Mind Tap Management Test 2

Managers at Google tell employees to spend 20% of their time working on creative projects that will benefit the company. Google's 20% time has resulted in the development of Gmail and Google News.

organizational

You are a manager at Lulloz, a production company for children's music. Recently, your boss asked you to hire a new music production director. You are now ready to begin recruiting. You know that if you use _________________ recruiting, you will be likely to improve employee morale, so you decide to use that approach.

internal

Education Requirements This job requires a four-year college or university degree with major course work in human resources management, business administration, or industrial psychology. Must have at least one course in statistics and one in research methods.

job specification

Did you graduate from High School?

legal

Did you graduate from college?

legal

Have you ever been convicted of a crime?

legal

Have you ever held a job under a different name? If so, please provide the name under which you worked.

legal

Tell me about a time when you had to prepare a report under a deadline that didn't give you enough time to do your best work. What did you do?

legal

This job requires that you be able to lift 50-pound boxes of books on a regular basis throughout the day. Would you be able to do that?

legal

Suzy is known for her highly rated employees. Everyone gets a performance rating of "outstanding," regardless of the work they have actually done. This is an example of a _________ error. ___________ training will help the manager to evaluate performance more accurately.

leniency frame-of-reference

When determining whether or not two firms are direct competitors, one can consider the level of ____ and ______.

market commonality resource similarity

Project progress needs to be reviewed at preestablished times during development called

milestones

A _______ statement defines the reason the company exists: in this case, to operate with maximum efficiency. Note that this statement gives you an overarching purpose for the company—it does not tell you how the company will achieve this purpose. (That is the role of plans.)

mission

We are known for our operating efficiency and for reducing insurance costs for our customers.

mission statement

We provide low-cost, high-quality insurance to underserved populations.

mission statement

We protect our clients' homes and health with innovative insurance products.

mission statment

an advantage of ______________ is the different experience and expertise of the members

multifunctional teams

You convene a group of employees to decide how to best restructure the company's customer service process. Each person is asked to first make a list of ideas for five minutes with no discussion. Members then take turns explaining their ideas to the group, and as they are recorded on a flip chart other members are encouraged to build on the previous ideas. Independent ranking occurs to determine which idea to use.

nominal group technique

Each human resource employee will use advertisements and personal networking to attract at least 10 qualified applicants per open position.

operation

An ________ plan identifies the steps individuals and front-line managers will take in support of tactical or higher-level organizational plans. In this case, each human resource employee will be personally responsible for attracting qualified applicants to help eliminate the use of outside recruiting agencies. Operational plans are very specific. In part because of this specificity, someone with direct job experience—either the employee or an immediate supervisor—needs to set this plan.

operational

Each sales agent will personally contact three potential clients in an underserved community every day.

operational

At 3M, employees can spend 15% of their time working on creative projects of their choice. Post-It notes and Scotch tape were developed during employees' 15% time.

organizational

An action plan contains which of the following elements needed to meet a goal? Check all that apply.

people (who) time (when) steps (how)

Occasionally, planning can lead to several drawbacks. Which of the following are pitfalls to planning? Check all that apply.

planning can hinder change and prevent adaptation top-level managers can become detached, planning for things they don't understand planning can create a false sense of certainty

According to Michael Porter, the fact that it is relatively easy to become a YouTube partner is an example of In this case, barriers are

potential new entrants low

"Step 1. Assemble at the emergency coordinator's office" is a statement you might expect to see in a ______________, but you will not see the statement, "Employees may not accept gifts costing more than $25 from any vendor."

procedures

You are the CEO of a 500- person plating company. Today, Matt one of your employees, came into your office with a sober look on his face. He said, "Boss, you've got to do something about my supervisor, Sally. I've told her a dozen times to leave me alone, and now look what was on my desk this morning!" Be my Valentine, Or spend some time In the unemployment line. Love, Sally Based solely on the words on the valentine, this could be a case of ______ sexual harassment This ______ as a case of sexual harassment because ____________

quid pro quo is Sally is Matt's boss, and she is making a sexual relationship a condition of employement

You are the CEO of a 500-person plating company. Today, Lisa, one of your employees, came into your office with a concerned look on her face. She said, "I just don't know what to do about this. My boss left this on my desk this morning." Sweet lips, honey buns: Give me Valentine fun and One word: promotion. Love, Fiona Based solely on the words on the valentine, this could be a case of ________ sexual harassment. This __ a case of sexual harassment because: _____

quid pro quo is Fiona is Lisa's boss, and she is making an employment benefit contingent on a sexual relationship

