MIS Ch. 11 - Managing Knowledge

Expert Systems

Capture knowledge of skilled employees as set of rules in software system that can be used by others in organization

Information

data endowed with relevance and purpose

Intelligent Techniques

diverse group of techniques such as data mining used for various goals: discovering knowledge, distilling knowledge, discovering optimal solutions EX: data mining, neural networks, expert systems, Case-based reasoning, fuzzy logic, genetic algorithms, intelligent agents

Knowledge Management Value Chain

each stage adds value to raw data and information: acquisition, storage, dissemination, application

Neural Networks

find patterns and relationships in massive amounts of data too complicated for humans to analyze

Knowledge Workers

functions: keeping organization current in knowledge, serving as internal consultants regarding their areas of expertise, acting as change agents, evaluating, initiating, and promoting change project

Enterprise-wide Knowledge Management Systems

general purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge EX: enterprise content management systems, collaboration tools, learning management systems, knowledge network systems

Explicit Knowledge

knowledge that is easily collected, organized, and transferred through digital means

Tacit Knowledge

personal, context-specific, and hard to formalize and communicate, consists of experience, beliefs, and skills, entirely subjective

Learning Management Systems (LMS)

provide tools for management, delivery, tracking, and assessment of various types of employee learning and training

Fuzzy Logic Systems

rule based technology that represents imprecision used in linguistics categories that represent range of values, describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules

Knowledge Management

set of business processes developed in an organization to create, store, transfer, and apply knowledge

Data

simple observations of states of the world

Virtual Reality Systems

simulate real-life environments, #-D medical modeling, augmented reality systems, VRML

Knowledge Work Systems (KWS)

specialized systems built for engineers, scientists, other knowledge workers chargers with discovering and creating new knowledge EX: (CAD), 3-D virtualization, virtual reality, investment worskstation

Knowledge

valuable information from the human mind; includes reflection, synthesis, context

Intelligent Agents

work without direct human intervention to carry out specific, repetitive, and predictable tasks for user, process, or application Ex: deleting junk mail, finding cheapest airline