mhr 300 midterm

When discussing​ motivation, intensity refers to​ ________. A.how long a person will work towards a goal B.the quality of effort an individual puts forth C.how engaged individuals are with their work D.how hard a person works towards an organizational goal E.the sum total of an​ individual's efforts

D.how hard a person works towards an organizational goal

4) _____________ are important factors in employee success at Herman Miller and are also processes found at the group level of your text's OB model. 1. Productivity and survival 2. Attitudes and stress 3. Communication and leadership 4. Emotions and moods 5. Structure and culture

3. Communication and leadership

In the job characteristics​ model, which three core job dimensions combine to create meaningful work for​ employees? A.Skill​ variety, task​ identity, and task significance B.Autonomy, feedback, and skill variety C.Task​ significance, task​ identity, and autonomy D.Skill​ variety, task​ identity, and autonomy E.Feedback, skill​ variety, and task identity

A.Skill​ variety, task​ identity, and task significance

Which of these in the job characteristics model describe the degree to which a job requires completion of a whole and identifiable piece of​ work? A.Task identity B.Autonomy C.Skill identity D.Feedback E.Skill variety

A.Task identity

Which term describes a wide range of feelings that individuals​ experience, including both emotions and​ moods? A.Personality B.Affect C.Behavior D.Perception E.Cognition

B.Affect

________ are​ specific, intense feelings a person has about a particular person or​ situation; ________ are more general feelings that happen without a particular event or person provoking them. A.Affects, emotions B.Relationships, actions C.Emotions, moods D.Affects, moods E.​Emotions, feelings

C.Emotions, moods

The perception process is influenced by which of these situational context​ factors? A.Past experience B.Personality C.Location D.Attitude E.Creativity

C.Location

Which of these is a characteristic of the target being perceived that impacts the perception​ process? A.Heat B.Time of day C.Situational factors D.Personality E.Light

D.Personality

Which of the following describes the degree to which we are concerned with how others perceive us in regard to negative​ perceptions? A.Intimidation B.Exclusion C.Diversity management D.Incivility E.Stereotype threat

E.Stereotype threat

Which term describes the degree to which work requires diverse activities using specialized​ skills? A.Task identity B.Autonomy C.Feedback D.Skill variety E.Task significance

E.Task significance

Which of the following argues that managers should become more scientific in how they think about management​ problems? A.Big data B.Intuition C.Evidence-based management D.Systematic study E.Contingency variables

C.Evidence-based management

​Jerome, a​ 25-year veteran at ABC​ Manufacturing, has started to subtly but continually bully the two new​ African-American hires at his firm. Which of the following describes​ Jerome's behavior? A.Stereotype threat B.Diversity management C.Intimidation D.Exclusion E.Mockery and insults

C.Intimidation

A mood dimension consisting of emotions such as excitement and euphoria at the high​ end, and dullness and depression at the low end is known as​ ________. A.emotional contagion B.negative affect C.positive affect D.perception E.cognition

C.positive affect

Meagan had been working towards a​ promotion, but another colleague received it instead.​ Afterwards, Meagan decided she had not really wanted the promotion after all. What does this best​ illustrate? A.Affect and behavior B.General attitude C.Direct experience D.Moderating variables E.Cognitive dissonance

E.Cognitive dissonance

Which theory articulates the effort to match work requirements with personality​ traits? A.Machiavellian theory B.Situation strength theory C.Person-organization fit theory D.Trait activation theory E.Person-job fit theory

E.Person-job fit theory

Actors who audition through Orpheus Group Casting may receive positive and negative feedback from their audition. Which term refers to the tendency of actors to accept positive feedback and reject negative feedback? (ORPHEUS) 1. Contrast effect 2. Self-serving bias 3. Halo effect 4. Selective perception 5. Stereotyping

2. Self-serving bias

Herman Miller values employee characteristics such as integrity and trust. This chapter considers such qualities to be important ________ skills that managers need to develop in order to be effective. 1. conceptual 2. interpersonal 3. quantitative 4. technical 5. organizational

