MHR 3200 Exam 3

What is they key to success when a company adopts a focused strategy?

Customer Loyalty

A powerful way of sustaining organizational culture involves what leaders and teams pay attention to. An example:

Carolyn holds a meeting every morning with her team to discuss that day's priorities and to reinforce what is expected of the team

Which of the following is NOT a component of organizational culture?

Organizational Chart and heirarchy

Which of the following is NOT a limitation of evidence-based management? a) It fails to consider the dangers of choosing the "quick fix." b) It can be challenging to put into practice. c) It does not adequately address the value of intuition and judgment. d) Evidence for decision making may be contradictory.

a) It fails to consider the dangers of choosing the "quick fix."

___ training refers to familiarizing employees with the means for preventing, detecting, and eliminating substandard items, usually in an organization that produces a product. a) Quality b) Skills c) Team d) Safety

a) Quality

___ refers to the degree in which other selection techniques yield similar data over time. a) Reliability b) Validity c) Ambiguity d) Sensitivity

a) Reliability

The first step in the organizational socializing process is to a) determine if a candidate is worthy of hiring b) train the employee in the company's culture c) provide the employee with a mentor d) provide the employee with a "rule book" and standard operating procedures

a) determine if a candidate is worthy of hiring

The conditions under which decisions are made can be classified based on all of the following EXCEPT a) effort. b) certainty. c) risk. d) uncertainty.

a) effort.

A(n) ____ contract refers to a person's overall set of expectations regarding what they will contribute to the organization and what the organization will provide in return a) psychological b) employment c) operational d) social

a) psychological

In the bounded rationality model, the tendency to select an acceptable, rather than an optimal, goal or decision is called a) satisficing. b) compromising. c) risk aversion. d) settling.

a) satisficing.

Cameron was surprised when the head of the company announced that his division would soon have another department head. Cameron had always been the only one in charge of the department and he wondered if the company didn't like how he ran things. What is the reason for Cameron's resistance to change? a) threat to power b) erceptions c) economic reasons d) personality

a) threat to power

Derek Pierce, the hiring manager, was collating the scores of the twelve candidates who were interviewed a week earlier. He put together their interview ratings, scores on preemployment tests as well as the details of their background checks and sent it to be reviewed by the managers and supervisors. When the list of selected candidates was sent back, he felt that some promising candidates had been left out. Consulting the list, he realized that those who were chosen were interviewed in the last two days of a weeklong interview schedule. Derek decided that this biased selection had to be reworked. Which of the following bias is reflected here? a) Generalization bias b) Recency bias c) Similar to me bias d) Cultural noise bias

b) Recency bias

Meredith told the management team that Gregor would have the report in by next week because she had asked him to complete the project by then. Meredith is demonstrating a) authority. b) accountability. c) responsibility. d) diversity.

b) accountability.

Katerina knows the company's current warehouse is not large enough to house all of its inventory. She is assessing whether to open a second warehouse or move to a larger location. Katerina knows the pros and cons of each choice and has all the information she needs to make her decision. The decision that Katerina will make is based on a condition of a) high risk. b) certainty. c) subjective probability. d) uncertainty.

b) certainty.

A successful change approach would a) accept resistance to change. b) create a readiness for change. c) cancel momentum for change. d) focus only on the future state of change.

b) create a readiness for change.

What is the key to success when a company adopts a focused strategy? a) lower costs than all other competitors b) customer loyalty c) a lack of competition d) being the first-mover into the market

b) customer loyalty

All of these are practices that can help reduce resistance to change within a company EXCEPT a) engaging employees in the change program. b) encouraging management to constantly foster change. c) creating new organizational designs and cultures to empower employees. d) helping employees reframe change program to benefit them.

b) encouraging management to constantly foster change.

