MIS Midterm
________ takes place when a firm contracts custom software development or maintenance of existing legacy programs to outside firms. - On-demand computing - Utility computing - Computerization of IT - Outsourcing - Cloud computing
Outsourcing
Interpretations of Moore's law assert that - computing power doubles every 18 months. - computing power will eventually level off. - data storage costs decrease by 50% every 18 months. - PCs decrease in market share by 9% every 5 years. - ransistors decrease in size 50% every two years.
computing power doubles every 18 months.
The method of slicing digital messages into parcels, transmitting them along different communication paths, and reassembling them at their destinations is called: - packet switching - circuit switching - multiplexing - packet routing - ATM
Packet switching
In order to understand how a specific business firm uses information systems, you need to know something about the hierarchy and culture of the company.
True
In the strategy of product differentiation, information systems are used to enable new products and services.
True
In the value chain model, primary activities are most directly related to the production and distribution of the firm's products and services that create value for the customer.
True
Information asymmetry exists when one party in a transaction has more information for the transaction than the other party.
True
Information supplied by an enterprise system is structured around cross-functional business processes.
True
Java software is designed to run on any computing device, regardless of the specific microprocessor or operating system it uses.
True
OLAP software allows users to explore data from a number of different perspectives, and obtain answers to ad-hoc questions in a fairly rapid amount of time.
True
Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.
True
Supply chain management systems are more externally oriented than enterprise systems.
True
The collection of Web services that are used to build a firm's software systems constitutes what is known as a service-oriented architecture.
True
The coupling of data with the software programs that manipulate the data, such that changes in programs requires changes to the data, is called program-data dependence.
True
The only products that can be delivered over the Internet are those that can exist in a digital form.
True
Transaction processing systems (TPS) help operational managers to deal with structured decisions.
True
Two computers using TCP/IP can communicate even if they are based on different hardware and software platforms.
True
Web sites can gather bountiful detailed information about customer behavior and demographics.
True
What-if analysis works forward from known or assumed conditions.
True
The multitasking, multi-user, operating system developed by Bell Laboratories that operates on a wide variety of computing platforms is: - COBOL - DOS - Linux - Unix - OS X
UNIX
The tool that enables users to view the same data in different ways using multiple dimensions is: - predictive analysis - SQL - Data mining - OLAP
OLAP
All of the following are current hardware platform trends except: - green computing - virtualization - cloud computing - Unix - quantum computing
Unix
Which type of decision is deciding whether to introduce a new product line? - Structured - Unstructured - Recurring - Nonrecurring
Unstructured
Software that manages the resources of the computer is called: - application software - partitioning software - data management software - network software - operating system software
Operating system software
Which quality dimension of information is concerned that the data values of an information source fall within a defined range? - timeliness - completeness - consistency - validity - accessibility
Validity
Which of the following industries has a low barrier to entry? - airline - computer chip - national retailer - automotive - restaurant
restaurant
In the domain name "http://myspace.blogging.com", what are the root, top-level, second-level, and third-level domains, respectively? - "http://", myspace, blogging, com - "http://", com, blogging, myspace - ".", com, blogging, myspace - ".", myspace, blogging, com
".", com, blogging, myspace
According to agency theory, the firm is viewed as a(n): - unified, profit- maximizing entity - task force organization that must respond to rapidly changing environments - entrepreneurial endeavor - "Nexus of contracts" among self- interest individuals
"Nexus of contracts" among self- interest individuals
An example of raw data from a national chain of automobile stores would be: -an average of 13 Toyotas are sold daily in Kentucky. -30 percent increase in Toyota RAV 4 sales during September in Kentucky. -1 Toyota RAV4 sold March 3, 2005 in Louisville, Kentucky. -all of the above.
