MGT FINAL

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where

employees are held strictly accountable for their actions.

With a _______ strategy, managers aim to make their organization the most distinguished company serving just one or a few segments of the overall market.

focused differentiation

_______ is selling to a foreign organization the rights to use a brand name and operating know-how in return for a lump-sum payment and a share of the profits.

franchising

If Malaysian companies are highly efficient in the production of textiles and U.S. companies are highly efficient in the production of computer software, under a _______ agreement, capital would move to Malaysia and be invested there to produce textiles, while capital from around the world would flow to the United States and be invested in its innovative software companies.

free-trade

When an organization is competing in a stable market environment with resources readily available,

less coordination and communication are needed among functions.

The home page for a pet daycare says it strives to "provide an affordable and safe home away from home where your pets are treated like family and our employees love them like their own." This excerpt is part of the business'

mission statement

In order to cater to local tastes and culinary traditions, a well-known restaurant chain offers customized versions of its menu in different countries. This is an example of a(n) _______ strategy.

multidomestic

A decline in the number of young people joining the workforce and an increase in the number of active employees who are postponing retirement are examples of _______ forces affecting the workforce.

Demographic

A(n) _______ strategy is selling the same standardized product and using the same basic marketing approach in each national market.

Global

There is constant, fierce competition between telecommunication companies due to the continuous advances in mobile technology and a wide range of customer tastes. This is called

Hypercompetition

Batu belongs to a society that is rigid and skeptical about people whose behaviors or beliefs differ from the norm. His society also values warm, personal relationships over success and performance. According to Hofstede's model of national culture, what is true about his society?

It is high on uncertainty avoidance and has a nurturing orientation.

Companies that use mathematical techniques, such as modeling and simulation, to help determine how to invest its capital are using _______ management.

Quantitative

The Republic of Somalina has been losing capital to other countries steadily over the last five years. What is likely to happen as a result?

The standard of living will fall.

_______ refers to a series of functional activities needed to transform inputs into valuable finished goods or services.

Value Chain

To achieve _______, managers must find a way to lower costs and/or increase differentiation.

a competitive advantage

Maintaining close coordination of value chain functions such as engineering, manufacturing, and marketing throughout a product development is best achieved through using

a cross-functional team

Each day, a computer engineer is faced with unexpected or unique problems that require him to take initiative and identify creative solutions not fully addressed in existing procedures. This environment could be characterized as having

a flexible organizational structure.

To effectively implement total quality management, managers should

ask employees for suggestions about improvements.

When an organization is centralized,

authority is concentrated at the top of the managerial hierarchy.

José works for a company where he is given the freedom to decide how best to carry out the tasks assigned to him. It can be said that José's job has high

autonomy

Job specialization refers to the process by which

division of labor occurs as different workers gain expertise in tasks.

Managers from multiple functions can come together as part of a _______ to solve a specific corporatewide problem.

task force

_______ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Bureaucracy

Candlestone operates in a task environment with a high barrier to entry, which means

Candlestone is able to sell its products easily, even if they are overpriced.

The hierarchy of authority in an organization is referred to as its

Chain of Command

_______ is a corporate-level strategy that emphasizes reinvesting a company's profits in strengthening its competitive position in its current industry.

Concentration on a single industry

The primary message of _______ is that there is no one best way to organize.

Contingency Theory

Northeast Woodworking is a small business run by skilled workers who produce customized and hand-manufactured furniture. This company engages in _______ production.

Crafts

To obtain scarce resources given a rapidly changing and uncertain external environment, what would you recommend managers do?

Create an entrepreneurial culture.

_______ is increasing the number of different tasks in a given job by changing the division of labor.

Job enlargement

_______ is a strategy managers can use to increase an employee's level of responsibility to improve his or her interest in the quality of outputs.

Job enrichment

According to Fayol, _______ refers to the chain of command extending from the top to the bottom of an organization.

Line of Authority

A _______ structure simultaneously groups people and resources by function and by product.

