MIS CHAPTER 11

One form of professional behavior is to ________ so that you avoid reporting trivial problems. A.become certified in computer technology B.know how to program C.learn basic computer skills D.understand all aspects of computing

C.learn basic computer skills

Which of the following statements is TRUE of the development group of a company's information systems (IS) department? A.The size and structure of the group depends on whether programs are developed in-house or outsourced. B.An important function of this group is to monitor user experience and respond to user problems. C.This group plays a major role in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications, or other services. D.The purpose of this group is to protect data and information assets by establishing data standards and data management practices and policies.

A.The size and structure of the group depends on whether programs are developed in-house or outsourced.

The chief information security officer (CISO) reports to the ________. A.chief information officer B.chief operating officer C.chief security officer D.chief technology officer

A.chief information officer

Which of the following is a responsibility of an information systems (IS) user? A.following security and backup procedures B.authorizing hardware modifications C.providing hand-holding for basic operations D.giving repetitive support for the same issue

A.following security and backup procedures

A(n) ________ committee is a group of senior managers from the major business functions that works with the chief information officer to set information systems (IS) priorities and decide major IS projects and alternatives. A.steering B.enforcement C.administrative D.disciplinary

A.steering

In organizations that operate significant nonaccounting information systems, such as manufacturers, a reporting arrangement wherein the chief information officer reports to the ________ is more common and effective. A.chief financial officer B.chief executive officer C.chief security officer D.chief technology officer

B.chief executive officer

The ________ evaluates new technologies, new ideas, and new capabilities and identifies those that are most relevant to the organization. A.chief technology officer B.chief financial officer C.human resource manager D.supply chain manager

B.chief financial officer

Which of the following is an advantage of outsourcing information systems? A.It is a cheaper short-term solution to achieve long-term benefits. B.An outsourcing company is typically in complete control of the process. C.It can be an easy way to gain expertise otherwise not known. D.The vendors can be easily and cheaply changed if performance is below par.

C.It can be an easy way to gain expertise otherwise not known.

Bake a lot, Inc has decided they need someone to manage the security for organization's information systems and information. They decide to hire a _______ to handle this task. A.chief security officer B.chief operating officer C.chief information security officer D.chief technology officer

C.chief information security officer

________ is a title given to the principal manager of an organization's IS department. A.Chief operating officer B.Chief information officer C.Chief executive officer D.Chief technology officer

Chief information officer

Implementation risk is increased by outsourcing information systems (IS) services. A. True B. False

False

In the context of right to reliable network and Internet services, reliable means that one can use it without problems almost all the time. A. True B. False

False

Information technology concerns products, techniques, procedures, and designs of computer-based technology. A. True B. False

False

Microsoft's Azure is an example of SaaS. A. True B. False

False

Organizations outsource projects to engage its management team in their free time. A. True B. False

False

Outsourcing has made in-house information systems (IS)/IT functions obsolete. A. True B. False

False

Outsourcing helps companies avoid management problems? A. True B. False

False

A technical writer writes program documentation, help-text, procedures, job descriptions, and training materials. A. True B. False

True

In service-oriented outsourcing, a vendor is in the driver's seat. A. True B. False

True

In the context of information systems, maintenance means fixing problems or adapting existing information systems to support new features and functions. A. True B. False

True

Information systems (IS) users have the right to receive effective training in a format convenient to a user. A. True B. False

True

It is a chief technology officer's responsibility to identify new technologies relevant to an organization. A. True B. False

True

It is a user's responsibility to install patches and fixes when asked to do so. A. True B. False

True

Protection of information assets is a major function of an information systems (IS) department. A. True B. False

True

The potential loss of intellectual capital is a concern related to outsourcing. A. True B. False

True

The purpose of an information system is to help an organization accomplish its goals and objectives. A. True B. False

True

The purpose of an outsourcing relations department is to negotiate agreements with other companies to provide equipment, applications, or other services. A. True B. False

True

In order to accomplish organizational goals and objectives, an organization's information systems (IS) must be aligned with its ________. A.competitive strategy B.departments C.reporting structure D.culture

competitive strategy

The ________ group manages the computing infrastructure, including individual computers, in-house server farms, networks, and communications media. A.development B.operations C.outsourcing relations D.technology

operations

An organization that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information. A.technology B.development C.data administration D.operations

technology