MGT Online Exam 2

Which tool is designed to identify and analyze forces that determine competitiveness within an​ industry?

5 Forces Model

blends personal humility with an intense will to build long-range organizational success

5 leader

Organic structure is __________

a less formal organizational structure that represents loosely coupled networks of workers

presents a composite view of the individuals management considers significant for human resource planning

a management manpower replacement chart

growth is

a strategy adopted by management to increase the amount of business that a strategic business unit is currently generating

long-range planning that focuses on the organization as a total unit is called a. strategic planning b. 5 Forces planning c. SWOT analysis d. forecasting e. tactical planning

a. strategic planning

__________ involved outlining what the different parts of an organization should do in order to be successful at some point 1 year or less in the future a. tactical planning b. succession planning c. SWOT analysis d. strategic planning e. competitive dynamics

a. tactical planning

According to​ Fiedler's contingency theory of​ leadership, which factor indicates the degree to which work to be done is clearly​ outlined? A. Task structure B. Position power C. Supportive behavior D. Leaderdashmember relations E. Leader flexibility

a. task structure

The path-goal theory of leadership suggests some leaders focus on making goals difficult enough to be​ challenging, yet achievable. Which of the following types of leadership behavior would this best​ describe?

achievement behavior

A(n) __________ measures the level of skill or knowledge an individual possesses in a certain area.

achievement test

stability is a strategy

adopted by management to maintain or slightly improve the amount of business that a strategic business unit is generating

Which of the following arguments has been presented against the use of division of​ labor? A. Workers need to know the entire process for producing the​ product, not just their part of the task. B. Workers need to move from job to​ job, resulting in lost time. C. Division of labor focuses solely on efficiency and economic benefit. D. Skill levels increase for workers who specialize in a task. E. Workers concentrate on performing only one​ job, making it more difficult to replace them.

c. division of labor focuses solely on efficiency and economic benefit

Which of the following is NOT a major task of a transformational​ leader? Building commitment B. Raising awareness of organizational issues C. Helping to maintain the status quo D. Facilitating organizational changes to support the vision E. Creating a vision of what the organization should be

c. helping to maintain status quo

An organizational structure in which resources and job are grouped together in order to​ create, produce, and market specific products or services is referred to as​ _________ departmentalization. A. functional B. matrix C. product D. geographic E. customer

c. product

a method in which individuals appraising performance use a form containing several employee qualities and characteristics to be evaluated. Each evaluated factor is rated on a continuum ranging, for example, from 1 to 7

rating scale

A leadership behavior that reflects​ friendship, mutual​ trust, and​ respect, and is used with the goal of good human relationships is called​ _________.

consideration behavior

When a coaching leader makes a concentrated effort to listen to and understand another​ person's point of​ view, which coaching trait does he or she​ display?

empathy

__________ is listed on the management inventory card.

employees performance rating

Which of the following represents the first step in the strategic management​ process?

environmental analysis

_____________________ is the first step in the strategic management process

environmental analysis

Which structure would be characterized by a greater span of​ management?

flat

which of the following competitive strategies is based on making a company competitive with a cost advantage in a very narrow and niche market?

focus strategy

Which term refers to the relationships among a​ firm's human resources as determined by​ management?

formal structure

Which of the following is a method of performance appraisal in which appraisers simply write down their impressions of employees in paragraph form?

free-form essay

a method in which appraisers simply write down their impressions of employees in paragraph form

free-form essay

with ___________ departmentalizing, structure is established according to the firm's primary activities

functional

___________ _____________ has the tendency to increase span of management when subordinates are physically close

geographic conginuity

When work is being done in a widely dispersed​ area, or customers are​ scattered, how should an organization structure its departments to minimize the impact of​ distance?

geography

Darryl is trying to fill a position in his department. He is currently looking to attract applicants for the position and once those applications come​ in, he will begin screening the applicants. Darryl is in the​ ________ step of providing appropriate human resources.

recruitment

Which of the following processes occurs first in providing appropriate human resources for an organization?

recruitment

allocating skills is the ability to

provide the organizational resources necessary to implement a strategy

the initial attraction and screening of the supply of prospective human resources available to fill a position

recruitment

The first step in the organizing process is​ _____

reflecting on plans and objectives

Which of the following is the first step of the organizing process?

reflecting on plans and objectives

__________ is the process in which the job applicants are screened to ensure that the most appropriate candidates are hired

selection

the process in which the job applicants are screened to ensure that the most appropriate candidates are hired

selection

When leaders view their primary role as helping followers in their quest to satisfy personal needs, aspirations, and interests, which leadership approach are they following?

