Mgt. Final

job shadowing is an example of

positional modeling

according to research, there is a ________ correlation between effective teamwork processes and team commitment

strong positive

the office depot uniform is an example of which artifact of the corporate culture at office depot?

symbols

one organizational characteristic that increases political behavior

limited or changing resources

Karen carefully tracks the team's schedule to make sure that each member completes his part of the project before it is needed by someone else on the team

coordination

when people spend energy in meetings instead of working on tasks, they experience

coordination loss

developing new, exciting ideas to work toward the final solution of a task is characteristic of

creative behavior

Terrance is an effective team leader because he seems to have an innate ability to weigh the opinions of team members and reach the optimum decision for the team. This is an example of...

hierarchical sensitivity

what is a defining trait of organizational politics

it is the actions of individuals

the ability to view and study the actions of others

social astuteness

the gradual process by which employees adapt to the culture of an organization

socialization

the process by which individuals learn the values, expected behaviors, and social knowledge needed for their roles in the organization is referred to as

socialization

the factors that enhance the ability of a team to make effective decisions:

staff validity, hierarchical sensitivity, decision informity

developing courses of action and contingency plans

strategy formulation

the term "process gain" is synonymous with

synergy

Perry makes sure that everyone on the team has constant access to the information and resources they need to do their part of the team's work

systems monitoring

disagreements among members about the team's work

task conflict

creative behavior, decision making, boundary spanning all can be categorized as __________ __________

taskwork processes

team member activities that correspond directly to accomplishing the team's work are referred to as...

taskwork processes

training that is intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving and role clarification is referred to as

team building

the degree to which others rely on a person to perform his or her work

centrality

manifestations of an organization's culture, such as symbols, physical structures, language, and rituals

observable artifacts

Steps of the nominal group technique (first-last)

1. Participants meet as a group to outline the purpose of the meeting 2. Participants independently document their ideas 3. Participants share their ideas with the group, clarify ideas and build upon the ideas of others 4. Participants independently rank order ideas and submit their rankings to the facilitator

working on a real organizational problem, learning from the process, and taking action to implement a set of solutions are the steps of

action learning

employees can easily identify themselves with organization; there is a clear organizational identity

advantages of culture strength

activities that foster emotional balance and unity

affect management

network structures ranked in terms of most effective structure to least effective structure

all channel, circle, Y, wheel

three types of activities with individuals and groups other than those who are considered part of the team

ambassador activities, task coordinator activities, and scout activities

a perception that a person is truthful and authentic

apparent sincerity

describing how performing an action could benefit someone personally

apprising

the components of the ASA framework are

attraction, selection and attrition

interactions among team members, individuals and groups who are not part of the team

boundary spanning

according to research, internalization and compliance facilitated by power and influence can increase what phenomenon

citizenship behavior

power determined by someone who can discipline other employees

coercive power

when emotional bonds develop between members of a team, the team develops

cohesion

people are friendly with each other and they think alike

communal culture

information and meaning is transferred through the process of...

communication

the degree to which an individual has the freedom to exercise judgment in making decisions

discretion

on her first day on the job Sara's boss introduced her to a coworker who has been with the company for years and asked him to show her the ropes. in which stage of organizational socialization is Sara?

encounter

stage of the organizational socialization process that starts when the employee commences work with the company

encounter

a large oil and gas company publicly states that it is a "green" company, despite several oil spills and refinery explosions due to poor maintenance. This is an example of a(n)

espoused value that differs from an enacted value

beliefs, philosophies, and norms explicitly stated by an organization

espoused values

a person with specialized knowledge and/or skills that are highly valued has _______ power

expert

T/F: strong cultures are always positive for organizations

false

people are distant and disconnected from each other

fragmented culture

developing and prioritizing objectives related to the team's mission and strategy

goal specification

Members of Team Alpha know that, if they run into trouble with a task, their team members are always ready to offer assistance

helping behavior

the possession of traits that can easily adapt to a variety of circumstances

interpersonal influence

A mercenary culture, in which employees are not necessarily friendly but need each other to achieve the goals of the organization, would be categorized as ____ in sociability and ____ in solidarity.

low; high

a process in which a more experienced member of the organization is assigned to act as an adviser, counselor, or guide to a junior employee is known as

mentoring

people are not very friendly with each other, but they do think alike

mercenary culture

the most common methods to change an organization's culture

mergers or acquisitions, changing organizational leadership

As committee chairperson for the charity auction, Kendra has developed a list of the tasks and subtasks that must be completed, the dates by which they need to be completed, and the resources available to the committee. This best describes

mission analysis

examining the team's tasks, challenges, and available resources

mission analysis

Mark posts a chart in the lunchroom that shows the team's headway in meeting its productivity objectives

monitoring progress toward goals

actions of words that affect the degree to which members are driven to work hard on the team's tasks

motivation and confidence building

people are friendly with each other, but they do not think alike

networked culture

a proficiency in creating and maintaining different relationships

networking ability

a team process used to generate creative ideas, whereby team members individually write down their ideas and then take turns sharing them with the group

nominal group technique

the manifestations of an organization's culture that employees can easily see and talk about are its

observable artifacts

actions that others believe advance personal goals, sometimes at the expense of others and the organization

organizational politics

the degree to which an individual's personality and values match the culture of an organization is referred to as

person organization fit

requesting something based on a person's relationship with the influencer

personal appeals

the degree to which members believe that the team can be effective across a variety of situations and tasks

potency

bob has been led to believe that he'd be working with a friendly, collaborative team. Instead, he discovers that his coworkers are competitive and cutthroat. Bob is experiencing

reality shock

when others have a desire to identify and be associated with a person

referent power

disagreements among team members in terms of personal values or preferences

relationship conflict

communications, activities, and interactions that occur within teams that contribute to their ultimate end goals are known as...

team processes

interpersonal activities that help a team accomplish its work without accomplishing the work itself as referred to as

team processes

feelings and thoughts that result form working in a team

team states

how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team

transactive memory

knowing what other members of the team know and exchanging that knowledge is referred to as

transactive memory

the degree to which team member's specialized knowledge is integrated into an effective system of memory for the team

transactive memory

taken for granted beliefs and philosophies that are ingrained in employees

underlying assumptions

during the ______ stage of organizational socialization, employees become one of the crowd and begin to internalize the norms and expected behaviors of the organization.

understanding and adaptation