Midterm Exam CPT 257

List the three critical Windows settings that keep the system protected from malware and hackers.

1. Window updates 2. Antivirus / anti-malware software 3. Network security settings

GUID systems can support up to ______ partitions. Note: Enter number

128

When moving the Pagefile.sys to another partition on the same hard drive, make sure the new volume has plenty of free space to hold the file - at least _______ times the amount of installed RAM. Note: type number (not text)

3

What Windows 10 utility allows you to create a backup schedule that can include any folder on the hard drive and system image? (Select all that apply.) A. Backup and Restore B. Automated System Recovery C. File History D. recimg

A. Backup and Restore C. File History

Which of the following tools are available in Windows 10 for backing up user data or complete system images? (Select TWO) A. Backup and Restore B. System Protection C. Custom refresh image D. Restore points E. File History

A. Backup and Restore E. File History

A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications? A. Open Task Manager and end the process associated with the application. B. Restart Windows and relaunch the application to verify it will launch. C. Press the computer power button and hold it for five seconds. D. Open Task Scheduler and end the scheduled task associated with the application

A. Open Task Manager and end the process associated with the application.

Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real-time? A. Performance Monitor B. Data Sources C. System Configuration D. Event Viewer

A. Performance Monitor

In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes? A. Processes B. Applications C. Performance D. Services

A. Processes

If you need to see information about problems and errors that have happened over time, what utility should you use? A. Reliability Monitor B. Resource Monitor C. Services Console D. Performance Monitor

A. Reliability Monitor

What types of physical drives does Windows disable defragmenting, but provides another method of optimization? A. Solid-state drives B. Virtual drives C. Magnetic hard drives D. Foreign drives

A. Solid-state drives

A technician would like to have the ability to add physical hard drives to a Storage Spaces storage pool at future times on an as-needed basis. Which of the following Storage Spaces features describes this functionality without the need to also reconfigure the available space to users? A. Thin provisioning B. Three-way mirror C. Two-waymirror D. Resiliency E. Parity

A. Thin provisioning

A user contacted you to report that an unwanted Windows application is launched each time her computer is booted? How can you permanently resolve this issue? A. Uninstall the application B. Disable the application in System Configuration C. Stop the application process using taskkill D. Stop the application process in Task Manager

A. Uninstall the application

A Windows 10 user wants to display all the files in all the subdirectories on the E: drive with the file extension of doc. What command would perform this function? A. dir e:\*doc /s B. dir e:\*doc /p C. cd.. D. dir*.doc

A. dir e:\*doc /s

What command can you run to view DirectX information? A. dxdiag.exe B. msinfo32.exe C. gpudiag.exe D. dxtshoot.exe

A. dxdiag.exe

Which of the following Windows commands will delete the files and directories at the destination location that no longer exist at the source location? A. robocopy /purge B. xcopy /y C. copy /v D. format /q

A. robocopy /purge

In Windows, what two terms describe the active partition on an MBR drive, and the location where the Windows operating system is stored, respectively? A. Primary partition B. Boot partition C. System partition D. Logical partition

B. Boot partition C. System partition

The Windows kernel includes what two main components? A. Background services B. Executive services C. Shell D. HAL

B. Executive services D. HAL

When a user logs into Windows, what registry key is created? A. HKEY_CURRENT_CONFIG B. HKEY_CURRENT_USER C. HKEY_USERS D. HKEY_LOCAL_MACHINE

B. HKEY_CURRENT_USER

You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying. What is the first step you should take in resolving this issue? A. Call the customer and ask him to describe the error message. B. Research the error message on the web. C. Disable all startup processes and services. D. Boot into Safe Mode with Networking.

B. Research the error message on the web.

What Windows utility can be used to find out what processes are launched at startup? A. Task Manager B. System Configuration C. Computer Management D. Microsoft Management Console

B. System Configuration

A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. Which of the following is the most likely reason for this issue? A. File History is turned off. B. System Restore is turned off. C. Windows 10 does not have System Restore. D. Windows 10 is corrupt.

B. System Restore is turned off.

A technician is troubleshooting a Windows computer experiencing slow startup. Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup? A. The technician should disable all scheduled tasks in Task Scheduler and reboot the system. B. The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot. C. The technician should permanently disable all startup processes in System Configuration. D. The technician should back up user data an reinstall Windows and all applications.

B. The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.

A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next? A. Use the taskkill utility to locate the PID for the explorer.exe process. B. Use the tasklist utility to locate the PID for the explorer.exe process. C. Use the tasklist utility to end the explorer.exe process. D. Use the taskkill utility to end the explorer.exe process.

B. Use the tasklist utility to locate the PID for the explorer.exe process.

Which of the following stepps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO) A. Use System Restore to create a system restore point. B. Verify the SOHO router is powered on and the port LEDs indicate connectivity. C. Run msconfig and configure startup for Safe Mode. D. Run the DirectX Diagnostic tool to verify DirectX is functioning properly. E. Verify the network cable between the computer and router is connected and not damaged.

