MIS Chapter 9

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business?

Configuration tables

Which supply chain planning function determines how much product is needed to satisfy all customer demands?

Demand planning

From your reading of the chapter's opening case, which of the answers below is not a reason why Avon chose JDA's Manufacturing and Intelligent Fulfillment software?

Develop new products

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?

ERP systems

Which of the following is not true about enterprise systems?

Enterprise software is expressly built to allow companies to support their existing business practices.

Enterprise systems are built around a small number of predefined business processes.

False

Extensive customization of enterprise software reduces the overall cost of implementation.

False

Firms in the supply chain develop safety stocks in order to increase the efficiency of their operations.

False

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product.

False

The bullwhip effect leads to declining inventory costs across the entire supply chain.

False

Why isn't overstocking warehouses an effective solution for a problem of low availability?

It increases inventory costs.

The difference between push- and pull-based models is summarized by which of the following slogans?

Make what we sell, not sell what we make.

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

Safety stock

You have been asked to implement enterprise software for a manufacturer of kitchen appliances. What is the first step you should take?

Select the functions of the system you wish to use.

Which of the following manages the flow of products through distribution centers and warehouses to ensure that products are delivered to the right locations in the most efficient manner?

Supply chain execution system

Which of the following enables a firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product?

Supply chain planning system

Concurrent supply chains are made possible by which technology?

The Internet

Before the pre-Internet environment, supply chain coordination was hampered by the difficulties of making information flow smoothly among different internal supply chain processes.

True

Inefficiencies in a supply chain are primarily caused by inaccurate or untimely information.

True

Organizations can rewrite enterprise system software to support their existing business processes.

True

Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.

True

Supply chain management systems are a type of enterprise system.

True

The downstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

True

Which of the following refers to a company's suppliers, the suppliers' suppliers, and the processes for managing relationships with them?

Upstream portion of the supply chain

Enterprise software is built around thousands of predefined business processes that reflect:

best practices.

A distortion of information about the demand for a product as it passes from one entity to the next across the supply chain is called the ________ effect.

bullwhip

To achieve the maximum benefit of a new ERP system, Tasty Baking implemented an enterprise system by:

customizing less than 5 percent of the enterprise system processes.

The total time it takes to complete a business process, from start to finish, is called its ________ time.

cycle

Distribution and delivery of products to retailers is part of the:

downstream portion of the supply chain.

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ________ system.

execution

Supply chain execution systems provide all of the following functions except:

generating demand forecasts for products.

Enterprise systems improve management decision making in all the following ways except:

improving forecasts of consumer behavior.

The business value of an effective supply chain management system includes all of the following except:

increased inventory levels.

Uncertainties in the supply chain often lead to:

increases in inventory across all tiers.

In the supply chain, components or parts are referred to as:

intermediate products.

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy.

just-in-time

From your reading of the Soma Bay case study, the company implemented JD Edwards Enterprise One to solve all of the following problems except:

overtaxing of its data centers.

Supply chain software can be classified as either supply chain ________ systems or supply chain ________ systems.

planning; execution

A supply chain driven by actual customer orders is called a ________ model.

pull-based

Walmart's continuous replenishment system is an example of a(n) ________ model.

pull-based

A supply chain driven by forecasts of consumer demand follows a(n) ________ model.

push-based

As they move through the supply chain, ________ are transformed into finished products and shipped to retailers and customers.

raw materials

The bullwhip effect can be countered by:

reducing information uncertainty.

Coca-Cola implemented enterprise software from Oracle that enabled it to achieve all of the following except:

reducing the number of employees.

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n):

supply chain.

Supply chain planning systems perform all of the following functions except:

track the physical status of goods.