2. interpersonal

In one meta-analysis, the relationship between emotional intelligence and job performance disappeared after statistically controlling for ________. 1. organizational tenure and relationship with supervisor 2. personality and intelligence 3. popularity and perceived supervisor support 4. job satisfaction and organizational commitment 5. demographics and age

2. personality and intelligence

Successful diversity initiatives start with ________. 1. an employee signing a written agreement to be less biased in interactions with coworkers 2. the CEO level 3. developing a recruitment strategy that targets specific minorities and underrepresented groups 4. an analysis of employment law violations 5. raising pay

2. the CEO level

Tim Ryan, PWC U.S. chairman, sees which of the following as an important step for promoting workplace diversity? 1. CEOs delegating the job of creating a diverse workforce to middle- and lower-level managers 2. CEOs ensuring compliance with the objective of increasing diversity 3. Building a strategic plan focused on embracing diversity 4. Setting pay above the average pay rates in the labor market 5. Similarity among the ranks in companies, causing employees to become distrustful of outsiders

3. Building a strategic plan focused on embracing diversity

Which of the following is true about effective emotional intelligence training? 1. It only improves clinical outcomes like anxiety or stress. 2. It must be learned on the job to be effective. 3. It takes time and effort to develop. 4. It can be acquired quickly. 5. It must be learned as a child to be effective.

3. It takes time and effort to develop.

Zappos allows the customer service representatives to talk to callers with no prewritten script or time limit, which allows the employees to have more control over the planning and execution of their work. This is an example of ________. (ZAPPOS) 1. job rotation 2. telecommuting 3. job enrichment 4. flextime 5. motivation

3. job enrichment

Zappos' employees feel as though they are directly affecting the lives of other people by providing great customer service through personal conversations with customers rather than through scripted roles. Which term best describes this core dimension of a customer service job at Zappos? (ZAPPOS) 1. Skill variety 2. Autonomy 3. Feedback 4. Task identity 5. Task significance

5. Task significance

Which of the following refers to​ intense, short-lived feeling​ experiences? A.Mood B.Perception C.Personality D.Emotion E.Cognition

D.Emotion

You are a manager and you are looking to apply self-determination theory to harness employee motivation. Which of the following needs would you be focusing on? 1. Competence, autonomy, and relatedness (relationships) 2. Self-actualization, power, and achievement 3. Power, competence, and autonomy 4. Physiological, power, and autonomy 5. Achievement, self-actualization, and autonomy

1. Competence, autonomy, and relatedness (relationships)

What is an indication of a successful diversity training program? 1. Employees build an awareness of unconscious biases. 2. Employees openly discuss what they dislike about their work environment. 3. Employees who do not become aware of unconscious biases are fired. 4. Employees receive immediate job promotions. 5. Employees who do not become aware of unconscious biases remain at the same hierarchical level.

1. Employees build an awareness of unconscious biases.

What is another name for needs in self-determination theory? 1. Hygiene factors 2. Goals 3. Motivators 4. Change inputs 5. Nutriments

1. Hygiene factors

Although all occupations may benefit from emotional intelligence training to some degree, which of the following occupations might benefit most from it? 1. Nurses 2. Streetcar operators 3. Mechanics 4. Proofreaders 5. Landscapers

1. Nurses

Which of the following is a business benefit of happy or satisfied employees at work, according to Michael C. Bush? 1. Organizations with happy employees have three times the revenue growth as those with unhappy employees. 2. Organizations with happy employees tend to reach higher performance standards than those with unhappy employees. 3. Organizations with happy employees save money, despite needing to spend money to keep their employees happy in the long run. 4. Organizations with happy employees save money, as they have to deal with less negative consequences of unhappy employees. 5. Organizations with happy employees like to go above and beyond in their jobs, doing more than they are required to do.