1 Toyota RAV4 sold March 3, 2005 in Louisville, Kentucky
Which of the following best illustrates the use of information systems to focus on market niche? - A car manufacturer's Web site that lets you customize the features on the car you are purchasing. - A department store creating specialized products for preferred customers. - A bookseller selling an e-book reader that reads only the bookseller's books. - A restaurant chain analyzing local sales figures to determine which menu items to serve. - A clothes manufacturer expanding its offerings to new styles.
A department store creating specialized products for preferred customers.
What are the four layers of the TCP/IP reference model? - Physical, application, transport, and network interface - Physical, Application, Internet, and Network Interface - Application, Transport, Internet, and Network Interface - Application, Hardware, Internet, and Network Interface - Software, Hardware, Network Interface, Internet
Application, Transport, Internet, and Network Interface
Exposing an individual to ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as: - Click stream advertising - behavioral targeting - online profiling - long-tail marketing
Behavioral targeting
Which of the following BI tools or abilities have been driving the movement toward "smart cities?" - predictive analytics - big data analytics - OLAP - chi-square analysis - data mining
Big data analytics
The most appropriate wireless networking standard for creating PANs is: - Bluetooth - Wi-Fi - RFID - I-mode - IEEE 802.11b
Bluetooth
eBay is an example of ______ e-commerce - transaction processing - EDI - B2B - B2C - C2C
C2C
Which of the following is a leading networking hardware provider? - Intel - Cisco - Seagate - IBM - Dell
Cisco
Which of the following is not considered a defining feature of Web 2.0? - interactivity - real-time user control - social participation - cloud computing - User-generated content
Cloud computing
E-commerce sites should primarily be driven by: - technology - infrastructure - consumer needs - investors - human resources
Consumer needs
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: -culture -environment -atmosphere -values -organizational context
Culture
Which type of system would you to use to determine what trends in your supplier's industry will affect your firm the most in five years? - ESS - MIS - DSS - TPS
ESS
What service converts IP addresses into more recognizable alphanumeric names? - DNS - HTML - FTP - IP - HTTP
DNS
________ are visual tools for presenting performance data in a BI system. - Dashboards and scorecards - Scenarios and models - Reports and the drill-down feature - Ad hoc report creation - Paramaterized reports
Dashboards and scorecards
An automated or manual file that stores information about data elements and data characteristics such as usage, physical representation, ownership, authorization, and security is the: - data dictionary - data definition - entity- relationship diagram - relationship dictionary
Data dictionary
The special organizational function whose responsibilities include the technical and operational aspects of managing data, including physical database design and maintenance, is called: - data administration - database administration - information policy administration - data auditing
Database administration
The role of entrepreneur falls into which of Mintzberg's managerial classifications? - Decisional - Informational - Interpersonal - Symbolic
Decisional
Which of the following is a marketing format that uses banner ads and pop-ups with interactive features? - video ads - display ads - e-mail ads - search engine ads - rich media ads
Display ads
____ involves the exchange of standard business documents such as invoices and purchase orders. - VoIP - EDI - ERP - Private industrial networks
EDI
What is the most important benefit of an enterprise application? - Enabling speed of communicating - Enabling business functions and departments to share information - Enabling a company to work collaboratively with customers and suppliers - Enabling cost-effective, e-business processes
Enabling business functions and departments to share information
The network standard for connecting desktop computers into local area networks that enabled the widespread adoption of client/server computing and local area networks and further stimulated the adoption of personal computers is: - ASCII - Ethernet - TCP/IP - COBOL - Linux
Ethernet
Comparing Microsoft Excel with Microsoft Access, which one of the following statements is NOT correct? - Excel is more function on calculation - Excel is the most popular data analysis tools used by todays managers - Excel has a better protection for the data - Access is designed specifically for data management - Access is a type of relational database. Thus, it is easy for Access to retrieve and analyze data from different data files and produce useful reports
Excel has a better protection for the data
These systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content - transaction processing systems - management information systems - executive support systems - decision- support systems
Executive support systems
You have been hired by Inspiration Inc, to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin? - Extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed. - CRM, to maintain easily accessible customer records to minimize the time spent looking for client data - KMS, for minimizing redundant work on similar clients - Marketing system, for improving sales levels
Extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed.