Advantages of e-learning

reduces travel costs, decreases employee stress, increases workplace productivity

According to Lewin, the third step in behavioral change is .

refreezing

Pretend that you own a small coffee shop. You have decided that this year is a good time to grow your business, and you have chosen to do so by acquiring another coffee shop one town over. This is an example of

related diversification

When a company purchases another business that does something similar to what the purchasing company does, the purchasing company is using a strategy of .

related diversification

The marketing and sales departments at a local newspaper had conflicting goals, which prevented both teams from being successful. Management decided to set complementary goals for both teams. This is an example of:

removal of impediments

The ____________ is influenced by all of the other competitive forces.

rivalry among competitors

Order of planning steps

set goals develop commitment to goals develop an effective action plan track progress toward goal achievement maintain felxibility

We will reward innovation wherever it occurs throughout Allworld.

stategic

A _______ plan tells you how the overall organization will achieve its mission. In this case, Allworld will attempt to operate with maximum efficiency by eliminating redundancies to reduce overall expenses. One of the ways you can identify a strategic plan is by its breadth. A strategic plan differs from a mission statement because it is an activity that is specifically tied to an accomplishment rather than an overarching philosophy. Typically, very senior executives (CEO/CFO/COO or president) set strategic plans.

strategic

We will actively seek to acquire an East Coast life-insurance company that has a diverse clientele.

strategic

We will eliminate redundancies throughout the corporation to decrease our overall expenses by 20%.

strategic

when referring to a SWOT analysis what do the letters stand for

strengths weaknesses opportunities threats

what letters are external and what letters are internal

strengths and weaknesses internal opportunities and threats external

Developing behavioral questions based on the knowledge, skills, and abilities required on the job is a critical first step in developing _____ interview.

structured

At McDonald's, executives support the chefs that create new menu items in the test kitchen by allowing them to live-test the new items in a few locations.

supervisory

Managers at Hill & Associates Consulting provide clear goals to their employees and have open-door policies to ensure that employees feel comfortable communicating with management.

supervisory

When a company's resources are valuable, rare, imperfectly imitable, and nonsubstitutable, it has a .

sustainable competitive advantage

A _________ plan tells you what a large segment (a unit or division) of the organization expects to do in order to help accomplish strategic plans. In this case, the Human Resource Division will eliminate the use of outside recruiting agencies in order to reduce overall expenses. A tactical plan covers only a part of the organization, not the entire organization, and a vice president or director typically sets this plan. As you can see, tactical plans are also a bit more specific than strategic plans.

tactical

Allworld's Property and Health Insurance Divisions will work together to create and offer a new form of combined home/health insurance product that dramatically reduces the cost of health insurance.

tactical

The Human Resource Division will reduce the overall cost of fulfilling employment requisitions by eliminating the use of outside recruiting agencies.

tactical

The Sales Division will routinely monitor the percentage of new clients in underserved populations.

tactical

In the experiential approach to innovation, ______ occurs when a new product is compared to an existing product.

testing

Organizations often use surveys to determine how their employees feel about proposed changes before they happen. These surveys are distributed in the _________ part of the change process.

unfreezing

a customer interaction simulation is an example of this type of test, which directly measures an applicant's ability to do a job

work sample test

Companies use technology cycles and innovation streams for which of the following purposes? Check all that apply.

Respond to environmental change To protect themselves from strategic threats competitive advantage

The SAT and Minnesota Clerical Test are examples of these tests, which show whether a person has the specific abilities needed to do a particular job.

Specific Ability Test or Aptitude Test

Disadvantages of Group Decision Making

The process takes longer than individual decision making, so it is costlier. Equality bias, which causes individuals to treat all group members as equally competent. One person may dominate the group. Groupthink may occur.