1. Organizations with happy employees have three times the revenue growth as those with unhappy employees.

Which of the following best represents researchers' concern with emotional intelligence? 1. They believe that emotional intelligence is not adding anything new—it is just "reinventing the wheel." 2. They believe that emotional intelligence does not really matter in workplaces. 3. They believe that emotional intelligence is not capable of being developed or improved. 4. They believe that emotional intelligence does not really predict important workplace outcomes like profitability. 5. They believe people misuse the concept and apply it in ways that cause harm to others.

1. They believe that emotional intelligence is not adding anything new—it is just "reinventing the wheel."

The co-founders of Orpheus Group Casting state that they often know immediately if actors will fit the roles for which they are auditioning. This indicates that the co-founders use, in part, ________, perhaps the least rational way of making decisions. (ORPHEUS) 1. intuitive decision making 2. contrast effect 3. satisficing 4. bounded rationality 5. stereotyping

1. intuitive decision making

The periodic shifting of an employee from one task to another with similar skill requirements at the same organizational level, such as Zappos' employees do during training, is known as ________. (ZAPPOS) 1. job rotation 2. job sharing 3. job engagement 4. flextime 5. telecommuting

1. job rotation

The owners of Orpheus Group Casting are trying to change ________ about certain groups of people. That is, they are trying to change the process by which individuals organize and interpret sensory impressions in order to give meaning to their environment. (ORPHEUS) 1. perceptions 2. an attribution theory 3. stereotypes 4. the contrast effect 5. the halo effect

1. perceptions

Carlos Brito, CEO of AB InBev NV, indicates the need for a diverse workforce because ________. 1. the world has become more complex as have problems that require a diversity of thought and perspectives to solve them 2. competition among companies for talent will decrease 3. employees stop reporting discrimination and harassment incidents 4. companies generally have not effectively complied with laws pertaining to employment status 5. solutions to problems will be found more quickly

1. the world has become more complex as have problems that require a diversity of thought and perspectives to solve them

When the managers of Orpheus Group Casting receive a new client, they first read the script and determine that there is an opportunity that requires a solution. This indicates which step of creative behavior? (ORPHEUS) 1. Idea evaluation 2. Problem formulation 3. Idea generation 4. Creative potential 5. Information gathering

2. Problem formulation

You are a newly appointed executive responsible for diversity initiatives at a large corporation. Which of the following is most important to focus on? (TED TALK-SARA SANFORD) 1. The number of applicants who identify as women 2. The informal, under-the-surface factors that affect equity, like mentorship availability 3. The total percentage of board members who identify as women 4. The total percentage of employees who identify as women 5. The explicit policies that promote (or do not promote) gender equity

2. The informal, under-the-surface factors that affect equity, like mentorship availability

You are an executive tasked by your supervisor with introducing a new program to control end-of-year bonus allocations. A number of other executives have told you that the employees are not happy about the program. Which of the following actions would most likely result in happier employees? (MICHAEL C. BUSH) 1. Entrust bonus allocations to the employees—they should get to choose how much of the bonus they receive. 2. Follow through with the program without directly acknowledging these employees—once they see the results of the program, they will probably be satisfied. 3. Consult with each employee and truly listen to them and their concerns. Ask if they have any solutions to the problem and seriously consider them when you revise and implement the plan. 4. Actively listen to employees' concerns to let them express their unhappiness, but otherwise move forward with the program. 5. Reiterate to employees that the bonus allocation program is there for a reason and assert that it is completely fair.

3. Consult with each employee and truly listen to them and their concerns. Ask if they have any solutions to the problem and seriously consider them when you revise and implement the plan.