servant leaders

view their primary role as helping followers in their quest to satisfy personal needs, aspirations, and interests

servant leaders

​________ is a leadership approach where leaders consider it their primary responsibility to assist followers in their attempts to satisfy personal​ interests, needs, and goals.

servant leadership

tactical planning is defined as

short-range planning that emphasizes the current operations of various parts of the organization

__________ is the degree to which activities performed by supervised individuals are similar or dissimilar

similarity of functions

Which approach to leadership suggests that leadership style must be appropriately matched to the circumstance the leader faces?

situational

​Demographics, the statistical characteristics of a​ population, are reflected in the​ _________ component of the general environment.

social

___________ is a strategy adopted by management to maintain or slightly improve the amount of business that a strategic business unit is generating

stability

According to the BCG matrix, under which of the following categories would a business unit with a high market share and high anticipated growth rate be places?

stars

Which process identifies who will follow whom in various positions within an​ organization? A. Succession planning B. Performance appraisal C. Repatriation D. Affirmative action programs E. Mentoring

A. succession planning`

​_________ is the orderly arrangement of effort in a group to ensure unity among members in accomplishing a common goal. A. The bureaucratic approach B. Coordination C. Leadership D. Organizing E. Division of labor

B. coordination

At Quality​ Electronics, departments in the​ firm's formal structure are determined based on the type of activity being performed within the management system. The firm has separate departments for​ marketing, finance,​ production, and research and development. Which type of departmentalization is used at Quality​ Electronics? A. Product B. Functional C. Geographic D. Matrix E. Customer

B. functional

Which of the following is NOT one of the four key steps in providing human​ resources? A. Recruitment B. Mentoring C. Performance appraisal D. Selection E. Training

B. mentoring

When an organization is evaluating a training program for​ effectiveness, which of the following should be the primary​ consideration? A. Whether group conflict has decreased B. Whether the training met the needs for which it was designed C. Whether​ co-workers and peers were recommended for training D. Whether employees who receives training enjoyed the process E. Whether experienced employees found value in the training

B. whether the training met the needs for which it was designed

Which of the following best measures the potential to perform a specific​ task? A. General intelligence tests B. Personality tests C. Aptitude tests D. Achievement tests E. Vocational interest tests

C. aptitude test

Which term refers to an organizational network that stems from interpersonal relationships between organization​ members? A. Mechanistic structure B. Vertical dimensioning C. Informal structure D. Unity of command E. Formal structure

C. informal structure

Which law created the Equal Employment Opportunity​ Commission?

Civil Rights Act

What should managers do to improve the benefit of performance appraisals to the​ organization? A. Use performance appraisals to focus the employees on​ short-term objectives B. Focus on fully completing relevant paperwork before the performance appraisal C. Avoid discussing the fairness of the performance appraisal process D. Avoid using the performance appraisal as a reward-punishment system E. Encourage subordinates to react emotionally to performance appraisal comments

D. Avoid using the performance appraisal as a reward-punishment system

At Wilson​ Industries, there are three major sales representatives of the​ firm's products that make up​ 90% of all of Wilson​ Industries' sales. To help facilitate dealing with each of these sales​ representatives, the company departmentalized by creating a department for each one. This is known as departmentalization by​ ________. A. matrix B. profit C. function D. customer E. geography

D. customer

​George, a​ manager, directly supervises four employees at Hoffman Industries. Which term refers to the number of subordinates that George​ has? A. A department B. Division of labor C. Unity of control D. Span of management E. Horizontal dimension

D. span of management

When writing performance appraisals, what should evaluators do?

Describe performance in relation to the position the individual holds

Louis is designing his organization chart for his business. He is engaged in horizontal dimensioning and has grouped some employees together because they are all performing sales​ activities, another group he has assembled because they are all performing marketing​ activities, and so on. Each one of these groupings of similar tasks is​ a(n) _____. A. bureaucracy B. activity group C. structure D. matrix E. department

E. department

What technique is used to obtain a thorough understanding of a position to be​ filled? A. Job specification B. Recruitment C. Succession planning D. Job description E. Job analysis

E. job analysis

Which of the following exposes job trainees to a maximum amount of information within a specific time​ period? A. Coaching B. Position rotation C. Programmed learning D. ​On-the-job training E. Lecture