Amazon's success in online bookselling illustrates the use of increasing transaction costs to increase profits.
False
Circuit switching makes much more efficient use of the communications capacity of a network than does packet switching
False
Disintermediation provides major benefits to the distributor.
False
Exchanges have become one of the most popular types of Net marketplace because they encourage competitive bidding that drives prices down.
False
Executive Support Systems have more analytic power than other types of information systems.
False
IT infrastructure consists of just those physical computing devices required to operate the enterprise.
False
Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed.
False
Management information systems typically support nonroutine decision making.
False
Middle management face primarily unstructured decisions.
False
One of the goals of the database approach to data management is to increase data redundancy.
False
The implementation phase of Simon's decision making model includes choosing among solution alternatives.
False
The most popular database model currently in use is the network model.
False
There is little variation in returns on IT investment across firms.
False
Unstructured decision making is most prevalent at lower organizational levels.
False
Web-based tools for videoconferencing and electronic meetings are the primary tools for GDSS.
False
A hotel reservation system is a typical example of a management information system.
False: Its a TPS
IT governance refers to the way an organization design, develop and organize its various information systems. In the real world, which of the following mode is the most popular one: - Centralized mode: all information systems are well integrated so that data can be easily shared among different systems and business units. - Decentralized mode: systems are developed by local business units to meet their unique information needs. - Federal mode: some systems are centralized, and some are decentralized. - Duplicated mode: the central IS department develop all the systems; business units copy and operate the systems at their local level. - Network mode: system development and operation occur in an integrated and coordinated fashion across all units.
Federal mode: some systems are centralized, and some are decentralized.
Web browser software requests Web pages from the Internet using which protocol? - URL - HTTP - DNS - HTML
HTTP
Which of the following technologies would you use to analyze the social media data collected by a major online retailer? - DBMS - data mart - OLAP - Hadoop - Data warehouse
Hadoop
Which device sends data packets to all connected devices in a network? - Network interface card - Hub - Router - Switch - None of the above
Hub
Which organization helps define the overall structure of the Internet? - The Department of Commerce (US) - ICANN - none (no one "owns" the Internet) - W3C - IAB
IAB
Networking and telecommunications technologies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's: - data management environment - networked environment - information system - IT infrastructure
IT infrastructure
Verizon Corporation's use of a Web-based digital dashboard to provide managers with precise real-time information illustrates which business objective? -Competitive advantage -customer and supplier intimacy -survival -improved flexibility -improved decision making
Improved decision making
Which one of the following is NOT an advantage of E-Commerce? - Round-the-clock service: provide better service on a 24/7 basis. - Reduced transaction cost: costs of searching for buyers, sellers etc. are reduced - Increased reach and extended distribution channels: we can contact more potential customers than before. - Information asymmetry: the information asymmetry is increased between sellers and buyers. - Information density: we can provide our customers more information about out products and services.
Information asymmetry: the information asymmetry is increased between sellers and buyers.
The lowered costs of information storage, processing, and communication, along with the improvement of data quality has resulted in which unique quality of e-commerce? - Information density - Richness - Customization - Interactivity
Information density
All of the following are considered disruptive technologies except: - instant messaging - e-mail - smartphones - internet telephony - PCs
Instant messaging
An example of synergy in business is: - Amazon's use of the Internet to sell books. - JP Morgan Chase's merger with Bank One Corporation, which provided JP Morgan with a network of retail branches in new regions. - Blockbuster combining traditional video rental with online video rental. - Wal-Mart's order entry and inventory management system to coordinate with suppliers.
JP Morgan Chase's merger with Bank One Corporation, which provided JP Morgan with a network of retail branches in new regions.