1) Which of the following are tenets of workplace culture that are typically most important to women, according to Sara Sanford? (TED TALK-SARA SANFORD) 1. Feeling like one's ideas are heard and credited, and unlimited vacation time 2. Unlimited vacation time and healthcare for dependents 3. Healthcare for dependents and feeling like one's ideas are heard and credited 4. Unlimited vacation time, healthcare for dependents, and feeling like one's ideas are heard and credited 5. Healthcare for dependents and stock options

3. Healthcare for dependents and feeling like one's ideas are heard and credited

Which of the following is a fundamental difference between Maslow's hierarchy and Deci and Ryan's self-determination theory? 1. Maslow's hierarchy contains need for affiliation, which is a very different need compared with those in self-determination theory. 2. In self-determination theory, need for relatedness is the most important need, whereas Maslow's hierarchy does not prioritize one need above others. 3. Maslow's hierarchy suggests one need must be filled before focusing on another, whereas self-determination theory does not require this. 4. There are no fundamental differences between the two needs theories. 5. Maslow's hierarchy suggests social-belongingness is the most important need, whereas self-determination theory does not prioritize one need above others.

3. Maslow's hierarchy suggests one need must be filled before focusing on another, whereas self-determination theory does not require this.

What does Matt Mullenweg feel is equally distributed and what does he believe is unequally distributed? (MATT MULLENWEG) 1. Talent is equally distributed, but intelligence and opportunity are not. 2. Talent and opportunity are equally distributed, but the ability to collaborate is not. 3. Talent and intelligence are equally distributed, but opportunity is not. 4. Opportunity and intelligence are equally distributed, but talent is not. 5. Opportunity is equally distributed, but the ability to collaborate is not.

3. Talent and intelligence are equally distributed, but opportunity is not.

1) What two factors did the management at Four Seasons put into practice when they told employees to "do whatever you think is right" when dealing with customers? (MICHAEL C. BUSH) 1. Respect and fairness 2. Fairness and listening 3. Trust and respect 4. Trust and listening 5. Trust and fairness

3. Trust and respect

Which of the following is a gender equity issue with modern performance appraisals? (TED TALK-SARA SANFORD) 1. Women are often evaluated on their job performance, not on their personality. 2. Women are often evaluated on their aggressiveness, not on their warmth. 3. Women are often evaluated on their personality, not on their job performance. 4. Women are often evaluated on their personality, not on their appearance. 5. Women are often evaluated on their appearance, not on their personality.

3. Women are often evaluated on their personality, not on their job performance.

Juvenoia refers to ________. (JUVENOIA) 1. social change advocated by younger generations that leads to nothing getting done 2. The fear of generations that are different from your own 3. an exaggerated fear about the influence of social change on young people 4. avoiding the changes advocated by younger generations 5. bashing other generations for their negative influence on critical practices, standards, and values

3. an exaggerated fear about the influence of social change on young people

Gender Equity Now was responsible for ________. (TED TALK-SARA SANFORD) 1. establishing a system for providing benefits packages to improve gender identity representation 2. creating a hiring system that predicts performance that is not gender-biased 3. creating the first standardized certification for gender equity in U.S. businesses 4. creating a marketing platform for companies to purchase space on recruitment ads to improve diversity 5. providing a forum for organizational representatives who work with diversity and inclusion in organizations to trade ideas

3. creating the first standardized certification for gender equity in U.S. businesses

Zappos distributes compensation based on an established formula designed around the company's profitability. This is an example of ________. (ZAPPOS) 1. a piece-rate pay plan 2. gainsharing 3. profit-sharing 4. merit-based pay 5. an employee stock ownership plan

3. profit-sharing

Moving the gender checkbox to the end of the application would most likely be a solution to reduce ________. (TED TALK-SARA SANFORD) 1. exclusion 2. incivility 3. stereotype threat 4. deep-level diversity 5. sexual harassment

3. stereotype threat

According to the surveys conducted by Michael C. Bush, the CEO of Great Place to Work, roughly how many people in the world are happy or satisfied at work? (MICHAEL C. BUSH) 1. About 70% 2. About 30% 3. About 60% 4. About 40% 5. About 50%

4. About 40%

Which of the following are components of emotional intelligence? 1. Knowledge about others' emotions and the ability to change others' emotions 2. Knowledge about your own emotions and the ability to change your emotions 3. Ability to change your emotions and the ability to change others' emotions 4. Knowledge about your own emotions, knowledge about others' emotions, and the ability to reason about emotions 5. Ability to reason about emotions and the ability to change your emotions

4. Knowledge about your own emotions, knowledge about others' emotions, and the ability to reason about emotions

Which of the following differences between Millennials and other generations is true? (JUVENOIA) 1. Millennials are more likely to live alone. 2. Millennials are less willing to work overtime. 3. Millennials are less likely to stay in their jobs. 4. Millennials are more highly educated. 5. Millennials are less likely to have student debt.

