Midterm (Business Communications)

Hassan is creating a sales training course for the new sales employees his company hires. Which of the following visuals would be most helpful for Hassan to use? a stock photograph of sales personnel meeting with customers photographs of his company's products a graph that compares what sales personnel in various industries earn a word cloud of technical terms related to his company's products a flow chart that outlines the stages the typical sales relationship progresses through

A flow chart that outlines the stages the typical sales relationship progresses through

Kara is scheduled to present her new sales plan next week. She wants to emphasize one of her key points on a page that otherwise lacks visuals. Which of the following would be the best way to do this? pictograph a process chart a pull quote a flowchart a bulleted list

A pull quote

An expression that a person uses out of habit each time a particular situation occurs is referred to as a rubber stamp. a you-statement. business etiquette. slang. a courtesy sentence.

A rubber stamp

Which of the following statements about professionalism is true? Much like communication, professionalism is a simple concept. Professionalism is essentially the same thing as business etiquette. Professionalism applies more to spoken conversations than to written communication. Professionalism goes beyond just being courteous, having good manners, and dressing appropriately. It is primarily important to display professionalism while job hunting.

Professionalism goes beyond just being courteous, having good manners, and dressing appropriately

Gloria is giving a presentation to her boss in which she proposes changing the workweek from five 8-hour days to four 10-hour days. Gloria is most likely giving a persuasive presentation. an informative presentation. an entertaining presentation. a speech of celebration. a commemorative presentation.

A persuasive presentation

Naren is writing a forecast report for one of his clients, and he wants to use more than one font to add some interest. Which of the following options should he use? one serif font for the text and a second serif font for the headings one sans serif font for the text and a second sans serif font for the headings a serif font for the body of the text and a sans serif font for the headings a serif font for the main body, a sans serif font for the headings, and a second sans serif font for the subheadings a serif font for the body text, a second serif font for the title page, and a sans serif font for the headings

A serif font for the body of the text and a sans serif font for the headings

Shawnell gives a live, online video presentation that does not provide any means of audience participation. This is an example of a webcast. a web meeting. a webinar. an extemporaneous speech. a Skype speech.

A webcast

Two colors that are next to each other on the color wheel are ________ colors. secondary primary complementary analogous tertiary

Analogous

Which of the following should be avoided when using presentation software? being sure any bulleted list has at least eight bullet points using black text against a white or pale background using 26-point type for text formatting similar slides in a similar manner setting headings in 40-point type

Being sure any bulleted list has at least eight bullet points

In the problem-solving approach to workplace communication, the evaluate-the-options step includes analyzing the larger business-economic effect on a strategy. sensing a communication need. defining the situation. choosing the right communication channel. sending the message.

Choosing the right communication channel

The rise of the Internet and social media has resulted in increased transparency when it comes to businesses' practices. As a result, ________ departments and initiatives have been developed to help companies embrace practices that improve their public image. artificial intelligence corporate social responsibility computational thinking business etiquette professional etiquette

Corporate social responsibility

The increase of globalization means that business people will often interact with people from other countries who have differing views on punctuality, efficiency, social hierarchy, and even work itself. Because of this, it is important for employees to have cross-cultural competency. computational thinking skills. visual literacy. technological competence. hierarchical thinking.

Cross-cultural competency

When giving collaborative presentations, which of the following is considered part of physical staging? deciding who will do the question-and-answer session deciding the sequence of the presentation determining the content and the extent of contribution of each member determining the supporting information and designing the visuals deciding on how to enter or leave the presentation area

Deciding on how to enter or leave the presentation area

When creating a chart that uses color, which of the following options should you use to help color blind readers understand it? different degrees of shading bright primary colors only blue and green only secondary colors only primary or tertiary colors

Different degrees of shading

Visual literacy is best defined as the ability to understand and adapt to the cultural preferences of people from different countries. interact with data, make data-based decisions, and use data to design for desired outcomes.determine the deeper, underlying meaning or significance of messages expressed by people. manipulate people into accepting one's viewpoint regarding business strategy. effectively use analytical skills to create and interpret graphics.

Effectively use analytical skills to create and interpret graphics

Jamal has a tendency to blurt out the first thing that enters his head when he hears something upsetting or when he feels like a coworker is attacking him. This is holding him back from being promoted because his boss doesn't feel like he can trust Jamal to respond correctly in a critical client situation. In order to become a more ethical communicator and advance at work, Jamal needs to learn to demonstrate ethical bravery. exhibit integrity. exercise restraint. use ethical reasoning. show interest.