The Internet enables ________ marketing, by leveraging the fact that there is always some demand, however small, for a product. - long-tail - lead generation - behavioral - prediction - crowdsource
Long-tail
Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time? - ESS - MIS - DSS - TPS
MIS
The Internet raises the bargaining power of customers by: - creating new opportunities for building loyal customer bases - making more products available - making information available to everyone - lowering transaction costs
Making information available to everyone
A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of: - knowledge management systems - transaction processing systems - executive- support systems - management information systems
Management information systems
Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? - Managers give high priority to maintaining a diverse web of contacts. - Managers prefer regular, written reports on firm activities. - Managers perform a great deal of work at an unrelenting pace. - Managers prefer oral forms of communication. - Managerial activities are fragmented.
Managers prefer regular, written reports on firm activities.
The cost to a merchant of changing the price of a product is called a: - pricing - dynamic pricing cost - menu cost - switching cost
Menu costs
A manufacturer of deep-sea oil rigs may be least concerned about this marketplace force: - product differentiation - traditional competitors - low number of suppliers - new market entrants
New market entrants
Which type of network would be most appropriate for a business that comprised three employees and a manager located in the same office space, whose primary need is to share documents? - Wireless network in infrastructure mode - domain- based LAN - Peer to peer network - Campus area network
Peer to peer network
What technology allows people to have content pulled from Web sites and fed automatically to their computers? - FTP - IPv6 - HTTP - Bluetooth - RSS
RSS
The most prominent data manipulation language today is: - Access - DB2 - SQL - C++ - Crystal Reports
SQL
The effort required to locate a suitable product is called - price discrimination. - search costs. - menu costs. - shopping costs. - surfing costs.
Search costs
A household appliances manufacturer has hired you to help analyze their social media datasets to determine which of their refrigerators are seen as the most reliable. Which of the following tools would you use to analyze this data? - data mining software for identifying associations - data mining software for forecasting - text mining tools - Web usage mining technologies - Sentiment analysis software
Sentiment analysis software
Which type of decision is calculating gross pay for hourly workers? - Structured - Unstructured - Recurring - Nonrecurring
Structured
Which of the following statements about collaboration is not true? - Business collaboration relies on the formation of teams that are assigned a specific task or goal. - In business, a collaboration can last as little as a few minutes - Successful collaboration can be achieved through technology regardless of the organization's culture or structure. - One business benefit of collaboration is improved innovation. - Businesses need special systems for collaboration.
Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
Citibank first introduced ATMs in retail banking in 1977. Other banks followed the move and provided ATMs to their customers to keep up with Citibank. Today, virtually all banks in the states provide ATM services to retail banking customers. This phenomena best illustrates which business objective of information systems? -Operational excellence -New products, services, and business models -customer and supplier intimacy -competitive advantage -survival
Survival
A device that acts as a connection point between computers and can filter and forward data to a specified destination is called a: - hub - switch - router - NIC - none of the above
Switch
The principal liaison between the information systems groups and the rest of the organization is a(n): - programmer - information systems manager - systems analyst - database administrator
Systems analyst
Which protocol is the Internet based on? - Packet- switching - Circuit- switching - Frame relay - FTP - TCP/IP
TCP/IP
Which type of system would you use to change a production schedule if a key supplier was late in delivering goods? - ESS - MIS - DSS - TPS
TPS
You have been hired by a non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, SMS, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs? - TPS - TPS with DSS capabilities - DSS with MIS capabilities - TPS with MIS capabilities - TPS with ESS capabilities
TPS with MIS capabilities
How are the Internet and e-commerce causing severe disruption to the existing advertising business model? - Ties between customer and businesses are being rethouoght - Technology players such as Yahoo! seek to dominate online advertising and expand into offline ad brokerage - New methods of advertising, such as blog advertising, are emerging - The market entry costs for online advertising services are very low
Technology players such as Yahoo! seek to dominate online advertising and expand into offline ad brokerage
Thomas Friedman's declaration that the world was now "flat" meant that: - global shipping rates have reached historic lows. - the global economy is increasingly commanded by fewer and larger corporations. - the Internet has reduced the economic advantages of developed countries. - global capitalism is homogenizing culture and business practices throughout the world. - globalization is starting to offer less advantage to large corporations.
