MIS Ch. 11 - Managing Knowledge
Expert Systems
Capture knowledge of skilled employees as set of rules in software system that can be used by others in organization
Information
data endowed with relevance and purpose
Intelligent Techniques
diverse group of techniques such as data mining used for various goals: discovering knowledge, distilling knowledge, discovering optimal solutions EX: data mining, neural networks, expert systems, Case-based reasoning, fuzzy logic, genetic algorithms, intelligent agents
Knowledge Management Value Chain
each stage adds value to raw data and information: acquisition, storage, dissemination, application
Neural Networks
find patterns and relationships in massive amounts of data too complicated for humans to analyze
Knowledge Workers
functions: keeping organization current in knowledge, serving as internal consultants regarding their areas of expertise, acting as change agents, evaluating, initiating, and promoting change project
Enterprise-wide Knowledge Management Systems
general purpose firm-wide efforts to collect, store, distribute, and apply digital content and knowledge EX: enterprise content management systems, collaboration tools, learning management systems, knowledge network systems
Explicit Knowledge
knowledge that is easily collected, organized, and transferred through digital means
Tacit Knowledge
personal, context-specific, and hard to formalize and communicate, consists of experience, beliefs, and skills, entirely subjective
Learning Management Systems (LMS)
provide tools for management, delivery, tracking, and assessment of various types of employee learning and training
Fuzzy Logic Systems
rule based technology that represents imprecision used in linguistics categories that represent range of values, describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules
Knowledge Management
set of business processes developed in an organization to create, store, transfer, and apply knowledge
Data
simple observations of states of the world
Virtual Reality Systems
simulate real-life environments, #-D medical modeling, augmented reality systems, VRML
Knowledge Work Systems (KWS)
specialized systems built for engineers, scientists, other knowledge workers chargers with discovering and creating new knowledge EX: (CAD), 3-D virtualization, virtual reality, investment worskstation
Knowledge
valuable information from the human mind; includes reflection, synthesis, context
Intelligent Agents
work without direct human intervention to carry out specific, repetitive, and predictable tasks for user, process, or application Ex: deleting junk mail, finding cheapest airline