MGT exam 3 ch 9

B

Bridget.s Gift Store has four departments. these departments are grouped as flowers and gifts, cards and e-cards. Bridget's collectibles, and photo albums and scrapbooks. Bridget's Gift Store most likely uses ____ A. matrix departmentalization B. product departmentalization C. customer departmentalization D. geographic departmentalization E. functional departmentalization

A

Senora is the CEO of a new company called BSL Corp. she has instructed the managers to use the traditional approach to create the organization's structure. What should the managers at BSL Corp. do? A. create an organizational structure with vertical and horizontal configurations B. use an organizational process to create a matrix design C. create a virtual organization D. use the organizational structure to control creativity E. create a matrix structure that will adhere to the unity of command principle

E

The term _____ can be best defined as the collection of activities that transform inputs into outputs that customers value A. organizational hierarchy B. product management C. organizational structure D. product position E. organizational process

a

Which of the following statements about decentralization is true? A. it leads to mare satisfied customers and employees B. it tends to stymie employee capabilities C. it is characteristic of large companies D. it is more appropriate where standardization is important E. it tends to complicate and delay the decision making process.

F

While organizational structure emphasizes the activities through which work is done in the organization, organizational process emphasizes jobs and their authority relationships T/F

C.

_____ is the number, kind, and variety of tasks that individual workers perform in their jobs A. job initiation B. job placement C. job design D. task innovation E. task transfer

T

a virtual organization is part of a network in which many companies share skills, costs, capabilities, markets, and customers with each other T/F

T

empowerment can lead to changes in organizational processes because meaning, competence, impact, and self-determination produce empowered employees who take active rather than passive roles in their work T/F

T

in a decentralized organization, workers closest to problems are authorized to make the decisions necessary to solve the problems on their own T/F

F

job enlargement and job enrichment mean essentially the same thing T/F

T

matrix departmentalization is a hybrid structure in which two or more forms of departmentalization, such as the product and functional forms are used together T/F

T

organizational structure is the description of the vertical and horizontal configuration of departments, authority, and jobs within a company T/F

E

the primary disadvantage of geographic departmentalization is ___ A. the absence of cross- departmental coordination B. broken chains of command C. spans of control that are too wide D. the lack of empowerment E. duplication of resources

T

two disadvantages associated with product departmentalization are costly duplication and difficulties with cross departmental coordination T/F

D

when managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ____ A. utility B. synergy C. reciprocity D. accountability E. empathy