MIS Chapter 9

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The total time it takes to complete a business process, from start to finish, is called its ________ time.

Cycle

The difference between push and pull based models is summarized by which of the following strategies

Make what we sell, not sell what we make

Customer relationship management systems typically provide software and online tools for sales, customer service, and

Marketing

Implementing enterprise software from Oracle enabled Alcoa to achieve all of the following except:

Obtain lower prices for raw materials

Major CRM products typically have all of the following service capabilities expect

Order management

______ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and selling partners.

PRM

A supply chain driven by actual customer orders or purchases follows a ________ model.

Pull Based

Concurrent supply chains are made possible by which technology?

The internet

CRM software can help organizations identify high-value customers for preferential treatments.

True

Churn rate is an important indicator of the growth or decline of a company's customer base

True

Enterprise systems include analytical tools

True

In order to achieve maximum benefit from an enterprise software package, a business

Change the way it works to match the software's business processes

Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business

Configuration tables

Selling a customer with a checking account a home improvement loan is an example of

Cross Selling

Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company?

Customer lifetime value

A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ______ system

Execution

In a push-based model of SCM systems, actual customer orders or purchases trigger events in the supply chain.

False

Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product

False

The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.

False

Supply chain execution systems provide all of the following functions except

Generating demand forecasts for products

Components or parts of finished products are referred to as

Intermediate products

Which of the following would not be considered a contract point

Intranet

Why isn't overstocking warehouses an effective solution for a problem of low availability?

It increases inventory costs

Which of the following is not an example of the next generation enterprise applications

JDA Software

A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy.

Just in time

If manufacturers had perfect information, they could implement a

Just in time strategy

Manufacturing and production processes include all of the following except

Product configuraiton

Inefficiencies in a supply chain are primarily caused by inaccurate or untimely information

True

Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.

True

The bullwhip effect can be countered by

reducing information uncertainty


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