MIS 301 Chapter 2
Fulfillment Processes are not completed by
Purchasing
_________ is the result of optimizing the design, development, and production processes.
Quality
Procurement Processes are not completed by
Sales
Compliance with government regulations is a _________ pressure.
Societal
The digital divide is an issue associated with a _________ pressure.
Societal
Your business manufactures motors. Based on prices and shipping, you only have one business as an option to buy bearings. This means there is high _________.
Supplier Power
_________ are the costs, in money and time, imposed by a decision to buy elsewhere.
Switching Costs
The BYOD phenomenon is a _________ pressure.
Technology
When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.
analysis
You live in a small town with only one large retailer. This means there is low ______.
buyer power
In the ___________ phase of BPI, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs
define
The correct order of BPI phases are
define, measure, analyze, improve, and control
Primary activities _________ add value directly to the firm's products or services; support activities _________ add value directly to the firm's products or services.
do; do not
_______________ is a market pressure
globalization
If there are _________ alternatives to an organization's products or services, then the threat of substitutes is high; if there are _________ alternatives, then the threat is low.
many; few
The internet makes customers _________ powerful; this is a _________ pressure.
more; market
Information overload is a _________ pressure.
technology
Porter's competitive forces model identifies _________ major forces that can endanger or enhance a company's position in a given industry.
5
In the _________ phase of BPI, the BPI team examines the "as is" process map and the collected data to identify problems with the process and their root causes.
Analysis
When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.
Analysis
____________ is an example of efficiency
Automating order entry
Six Sigma is a popular ___________ technique
BPI
_________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs.
BPI
_________ integrates disparate BPI initiatives to ensure consistent strategy execution.
BPM
Many organizations find _____________ too difficult, too lengthy, too radical, and too comprehensive
BPR
__________ uses a clean sheet perspective
BPR
_________ represents a huge challenge for IT departments because it means IT loses the ability to fully control and manage employee devices.
BYOD
_________ involves companies providing standard specifications for different consumer groups.
Consumer Segmentation
In the _________ phase of BPI, the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable.
Control
_________ is a challenge of BYOD.
Control
Walmart's strategy is _________.
Cost Leader
_________ is the result of optimizing operations and supplier processes.
Cost Reduction
Which of the following is NOT an organizational response to business pressures?
Creating a digital Divide
Which of the following has the strategy "I treat my customers better than you do"?
Customer Oriented
_________ is the result of optimizing and aligning business processes to fulfill customers' needs, wants, and desires.
Customer Satisfaction
_________ is the result of optimizing the manufacturing and logistics processes.
Cycle and fulfillment time reduction
When you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _________ phase of BPI.
Define
Which of the following has the strategy "I am better because I am different"?
Differentiation
_________ is the result of optimizing the marketing and innovation processes.
Differentiation
__________ is the result of optimizing the market and innovation processes
Differentiation
The threat of new competitors will enter your market is high when entry is _________ and low when there are _________ barriers to entry.
Easy; Significant
You have to offer online banking if you want to operate a bank. This is a(n) ________.
Entry barrier
Organization's use Porter's competitive forces model to design _________ strategies; they use the value chain model to identify _________ activities to make the greatest impact.
General, specific
American companies can easily do business with Chinese companies. This is phenomenon is called ________.
Globalization
The threat from rivalry is _________ when there is intense competition among many firms in an industry and _________ when competition is not as intense.
High; Low
Buyer power is _________ when buyers have many choices from whom to buy and _________ when buyers have few choices.
High; low
Supplier power is _________ when buyers have few choices from whom to buy and _________ when buyers have many choices.
High; low
In the _________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.
Improve
When you decide to start automating order entry by creating a website instead of forcing people to call into Inside Sales to place orders, you are in the _________ phase of BPI.
Improve
____________ Is an example of effectiveness
Increasing Customer satisfaction
_________ industries experience the greatest threat from substitutes.
Information Based
_________ is a technology pressure.
Information Overload
Car and technology companies are currently competing over who can offer the first self-driving car. This is an example of a(n) _________ strategy.
Innovation
____________ are materials, services, and information that flow through and are transformed as a result of process activities
Inputs
Which of the following reduces buyer power?
Loyalty Programs
_________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers.
Mass Customization
Ford's original strategy was _________.
Mass Production
In the _________ phase of BPI, the BPI team identifies relevant process metrics and collects data to understand how the metrics evolve over time.
Measure
Which of the following has the strategy "I can do the same thing more efficiently than you can"?
Operational Effectiveness
You decide to integrate your supply chain to cut down production time. This is an example of a(n) _________ strategy.
Operational Effectiveness
_________ is an example of a primary activity for most firms.
Operations
_________ are the product or service created by the process
Outputs
Threat of substitute products or services refers to companies _________ the industry; rivalry refers to companies _________ the industry.
Outside; Inside
_________ is an example of a support activity for most firms.
Product and technology development
_________ is the result of optimizing each individuals' work processes.
Productivity
_________ is a societal pressure.
Protection against Terrorists