E. lecture

Linda is developing a performance appraisal that will solicit feedback from not only an​ individual's supervisor, but also​ subordinates, peers,​ customers, and suppliers. In designing this performance​ appraisal, Linda is utilizing what is known as​ _____. A. ​four-prong reviews B. 180 degree feedback C. global review D. stakeholder appraisal E. multisource feedback

E. multisource

Choosing the specific individual to hire from all those who have been considered is known as the process of​ _________. A. recruitment B. job analysis C. affirmative action D. succession planning E. selection

E. selection

Which of the following is based on the assumption that each instance of leadership is different and requires different leadership​ skills? Transformational leadership B. The​ job-centered approach to leadership C. The life cycle theory of leadership D. ​Employee-centered leadership E. The situational approach to leadership

E. the situational approach to leadership

Ashley is a leader who inspires success by profoundly affecting the beliefs and values of​ followers, which creates a sense of duty among followers. Ashley would be best described as​ a(n) ________ leader. A. laissez faire B. authentic C. transactional D. servant E. transformational

E. transformational

Which of the following is a drawback of matrix departmentalization?

It becomes difficult for employees to understand the power structure within a firm

Which of the following is the directive behavior of the path-goal theory of leadership?

It is aimed at telling followers what to do and how to do it

According to Jim Collins, which level of leader within a hierarchy is a highly contributing individual who makes productive contributions through talent, knowledge, skill, and good work habits?

Level 1

Collins's hierarchy indicates that there are five levels of leadership. Which of the following describes a Level 1 leader?

Makes productive contributions through talent, knowledge, skills, and good work habits

Which of the following compares a​ company's internal strengths with external​ opportunities?

SWOT analysis

Which of the following defines position power?

The extent to which the leader has control over the rewards and punishments followers receive

__________ is leadership.

The process of directing the behavior of others toward the accomplishment of an objective

What is the purpose of the management manpower replacement chart?

To compare a group of employees when looking to fill a position

Which model of leadership suggests five different decision styles ranging from autocratic to consultative?

VYJ

What is the advantage of division of labor?

Workers perform their tasks with increased skill and efficiency

strategy is defined as

a broad and general plan developed to reach long-term objectives

is characterized by someone who is a good listener, provides emotional support, and leads by example

a coaching leader

supportive behavior is ___________

aimed at being friendly with followers and showing interest in them as human beings

measures the level of skill or knowledge an individual possesses in a certain area

an achievement test

a program in which participants engage in a number of individual and group exercises constructed to simulate important activities at the organizational levels to which they aspire

an assessment center

a method of performance appraisal in which appraisers rank employees according to such factors as job performance and value to organization

an employee comparison

Individuals who make valuable contributions to management goals and determine organizational productivity are known as _________

appropriate human resources

A(n) __________, a very popular written test, measures the potential of an individual to perform a task.

aptitude test

A(n) __________ is a program in which participants engage in a number of individual and group exercises constructed to simulate important activities at the organizational levels to which they aspire.

assessment center

What type of leadership involves leaders who are deeply aware of their own and others' moral perspectives and who are confident, hopeful, and of high moral character?

authentic

involves leaders who are deeply aware of their own and others' moral perspectives and who are confident, hopeful, and of high moral character

authentic leadership

To best understand what is happening both internally and externally to the​ organization, and to increase the probability of developing organizational strategies that reflect the organizational​ environment, a(n)​ ________ analysis should be undertaken A. balanced scorecard B. environmental C. economic component D. risk E. critical question

b. environmental

Which of the following is an example of a structure​ behavior? A. Asking subordinates about their family and life B. Telling subordinates how to complete a job assignment .C. Trusting subordinates to do the job as they see best D. Respecting a​ subordinate's right to privacy E. Going out for a drink with subordinates after work

b. telling subordinates how to complete a job assignment

The trait approach to leadership assumes a good leader is __________.

born

According to the Tannenbaum and Schmidt leadership continuum, when a manager makes a decision and announces it to the team, rather than asking the group to make the decision, they are exhibiting what kind of leadership?

boss-centered

According to​ Weber's classical organizing​ theory, which of the following is a management system characterized by detailed​ procedures, an organizational​ hierarchy, and impersonal relationships among​ employees?

bureaucracy

the extent to which customers can control the firms in an industry is called

buying power

In the BCG​ Growth-Share Matrix, which matrix quadrant is categorized as having a large share of a market that is growing only​ slightly?

cash cow

According to the BCG matrix, business units with high market share and low anticipated growth rate are considered

cash cows

​_____ is a direct critiquing of how well an individual is performing a job.