Next, you and Jim discuss some of the problems that can occur in the various phases in the decision-making process. For example, when defining the problem, Jim should be careful:

To fully understand the gap between current and ideal states

Next, you and Liz discuss some of the problems that can occur in the various phases in the decision-making process. For example, when generating alternative courses of action, Liz should be careful:

To generate new ideas, instead of considering only tried and true solutions

The _____ to innovation reduces the amount of time between developmental stages and is particularly useful for incremental innovation.

compression approach

Almost all businesses operate in ____changing enviornments

constantly

Which of the following actions could you take to implement your decision?

create a job posting

A multinational conglomerate facing a turbulent environment embarks on a cost-cutting campaign instead of spinning off companies and divisions that are no longer in line with the company's core competencies.

crisis

a weakened company is in a desperate situation. All of the cost reduction measures have not been enough, and now the company's key assets are dwindling. Dramatic change is needed, or the company will have to declare bankruptcy

crisis

Last month, Denise lost two of her best employees. This ______ turnover is ___ for the gym. Denise should consider implementing a __________ plan, which is good for dealing with all types of turnover.

dysfunctional bad a pay-for-performance

If you are trying to create a new type of eye shadow, and you test and modify your creation until you have the best product you can make, you are using the ___________ to innovation.

experiential approach

Technology reaches its limits at the bottom of the S-curve

false

When using a focus strategy, a company tries to create a product that will appeal to the broadest possible customer base

false

A financial services firm decides to downsize in order to save money rather than understanding the need to create new products for a changing demographic.

faulty action

company managers finally take action, but the actions they take are the wrong ones. OFten this stage includes downsizing and layoffs to reduce costs rather than making the fundamental changes the company needs to respond to the changing environment

faulty action

Online shoe retailer, Zappos, uses a system of self-management called Holacracy. Employees have autonomy over their work and are able to use their own creativity to accomplish tasks. This ______ allows for a creative work environment.

freedom

New versions of Microsoft's Office products, such as Word and PowerPoint, allow users to read documents produced in older versions of the products. This is an example of:

generational change occurs when incremental improvements are made to a dominant technological design such as that the improved version of the technology is fully backward compatible with the older version

Diversification is most frequently associated with a strategy of .

growth

Adriaan and Arie got off on the wrong foot. Arie messed up his first project for Adriaan, and now Adriaan gives him low performance ratings in every category of performance. This is an example of a _____ error. ____________ training will help the manager to evaluate performance more accurately.

halo frame-of-reference

When comparing two companies like Ultra and Walgreens we would expect that they have ___ market commonality and ____ resource similarity

high low

Verizon and T-mobile have ____market commonality and ____ resource similarity

high high

You are the CEO of a 500-person plating company. Today, George, one of your employees, came into your office with an excited look on his face. He said, "You'll never believe what happened today! My coworker left this on my desk this morning. I've been waiting months for him to make a move, but I didn't say anything. Now I'm wondering if the company has a policy about dating coworkers." Be mine, Valentine, I worship you from afar, Let our hearts find love. Love, Frank Based solely on the words on the valentine, this could be a case of _____ sexual harassment. This a case of sexual harassment because:

hostile work environment is not George is excited that he received the valentine from Frank

Do you smoke?

illegal

Have you ever been arrested?

illegal

How will you care for your children while you are working

illegal

are you a citizen of a country outside of the United States? If so, which one?

illegal

What religion, if any, do you practice?

illlegal

One of the four components of a sustainable competitive advantage, _____ resource is impossible or extremely costly or difficult for other firms to duplicate.

imperfectly imitable resources

A newspaper manager doesn't recognize that online classified advertising is going to dramatically decrease the amount of revenue the newspaper gets from classified ads.

inaction

An automobile dealership that has always had success with homemade advertisements finds it difficult to switch to a professional advertising agency, despite the fact that consumers are becoming more sophisticated.

inaction

company managers are aware of their changing environment, but they take no action, perhaps hoping that things will go back to normal soon

inaction

A manufacturing company knows that it has a problem because of changing environmental emissions laws, but it takes a "wait and see" approach to addressing the problem because other companies don't seem to be doing anything about it.

inaction stage

Are you married?

illegal

Before using any selection instrument, a manager must determine if it is _______ or related to the job.

valid

An effective policy specifies:

why it exists

Although the designers at 2K Sports all have different backgrounds and education, they are committed to producing the best possible video games.

work group

The consultants at TiER1 Performance Solutions have backgrounds in graphic design, learning and development, strategy, and statistics, just to name a few.

work group

The marketing team at Quaker encourages brainstorming to think of new ways to market their products. The team's diversity aids in generating a lot of great ideas.

work group

If your coworker puts up pictures of nude men at her desk and refuses to take them down even when her manager asks her to, she could be charged in a _____ case

hostile work environment

Lila is demoted after receiving a poor performance appraisal.