B. Verify the SOHO router is powered on and the port LEDs indicate connectivity. E. Verify the network cable between the computer and router is connected and not damaged.

If you need to find the model and speed of the installed processor and hard drive and the amount of memory installed, what utility should you open? A. Task Manager B. msinfo32.exe C. msconfig.exe D. Event Viewer

B. msinfo32.exe

What term is used to describe the unused space at the end of the last cluster? A. null B. slack C. void D. zero

B. slack

What is Pagefile.sys used for in Windows? A. system file storage B. virtual memory C. video RAM D. to store E-books

B. virtual memory

What Performance counter tracks the percentage of time the hard drive is in use? A. Disk Buffer Length B. Max Disk Queue Length C. % Disk Time D. Avg. Disk Queue Length

C. % Disk Time

What option, when passed to the shutdown command, will restart the local computer? A. /h B. /i C. /r D. /s

C. /r

How much storage does a dynamic disk require for the disk management database? A. 50 MB B. 10 GB C. 1 MB D. 5 MB

C. 1 MB

Which of the following must be performed prior to creating a spanned, striped, or mirrored volume on unallocated space in Windows? A. Assign drive letters to each of the separate disks B. Shrink each disk volume to an equal size C. Convert basic disks to dynamic disks D. Format the separate disks using the NTFS file system

C. Convert basic disks to dynamic disks

What types of events are logged by Windows and can be viewed using the Event Viewer? (Choose all that apply). A. Illegal B. Audit (or Audit Success) C. Critical D. Warning E. Scheduled F. Error G. Information

C. Critical D. Warning F. Error

On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service? A. Performance B. Startup C. Details D. Processes

C. Details

__________________________ is a Windows utility to build customized console windows. A. Windows System Assessment Tools (WinSAT) B. Redundant Array of Independent Disks (RAID) C. Microsoft Management Console (MMC) D. Globally Unique Identifier (GUID) E. Active Directory (AD) F. Group Policy Management Console (GPMC)

C. Microsoft Management Console (MMC)

A technician requires a file system on an internal 1.5 TB Windows 10 boot drive that supports file encryption, disk quotas, and security features such as file and folder permissions. Which of the following will support these requirements? A. FAT32 B. NFS C. NTFS D. CDFS E. exFAT

C. NTFS

A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust? A. Color depth B. Multiple displays C. Resolution D. Refresh rate

C. Resolution

What is a snapshot of the system settings and configuration called? A. Rollback unit B. Rollback point C. Restore point D. Restore unit

C. Restore point

A technician mistakenly uninstalled an application that is crucial for the productivity of the user. Which of the following utilities will allow the technician to correct the issue? A. System Configuration B. Computer Management C. System Restore D. Component Services

C. System Restore

A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error? A. The DLL file for the .doc file type was erased during the malware removal process. B. The application used to open .doc files was corrupted during the malware removal process. C. The malware removal process changed the file association for the .doc file type. D. The malware removal process deleted the file the user was attempting to open.

C. The malware removal process changed the file association for the .doc file type.

A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility. Which of the following best explains the reason the user is receiving the message? A. The user is signed in to Windows as a standard user. B. The utility needs to be launched from the GUI. C. The user must run the command using an elevated command prompt. D. The user is running a Windows Home edition and not a professional edition.

C. The user must run the command using an elevated command prompt.

A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. What step should be considered next to resolve this problem? A. Disable application startup B. Restart services C. Update network settings D. Kill tasks

C. Update network settings

A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which of the following tools is used to launch the Windows Memory Diagnostic tool? A. dxdiag.exe B. taskschd.msc C. mdsched.exe D. compmgmt.msc

C. mdsched.exe

When you run Command Prompt, and click Run as administrator, what is the default directory you are placed within (for a standard windows installation)? Note: Be specific on the fully qualified path; spelling counts

C:\Windows\System32

You can format a hard drive or other storage devices using the Disk _________ utility.

Cleanup

A window that consolidates several Windows administrative tools that you can use to manage the local PC or other computers on the network.

Computer Management

HKEY_USERS (HKU)

Contains data about all users

HKEY_CURRENT_USER (HKCU)

Contains data about the current user

HKEY_LOCAL_MACHINE (HKLM)

Contains hardware, software, and security data

What type of storage drive contains spinning platters? A. Floppy disk drives B. Optical hard drives C. Solid-state drives D. Magnetic hard disk drives

D. Magnetic hard disk drives

What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time? A. Event Viewer B. Reliability Monitor C. Resource Monitor D. Performance Monitor

D. Performance Monitor

A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use? A. Resource Monitor B. Print Management C. Task Manager D. Services Console

D. Services Console

What Windows Utility is used to control third-party services installed on a system? A. Resource Monitor B. Task Manager C. Print Management D. Services Console

D. Services Console

A user wants to make sure he can quickly restore his computer after a drive failure to the state it was in when Windows and all its apps were initially installed. Which backup type will be most useful in this scenario? A. File history backup B. System Restore C. Restore points D. System image backup

D. System image backup

A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally. Which of the following is the most likely reason for this issue? A. The pagefile.sys file is missing or corrupt. B. The application is corrupt or missing. C. Windows does not have a file association for the application. D. The operating system or driver is causing the issue.