coaching

___________ _____________ refers to the process by which firms undertake strategic and tactical actions and how competitors respond to these actions

competitive dynamics

__________ ___________ refers to how mindful a company is of its competitors' actions

competitor awareness

____________ ____________ refers to a firm's ability to undertake an action

competitor capability

When filling a position with a person outside the​ organization, which source is most likely to supply candidates who know the business​ well, have had relevant​ training, and have some knowledge of rival firms in the​ industry?

competitors

__________ has the tendency to increase span of management when subordinates have simple tasks

complexity of function

__________ would increase span of management when the work of subordinates needs little synchronization

coordination

​Walmart's strategy focuses on offering lower prices than its competitors. This is an example of which generic​ strategy?

cost leadership

Which of the following competitive strategies is based on making a company competitive by having the lowest expenditure possible?

cost-leadership strategy

a method in which appraisers write down particularly good or bad events involving employees as these events occur

critical-form essay

__________ allows managers to focus on and cater to the most important customers

customer departmentalization

buying power is the extent to which

customers can control the firms in an industry

which if the following is a strategy that targets a particular customer in order to make the organization more competitive? a. retrenchment b. growth c. cost leadership d. focus e. differentiation

d. focus

strategic planning is

defined as long-range planning that focuses on the organization as a whole

Appropriate human resources are the individuals who make valuable contributions to management goals and _________

determine organizational productivity

The first step of the training process is __________.

determining the organizations training needs

What is the first step in the training​ process?

determining the training needs

Which of the following competitive strategies is based on making a company competitive by offering unique products that are widely valued by customers?

differentiation strategy

According to the path-goal theory of leadership, __________ is aimed at telling followers what to do and how to do it.

directive behavior

_________________ is the third step of the organizing process

dividing major tasks into subtasks

The path-goal theory of leadership suggests that the primary activities of a leader are to clarify the kinds of behavior that must be performed and​ _______. A. ​"sell" decisions to subordinates after independently arriving at a decision B. change organizational situations to fit the​ leader's style C. incorporate flexibility to best respond to a combination of​ leaders, followers, and situations D. increase the maturity level of the followers E. offer rewards to motivate behavior

e. offer rewards to motivate behavior

The element of the general environment that indicates how resources are being distributed and used in the environment is the​ ________ component.

economic

which component has implications on the allocation and use of resources within an environment?

economic

Coordination would increase span of management when subordinates __________

have work needing little synchronizing

According to the life cycle theory of leadership​ model, what type of balance should be used for leader behavior when the worker has low experience in the job and there is a​ short-term deadline?

high-task, low relationship behavior

__________ of an organization refers to the extent to which firms use lateral subdivisions or specialties within an organization

horizontal dimensioning

Attempt 1 correct A(n) __________ consists of information about the characteristics of organization members

human resource inventory

an organizational mission increases the likelihood that a firm will succeed by _________________________

identifying major targets that need to be reached

The three key components of bureaucracy are detailed procedures, a clear organizational hierarchy, and _________

impersonal relationships among members

__________ is defined as the patterns of relationships that develop because of the informal activities of organization members

informal structure

According to the path-goal theory of leadership, directive behavior __________.

is aimed at telling followers what to do and how to do it

employee-centered behavior is

leader behavior that focuses primarily on subordinates as people

The process of directing the behavior of others toward the accomplishment of an objective is __________.

leadership

Which of the following is the process of causing individuals to act towards the accomplishment of an​ objective?

leadership

Consideration behavior is __________.

leadership behavior that reflects friendship, mutual trust, respect, and warmth in the relationship between leader and followers

Laws such as the Clean Air​ Act, the Affordable Care​ Act, and the Consumer Products Safety Act are considered part of the​ _________ component of the general environment.

legal

Which of the following is the approach to leadership that blends personal humility with an intense will to build long-range organizational success?

level 5 leadership

cost leadership strategy is based on ___________________________

making a company competitive by having the lowest expenditure possible

Which is a limitation of division of labor?

management coordination increases because tasks are synchronized

A __________ presents a composite view of the individuals management considers significant for human resource planning.

management manpower replacement chart

Comparing a group of employees when looking to fill a position is the purpose of _________.

management manpower replacement charts

An employee's performance rating is listed on the __________

mangement inventory card

the internal environment gives management more immediate and specific control over factors like

marketing & accounting

Wilson Industries wants to set up a departmentalization structure in which project managers borrow workers from various parts of the organization to complete specific​ projects, but each worker maintains certain responsibilities to their product and functional area. This would fit best with a​ ________.