Administrative

an employer requires a high IQ for shoveling coal, not realizing members of a protected class are being turned away

Adverse Impact

PERFORMANCE REPORT: This report summarizes the ratings* given to you by your manager (MGR), peers (PEER), and direct reports (DR). 1.Employee completes work before deadlines. MGR = 4.5, PEER = 4.0, DR = 3.0 2.Employee offers to help team with work. MGR = 4.0, PEER = 4.0, DR = 4.0 3.Employee annoys and irritates coworkers. MGR = 2.5, PEER = 2.0, DR = 3.5 * Ratings based on a scale where 1 = Almost never, and 5 = Almost always. This form tells you that the waste management company uses a: This form is likely to be:

Behavioral Observation Scale Effective

In order to win a _________ case, the victim must prove that management knew, or should have known, about the problem and did nothing about it.

hostile work environment

Rate this employee using the following scale, where 1 = Almost never, and 5 = Almost always. Completes work before deadlines Offers to help team with work Monitors own progress on work Almost never Almost always 1 2 3 4 5 This form tells you that the waste management company uses a: this form is likely to be:

Behavioral observation scale effective

this type of test uses questions about life events to predict whether a person will be successful on the job

Biodata

A manager who allocates $1 million to one product while reserving $250,000 for another project is using a _____ to prioritize the projects.

Budget

While reviewing performance evaluation reports, you notice that all of the employees have been rated "average." There are no outstanding performers and no poor performers. This is an example of a ______ error. __________ training will help the manager to evaluate performance more accurately.

Central Tendency Frame-of-reference

The General Aptitude Test Battery (GATB) is an example of this type of test, which measures a person's thinking and reasoning abilities, including verbal and numerical aptitudes.

Cognitive ability test

Mistakes in refreezing

Declaring victory too soon Not anchoring changes in the corporation's culture

Decision-Making Steps

Define the problem Identify Decision criteria Weight the criteria Generate alternative courses of action Evaluate Each Alternative Compute the Optimal decision

an employer purposefully hires attractive females rather than males

Disparate Treatment

Work Quality Work Quantity Teamwork Poor Excellent 1 2 3 4 This form tells you that the waste management company uses a: This form is likely to be:

Graphic Rating Scale ineffective

Students read The Encyclopedia of Flower Arranging by Rona Coleman and Sylvia Pepper.

Impart information and knowledge

Duties Duties: Prepares recruitment literature and job advertisements for applicant placement Reviews résumés to identify qualified applicants Conducts interviews to determine applicant's suitability for employment

Job description

If Denise wants to know how much the jobs in her gym are worth in comparison to each other, she should do:

Job evaluations

Identify the mistakes managers typically make in the change part of the change management process.

Lacking a vision Under Communicating the vision by a factor of 10 Not removing obstacles to the new vision Not systematically planning for and creating short-term wins

Businesses commonly rely upon groups to make decisions because of the many advantages to group decision making. Which of the following are advantages of group decision making? Check all that apply.

More information and knowledge are available. More alternatives are likely to be generated. More acceptance of the final decision is likely. Enhanced communication of the decision may result. Better decisions generally emerge.

mistakes in unfreezing

Not establishing a great enough sense of urgency Not creating a powerful enough guiding coalition

Students learn on the job. They are given simple arrangements to complete at first and get more difficult assignments as they master the earlier ones.

Practice, Learn, or change job behaviors

Which of the following would be considered direct competitors? - Applebee's and Chipotle - Walgreens and CVS - American Eagle Outfitters and The Children's Place

Walgreens and CVS

Sales agents will survey current property policyholders to determine what kind of health insurance they have.

operational

Jasmine receives a promotion based on her performance appraisal rating.

administrative

Kaylee received a 20% bonus this year because she was the highest-performing employee in her department.

administrative

A company hires only from the predominantly black neighborhood where it is located, not realizing that it is eliminating white employees.

adverse impact

A program accepting only students who obtain a 35 on the ACT reveals that substantially fewer Hispanics are accepted. School administrators are surprised by this.

adverse impact

A college president doesn't recognize that the availability of free online education is going to dramatically reduce the number of people who are willing to pay for a college degree.

blinded

in this stage, company managers are unaware of environmental change

blinded

a Baptist church is allowed to hire only a professed Baptist as a minister. In this case, religion is a

bona fide occupational qualification

If you want to encourage group members to be innovative and creative in generating a list of decision alternatives then it is best to use this approach.

