MIE 201 Exam 3
According to the U.S. Census Bureau, minorities will be the majority in the United States by: Multiple choice question. 2080. 2022. 2044. 2065.
2044
What are three benefits of fostering and valuing workforce diversity? Multiple select question. Ability to better serve a diverse customer base Elimination of discrimination in the workplace Less productive use of the company's human resource department Increased innovation and creativity Reduced conflict among employees from different backgrounds
Ability to better serve a diverse customer base Increased innovation and creativity Reduced conflict among employees from different backgrounds
What is NOT a reason for the decline in union growth? Multiple choice question. The need for union protection is decreasing. There are fewer manufacturing jobs. Blue-collar workers are no longer interested in unions. There has been a shift to a service economy. Most blue-collar workers are already union members.
Blue-collar workers are no longer interested in unions.
What are three benefits that teams can provide to a company? Multiple select question. Boost productivity Reduce employee motivation Foster innovation Help cut costs Hinder organizational commitment
Boost productivity Foster innovation Help cut costs
What are the four ways in which departments are commonly organized? Multiple select question. By skill level By product By geographic region By customer By function By gender
By product By geographic region By customer By function
What are three tasks associated with human resources? Multiple select question. Assigning tasks to workers Compensating workers Determining level changes between departments Training workers Hiring workers to fulfill company needs
Compensating workers Training workers Hiring workers to fulfill company needs
Which are considered the four primary functions of management? Multiple select question. Outsourcing Controlling Directing Planning Financing Organizing Marketing
Controlling Directing Planning Organizing
What is a characteristic of the gig economy? Multiple choice question. Employees report to an office building each day Employees receive a salary rather than a commission Employees have more face-to-face interaction Employees move from one project to another
Employees move from one project to another
What federal agency was created as part of Title VII of the Civil Rights Act of 1964? Multiple choice question. Occupational Safety and Health Administration Equal Employment Opportunity Commission National Labor Relations Board Bureau of Labor Statistics National Job Bank
Equal Employment Opportunity Commission
What are three secondary characteristics of diversity? Multiple select question. Gender Ethnicity Geographic location Religion Sexual orientation Education
Geographic location Religion Education
Which four activities are most often part of an orientation to a company? Multiple select question. Introduction to fellow workers Tour of the building Distribution of manuals Job analysis Reference check Socializing Training and development
Introduction to fellow workers Tour of the building Distribution of manuals Socializing
What is an accurate depiction of departmentalization by product? Multiple choice question. It complicates decision making. It duplicates functions and resources. It emphasizes the organization's overall objectives. It makes coordination of activities more difficult.
It duplicates functions and resources.
Refer to Table 6.4 The interpersonal type of managerial role includes which three specific roles? Multiple select question. Leader Spokesperson Figure Negotiator Liaison
Leader Figure Liaison
What are two characteristics of centralized organizations? Multiple select question. Authority is concentrated at the top levels of the organization while decisions are made at the lower levels. Most daily and routine procedures is delegated to the lowest levels. Authority is mostly given to mid-level managers. Very little decision-making authority is delegated to top levels. Authority is concentrated at the top levels of the organization.
Most daily and routine procedures is delegated to the lowest levels. Authority is concentrated at the top levels of the organization.
Title VII of the Civil Rights Act prohibits job discrimination based on what four conditions? Multiple select question. Marital status Age National origin Race or color Sex Religion
National origin Race or color Sex Religion
What is a potential benefit to a company that fosters and values workforce diversity? Multiple choice question. Greater ability to maintain equal pay rates Enhanced division of responsibilities Reduced conflict among employees of different ethnicities Lowered ability to achieve productive working relationships
Reduced conflict among employees of different ethnicities
Performance appraisals are used for which three purposes? Multiple select question. Recruitment Rewards Compensation Provide employee feedback Selection of new employees
Rewards Compensation Provide employee feedback
What are three examples of benefits that provide additional compensation to employees beyond wages? Multiple select question. Sick days Life insurance Commission Paid vacation Bonuses
Sick days Life insurance Paid vacation
What are four components of the selection process of HRM? Multiple select question. The application Reference checking Testing Recruiting Training Interviewing
The application Reference checking Testing Interviewing
As a result of _____, employers cannot impose sex distinctions in job specifications, job descriptions, or newspaper advertisements. Multiple choice question. ADA Age Discrimination in Employment Act Equal Pay Act Title VII of the Civil Rights Act
Title VII of the Civil Rights Act
As a result of _____, employers cannot impose sex distinctions in job specifications, job descriptions, or newspaper advertisements. Multiple choice question. Title VII of the Civil Rights Act ADA Age Discrimination in Employment Act Equal Pay Act
Title VII of the Civil Rights Act
Why are many companies hiring employees representing a diverse background? Multiple choice question. To promote an image of sustainability Labor unions require it To better serve their diverse customers Diverse employees can be paid less
To better serve their diverse customers
What is an example of a primary characteristic of diversity? Multiple choice question. Age Religion Income Marital status
age
Knowing how to sort large amounts of information in order to find relevant facts to resolve a problem or issue is an example of the use of ______. Multiple choice question. leadership analytical skills conceptual skills human relations skills
analytical skills
Delegation of ______means not only giving tasks to employees but also empowering them to make commitments, use resources, and take whatever actions are necessary to carry out those tasks.