Which of the following is a differentiating factor between active and passive listening? a) ability to process information b) feedback process c) presence of interest in the communication d) duration of communication

b) feedback process

___ tests measure a person's ability to learn new skills. a) Personality b) Cognitive ability c) Aptitude d) Achievement

c) Aptitude

Which of the following is an example of technical training? a) Michael has to attend a training session that will help his team make effective decisions, troubleshoot quickly, and communicate better b) Mr. Jones has recently incorporated a training module to enhance the interpersonal skills of his new employees as it will add value to their performance c) Nicole has recently joined a supermarket as a cashier and much of her training involves learning how to bill goods quickly and correctly for customers d) An industrial chemical plant on the suburbs conducts training to ensure that employees are protected from injuries caused by work- related accidents

c) Nicole has recently joined a supermarket as a cashier and much of her training involves learning how to bill goods quickly and correctly for customers

___ is defined as a process that provides the organization with a pool of qualified job candidates from which to choose. a) Budgeting b) Attrition c) Recruitment d) Downsizing

c) Recruitment

Casey, an HR manager, is known for communicating such that he stands up for his rights while maintaining respect for the rights of others he deals with. Casey has a(n) ___ communication style. a) passive b) passive- aggressive c) assertive d) driver

c) assertive

Donna Grennan is an HR manager at a software development firm with a diverse and multicultural workforce comprising of Asians, Hispanics, and others. Around the time of Halloween, she approached their CEO Juan Cruz with a plan to conduct a special program for all employees. Her idea was to create an opportunity where all employees can showcase their culture, in addition to the typical Halloween celebrations, by coming to the office in their traditional clothes and bringing some of their native cuisines. Juan shot down her idea before she had even finished presenting her plans and told her, instead, about the various employee participation initiatives he had scheduled for Christmas. Juan represents the ____ listening style in this scenario. a) active b) passive c) competitive d) receptive

c) competitive

In the context of the situational leadership model, task behavior measures: a) how willing and skilled the employees are to perform the task given to them b) how supportive the manager needs to be in helping employees c) how managers should select leadership styles based on employee readiness d) how strong a relationship focus the manager has

c) how managers should select leadership styles based on employee readiness

Lewin's three-stage model and Kotter's eight-stage model are used by organizations to a) demonstrate organizational resistance. b) create an organizational hierarchy. c) implement planned change. d) collect raw data.

c) implement planned change.

Looking at Miranda's work, her supervisor Carol felt that though Miranda had substantial theoretical knowledge and experience, her lack of computer skills was reducing the quality of her work. This led Carol to recommend a basic computer skills course which would help Miranda perform at par with other employees on her team. This represents the ___ level of training needs assessment. a) occupational b) strategic c) individual d) organizational

c) individual

A hands-on approach to training, where employees try to perform the function they are getting trained for, rather than being taught the theory behind it in great detail would facilitate learning the most in ___ learners. a) read/write b) auditory c) kinesthetic d) visual

c) kinesthetic

The percentage of applicants from one source who make it to the next stage in the selection process is referred to as the ___. a) applicant ratio b) variance ratio c) yield ratio d) selection ratio

c) yield ratio

A company is going through a rough period owing to faulty management practices, increased bureaucracy, and a lack of strategic planning in its operations. To overcome this deterioration, there is a move to replace some of its top managers including the CEO. Which of the following types of recruitment strategies would be recommended for hiring a new CEO for the company? a) Staffing firm b) Internet recruiting c) Campus recruitment d) Executive search firm

d) Executive search firm

What is considered the most important factor in determining the extent of centralization within a company? a) longevity b) competency levels c) product versus service d) cost

d) cost

Which of the following is NOT a reason why changing culture is difficult? a) culture gives employees identity b) culture provides stability c) culture helps focus its employees' behavior d) culture is the basis for a firm's mission statement

d) culture is the basis for a firm's mission statement

Raul would like to start his own company but knows he would need to staff areas for production, accounting, marketing, and human resources. Which part of organization design is he considering? a) divisions b) headquarters c) groups d) departments

d) departments

People who are already working for the company and meet the qualifications for the job position are called ___. a) free candidates b) informal candidates c) bidding candidates d) internal candidates

d) internal candidates

The component of the organizational culture that includes norms and tends to be more visible and somewhat easier to change is the organization's a) cultural symbols b) cultural values c) shared goals and objectives d) shared behaviors

d) shared behaviors

internal candidate

people who are already working for the company and meet qualifications for the job position

Psychological Contract

refers to a person's overall set of expectations regarding what they will contribute to the organization and what the organization will provide in return Critical part of social aspect/how to meet expectations/NOT WRITTEN ON PAPER Socialization and when new people enter organization