MIS Chapter 9 Homework

Lakukan tugas rumah & ujian kamu dengan baik sekarang menggunakan Quizwiz!

enterprise resource planning systems integrate data with a centralized database

According to this​ video, which of the following statements is true regarding enterprise resource planning​ systems?

supply chain

Activities related to procuring materials and refining these materials into finished projects to distribute to retail outlets are a​ firm's ________________.

operational CRM systems

Analytical CRM applications are based on data from

enterprise.

As explained in the​ video, _____ systems support activities in multiple departments and span an organization.

a management strategy that has a company receive goods as close as possible to when they are actually needed.

A​ just-in-time strategy means which of the​ following?

Social CRM tools

Connecting customer conversations in social media​ sites, such as​ Twitter, to CRM processes is called​ __________

marketing, sales, and service.

Customer relationship management typically focuses on three key elements of the customer​ relationship:

24

ERP implementation overruns averaged​ ________ percent over budget.

switching costs

ERP implementations introduce​ _____ which are large expenses associated with jumping from one vendor to another when implementing an ERP system.

central database; share

Enterprise systems have a set of integrated software modules and a​ _______________ by which business processes and functional areas throughout the company can​ _____ data.

Increasing operational efficiency and providing

Enterprise systems provide value and help managers make better decisions by doing which of the​ following?

sales force automation.

Identifying the most profitable customers would utilize the​ ______ of a CRM system.

ERP

In the​ video, _____ is described as a set of integrated software modules that support nearly all of an​ organization's business processes.

Customer relationship Management (CRM)

In this video​ dramatization, which component of an ERP system that consolidates data from​ sales, marketing, and service departments is​ described?

touch points

Interactions are critical when working to improve customer relations. Specific interactions with customers are called​

financial and accounting processes

The business processes supported by enterprise systems most closely related to financial statements and the​ Sarbanes-Oxley Act include​ _________________.

bullwhip

The phenomenon of perceived demand that changes as it passes across the supply chain is called the​. effect

demand

Using SAP to help determine​ customers' demand for its products is called​ ______ planning.

partner relationship management

Using parts of CRM software to help maximize efficiencies with selling partners would include​ ______ management

switching costs.

Which of the following adds complexity to implementing enterprise applications because firms become very dependent on chosen​ vendors?

Bullwhip effect

Which of the following occurs when information about product demand gets distorted as it passes from one entity to the next across the supply​ chain?

Instructional technology processes

Which of the following would LEAST likely be a process supported by a​ firm's enterprise​ system?

ERP systems collect and organize​ firm-wide data that must be passed to other applications for

Which statement about ERP systems is​ FALSE?

Firms see immediate operating efficiency and associated profits when first

With regard to ERP​ implementation, which of the following is​ FALSE?

A supply chain execution system

_ tracks and coordinates the flow of products through distribution centers and warehouses and maintains associated financial information.

Salesforce

_________ is currently the market leader for​ cloud-based customer relationship management​ (CRM)

manufacturing and production processes

__________ are supported by enterprise systems that include procurement and inventory management.

The churn rate

__________ measures the number of customers who stop using or purchasing products or services from a company.

Improve decision making.

n the​ video, the company is implementing an ERP system to achieve which business​ objective?


Set pelajaran terkait

Lesson 2: Overcurrent Protective Device Categories

View Set

Chapter 5 The Integumentary System

View Set

Chapitre 3 - Types de variables et Représentation

View Set

NCLEX Review: Acute Renal Failure/Kidney Transplants

View Set

Chapter 27 Agency relationships in business

View Set

Health Psych: Lesson 10, Chapter 13

View Set