authority
Labor unions and management reach agreements through the process of ______. Multiple choice question. collective bargaining COLA corporate benchmarking EOM
collective bargaining
The negotiation process of management meeting with unions representing workers to discuss changes in working conditions, wages, and terms of employment is known as _______. Multiple choice question. the certification process lobbying arbitration collective bargaining
collective bargaining
During his interview with the human resource manager, Kent asked about the benefits the company provided. What would be one thing the HR manager might tell Kent about with regard to benefits? Multiple choice question. salary and commission rates opportunities for advancement company health insurance plan standard workweek hours
company health insurance plan
Pay and benefits make up a worker's _______ plan. Multiple choice question. commission compensation salary stock ownership
compensation
Pay and benefits make up a worker's _______ plan. Multiple choice question. compensation stock ownership salary commission
compensation
A person using ______ skills has the ability to think in abstract terms and see how parts fit together to form the whole. Multiple choice question. technical conceptual human relations operational
conceptual
Skills that involve the ability to picture the organization as a whole and the relationship among its various parts are called _____ skills. Multiple choice question. operational strategic conceptual human relations
conceptual
A(n) _____ goal is to get a union and the business to focus on the issues of a dispute and to prevent negotiations from breaking down, thus continuing discussion. Multiple choice question. conciliator's union boss' manager's arbitrator's mediator's
conciliators
_____ brings in a neutral third party for no other reason than to keep labor and management talking. Multiple choice question. Conciliation Mediation Arbitration Compulsory arbitration
concillation
Jasmine needs to correct a quality control issue with her company's product. Clear standards for quality exist, and she has measured present performance against these standards. Jasmine has discovered a deviation where the company is not meeting the standard and is now investigating the causes of those deviations. What function of management is Jasmine involved in? Multiple choice question. Controlling Planning Directing Organizing
controlling
The process of evaluating and correcting activities to keep the organization on course is known as _____. Multiple choice question. organizing planning directing controlling
controlling
______ is a management function that involves evaluating and correcting activities to keep the organization on course. Multiple choice question. Leading Planning Controlling Analyzing
controlling
An organization's values, beliefs, traditions, rules, and role models for behavior that are shared by all are an organization's_____
culture
What is the first step in the decision-making process? Multiple choice question. Analyze options Define the decision situation Implement the decision Develop options
define the decision situtation
Nadine manages the quality control department for her company. Recently, Nadine became aware of a quality problem with one of the company's products. After studying the issue, Nadine determined the quality of raw materials used in the product was deficient and began looking at changing suppliers. Which step in the decision-making process did Nadine use when she determined the quality of raw materials was substandard? Multiple choice question. Analyze options Develop options Define the situation Implement the decision
define the situation
If Pete was tasked with developing an organizational structure for his company, he would ______. Multiple choice question. define the various positions in the company and their relationship to one another outline the company's shared values, beliefs, traditions, and ways of doing things delineate the steps necessary to manufacture the company's product create a job description for each person in the firm
define the various positions in the company and their relationship to one another
Giving employees not only tasks but also the power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks is the definition of ______. Multiple choice question. responsibility delegation of authority accountability of actions departmentalization
delegation of authority
Kara started working as manager for a high-tech firm. Her team was composed of workers knowledgeable in many areas. She soon realized that she needs all the advice she can get from her team. What style of leadership will be the most effective for Kara to use with her new team? Multiple choice question. Autocratic Democratic Free-rein Conceptual
democratic
A job ______ is the formal, written explanation of a job that includes not only the job title, but also a list of the duties, responsibilities, and working conditions associated with the job. Multiple choice question. listing description specification analysis
description
During which stage of the the decision-making process is brainstorming used? Multiple choice question. Defining the problem Implementing the decision Developing options Monitoring the consequences
developing options
Fatima is manager for a retail organization. Her favorite part of the job is working one-on-one with employees, motivating them to excel, and encouraging them in their work. Fatima enjoys the _____ function of her management job. Multiple choice question. organizing directing staffing controlling
directing
The participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace is referred to as ______. Multiple choice question. diversity affirmative action ethics culture
diversity
_____is the term used for the fact that customers, employees, suppliers come in different ages, genders, races, ethnicities, nationalities, and abilities.
