MGT Ch.11
Which of the following would be described as an organic organization?
A. An organization with low departmentalization, wide spans of control, centralized authority, and little formalization B. An organizational structure made up of separate business units or divisions C. An organizational design that is hierarchical, rigid, and tightly controlled D. An organization that is highly adaptive and flexible E. An organizational design that groups similar or related occupational specialties together D
Which of the following is the best example of customer departmentalization?
A. A single-location furniture manufacturer with separate departments for accounting, sales, manufacturing, quality, and human resources B. An automobile manufacturer with separate divisions for passenger cars and pick-up trucks C. A national bank with branches in 40 states D. A major appliance manufacturer with separate divisions for dishwashers, refrigerators, and microwave ovens E. A textbook publisher with separate divisions for clients in higher education, professional continuing education, elementary education, and secondary education E
A manufacturer of luxury handbags and luggage does not hire any permanent employees in its distribution facilities. Workers are hired as temporary workers, subject to demand for their services. The company pays no Social Security, Medicare, or unemployment insurance taxes on these employees. Which term best describes this work arrangement?
A. Contingent workers B. Matrix workers C. Flextime workers D. A compressed work week E. Telecommuters A
Laura is a billing clerk in a medium-sized manufacturing company. She reports to the Supervisor of Accounts Payable, who in turn reports to the Manager of Accounting. The Manager of Accounting is accountable to the Chief Financial Officer, who reports to the company president. Which element of organizational design does this illustrate?
A. Departmentalization B. Decentralization C. Staff authority D. Work specialization E. Chain of command E
Which of these descriptions most closely fits a virtual organization?
A. Most virtual organizations have unique business departments for the various business functions. B. Virtual organizations consist of a small core of full-time employees that outsources its major business functions. C. Virtual organizations only exist on the internet and never have physical locations. D. Virtual organizations tend to consist of large groups of networked individuals working on product design or service delivery. E. Virtual organizations tend to have mechanistic structures and well-defined rules. B
Joan is a manufacturing engineer who works on a new product development team along with members from design, engineering, production, purchasing, finance, marketing, and quality assurance. Joan still has responsibilities to the Manager of Manufacturing Engineering, but simultaneously reports to the new product development team leader. What type of organizational design does this describe?
A. Network organization B. Matrix structure C. Virtual organization D. Project structure E. Functional structure B
At Robins Manufacturing, there are separate departments for accounting, manufacturing, engineering, purchasing, human resources, and sales/marketing. Based on this information, what type of organizational structure does Robins Manufacturing most likely have?
A. Network structure B. Simple structure C. Divisional structure D. Matrix structure E. Functional structure E
The ABC retail company groups activities around its East Coast, West Coast, and Midwest locations. Which type of departmentalization is the company using?
A. Product line B. Geographical C. Customer D. Functional E. Process B
________ refers to how many workers a supervisor can effectively and efficiently supervise.
A. Responsibility B. Departmentalization C. Span of control D. Unity of command E. Formalization C
Christy and Laurie co-teach the same 1st-grade class. Christy teaches the class on Monday, Wednesday, and Friday. Laurie teaches on Tuesday and Thursday. They each receive a pro-rated portion of the traditional full-time position's salary and benefits. Which term best describes this arrangement?
A. Telecommuting B. Contingent workers C. Job sharing D. A compressed workweek E. Flextime C
The formal arrangement of jobs within an organization is known as ________.
A. decentralization B. staff authority C. work specialization D. the organizational structure E. the chain of command D
The president of Adam's company rules with an iron fist. All decisions must first be approved by the president, regardless of how small or insignificant they are. This suggests that there is a high degree of ________ within the company.
A. departmentalization B. centralization C. decentralization D. work specialization E. formalization B
A textile mill has separate departments for spinning, weaving, dying, and printing. The outputs of one department become the inputs for the next department. This describes departmentalization based upon ________.
A. division B. customer C. process D. geography E. product C
An automobile manufacturer has four distinct business units-one for each of its major brands. Each of these units is headed up by a senior manager who has authority over that brand and is responsible for performance. Based on this, it can be assumed that the company has a ________ structure.
A. divisional B. network C. matrix D. simple E. functional A
Alec works on a new product development team at GTO Industries. His team is composed of members from engineering, quality, manufacturing, marketing, purchasing, and accounting. This describes a ________.
A. divisional structure B. network structure C. cross-functional team D. simple structure E. matrix structure C
At Mark's company, the policy and procedures manual is two inches thick and seemingly covers every single aspect of work in great detail. He has even jokingly said, "If the company wanted you to have a family, it would probably be in the procedures manual." Based on this, it would appear that Mark works for a(n) ________ organization.
A. matrix B. mechanistic C. organic D. functional E. divisional B
Janyce is the Human Resource manager at a manufacturing company. Her counterparts are the managers of engineering, accounting, manufacturing, and purchasing. The firm is organized to create efficiencies by grouping people with common knowledge and skills. What term best describes this departmentalization?
A. product departmentalization B. customer departmentalization C. process departmentalization D. geographical departmentalization E. functional departmentalization E
A hierarchical organization characterized by highly centralized authority, formalized procedures and practices, and specialized functions is referred to as a(n) ________.
A. simple structure B. divisional structure C. functional structure D. mechanistic organization E. organic organization D
Fast food chains dividing work activities into separate job tasks, such as cooking burgers, drive-thru order-taking, and cashiering dine-in orders, is a great example of ________.
A. the chain of command B. departmentalization C. formalization D. work specialization E. centralization D