The Internet has reduced the economic advantages of developed countries.
Which of the following best describes the primary reason for implementing a new information system, from a business perspective? - The system integrates well with the Web. - The system will automate key business processes. - The system is in use by our primary competitors. - The system enables the firm to create new products and services. - The system will create new value for the firm, beyond its costs.
The system will create new value for the firm, beyond its costs.
Which of the following statements is not true about search engines? - They have solved the problem of how users instantly find information on the Internet. - Users are increasingly using search engines on mobile devices. - They are arguably the Internets "killer app" - There are hundreds of search engines vying for user attention, with no clear leader having yet emerged. - They are monetized almost exclusively by search engine marketing.
There are hundreds of search engines vying for user attention, with no clear leader having yet emerged.
The most important communication standard today for linking disparate computers and networks is: - Transmission Control Protocol/Internet Protocol (TCP/IP). - International Standards Organization (ISO). - Open Systems Interconnection (OSI). - File Transfer Protocol (FTP).
Transmission Control Protocol/Internet Protocol (TCP/IP)
An application server may reside on the same computer as a Web server or on its own dedicated computer.
True
Every computer on the Internet is assigned a unique Internet Protocol (IP) address.
True
In E-Commerce, Web personalization is used primarily as a major marketing tool.
True
In a client/server network, a network server provides every connected client with an address so it can be found by others on the network.
True
In a relational database, complex groupings of data must be streamlined to minimize awkward many-to-many relationships.
True
In network economics, the more people that use Microsoft Office software and related products, the greater its value.
True
The process of presenting a set of computing resources (such as computing power or data storage) so that they can all be accessed in ways that are not restricted by physical configuration or geographic location is called: - mulitcore processing - cloud computing - autonomic computing - ubiquitous computing - virtualization
Virtualization
Which technology uses the Internet Protocol to deliver voice information in digital form using packet switching? - TCP/IP - VPN - VoIP - None, voice information is digitally using ATM
VoIP
An example of a business using information systems to attain operational excellence is: - Apple Inc iPod - Citibanks ATMs - Wal-Marts Retail link system - Verizons Web-based digital dashboard - the Mandarin Oriental hotels customer-preference tracking system
Wal-marts retail link system
The database approach to data management requires: - at least one flat file - data redundancy - a DBMS - program- data dependence
a DBMS
Pricing analysis is an example of: - a sales and marketing information system serving senior management. - a sales and marketing information system serving middle management. - a finance and accounting information system serving senior management. - a finance and accounting information system serving middle management.
a sales and marketing information system serving middle management.
Apple Computer dominates the online legal music sales industry primarily because of a failure of recording label companies to: - invest in technology - adopt a new business model - invest in complementary assets - modernize their information value chain
adopt a new business model
Mr. Smith is an IS manager at a construction firm called SkyRoofing. He examined a recently implemented ordering system and found that few sales representatives used the system for preparing quotes. He decided to provide a training workshop for sales representatives to learn how to use the system. His decision is based on a __ view of the system. - technical - behavioral - socio-technical - systematic - political
behavioral
Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? - parameterized reports - forecasts, scenarios, and models - production reports - business case archives - drill down
business case archives
The Internet is based on the following three key technologies: - TCP/IP, HTML, HTTP. - TCP/IP, HTTP, and packet switching. - client/server computing, packet switching, and the development of widely used communications standards for linking networks and computers. - client/server computing, packet switching, and HTTP.
client/server computing, packet switching, and the development of widely used communications standards for linking networks and computers.