4. Millennials are more highly educated.

5) According to the video, Herman Miller not only relies heavily on an understanding of _____ when working in groups, but has also influenced it by creating office spaces that improve an organization's effectiveness. 1. Psychology 2. evidence-based management 3. sociology 4. Organizational Behavior 5. big data

4. Organizational Behavior

3) Herman Miller counts on the process of communication to resolve misunderstandings and disputes, as well as keep information flowing. According to your text, an understanding of communication patterns is considered a contribution of which behavioral science discipline? 1. psychology 2. anthropology 3. physiology 4. Social psychology 5. sociology

4. Social psychology

Why does Matt Mullenweg, CEO of Automattic, choose not to use the term "remote" workforce? (MATT MULLENWEG) 1. The term "remote" workforce symbolically separates and isolates people. 2. The term "remote" workforce refers to nonessential employees based on their roles in achieving competitive advantage. 3. The term "remote" workforce refers to employees whose jobs cannot be performed in a traditional office. 4. The term "remote" workforce suggests that some people are essential while others are not. 5. The term "remote" workforce refers to employees who are located in other countries.

4. The term "remote" workforce suggests that some people are essential while others are not.

Why is it important for employees who are distributed across geographic areas to document as much as possible? (MATT MULLENWEG) 1. Without documentation, employees will be completely uncoordinated. 2. Without documentation, employees will overstate their accomplishments. 3. Without documentation, employees may feel freer to come up with creative solutions in their work. 4. Without documentation, it is likely that people will feel out of the loop. 5. Without documentation, the company cannot defend itself in lawsuits.

4. Without documentation, it is likely that people will feel out of the loop.

By having employees work together in the same physical space once per year, Matt Mullenweg maintains that ________. (MATT MULLENWEG) 1. employees will develop a sense of tradition and belongingness 2. employees will form cliques 3. employees will not get any work done because they want to get to know each other 4. employees will feel aligned, they are on the same page as far as work goes, and they will build a deeper connection 5. employees will compete for the boss's attention

4. employees will feel aligned, they are on the same page as far as work goes, and they will build a deeper connection

Actors who come to the Orpheus Group Casting for auditions often feel that they could have accurately predicted the outcome of their audition after the outcome was already known. This belief is known as ________. (ORPHEUS) 1. risk aversion 2. escalation of commitment 3. availability bias 4. hindsight bias 5. confirmation bias

4. hindsight bias

This chapter mentions some specific core topics of organizational behavior (OB). Which three were discussed in this video as being integral to Herman Miller's mission and vision? 1. Change processes, conflict and negotiation, and motivation 2. Interpersonal communication, work design, and conflict and negotiation 3. Group structure, work design, and change processes 4.Leader behavior, interpersonal communication, and group structure and processes 5. Motivation, leader behavior, and attitude development and perception

4.Leader behavior, interpersonal communication, and group structure and processes

Which of the following are two major questions that self-determination theory was poised to answer? 1. What choices would people make if no one was asking them to make those choices, and how can people reach self-actualization? 2. How can people reach self-actualization, and in what ways do people move to the next need after satisfying a previous need? 3. Are there psychological needs people must fulfill in order to be motivated, and how can people reach self-actualization? 4. In what ways do people move to the next need after satisfying a previous need, and what choices would people make if no one was asking them to make those choices? 5. Are there psychological needs people must fulfill in order to be motivated, and what choices would people make if no one was asking them to make those choices?

