Mgt. Final
job shadowing is an example of
positional modeling
according to research, there is a ________ correlation between effective teamwork processes and team commitment
strong positive
the office depot uniform is an example of which artifact of the corporate culture at office depot?
symbols
one organizational characteristic that increases political behavior
limited or changing resources
Karen carefully tracks the team's schedule to make sure that each member completes his part of the project before it is needed by someone else on the team
coordination
when people spend energy in meetings instead of working on tasks, they experience
coordination loss
developing new, exciting ideas to work toward the final solution of a task is characteristic of
creative behavior
Terrance is an effective team leader because he seems to have an innate ability to weigh the opinions of team members and reach the optimum decision for the team. This is an example of...
hierarchical sensitivity
what is a defining trait of organizational politics
it is the actions of individuals
the ability to view and study the actions of others
social astuteness
the gradual process by which employees adapt to the culture of an organization
socialization
the process by which individuals learn the values, expected behaviors, and social knowledge needed for their roles in the organization is referred to as
socialization
the factors that enhance the ability of a team to make effective decisions:
staff validity, hierarchical sensitivity, decision informity
developing courses of action and contingency plans
strategy formulation
the term "process gain" is synonymous with
synergy
Perry makes sure that everyone on the team has constant access to the information and resources they need to do their part of the team's work
systems monitoring
disagreements among members about the team's work
task conflict
creative behavior, decision making, boundary spanning all can be categorized as __________ __________
taskwork processes
team member activities that correspond directly to accomplishing the team's work are referred to as...
taskwork processes
training that is intended to facilitate the development of team processes related to goal setting, interpersonal relations, problem solving and role clarification is referred to as
team building
the degree to which others rely on a person to perform his or her work
centrality
manifestations of an organization's culture, such as symbols, physical structures, language, and rituals
observable artifacts
Steps of the nominal group technique (first-last)
1. Participants meet as a group to outline the purpose of the meeting 2. Participants independently document their ideas 3. Participants share their ideas with the group, clarify ideas and build upon the ideas of others 4. Participants independently rank order ideas and submit their rankings to the facilitator
working on a real organizational problem, learning from the process, and taking action to implement a set of solutions are the steps of
action learning
employees can easily identify themselves with organization; there is a clear organizational identity
advantages of culture strength
activities that foster emotional balance and unity
affect management
network structures ranked in terms of most effective structure to least effective structure
all channel, circle, Y, wheel
three types of activities with individuals and groups other than those who are considered part of the team
ambassador activities, task coordinator activities, and scout activities
a perception that a person is truthful and authentic
apparent sincerity
describing how performing an action could benefit someone personally
apprising
the components of the ASA framework are
attraction, selection and attrition
interactions among team members, individuals and groups who are not part of the team
boundary spanning
according to research, internalization and compliance facilitated by power and influence can increase what phenomenon
citizenship behavior
power determined by someone who can discipline other employees
coercive power
when emotional bonds develop between members of a team, the team develops
cohesion
people are friendly with each other and they think alike
communal culture
information and meaning is transferred through the process of...
communication
the degree to which an individual has the freedom to exercise judgment in making decisions
discretion
on her first day on the job Sara's boss introduced her to a coworker who has been with the company for years and asked him to show her the ropes. in which stage of organizational socialization is Sara?
encounter
stage of the organizational socialization process that starts when the employee commences work with the company
encounter
a large oil and gas company publicly states that it is a "green" company, despite several oil spills and refinery explosions due to poor maintenance. This is an example of a(n)
espoused value that differs from an enacted value
beliefs, philosophies, and norms explicitly stated by an organization
espoused values
a person with specialized knowledge and/or skills that are highly valued has _______ power
expert
T/F: strong cultures are always positive for organizations
false
people are distant and disconnected from each other
fragmented culture
developing and prioritizing objectives related to the team's mission and strategy
goal specification
Members of Team Alpha know that, if they run into trouble with a task, their team members are always ready to offer assistance
helping behavior
the possession of traits that can easily adapt to a variety of circumstances
interpersonal influence
A mercenary culture, in which employees are not necessarily friendly but need each other to achieve the goals of the organization, would be categorized as ____ in sociability and ____ in solidarity.
low; high
a process in which a more experienced member of the organization is assigned to act as an adviser, counselor, or guide to a junior employee is known as
mentoring
people are not very friendly with each other, but they do think alike
mercenary culture
the most common methods to change an organization's culture
mergers or acquisitions, changing organizational leadership
As committee chairperson for the charity auction, Kendra has developed a list of the tasks and subtasks that must be completed, the dates by which they need to be completed, and the resources available to the committee. This best describes
mission analysis
examining the team's tasks, challenges, and available resources
mission analysis
Mark posts a chart in the lunchroom that shows the team's headway in meeting its productivity objectives
monitoring progress toward goals
actions of words that affect the degree to which members are driven to work hard on the team's tasks
motivation and confidence building
people are friendly with each other, but they do not think alike
networked culture
a proficiency in creating and maintaining different relationships
networking ability
a team process used to generate creative ideas, whereby team members individually write down their ideas and then take turns sharing them with the group
nominal group technique
the manifestations of an organization's culture that employees can easily see and talk about are its
observable artifacts
actions that others believe advance personal goals, sometimes at the expense of others and the organization
organizational politics
the degree to which an individual's personality and values match the culture of an organization is referred to as
person organization fit
requesting something based on a person's relationship with the influencer
personal appeals
the degree to which members believe that the team can be effective across a variety of situations and tasks
potency
bob has been led to believe that he'd be working with a friendly, collaborative team. Instead, he discovers that his coworkers are competitive and cutthroat. Bob is experiencing
reality shock
when others have a desire to identify and be associated with a person
referent power
disagreements among team members in terms of personal values or preferences
relationship conflict
communications, activities, and interactions that occur within teams that contribute to their ultimate end goals are known as...
team processes
interpersonal activities that help a team accomplish its work without accomplishing the work itself as referred to as
team processes
feelings and thoughts that result form working in a team
team states
how specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team
transactive memory
knowing what other members of the team know and exchanging that knowledge is referred to as
transactive memory
the degree to which team member's specialized knowledge is integrated into an effective system of memory for the team
transactive memory
taken for granted beliefs and philosophies that are ingrained in employees
underlying assumptions
during the ______ stage of organizational socialization, employees become one of the crowd and begin to internalize the norms and expected behaviors of the organization.
understanding and adaptation