The _________ model is used to describe the interaction of external forces that affect an organization's strategy and ability to compete. - network economics - competitive forces - competitive advantage - demand control
competitive forces
A drawback to high-velocity, automated decision-making systems is that they are unable to - handle high volumes of decisions. - handle structured decisions. - control themselves and respond to new environments. - handle semi-structured decisions. - be applied to situations outside of the financial world.
control themselves and respond to new environments.
IPv6 is being developed in order to: - educe excess IP addresses - create more IP addresses - allow for different levels of service - update the packet transmission protocols for higher bandwidth - support Internet2
create more IP addresses
The data dictionary serves as an important data management tool by: - assigning attributes to the data. - creating an inventory of data contained in the database. - presenting data as end users or business specialists would perceive them. - maintaining data in updated form.
creating an inventory of data contained in the database.
Netflix's public announcement of a reward for a technology solution to its movie recommendation system is an example of: - social shopping - behavioral targeting - long-tail marketing - prediction markets - crowdsourcing
crowdsourcing
A traditional approach to data management means that ____. - data files are created individually by each application - data files are placed into objects - data files are managed by the DBMS - no data files are used
data files are created individually by each application
GDSS: - require a small number of attendees in order to maintain high levels of productivity. - enable increasing a meeting size without reducing productivity. - include specific procedures for priority ranking the order in which participants can respond. - utilize shared desktop computers to foster collaboration.
enable increasing a meeting size without reducing productivity.
A(n) _______________________ collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. - transaction system - enterprise system - automatic reporting system - management information systems
enterprise systems
Data mining is a tool for allowing users to: - access the vast amounts of data in a data warehouse - find hidden relationships in data - quickly compare transaction data gathered over many years - obtain online answered to ad-hoc questions in a rapid amount of time - summarize massive amounts of data into much smaller, traditional reports
find hidden relationships in data
MIS typically produce: - new ways of looking at data that emphasize change, flexibility, and rapid response. - fixed, regularly scheduled reports based on data extracted from the organization's TPS. - solutions to semistructured problems appropriate for middle management decision making. - assumptions, responses to ad hoc queries, and graphic representations of existing data.
fixed, regularly scheduled reports based on data extracted from the organization's TPS.
ESS: - support the structured decision making of senior executives. - have the ability to drill down into lower levels of detail. - easily integrate data from different systems. - are primarily driven by information derived from a company's transaction processing systems.
have the ability to drill down into lower levels of detail.
Overproduction or underproduction of goods and services, misallocation of resources, and poor response times are often the results of a firm's having: - poor relationships with suppliers - poor relationships with customers - lack of information - surplus of information - inadequate information
inadequate information
Internet technology: - makes it easy for rivals to compete on price alone. - imposes a significant cost of entry, due to infrastructure requirements. - increases the difference between competitors because of the wide availability of information. - makes it easy to sustain operational advantages.
increases the difference between competitors because of the wide availability of information.
As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: - management support, technical logistics, and user compliance organization, environment, culture - information quality, information integrity, and information accuracy - information quality, organizational culture, and management filters - organization, culture, and technology.
information quality, organizational culture, and management filters
Simon's description of decision making consists of which four stages? - planning, financing, implementation, and maintenance - planning, design, implementation, and maintenance - intelligence, design, choice, and implementation - intelligence, design, financing, and implementation
intelligence, design, choice, and implementation
The emergence, for Amazon.com, of new competitors in the sphere of online shopping illustrates what disadvantage posed by the use of information systems to achieve competitive advantage? - law of diminishing returns - internet technologies are universal, and therefore usable by all companies - internet shopping produces cost transparency - the internet enables the production or sales of substitute products or services
internet technologies are universal, and therefore usable by all companies
Amazon's use of the Internet as a platform to sell books illustrates a tactical use of information services for: - low-cost leadership - product differentiation - focusing on market niche - strengthening customer intimacy
low-cost leadership
Based on its features, RFID is most appropriate for ______. - processing transactions. - managing supply chain and logistics. - lowering network costs. - improving communication with clients.
managing supply chain and logistics.
