MIS chapter 3

Which of the following statements about disruptive technologies is not true?

Firms that invent distruptive technologies as first movers always become market leaders

Which of the following is an example of a divisionalized beaurocracy?

Fortune 500 firm

Which of the following represents the primary activities of a firm?

Inbound logistics, operations, outbound logistics, sales and marketing, and service

Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs

New market entrants

All of the following are IT-enabled products and services providing competitive advantage except

Nike's use of celebreties to advertise their products

Which of the following substitute products would be of most concern for a cable TV distributor?

On-demand internet television

Walmart's continuous replenishment system allows it to do all of the following except:

Provide mass customization

Which of the following industries has the lowest barrier to entry?

Small retailer

As discussed in the opening chapter case, which of the following statements about Starbucks is not true

Starbucks is planning to sell coffee, branded mugs and espresso machines on it's website

Which of the following is a competitive force challenging the publishing industry?

Substitute products or services

Which of the following is a support activity in a firm's value chain?

Technology

Hilton Hotels uses its OnQ system for which of the following purposes?

To estimate each guest's profitability and give additional advantages to profitable customers

Which of the following disrupted the traditional publishing industry

World Wide Web

Walmart's continuous replenishment system is an example of firms using information systems to:

acheive low-cost leadership

Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry?

benchmarking

The most successful solutions or methods for achieving a business objective are called

best practices

Information systems can be used at the industry level to achieve strategic advantage by

building industry wide, IT-supported consortia and symposia

The interaction between information technology and organizations is influenced:

by many factors, including structure, politics, culture and environment

All of the following are competitive forces in Porter's model except

disruptive technologies

A machine beauracracy is a knowledge-based organization where goods and services depend on the expertise and knowledge of professionals

false

The value chain model

highlights specific activities in the business where competitive strategies can best be applied

In environmental scanning, a firm may use information systems to

identify external events that may effect it

In network economics, the value of a commercial software vendor's software products

increase as more people use them

Which of the following statements about the technical view of organizations is not true

it emphasizes group relationships, values and structures

All of the following statements are true about information technology's impact on business firms except:

it helps firms expand in size

Along with capital, ________ is the primary production input that the organization uses to create products and services.

labor

Amazon's use of the Internet as a platform to sell books more efficiently than traditional bookstores illustrates a use of information services for

low-cost leadership

The four major competitive strategies are

low-cost leadership, product differentiation, focus on market niche, and customer and supplier intimacy.

Mitzberg classifies a large beaurocracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a ____ beaurocracy

machine

The Internet increases the bargaining power of customers by:

making information available to everyone

Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.

market niche

The ability to offer individually tailored products or services using the same production resources as bulk production is known as:

mass customization

According to the ________ definition of organizations, an organization is seen as a means by which primary production factors are transformed into outputs consumed by the environment.

microeconomic

A firm can exercise greater control over its suppliers by having

more suppliers

The divergent viewpoints about how resources, rewards, and punishments should be distributed, and the struggles resulting from these differences are known as organizational:

politics

Under Mitzburg's classification of organizational structure, knowledge-based organizations fall under the category of:

professional beaurocracies

According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are:

tasks, technology, people and structure

How are the technical and behavioral definitions of an organization different?

technical describe how labor is combined with information technology, behavioral describes how technology effects the businesses inner workings

When a firm buys on the marketplace what it cannot make itself, the costs incurred are referred to as:

transaction costs

All companies have bedrock, unquestioned assumptions that define their goals and products

true

Routines are called standard operating procedures

true

Which of the following is not a true statement about value webs

value webs are inflexible and cannot adapt quickly to changes in supply and demand

According to agency theory, the firm is viewed as a(n)

"nexus of contracts" among self-interested individuals

Which of the following best illustrates the use of information systems to focus on market niche

A department store creating specialized products to preferred customers

Which of the following is not a major feature of organizations that impacts the use of information systems

Agency costs

Which of the following statements about organizations is not true

An informal group can be considered an organization

Which of the following statements about business processes is not true?

Business processes are typically unaffected by changes in information systems

Which model is used to describe the interaction of external forces that affect an organizations strategy and ability to compete?

Competitive forces model