brainstorming

Yesterday, Scott got written up for coming in to work late. This is the third time Scott has been written up this month; it seems that being late has become a habit for him. Today, Scott gets up an hour earlier to be sure he gets to work on time. Scott is most likely in the part of the change process.

change

You have decided to start a new exercise program. When you wake up on the first morning of your program and put on your sneakers to go for a run instead of rolling over and going back to sleep, you are in the ______ part of the change process.

change

environmental change requires organizational ____, if the company is to be a success

change

structured interviews make especially good predictors of job success when paired with a ____ test

cognitive abilities test

When conducting a SWOT analysis, budgets, ratios, and sales reports can be used to identify:

company strengths and weaknessses

Denise could increase teamwork and employee perceptions of fairness if she implemented a _____pay structure

compressed

An insurance company failed to recognize that it needed to compete in the financial services market, not just the insurance market. After several failed attempts to revitalize the company, it is now at a point where it must change completely or go into bankruptcy. Change will be difficult, as most of the company's best managers are now working for competitors.

crisis stage

An organization that maintains a steady, unchanging course in a changing environment is likely to

decline

When Gatorade is in the ______ cycle, it will create a new product, test how well it energizes people, tweak the product, test the redesigned product, and so on until it arrives at a final product for sale.

design iteration

Students are put in small groups and asked to discuss how flower arrangements should differ depending on where they are used, for example, at indoor versus outdoor weddings.

develop analytical and problem-solving skills

Eduardo goes to his mentor, Mateo, to get tips for improving his performance.

developmental

While reviewing his goals for the year, Tyrell and his manager discuss what training Tyrell might require to accomplish next year's goals.

developmental

An employer denies women opportunities for construction work while accepting men

disparate treatment

After multiple rounds of layoffs, a plastics processing plant goes into bankruptcy because it has failed to keep up with technological developments in the field.

dissolution

final stage of organizational decline, company declares bankruptcy and sells off its assets to pay its creditors

dissolution

After multiple rounds of layoffs, a plastics processing plant goes into bankruptcy because it has failed to keep up with technological developments in the field.

dissolution stage

Software company, Atlassian, dedicates four days a year to employees' spending time on any creative project they can come up with. These "Shipit" days, as they are called, have resulted in new product features.

organizational

in cases where sexual harassment may have occurred, which of the following CEO responses would be appropriate?

our company policy prohibits harassment of any kind. Let's get HR involved so we can straighten this out. Please tell me exactly what happened.

another way to describe a _____ case would be "something for something"

quid pro quo

The best decision-making technique to use for teams that do not meet face-to-face is:

the Delphi technique. The Delphi technique is the best method to use for teams that do not meet face-to-face. It is a method of systematically gathering judgments of experts to reach a decision on an issue or idea. In the nominal group technique team members independently rank or vote on ideas, and the idea with the highest average rank is selected. In brainstorming, the group builds on each other's ideas to generate a large number of ideas.

Judges often use ______ to determine whether adverse impact has occurred.

the four-fifths rule

A job analysis does not collect information about:

the typical salary for a job

A company that uses tight cost controls is likely to use a low-cost leadership strategy.

true

Differentiation strategies can reduce the bargaining power of large buyers.

true

Discontinuous change is needed to begin a new S-curve

true

Question Mark

High Market Growth Low Market Share invest cautiously

Dawn is a manager for a pet grooming shop. She has decided to engage in planning by creating goals for her employees. Dawn has created a plan to increase revenues at the store by setting goals for each employee to up-sell customers into dog pedicures and hair dyeing services, which bring in higher revenues than dog bathing and trimming. Which of the following are likely results of the plan that Dawn has created? Check all that apply.

Dawn notices her employees staying past their shifts all month in order to meet their goals the pet groomers become more efficient at bathing and trimming dogs so they have more time for dog pedicures and hair dyeing Dawn's employees work harder during their shifts

In the course of discussing his performance appraisal, Mike and his manager look for ways to resolve the problems that slow down the assembly line.

Developmental

an employer intentionally hires men but not women with school-age children

Disparate Treatment

Firm-level strategies ask:

HOw should we compete against a particular firm?

Star

High Market Growth High Market Share invest heavily

Cash Cow

Low Market Growth High Market Share take profits

Dog

Low Market Growth Low Market Share sell business

Next, you and Eric discuss some of the problems that can occur in the various phases in the decision-making process. For example, when evaluating alternatives, Eric should be careful:

Not to use satisficing, rather than maximizing, as a decision-making approach