D. The operating system or driver is causing the issue.

A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following best describes the reason for this issue? A. The computer has a failing hard disk drive. B. The user needs to sign out and sign back in as an administrator. C. The user is mistyping the command at the command line. D. The user must open the command-line interfacing using Run as administrator.

D. The user must open the command-line interface using Run as administrator.

A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. Which of the following steps can the technician take to verify her suspicion? A. Use File Explorer to erase all print jobs in the print queue. B. Use Device Manager to verify the printer is properly recognized. C. Use services.msc to disable the Spooler service. D. Use the Services Console to stop and start the Spooler service.

D. Use the Services Console to stop and start the Spooler service.

Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user? A. App history B. Processes C. Startup D. Users

D. Users

What command should you use to rearrange parts of files on the drive so they are contiguous? A. format B. chkdsk C. shutdown D. defrag

D. defrag

What command creates a subdirectory under a directory? A. cd B. makedir C. rd D. md

D. md

A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer. Which of the following Windows tools will allow the technician to configure a custom console? A. eventvwr.msc B. mdsched.exe C. perfmon.msc D. mmc.exe

D. mmc.exe

What is the term given to the individual tools in a console? A. views B. add-ins C. consoles D. snap-ins

D. snap-ins

Windows Service console startup types include Automatic (Delayed Start), Automatic, Manual, and ___________.

Disabled

A Windows tool useful for troubleshooting hardware or network failures, OS error messages, failed services and more.

Event Viewer

Changes made to the registry are implemented after rebooting. True or False

False

Microsoft warns that when Windows is used for hardware RAID, the risk of catastrophic failure increases and can lead to data loss. True or False

False

The chkdsk command will not fix anything on the drive unless the drive is unlocked. True or False

False

Windows Disk Cleanup is the utility to use whenever you want to defragment your hard drive. True or False

False

You do not have to be logged on as an administrator in order to use most tools found in Computer Management. True or False

False

A component of the kernel which makes up the layer closest to the hardware.

HAL

HAL stands for: ______ ______ ______. Note: Spelling counts; No partial credit

Hardware Abstraction Layer

The core of the OS that is responsible for interacting with hardware.

Kernel

The NTFS file system uses a database called the _______ _________ __________ to track the contents of a volume or logical drive. (three word answer, do not use acronym)

Master File Table

A database designed with a treelike structure that contains configuration information for Windows, users, software applications, and installed hardware devices.

Registry

A program that runs in the background and is called on by other programs to perform a background task.

Service

The portion of an OS that relates to the user and to applications.

Shell

Utility that verifies and, if necessary, refreshes a Windows system file, replacing it with one kept in a cache.

System File Checker

Lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity.

Task Manager

Can be set to launch a task or program at a future time, including at startup.

Task Scheduler

When a process requests resources, this request is made to the Win32 subsystem and is called a ________. (one-word answer)

Thread

If you want to end a process and all related processes, click the Details tab, right-click the process, and select End Process _______.

Tree

Giving an application higher priority than a certain background system processes can sometimes interfere with the operating system. True or False

True

The Home editions of Windows 7/8.x/10 do not include Local Group Policy or Print Management. True or False

True

The way data is organized in the hive is different from the way it is organized in registry keys. True or False

True

There is no undo feature in the Registry Editor. True or False

True

You can restore the system to a restore point to undo registry changes, as long as the registry is basically intact and not too corrupted. True or False

True

HKEY_CLASSES_ROOT (HKCR)

Used to determine which application opens.

HKEY_CURRENT_CONFIG (HKCC)

Used to identify each hardware device.

Windows PowerShell processes objects called __________ that essentially run prebuilt programs, similar to batch files.

cmdlets

Five files are stored in the C:\Windows\System32\ ______ folder to build the registry. These five files are called ______.

config hives

To run WSL you must turn on ________ Mode and then enable the Windows Subsystem for Linux feature.

developer

System log

events triggered by Windows components

Setup log

events when applications are installed

Security log

includes successful and unsuccessful logins to a user account

A process is sometimes called an _________. (one word answer)

instance

Executive services contained in the ______ program file manage memory, I/O devices, file systems, some security, and other key components directly or by way of device drivers. Note: type the executable file name (with extension)

ntoskrnl.exe

The C:\Users\username\______ file holds the preferences and settings of the currently signed-in user. Note: enter a filename with extension - spelling counts

ntuser.dat

Administrator Events log

shows only Critical, Error, and warning events intended for the administrator

The Win32 security ________ provides logon to the system and other security functions, including privileges for file access. (proper spelling - one-word answer)

subsystem

When making up the full registry, use _______ _______ to create a restore point. (2-word answer)

system protection

Shell subsystems operate in ______ mode.

user