matrix structure

Authentic leaders possess which of the following?

moral courage

is the strength to take actions that are consistent with moral beliefs despite pressures, either inside or outside of the organization, to do otherwise

moral courage, (authentic leaders possess)

__________ is a less formal organizational structure that represents loosely coupled networks of workers

organic structure

Paige wants to graphically represent the organizational structure of her small business. To illustrate that she is the president of the​ firm, and reporting to her are five vice​ presidents, and reporting to each of them are various​ employees, she would use​ a(n) _____

organization chart

a _________________ increases the likelihood that a firm will succeed by identifying major targets that need to be reached

organizational mission

the purpose for which an organization exists is its _____________

organizational mission

Which of the following involves developing orderly uses for organizational resources within the management​ system?

organizing

Directive behavior is one of the four primary types of behavior described by which theory of leadership?

path-goal

Which activity primarily provides feedback about employee contributions toward management system​ objectives?

performance appraisal

__________ is the process of reviewing individuals' past productive activity to evaluate the contribution they have made toward attaining management system objectives.

performance appraisal

Which test attempts to describe and measure factors such as an​ individual's emotional​ maturity, honesty, and​ objectivity?

personalist test

attempts to describe an individual's personality dimensions in such areas as emotional maturity, subjectivity, honesty, and objectivity

personality test

__________ is the amount of time managers must spend developing management system objectives and plans and integrating them with the activities of their subordinates

planning

A __________ focuses on position-centered information rather than people-centered information

position replacement form

A position replacement form focuses on __________.

position-centered info rather than people-centered info

__________________ allows managers to focus on the goods and services sold by a company

product speciaization

is a strong and unwavering commitment to do whatever is necessary to build long-term success for the company

professional will

__________ ____________ is the last step in the strategic management process

strategic control

​_____ is the last step of the strategic management process and consists of monitoring and evaluating the strategic management process as a whole to ensure that it is operating properly.

strategic control

__________ ___________ is identified as long-range planning that focuses on the organization as a whole

strategic planning

The process of determining how to best achieve organizational objectives is known as​ ________.

strategy formulation

In the strategic management​ process, putting strategies into action is done through​ _________.

strategy implemtation

__________ refers to the designated relationships among resources of the management system

structure

__________ delineates the relationship between the leader and the leader's followers or establishes well-defined procedures that the followers should adhere to in performing their jobs.

structure behavior

Which is the advantage of programmed learning?

student-paced learning

__________ is the process of outlining who will follow whom in various organizational positions.

succession planning

The Vroom-Yetton-Jago model of leadership

suggests five different decision styles ranging from autocratic to consultative

__________ is aimed at being friendly with followers and showing interest in them as human beings.

supportive behavior

​_________ looks at human resources for qualities that relate to performing available jobs.

testing

organizing skill is

the ability to create throughout the organization a network of people who can help solve implementation problems as they occur

interacting skills is

the ability to manage people during implmentation

monitoring skills is

the ability to use information to determine whether a problem has arisen that is blocking implmentation

Evaluating the results of the implemented organizing strategy immediately follows __________ in the organizing process

the allocation of resources and directive for subtasks

Under​ Porter's Five Forces​ Model, what happens when the threat of substitutes​ increases?

the attractiveness decreases

structure refers to

the designated relationships among resources of the management system

Which leadership theory stresses follower maturity as a determinant of appropriate leader​ behavior?

the life cycle theory of leadership

unity of command is

the management principle that recommends that an individual have only one boss

informational structure is

the patterns of relationships that develop because of the informal activities of organization members

In Porter's Five Force Model, __________ refers to the ability of new firms to enter the industry

the threat of new entrants

The process of developing qualities in human resources that enable employees to be more productive is best known as​ _________.

training

__________ is the process of developing qualities in human resources that will enable them to be more productive and thus contribute more to organizational goal attainment.

training

The​ _______ approach to leadership holds that good leaders are​ born, not made.

trait

Which approach to leadership assumes a good leader is born and not made?

trait

Which leadership style inspires organizational success by profoundly impacting the organization's followers' beliefs and values?

transformative leadership

inspires organizational success by profoundly impacting the organization's followers' beliefs and values

transformative leadership

What management principle recommends that an individual have only one​ boss?

unity of command

If a test measures what it is designed to​ measure, it is best described as ​ ________.

valid

__________ refers to the extent to which an organization uses vertical levels to separate job responsibilities

vertical dimensioning

A(n) __________ attempts to measure an individual's interest in performing various kinds of jobs.

vocational interest test