diversity
Companies that assemble people from different backgrounds to solve problems facing the firm are realizing that ______. Multiple choice question. diversity often results in better solutions diversity causes conflict and impedes good decision making diversity neither enhances nor stifles good decision making
diversity often results in better solutions
For a team to maximize its contribution to the firm it must ______. Multiple choice question. be firm in its purpose and not adapt every time the business environment changes figure out how to accomplish its goals without having to motivate team members with internal and external rewards engage in a a harmonious, synchronized work effort that remains flexible to changing conditions
engage in a a harmonious, synchronized work effort that remains flexible to changing conditions
True or false: Although managers engage in four primary activities—planning, organizing, directing, and controlling—the activities are not interrelated; a manager can only perform one activity at a time. True false question.TrueFalse
false
True or false: Based on the information in Figure 6.2, there are typically more top managers than middle managers in a company. True false question.TrueFalse
false
True or false: Monitoring the consequences of a decision should be the first step managers take in the decision-making process. True false question.TrueFalse
false
Refer to Table 6.4 When a manager attends an awards banquet, he or she is acting in which interpersonal role? Multiple choice question. Spokesperson Liaison Leadership Figurehead
figurehead
Refer to Table 6.3 Liberty Engineering Corp. is contemplating opening a new plant in the Southeast United States. The company needs to know if it has the capital to make such an investment and if so, will it affect the organization's overall goals. This type of decision would fall under the responsibility of a ______ manager. Multiple choice question. financial marketing human resource administrative
financial
Refer to Table 6.3 Which type of manager is responsible for obtaining the money needed for the successful operation of the organization? Multiple choice question. Marketing managers Production and operations managers Financial managers Administrative managers
financial managers
Wages are defined as ______. Multiple choice question. a form of compensation whereby a percentage of company profits is distributed to the employees whose work helped to generate them financial rewards based on the number of hours the employee works or the level of output achieved an incentive system that pays a fixed amount or a percentage of the employee's sales monetary rewards offered by companies for exceptional performance as incentives to further increase productivity
financial rewards based on the number of hours the employee works or the level of output achieved
foreman
first-line management
Your text defines a _____ as two or more individuals who communicate with one another, share a common identity, and have a common goal. Multiple choice question. staff group team matrix
group
Brainstorming is a technique in which ______. Multiple choice question. managers notice the signals that a problem exists the selected option or options are put into action managers analyze the appropriateness of each option group members suggest ideas to solve problems
group members suggest ideas to solve problems
Sexual Blank______ is the term used to describe unwanted behavior that involves everything from suggestive remarks to sexual assault. Multiple choice question. harassment context affirmative assimilation
harassment
When it comes to solving problems in the workplace, which of the following leads to better solutions? Multiple choice question. Having a lower-paid workforce Having a mostly young workforce Having a diverse workforce Having a mostly male workforce
having a diverse workforce
A compensation plan refers to Blank______. Multiple choice question. the number of jobs available at a company the transfer of employees within a company how much people are paid for their work how a company reduces environmental waste
how much people are paid for their work
When using a systematic approach to decision making, once a company has selected the best option, it would then Multiple choice question. monitor the consequences. define the decision situation. develop options to resolve the situation. implement the decision.
implement the decision
A formal, written explanation of a job that usually includes the job title, tasks performed, and the responsibilities, working conditions, and relationship to other functions is a(n) ______. Multiple choice question. selection appraisal job description performance appraisal job specification
job description
Managers at ABC company have noticed declining profits for one of its products. This is an example of a warning sign of a potentially Blank______-scale decision. Multiple choice question. small large
large
Managers who have the ability to influence employees to work toward organizational goals have the skill of _____. Multiple choice question. thinking conceptually thinking technically leadership organizing
leadership
A ______ (line or multidivisional?) structure has a clear chain of command, which enables managers to make decisions quickly. A mid-level manager facing a decision must consult only one person, his or her immediate supervisor.
