structure D. Matrix structure E. Functional structure E

The ABC retail company groups activities around its East​ Coast, West​ Coast, and Midwest locations. Which type of departmentalization is the company​ using?

A. Product line B. Geographical C. Customer D. Functional E. Process B

​________ refers to how many workers a supervisor can effectively and efficiently supervise.

A. Responsibility B. Departmentalization C. Span of control D. Unity of command E. Formalization C

Christy and Laurie​ co-teach the same​ 1st-grade class. Christy teaches the class on​ Monday, Wednesday, and Friday. Laurie teaches on Tuesday and Thursday. They each receive a​ pro-rated portion of the traditional​ full-time position's salary and benefits. Which term best describes this​ arrangement?

A. Telecommuting B. Contingent workers C. Job sharing D. A compressed workweek E. Flextime C

The formal arrangement of jobs within an organization is known as​ ________.

A. decentralization B. staff authority C. work specialization D. the organizational structure E. the chain of command D

The president of​ Adam's company rules with an iron fist. All decisions must first be approved by the​ president, regardless of how small or insignificant they are. This suggests that there is a high degree of​ ________ within the company.

A. departmentalization B. centralization C. decentralization D. work specialization E. formalization B

A textile mill has separate departments for​ spinning, weaving,​ dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon​ ________.

A. division B. customer C. process D. geography E. product C

An automobile manufacturer has four distinct business units-one for each of its major brands. Each of these units is headed up by a senior manager who has authority over that brand and is responsible for performance. Based on​ this, it can be assumed that the company has a​ ________ structure.

A. divisional B. network C. matrix D. simple E. functional A

Alec works on a new product development team at GTO Industries. His team is composed of members from​ engineering, quality,​ manufacturing, marketing,​ purchasing, and accounting. This describes a​ ________.

A. divisional structure B. network structure C. cross-functional team D. simple structure E. matrix structure C

At​ Mark's company, the policy and procedures manual is two inches thick and seemingly covers every single aspect of work in great detail. He has even jokingly​ said, "If the company wanted you to have a​ family, it would probably be in the procedures​ manual." Based on​ this, it would appear that Mark works for​ a(n) ________ organization.

A. matrix B. mechanistic C. organic D. functional E. divisional B

Janyce is the Human Resource manager at a manufacturing company. Her counterparts are the managers of​ engineering, accounting,​ manufacturing, and purchasing. The firm is organized to create efficiencies by grouping people with common knowledge and skills. What term best describes this​ departmentalization?

A. product departmentalization B. customer departmentalization C. process departmentalization D. geographical departmentalization E. functional departmentalization E

A hierarchical organization characterized by highly centralized​ authority, formalized procedures and​ practices, and specialized functions is referred to as​ a(n) ________.

A. simple structure B. divisional structure C. functional structure D. mechanistic organization E. organic organization D

Fast food chains dividing work activities into separate job​ tasks, such as cooking​ burgers, drive-thru​ order-taking, and cashiering​ dine-in orders, is a great example of​ ________.

A. the chain of command B. departmentalization C. formalization D. work specialization E. centralization D