MIS 301 Chapter 2

Fulfillment Processes are not completed by

Purchasing

_________ is the result of optimizing the design, development, and production processes.

Quality

Procurement Processes are not completed by

Sales

Compliance with government regulations is a _________ pressure.

Societal

The digital divide is an issue associated with a _________ pressure.

Societal

Your business manufactures motors. Based on prices and shipping, you only have one business as an option to buy bearings. This means there is high _________.

Supplier Power

_________ are the costs, in money and time, imposed by a decision to buy elsewhere.

Switching Costs

The BYOD phenomenon is a _________ pressure.

Technology

When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.

analysis

You live in a small town with only one large retailer. This means there is low ______.

buyer power

In the ___________ phase of BPI, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs

define

The correct order of BPI phases are

define, measure, analyze, improve, and control

Primary activities _________ add value directly to the firm's products or services; support activities _________ add value directly to the firm's products or services.

do; do not

_______________ is a market pressure

globalization

If there are _________ alternatives to an organization's products or services, then the threat of substitutes is high; if there are _________ alternatives, then the threat is low.

many; few

The internet makes customers _________ powerful; this is a _________ pressure.

more; market

Information overload is a _________ pressure.

technology

Porter's competitive forces model identifies _________ major forces that can endanger or enhance a company's position in a given industry.

5

In the _________ phase of BPI, the BPI team examines the "as is" process map and the collected data to identify problems with the process and their root causes.

Analysis

When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI.

Analysis

____________ is an example of efficiency

Automating order entry

Six Sigma is a popular ___________ technique

BPI

_________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs.

BPI

_________ integrates disparate BPI initiatives to ensure consistent strategy execution.

BPM

Many organizations find _____________ too difficult, too lengthy, too radical, and too comprehensive

BPR

__________ uses a clean sheet perspective

BPR

_________ represents a huge challenge for IT departments because it means IT loses the ability to fully control and manage employee devices.

BYOD

_________ involves companies providing standard specifications for different consumer groups.

Consumer Segmentation

In the _________ phase of BPI, the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable.

Control

_________ is a challenge of BYOD.

Control

Walmart's strategy is _________.

Cost Leader

_________ is the result of optimizing operations and supplier processes.

Cost Reduction

Which of the following is NOT an organizational response to business pressures?

Creating a digital Divide

Which of the following has the strategy "I treat my customers better than you do"?

Customer Oriented

_________ is the result of optimizing and aligning business processes to fulfill customers' needs, wants, and desires.

Customer Satisfaction

_________ is the result of optimizing the manufacturing and logistics processes.

Cycle and fulfillment time reduction

When you map out how your business currently processes customer orders to figure out how to reduce delivery time, this is part of the _________ phase of BPI.

Define

Which of the following has the strategy "I am better because I am different"?

Differentiation

_________ is the result of optimizing the marketing and innovation processes.

Differentiation

__________ is the result of optimizing the market and innovation processes

Differentiation

The threat of new competitors will enter your market is high when entry is _________ and low when there are _________ barriers to entry.

Easy; Significant

You have to offer online banking if you want to operate a bank. This is a(n) ________.

Entry barrier

Organization's use Porter's competitive forces model to design _________ strategies; they use the value chain model to identify _________ activities to make the greatest impact.

General, specific

American companies can easily do business with Chinese companies. This is phenomenon is called ________.

Globalization

The threat from rivalry is _________ when there is intense competition among many firms in an industry and _________ when competition is not as intense.

High; Low

Buyer power is _________ when buyers have many choices from whom to buy and _________ when buyers have few choices.

High; low

Supplier power is _________ when buyers have few choices from whom to buy and _________ when buyers have many choices.

High; low

In the _________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution.

Improve

When you decide to start automating order entry by creating a website instead of forcing people to call into Inside Sales to place orders, you are in the _________ phase of BPI.

Improve

____________ Is an example of effectiveness

Increasing Customer satisfaction

_________ industries experience the greatest threat from substitutes.

Information Based

_________ is a technology pressure.

Information Overload

Car and technology companies are currently competing over who can offer the first self-driving car. This is an example of a(n) _________ strategy.

Innovation

____________ are materials, services, and information that flow through and are transformed as a result of process activities

Inputs

Which of the following reduces buyer power?

Loyalty Programs

_________ is the current strategy for many manufacturers where a company produces a large quantity of items but customizes them to match the needs and preferences of individual customers.

Mass Customization

Ford's original strategy was _________.

Mass Production

In the _________ phase of BPI, the BPI team identifies relevant process metrics and collects data to understand how the metrics evolve over time.

Measure

Which of the following has the strategy "I can do the same thing more efficiently than you can"?

Operational Effectiveness

You decide to integrate your supply chain to cut down production time. This is an example of a(n) _________ strategy.

Operational Effectiveness

_________ is an example of a primary activity for most firms.

Operations

_________ are the product or service created by the process

Outputs

Threat of substitute products or services refers to companies _________ the industry; rivalry refers to companies _________ the industry.

Outside; Inside

_________ is an example of a support activity for most firms.

Product and technology development

_________ is the result of optimizing each individuals' work processes.

Productivity

_________ is a societal pressure.

Protection against Terrorists