MIS Chapter 9
The total time it takes to complete a business process, from start to finish, is called its ________ time.
Cycle
The difference between push and pull based models is summarized by which of the following strategies
Make what we sell, not sell what we make
Customer relationship management systems typically provide software and online tools for sales, customer service, and
Marketing
Implementing enterprise software from Oracle enabled Alcoa to achieve all of the following except:
Obtain lower prices for raw materials
Major CRM products typically have all of the following service capabilities expect
Order management
______ modules use many of the same data, tools, and systems as CRM to enhance collaboration between a company and selling partners.
PRM
A supply chain driven by actual customer orders or purchases follows a ________ model.
Pull Based
Concurrent supply chains are made possible by which technology?
The internet
CRM software can help organizations identify high-value customers for preferential treatments.
True
Churn rate is an important indicator of the growth or decline of a company's customer base
True
Enterprise systems include analytical tools
True
In order to achieve maximum benefit from an enterprise software package, a business
Change the way it works to match the software's business processes
Which of the following enables a company to tailor a particular aspect of enterprise software to the way a company does business
Configuration tables
Selling a customer with a checking account a home improvement loan is an example of
Cross Selling
Which metric is based on the relationship between the revenue produced by a specific customer, the expenses incurred in acquiring and servicing that customer, and the expected life of the relationship between the customer and the company?
Customer lifetime value
A company having difficulty with timely delivery of parts to its manufacturing plants should implement a supply chain ______ system
Execution
In a push-based model of SCM systems, actual customer orders or purchases trigger events in the supply chain.
False
Supply chain execution systems enable the firm to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product
False
The upstream portion of the supply chain consists of the organizations and processes for distributing and delivering products to the final customers.
False
Supply chain execution systems provide all of the following functions except
Generating demand forecasts for products
Components or parts of finished products are referred to as
Intermediate products
Which of the following would not be considered a contract point
Intranet
Why isn't overstocking warehouses an effective solution for a problem of low availability?
It increases inventory costs
Which of the following is not an example of the next generation enterprise applications
JDA Software
A scheduling system for minimizing inventory by having components arrive exactly at the moment they are needed and finished goods shipped as soon as they leave the assembly line best describes a ________ strategy.
Just in time
If manufacturers had perfect information, they could implement a
Just in time strategy
Manufacturing and production processes include all of the following except
Product configuraiton
Inefficiencies in a supply chain are primarily caused by inaccurate or untimely information
True
Supply chain inefficiencies can waste as much as 25 percent of a company's operating costs.
True
The bullwhip effect can be countered by
reducing information uncertainty