5. Are there psychological needs people must fulfill in order to be motivated, and what choices would people make if no one was asking them to make those choices?

According to Michael C. Bush, which of the following would a listener who connects with all types of people do? (MICHAEL C. BUSH) 1. Engage in active listening. 2. Adopt a compassionate demeanor. 3. Repeat what the speaker says. 4. Maintain eye contact. 5. Be humble and deeply consider the speaker's ideas.

5. Be humble and deeply consider the speaker's ideas.

One of Zappos' core values states: "Build open and honest relationships with communication." Zappos' managers implement this core value by involving employees in the decision-making process by seeking their input. Which term best describes Zappos' approach? (ZAPPOS) 1. Job rotation 2. Telecommuting 3. Job enrichment 4. Flextime 5. Employee involvement

5. Employee involvement

What does Matt Mullenweg feel will happen to employees who are required to work in a traditional office environment? (MATT MULLENWEG) 1. Productivity will increase. 2. Competition with coworkers will increase. 3. Employees will socialize too much and be unproductive. 4. The effects on employee collaboration will increase. 5. Employees will feel they are not in control of their work.

5. Employees will feel they are not in control of their work.

________ are possible reasons for why people are fearful of younger generations. (JUVENOIA) 1. Generation-defining events that alter collective perspectives and jealousy toward younger generations and their more readily available resources 2. Legitimate differences between generations that leads to conflict and jealousy toward younger generations and their more readily available resources 3. Legitimate differences between generations that leads to conflict and nostalgia leading to negative comparisons between yesterday's and today's youth 4. Internal alarm systems from evolutionary biology and generation-defining events that alter collective perspectives 5. Internal alarm systems from evolutionary biology and nostalgia leading to negative comparisons between yesterday's and today's youth

5. Internal alarm systems from evolutionary biology and nostalgia leading to negative comparisons between yesterday's and today's youth

The developmental stake hypothesis suggests that perceived generational differences are based on your ________. (JUVENOIA) 1. personality traits and age 2. mood, personality, and intelligence 3. intelligence and personality 4. gender identity and stage of life 5. age and stage of life

5. age and stage of life

typically researchers assume attitudes have three components: 1. job satisfaction, job involvement, and organizational commitment 2. input, process, and output 3. productivity, absenteeism, and turnover 4. voice, loyality, and neglect 5. cognition, affect, and behavior

5. cognition, affect, and behavior

Generational differences are most likely grounded in ________. (JUVENOIA) 1. both perception and reality 2. perception, reality, and imagination 3. reality 4. imagination 5. perception

5. perception

Without building diversity, companies will find it difficult to ________. 1. remain in business 2. foster employee innovation 3. control labor costs 4. achieve growth 5. recruit and retain talent

5. recruit and retain talent

Some interpretations of Maslow's hierarchy of needs suggest that people move from satisfying the most basic needs toward achieving higher needs. Which of the following represents the proper order of need satisfaction, from most basic (1) to higher-level (5)? A) 1. Physiological; 2. Safety and security; 3. Love and belonging; 4. Self-esteem; and 5. Self-actualization B) 1. Self-actualization; 2. Physiological; 3. Safety and security; 4. Love and belonging; and 5. Self-esteem C) 1. Safety and security; 2. Love and belonging; 3. Self-esteem; 4. Self-actualization; and 5. physiological D) 1. Love and belonging; 2. Self-esteem; 3. Self-actualization; 4. Physiological; and 5. Safety and security E) 1. Self-esteem; 2. Self-actualization; 3. Physiological; 4. Safety and security; and 5. Love and belonging

A) 1. Physiological; 2. Safety and security; 3. Love and belonging; 4. Self-esteem; and 5. Self-actualization

Evidence-based management​ (EBM) bases managerial decisions on the​ ________. A.most accurate prediction of underlying behavior B.best available scientific evidence C.casual approach to reading others D.economic approach to social psychology E.attitude of employees

B.best available scientific evidence