mis chapter 2 study review questions
define business intelligence systems
focus on delivering information to support management decision-making it's a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other Enterprise users make more informed decisions. addresses the decision-making needs of all levels of management
define enterprise systems, supply chain management systems, customer relationship Management systems, and knowledge Management systems and describe their business benefits.
Enterprise systems also known as enterprise resource planning systems integrate business processes into manufacturing and production, finance & accounting, sales and marketing and human resources into a single software system. can be used by many parts of the business supply chain management systems help manage relationships with their suppliers help suppliers, purchasing farms, distributors, and logistics companies share information about orders production in the Tori levels and delivery of products and services so they can source, produce, and deliver goods and services efficiently customer relationship Management systems are used to help manage relationships with their customers they provide information chicken cordon ate all the business processes that deal with customers and help firms identify attract and retain the most profitable customers they provide better service to existing customers and increase sales knowledge Management systems KMS I enable organizations to manage process is better for capturing and applying knowledge and expertise
describe the characteristics of management information systems MIS, decision support systems DSS, and executive support systems ESS and explain how each type of system helps managers make decisions
MIS- management information systems provide middle managers with reports about The organization's current performance which they use this information to monitor and control the business and predict future performance. The system generally are not flexible and have little analytical capability. they use simple routine such as summaries & comparisons DSS - decision support systems for non-routine decision-making they focus on problems that are unique and rapidly changing, for which the procedure for arriving and a solution may not be fully predefined in advance. ESS executive support systems help Senior Management make decisions such as what will employment levels be in 5 years, where are the long-term industry cost trends, and what products should we be making in 5 years. ESS presents graphs and data from many sources through an interface that is easy for senior managers to use called a portal
identify and describe the different levels in a business firm in their information needs
Senior Management - makes long-range strategic decisions about products and services and ensures financial performance of The firm middle management carries out the programs and planes of Senior Management operational management is responsible for monitoring daily activities of the business knowledge workers such as engineers, scientists, architects design products or services to create knowledge for the firm data workers such as secretaries or clerks assist with administrative work at all levels of the firm production or service workers actually produce the product and deliver the service
describe a supportive organizational culture for collaboration
Senior Management establishes collaboration and teamwork as vital to the organization, and actually implement collaboration for the senior ranks of the business as well
describe the characteristics of transaction processing systems TPS in the role they play in a business
TPS transaction processing systems provide elementary activity information on transactions of the organization such as sales, receipts, cash deposits, payroll, credit decisions in the flow of materials in a factory. itps is a computerized system that performs and records the daily routine transactions necessary to conduct business such a sales order entry, hotel reservations, payroll, employee record-keeping, and shipping the principal purpose is to answer routine questions and track the flow of transactions through the organization. Managers need TPS to monitor the status of internal operations and the firm's relations with the external environment. they're also major producers of information for the other systems and business functions
what is the role of information systems function in a business?
The information systems department is the formal organizational unit responsible for information technology services. It is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure. The department consists of specialists, such as programmers, systems analysts, project leaders, and information systems managers, and is often headed by a CIO.
define a business and describe the major business functions
a business is a formal, complex organization producing products or services for a product. have specialized functions such as finance and accounting, human resources, manufacturing and production, and sales and marketing
what major features of a business are important for understanding the role of information systems?
a business is a formal, complex organization producing products or services for a profit. businesses have specialized functions such as finance and accounting, human resources, manufacturing and production, and sales and marketing. business organizations are arranged hierarchically and levels of management. A business process is a logically related set of activities that define how specific business tasks are performed. business farm Smith monitor and respond to their surrounding environment.
explain why environments are so important for understanding business
business firms must monitor and respond to their surrounding environment. first depend heavily on their environment to support capital, labor, customers, new technology, services and products, 7 markets and legal systems, and general education resources. A firm must respond to political shifts, respond to changes in the overall economy such as labor changes in price inflation, keep track of new technologies and respond to changes in the environment. they need to track and share information with suppliers, customers, stockholders, regulators, and logistic partner such as shipping firms
define business processes and describe the role they play in organizations
business process is a logically related set of activities that define how special business tasks are performed. many business processes are tied to a specific function area, the sales and marketing function would be responsible for identifying customers, and human resources function would be responsible for hiring employees.
why are systems for collaboration and social business so important, and what technologies do they use?