Matrix

Apple contracts with companies in Taiwan to make inputs such as the chips, batteries, and LCD displays that power its digital devices at lower costs. This strategy is an example of global

Outsourcing

_______ is the management of the value chain activities that bring new goods or services to market.

Product development

Six Sigma shares with TQM its focus on improving value chain processes to increase

Quality

_______ is the degree to which a position requires a worker to use a wide range of knowledge and abilities.

Skill Variety

Lewis is responsible for all installation activities at a large utility company. He would be considered a _______ manager.

Staff

_______ plans are useful to control the way employees perform tasks in cases where situations occur repeatedly.

Standing

Two divisions of a company decide to consolidate manufacturing facilities to maximize supplier discounts, optimize inventory management, and reduce fixed costs. This is an example of

Synergy

_______ is the performance gain caused by two or more departments coordinating their efforts.

Synergy

_______ is the extent to which a job requires that a worker perform the necessary activities to complete a job, from the beginning to the end of production.

Task Identity

According to Henri Fayol, a plan has _______ when the management team develops a single, well-researched, and effective plan.

Unity

The first step of strategy implementation is

allocating responsibility for implementation to the appropriate individuals or groups.

A functional-level plan establishes the goals that the managers of each function will pursue to help the division attain its _______ goals, which then allow achievement of _______ goals.

business-level; corporate-level

Managers who accept the assumptions of Theory Y

create a work setting that encourages commitment to organizational goals.

A local newspaper hosts a booth at community events and uses electronic tablets to create new subscriptions on the spot. It also accepts subscription inquiries and article commentary through an online site and regularly sends notices to readers about important updates to the newspaper. This publisher is implementing

customer relationship management

A retailer leverages an integrated IT system to connect information across multiple functions including details surrounding product sales, service calls, and the effectiveness of marketing campaigns. The retailer is using _______ to maximize the value it delivers over time.

customer relationship management

Tristan conducts service and installation visits for a cable company. He uses an online system to access a client's history and updates the system with results from all interactions. This is an example of using _______ to be responsive and build loyalty.

customer relationship management

Prior to defining an organization's missions and goals, managers must

define its business

_______ are organizations that help other organizations sell their goods or services directly to customers.

distributors

A company recently implemented strategies to reduce the number of inputs required to produce outputs at various stages of the value chain. This has resulted in _______ efficiency and the cost of outputs is

greater; reduced.

_______ capital is most affected by immigration and emigration.

human

Norms are best described as

informal codes of conduct among employees in a particular company.

Increasing materials turnover and reducing holding costs are key contributors to cost savings achieved by using a

just-in-time inventory strategy.

Sally works on a production line. Her manager moves several of her coworkers around to achieve the right worker-task specialization and to link people and tasks by the speed of the production line. If successful, the manager will

lower costs

In an inert organizational culture,

poor working relationships frequently develop between the organization and its employees.

Political capital is the flow of

power and influence around the world using diplomacy, persuasion, aggression, and force of arms.

Game Play sells gaming systems and allows customers to mix and match individual components when placing a system order. Which type of facilities layout would best serve Game Play's production needs?

process

A local car dealership sells a minivan to a couple. Three days later, they call the couple to ensure they are happy with the purchase and to address any questions or concerns they may have regarding the new vehicle. This dealership is trying to gain a competitive advantage through superior

responsiveness to customers.

Collectivism values include

subordination of the individual to the goals of the group

Noreen is a member of an egalitarian culture, one in which few distinctions are made between individuals and groups. Her culture is low on

social stratification.

Frederick Taylor believed that written rules and standard operating procedures

standardized and simplified jobs, making them more efficient.

When situations occur repeatedly, organizations can develop _______ plans to outline policies, rules, and standard operating procedures (SOPs) on how to handle those situations.

standing

Synergy is defined as

the performance gains that result when individuals and departments work together.

A supplier's bargaining position is especially strong when the input supplied

the sole source of the input

The general environment includes

the wide-ranging global, technological, sociocultural, and political forces that affect organizations.

Why might an organization choose a divisional structure?

to create smaller, more manageable units within the organization

_______ are beliefs about what a society considers to be good, right, desirable, or beautiful.

values