The process of streamlining data to minimize redundancy and awkward many-to-many relationships is called: - normalization - data scrubbing - data cleansing - data defining
normalization
Which of the following are most likely to rely primarily on production reports for their decision-making needs? - operational employees and supervisors - senior managers - analytic modelers - business analysts
operational employees and supervisors
In a business hierarchy, the level that is responsible for monitoring the daily activities of the business is: - middle management - service workers - production management - operational management - knowledge workers
operational management
Senior management uses finance and accounting information systems to: - plan long-term profits - decide where to locate new facilities - forecast sales trends - control the firms financial resources
plan long-term profits control the firms financial resources
The logical view: - shows how data are organized and structured on the storage media. - presents an entry screen to the user. - allows the creation of supplementary reports. - presents data as perceived by end users.
presents data as perceived by end users.
A field identified in a table as holding the unique identifier of the table's records is called the: - primary key - foreign key - primary field - unique ID
primary key
A secure Web site that links a large firm to its suppliers and other key business partners is called a(n) - net marketplace. - e-hub. - exchange. - private industrial network. - marketspace.
private industrial network.
Converting raw data into a more meaningful form is called: - capturing - processing - organizing - input - feedback
processing
You are planning the requirements for a site tracking and reporting system for your company Web site. Which of the following information requirements would not be essential for this function? - number of unique visitors - pages visited - products purchased - secure credit card clearing
secure credit card clearing
What is the main concern of using Wi-Fi for wireless networking in business. (you may refer to the discussion of WiFi at Wikipedia: http://en.wikipedia.org/wiki/Wi-Fi#Network_security for the question) - capacity: the speed of data transmission is too slow for Wi-Fi. - security: Wi-Fi wireless networks are vulnerable to intruders. - cost: it is too expensive to set up a Wi-Fi system either in the infrastructure mode or the ad hoc mode. - popularity: today most laptops do not have wireless NICs to receive Wi-Fi signals.
security: Wi-Fi wireless networks are vulnerable to intruders.
Network economics: - applies the law of diminishing returns to communities of users - applies traditional economics to networked users - sees the cost of adding new members as inconsequential - balances the high cost of adding new members to a community against the lower cost of using network infrastructure
sees the cost of adding new members as inconsequential
In a relational database, the three basic operations used to develop useful sets of data are: - select, project, and where - select, join, and where - select, project, and join - select, from, and join
select, project, and join
As long as tables in a relational database ____, they can be linked to provide useful information. - share at least one common data attribute - share two or more common data attributes - are projected - have been normalized
share at least one common data attribute
In planning a robust e-commerce presence, you will want to consider the blog platform as part of your ________ presence. - social media - e-mail - Web site - offline media - community
social media
To what competitive force did the printed encyclopedia industry succumb? - substitute products or services over the internet - customers bargaining power - positioning and rivalry among competitors - low cost of entry
substitute products or services over the internet
According to research on organizational resistance, the four components that must be changed in an organization in order to successfully implement a new information system are: - environment, organization, structure and tasks - technology, people, culture, and structure - tasks, technology, people, and structure - organization, culture, management and environment - costs, tasks, structure and management
tasks, technology, people, and structure
The Internet is based on client/server technology in which: - the data, such as e-mail messages and web pages, resides on servers. - the data of e-mail messages normally resides on client computers. - applications reside on servers and all data resides on client computers. - all data resides on servers and applications reside on client computers.
the data, such as e-mail messages and web pages, resides on servers.
The costs for firms operating on a global scale have been drastically reduced by: - the decreasing price of computers - investments in organizational complementary assets - the internet - the rise of digital content - the emergence of digital firms
the internet
The costs incurred when a firm buys on the marketplace what it cannot make itself are referred to as: - switching costs. - transaction costs. - procurement. - agency costs.
transaction costs
These systems are typically a major source of data for other systems: - transaction processing systems - management information systems - executive support systems - decision- support systems
transaction processing systems