collaboration means working with others to achieve shared and explicit goals. social business is the use of internal and external social networking platforms to engage employees, customers, and suppliers and can enhance collaborative work. collaboration and social business have become increasingly important in business because of globalization, the decentralisation of decision-making, and growth and jobs where interaction is a primary value-adding activity. collaboration and social business enhance innovation, productivity, quality, and customer service. tools for collaboration and social business include email instant messaging, wiki's, virtual meeting systems, virtual worlds, cloud-based file sharing services, corporate collaboration platform such as Microsoft SharePoint and IBM notes, and Enterprise social networking tools such as chatter, Yammer, jive, and IBM connections.
define collaboration and social business and explain why they have become so important in business today
collaboration means working with others to achieve shared and explicit goals. social business is the use of internal and external social networking platforms to engage employees, customers, and suppliers and it can enhance collaborative work.
list and describe the various types of collaboration and social business tools
email and instant messaging wiki's, virtual worlds - such a second life are online 3D environments populated by residents who built graphical representations of themselves known as avatars collaboration and social business platforms such as virtual meeting systems and cloud collaboration services
explain how Enterprise applications improve organizational performance
help businesses by becoming more flexible and productive by coordinating their business processes more closely and integrating groups of processes so they focus on efficient management of resources in customer service. Enterprise applications are Enterprise systems, supply chain management systems, customer relationship Management systems, and knowledge Management systems
explain how intranet and extranet help firms improve business performance.
internet's an extra nets are alternative tools for increasing integration and expediting the flow of information within the firm and with customers and suppliers. internets are simply internal company websites that are access only by employees extranets are company websites that are accessible to authorized vendors and suppliers and often used to coordinate the movement of supplies to the firm's production apparatus
describe how the information systems function supports a business
it's responsible for maintaining the hardware software data storage and networks that comprise the firm's it infrastructure
list and describe the business benefits of collaboration and social business
productivity - people interacting and working together can capture expert knowledge and solve problems more rapidly than the same number of people working in isolation from one another. there will be fewer errors. quality - people working collaboratively can communicate errors and correct actions faster than if they work in isolation. collaborative and social technologies help reduce time delays in design and production. innovation - people working collaboratively can come up with more innovative ideas for products, services, and administration than the same number working in isolation from one another. advantages to diversity in the wisdom of crowds. customer service - people working together using a collaboration and social tools consol customer complaints and issues faster and more efficiently than if they were working in isolation from one another. financial performance - profitability, sales, and sales growth - as a result of all these factors, collaborative firms have Superior sales, sales growth, and financial performance
compare the roles of programmers, system analyst, information systems managers, the Chief information officer CIO, Chief security officer CSO, Chief data officer CDO, Chief privacy officer CPO, and chief knowledge officer cko play
programmers - write the software instructions for computers systems analyst - liaison between the information systems group and the rest of the organization information systems manager - leaders of teams of programmers and analyst, project managers, physical facility managers, telecommunication managers, or database specialist Chief information officer CIO - Senior manager who oversees the use of information technology in The firm Chief security officer CSO - in charge of information system security for the firm and is responsible for the enforcing the firm's information security policy also responsible for educating training users and information systems specialist about security, keeping management aware of security threats and breakdowns, and maintaining the tools and policies chosen to implement security Chief privacy officer CPO - responsible for ensuring that the company complies with existing data privacy laws chief knowledge officer cko is responsible for the firm's knowledge Management program. helps design programs and systems to find new sources of knowledge to make better use of existing knowledge in organizational and management processes Chief data officer CDO responsible for enterprise-wide governance and use of information to maximize the value of the organization's data. also ensures the firm's collecting appropriate data to serve its needs
how do system serve different management groups in a business, and how do systems that link the Enterprise improve organizational performance?
system serving operational management our transaction process systems TPS, such as payroll or order processing, that check the flow of the daily routine transactions necessary to conduct business. business intelligence system serve multiple levels of management and help employees make informed decisions. Management information systems MIS and decision support systems DSS support middle management. most mis reports condensed information from TPS and are not highly analytical. DSS support management decisions that are unique and rapidly changing, using advanced analytical models and data analysis capabilities. executive support systems ESS support Senior Management by providing data that are often in the form of graphs and charts delivered in portals and dashboards using many sources of internal and external information. Enterprise applications are designed to coordinate multiple functions and business processes. Enterprise systems integrate the key internal business processes of a firm into a single software system to improve coordination and decision-making. supply chain management SCM systems help the firm in just relationship with suppliers to optimize the planning, sourcing, manufacturing, and delivery of products and services. customer relationship management CRM systems coordinate the business processes surrounding the firm's customers. knowledge Management systems enable firms to optimize the creation, sharing, and distribution of knowledge. Intranet and extranet are private corporate networks based on internet technology. extranets make portions of private corporate Internet available to outsiders.