line
Which discipline encompasses the process of planning, organizing, leading, and controlling people and organizational resources in order to accomplish the goals of the organization? Multiple choice question. Marketing Management Economics Finance
management
______ can be defined as a process designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment. Multiple choice question. Direction Staffing Management Financing
management
Over the past few decades, the United States has shifted from a Blank______ economy to a Blank______ economy, reducing the demand for blue-collar workers and thus labor unions. Multiple choice question. service; retail manufacturing; service manufacturing; retail service; manufacturing
manufacturing; service
plant manager
middle management
After managers have implemented a decision, they must determine whether it has accomplished the desired result. This is called ______. Multiple choice question. analyzing implementing monitoring developing options
monitoring
A _____ structure organizes departments into larger groups called divisions. Multiple choice question. multidivisional line line-and-staff matrix
multidivisional
Joseph makes a point of spending time each week building relationships and sharing information with his colleagues. Joseph practices ____. Multiple choice question. agenda-building networking directing scheduling
networking
To find out the chain of command in a company, one should consult the company's: Multiple choice question. organizational chart. roster. ethics code. organizational culture.
organizational chart
The levels of management in an organization are collectively referred to as ______. Multiple choice question. project teams organizational layers span of management organizational cultures
organizational layers
Managers are engaged in the ______ function of management when they review plans and determine what activities are necessary to implement them; then, divide the work into small units and assign it to specific individuals, groups, or departments. Multiple choice question. organizing directing planning controlling
organizing
The structuring of resources and activities to accomplish objectives in an efficient and effective manner describes the management function of ______. Multiple choice question. directing planning organizing controlling
organizing
A(n) _____ introduces and familiarizes a new employee with fellow workers, company procedures, and the physical property of a company. Multiple choice question. benchmark reference check orientation appraisal
orientation
What type of decision making, involves both manager and employee, supports employee empowerment within an organization? Multiple choice question. Autocratic Participative Laissez-faire Directive
participative
In some companies, human resources management is referred to as _______. Multiple choice question. personnel management employee regulation human capital allocation affirmative action
personnel management
Last week, all of the employees at the Nice Night Hotel Group marched in front of their respective places of employment. They carried signs that said they wanted better wages and better working conditions. Which type of labor dispute does this represent? Multiple choice question. benchmarking arbitrage arbitration picketing
picketing
______ is a public protest against management practices and involves union members marching at the employer's site. Multiple choice question. Picketing Negotiating Boycotting Strikebreaking
picketing
Considered the first function of management, _____ is the process of determining the organization's objectives and deciding how to accomplish them.
planning
A matrix structure is also referred to as a(n) ______ structure. Multiple choice question. project management divisional intersecting labor intensive
project management
The best way a company can encourage participative decision making is by ______. Multiple choice question. providing employee and managerial training not having managers guide their employees reducing positive feedback eliminating employee empowerment
providing employee and managerial training
Developing a pool of qualified applicants from which management can select employees is the task known as _____. Multiple choice question. selection formation assessment recruitment
recruitment
A company that needs to fill several positions is in the process of collecting information about applicants and using that information to make hiring decisions. What process is the company in? Multiple choice question. Assessment Recruiting Development Selection
selection
Dividing specific tasks into smaller jobs based on employee skill is called ______. Multiple choice question. layering centralization accountability specialization
specialization
Selection of the best option in decision making is often a _____ procedure because many situations do not lend themselves to quantitative analysis. Multiple choice question. subjective straight-forward objective simple
subjective
A ______ is a group of employees, selected for their expertise, who come together on a temporary basis to bring about a particular change in an organization. Multiple choice question. group project team task force committee
task force
president or ceo
top management
Even though Joe's Vegetarian Cuisine hired qualified, educated chefs, the restaurant chain still must make sure they know how to do the specific job tasks required at Joe's. This takes place during _______. Multiple choice question. selection training orientation recruitment
training
Jared was hired by Creative Auto Works because he has the knowledge and skill set desired by the company. However, Jared still needs to know the precise way the company handles all of its auto repairs and paperwork. This is accomplished through ______. Multiple choice question. training testing selection orientation
training
True or false: Assessing an employee's performance is one of the most difficult tasks for managers. True false question.TrueFalse
true
When employees quit or are fired from an organization and must be replaced by new employees it is referred to as ______. Multiple choice question. turnover a transfer benchmarking separation
turnover
_____ are the financial rewards based on the number of hours an employee works. Multiple choice question. Commission Salaries Wages Benefits
wages
A _____ span of management exists when a manager directly supervises a very large number of employees. Multiple choice question. wide thin narrow tall
wide
Some companies are responding to changes in the workforce with a new trend called coworking in which Multiple choice question. workspaces are shared by employees. an employee works for more than one company. two or more employees share one job. a manager trades roles with an employee.
workspaces are shared by employees.