Exercise restraint

Words and phrases like uh, like, and you know are examples of fillers. vocal emphasis. vocal variation. transitions. impromptu expressions.

Fillers

Which of the following statements about footnotes is true? Footnotes must specify the who, what, where, when, and why of the visual. Footnotes are detailed explanations placed above an illustration by means of a subscript. Footnotes are used when some parts of a visual require special explanation or elaboration. Footnote entries consist of the word footnote followed by a colon and the related footnote information. Footnotes are usually placed to the side of the visual they are associated with.

Footnotes are used when some parts of a visual require special explanation or elaboration

As Olivia listens to a presentation, the entire talk seems to blend together, and she gets confused about what points are being made. What mistake has the presenter most likely made? forgetting to use transitions to shift from one section to the next using a formal tone that distances the audience giving a presentation that is too long failing to make a personal connection at the beginning of the presentation using information that is too complex

Forgetting to use transitions to shift from one section to the next

Elijah is giving a presentation on market conditions to the various department managers at his company, which designs and manufactures bathroom and kitchen hardware. The design manager asks Elijah a question about how well a particular style of faucet manufactured by a rival company is selling, but Elijah's research did not reveal specific information on this product. What should he do? He should ignore the question and indicate that it is time to move on. He should acknowledge that he does not know the answer but offer to find that information. He should make an estimate based on the rival's overall sales numbers. He should give a reasonable answer based on his other knowledge. He should say, "That's a good question," and redirect the conversation.

He should acknowledge that he does not know the answer but offer to find that information.

When determining how large to make a visual, your main consideration is how many pages you need your report to be. how important and complex the information in the visual is. whether the visual's content is negative or positive. how much room you will need for borders. whether the visual will be in color or black and white.

How important and complex the information in the visual is

For most presentations, a speaker will be expected to: refrain from directing questions at the audience. incorporate audience participation at some point in the presentation. maintain a clear distance from the audience to convey expertise. prepare the presentation in accordance with their own interests. argue with any audience member who proposes ideas that contradict the speaker's.

Incorporate audience participation at some point in the presentation

The company Sandra works for manufactures computers, and her boss has asked her to lie at a meeting with investors about the cost of a new security feature being added to one of the computer lines. His reasoning is that the cost is minimal and the computers are not sufficiently secure without the new addition. Sandra, however, refuses to lie because it goes against her ethical principles and says she will instead explain why the cost is necessary in a way the investors will accept. Sandra is displaying integrity. restraint. game playing. typecasting. utilitarian ethics.

Integrity

Alyssa is a graphic designer who knows that her clients will be upset when they learn that their project is behind schedule. During her next conference call with them, she tells them details about the project, but decides not to mention that it will be finished late. This is an example of a discriminatory falsehood. lie of discrimination. lie of commission. lie of omission. positioned falsehood.

Lie of omission

Which of the following should you do when using presentation software? Limit the amount of information on a slide. Use plenty of animation, and zoom in and out on particular elements as you discuss them. Make each slide unique in content and format. Include as much content on each slide as possible so that you can use as few slides as possible. Use mostly paragraph format on your slides.

Limit the amount of information on a slide

Which of the following is one concern associated with using photographs and clip art that is not an issue when creating charts or graphs using your own data? obeying copyright laws matching the visual to your text using visuals that are too small making sure the content is clear viewing data from multiple perspectives

Obeying copyright laws

If you are giving a presentation, and two audience members are carrying on a distracting side conversation, you should: join in their conversation and return to your speech later. ignore them and hope that they stop on their own. angrily point out that they are being rude and need to leave. pause and wait for them to finish or, alternately, politely ask them to stop talking. stop your presentation, gather your materials, and leave the room.

Pause and wait for them to finish or, alternately, politely ask them to stop talking.

Which of the following statements about personal communication is true? Personal communication helps make and sustain the relationships upon which a business depends. Personal communication does not include information that flows out of the organization to vendors and customers. Personal communication follows a set pattern of communication dictated by the rules of a formal network. External-operational communication should not include elements of personal communication. Personal communication constitutes an official part of a business's operations.

Personal communication helps make and sustain the relationship upon which a business demands

After you have selected a topic and conducted research on it, the next step is to plan a detailed outline. write your introduction. decide how you will make a personal connection with the audience. practice your presentation. create an audience handout.

Plan a detailed outline

Uri attends a presentation in which an executive is making an important company announcement, The speaker keeps her gaze fixed on the lectern, rarely making eye contact with the audience, and she speaks in a monotone. As a result, Uri has difficulty focusing on what the presenter is saying. Which of following presentation methods is most likely being used? memorizing presenting extemporaneously reading impersonal delivery presenting spontaneously

Reading

When using a visual aid during your presentation, you should read the points on your slides verbatim. stick to discussing only the information contained on your slides. avoid explaining the visual; its purpose should be obvious to the audience. refer to your visual with physical action and words. keep your attention and eyes focused on the visual while discussing it.

Refer to your visual with physical action and words

Which of the following examples avoids gender bias? policewoman sales associate manpower waitress mailman

Sales associate

Which of the following is the best rule to follow for ordering the pieces of the pie in a pie chart? Slice the largest piece at the 12 o'clock position and then order the pieces from largest to smallest. Slice the largest piece at the 12 o'clock position and then order the pieces from smallest to largest. Slice the largest piece at the 6 o'clock position and then order the pieces from largest to smallest. Slice the largest piece at the 6 o'clock position and then order the pieces from smallest to largest. Arrange the pieces according to the alphabetical order of their respective labels.

Slice the largest piece at the 12 o'clock position and then order the pieces from largest to smallest

Which of the following terms is best defined as the ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly? social intelligence heuristics computational thinking visual literacy artificial intelligence

Social intelligence

Which of the following statements about presentations is true? Listeners are mostly concerned with content and will not care about errors on slides. Listeners tend to hold their assessment of a speaker's character until the end of the presentation. Audiences prefer serious speakers to friendly speakers. The audience is more likely to have confidence in a speaker who projects confidence. Audiences typically respond to the content independently of how they respond to the speaker.

The audience is more likely to have confidence in a speaker who projects confidence

What should be your primary consideration for an informative presentation? the method of presentation the audience's information needs the composition of your visuals rewarding the audience's attention selling your idea to the audience

The audience's information needs

Which of the following statements about using handouts is true? Handouts should always be given before a presentation. Handouts should always be given after a presentation. The best way to use handouts will depend on the situation. Avoid giving handouts to encourage listeners to take notes. Handouts should never be more than a quick-reference sheet.

The best way to use handouts will depend on the situation.

Which of the following should typically determine the exact placement of a visual on a page? the content of the visual the color of the visual the orientation of the visual the source of the visual the type of the visual

The content of the visual

Which of the following is true of communication in organizations? Poor communication poses a problem for big corporations, not small businesses. Communication skills have little permanent effect on advancement. The higher you advance, the more you will need good communication ability. A business's success has little relation to the nature of its communication. Too much emphasis on clear communication stifles creativity.

The higher you advance, the more you will need good communication ability

In which of the following sections of a presentation should the speaker attempt to make a personal connection with the audience and provide enough context for the audience to care about the topic? the body the introduction the goodwill ending the conclusion the question-and-answer session

The introduction

Which of the following statements about oral reports is true? They typically use indirect structure. They usually begin by providing a call to action. They typically have simpler endings than written reports. They typically are persuasive in nature. They are less likely than written reports to have a clear, explicit structure.

They typically use indirect structure

Short captions and titles for visuals should be typed using ________ case. toggle upper lower sentence title

Title

Which of the following examples shows an appropriate use of presentation software? Evelyn packs each slide with a lot of information. To show his creativity, Jackson uses different fonts for each slide title. To grab the attention of the audience, Zoey uses bright color combinations. To keep from distracting his audience, Cameron limits his use of animation. Ruby uses a variety of color schemes for the slides.

To keep from distracting his audience, Cameron limits his use of animation

________ should be avoided in online text because it represents links in electronic environments. Underlining Boldface Italicizing Parenthesis Subscript

Underlining

Which of the following statements about you-viewpoints is true? Taking a you-viewpoint always means de-emphasizing I, we, and our. Using the you-viewpoint means considering a communication situation from the recipient's perspective. The you-viewpoint means using a uniform method to manage a recipient's response. The you-viewpoint should be applied only to the sentence level of writing. A message is never unethical if it uses the you-viewpoint.

Using the you-viewpoint means considering a communication situation from the recipient's perspective

Which of the following statements best illustrates communicating from the you-viewpoint? We will do our best to assist you with your problem. If you do not pay your dues by the end of the month, your account will be terminated. I will be happy to look up the balance of your bank account. We are happy to have your order for our product, which we shipped yesterday. We cannot replace the product as you tampered with it.

We will do our best to assist you with your problem

Ha-yoon has to give a long presentation to 20 remote coworkers, and she wants them to be able to ask questions whenever they want. Which of the following would best enable her to do this? webinar webcast conference call podcast blog

Webinar