MIS323 Chapter 1

20. Which phase is generally the longest and most expensive part of the development process? a) Planning b) Analysis c) Design d) Implementation e) Feasibility

d) Implementation

26. Robert is doing an economic analysis using today's dollar values. He is doing: a) Cash flow analysis b) Return on investment analysis c) Break-even point analysis d) Net present value analysis e) Internal rate of return analysis

d) Net present value analysis

9. Which of the following project roles would focus on stakeholder requirements? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Requirements analyst

e) Requirements analyst

38. Systems Analysis and Design projects are highly effective, with less than 3% of all projects cancelled or abandoned.

False

51. Determining business requirements is generally done in the planning phase of the SDLC.

False

55. The question 'Can we build it' is asked in the design phase.

False

43. The business analyst role focuses on the business issues surrounding the system.

True

61. A support plan for the system is established in the implementation phase of the SDLC.

True

4. Another outcome of the planning phase is the: a) Feasibility Analysis document b) Project Plan c) System specification document d) System proposal document e) Business Process document

b) Project Plan

64. A system request will generally have these items: project sponsor; business need; business requirements; business value; special issues or constraints.

True

18. Which was NOT given as a method for determining business requirements? a) Benchmarking b) Interviewing c) Observation d) Document analysis e) Questionnaires and surveys

a) Benchmarking

1. The outcome of the analysis phase is the: a) Feasibility Analysis document b) System proposal document c) System specification document d) System request document e) Business Process document

b) System proposal

69. To be compatible, all costs and benefits should use the current value of money since variations over time will (a) not affect the return on investment and (b) it is difficult (or impossible) to estimate future value of money.

False

52. The primary output of the planning phase is the System Request.

True

67. User frustration with a proposed system would fall under intangible costs.

True

59. The three feasibility analyses in the text were: organizational feasibility, technical feasibility, and economic feasibility.

True

60. Developing navigation methods, database and file specifications and what architecture to use would occur in the design phase of the SDLC.

True

54. The normal sequence of SDLC phase outputs (from beginning to end) would be: System Request; System Proposal; System Specifications; and Installed system.

True

56. Interviewing is generally done in the analysis phase of the SDLC.

True

62. The project sponsor should have an idea of the business value to be gained from the system.

True

65. The three factors in the text for a Feasibility analysis are: Technical Feasibility; Organizational Feasibility and Economic Feasibility.

True

68. Using 'net present value' in calculating economic feasibility will allow for variations in the time value of money.

True

70. Numerous studies report that projects involving information technology experience failure rates from 30% - 70%.

True

71. The Champion supports the project with resources and political clout.

True

31. The type of skill that is common to systems analysts to understand how IT can be applied to business situations and to ensure that the IT delivers real business value is: a) Technical b) Business c) Analytical d) Interpersonal e) Ethical

b) Business

16. Moderate changes to existing processes falls under the _________ analysis. a) Business Process Automation (BPA) b) Business Process Improvement (BPI) c) Business Process Reengineering (BPR) d) Business Process Blue-skying (BPB) e) Business Process Efficiency (BPE)

b) Business Process Improvement (BPI)

24. Ramya is preparing an economic feasibility study. She has a calculation where she takes total benefits minus total costs and divides that answer by the total costs. She is calculating: a) Cash flow b) Return on investment c) Break-even point d) Net present value e) Internal rate of return

b) Return on Investment

3. The outcome of the design phase is the: a) Feasibility Analysis document b) System proposal document c) System specification document d) System request document e) Business Process document

c) System specification document

28. Which of the following project roles would probably make a presentation about the objectives of a proposed project and its benefits to executives who will benefit directly from the project? a) Requirements Analyst b) Systems Analyst c) Project Manager d) Champion e) Chief Information Officer (CIO)

d) Champion

32. Rocky is dealing one-on-one with users and business managers (including some that have little experience with technology). He is demonstrating what system analyst skill? a) Technical b) Business c) Analytical d) Interpersonal e) Ethical

d) Interpersonal

45. Because of the need to be focused on providing information about the business value of a system, a systems analyst will probably have much training or experience in programming or application development.

False

49. Anne has asked users and managers to identify problems with the as-is system and to describe how to solve them in the to-be system. She is probably doing Business Process Automation (BPA) in this case.

True

25. Ramona is preparing an economic feasibility study. She is calculating the payback period. She is calculating: a) Cash flow b) Return on investment c) Break-even point d) Net present value e) Internal rate of return

c) Break-even point

66. If the development team of an organization is not familiar with the technologies that may be used, the project should be cancelled.

False

41. Systems analysts are generally experts in business, finance and application development.

False

42. When compared to a business analyst, the systems analyst will identify how the system will provide business value.

False

48. In BPA and BPI, analysis is generally divided into three steps: understanding the as-is system; developing a cost-benefit analysis; and understanding the technical feasibility.

False

57. Juan is creating use cases. He is working in the design phase of the SDLC.

False

58. The planning phase of the SDLC will have two steps: project initiation and requirements determination.

False

63. The document that describes the business reasons for building a system and the value that the system is expected to provide is called the "System Proposal".

False

37. The primary goal of a system is to create value for the organization.

True

39. Systems that are not cancelled or abandoned are frequently delivered to the users significantly late or costing more than expected.

True

40. The key person in the SDLC is the systems analyst who analyzed the business situation, identifies opportunities for improvements and design an information system to implement the improvements.

True

44. When compared to a systems analyst, the business analyst will probably have more responsibility for determining business value.

True

46. The requirements analyst role includes complete and accurate determination of what the system requirements consist of for all stakeholders.

True

47. The SDLC generally can be broken into four phases: planning, analysis, design and implementation.

True

50. Online loan companies (like LendingTree) attempt to return quotes for loans within an hour. With more traditional banks, getting a quote on a loan may take weeks to a month. Two techniques that were probably carefully analyzed in creating online loan quotation systems would be duration analysis and activity elimination.

True

53. The primary output of the analysis phase is the System Proposal.

True

14. Jona's project is to take a fairly straight-forward manual process and make it an electronic process. This will make the processing more efficient. Which of the following requirements analysis strategies is she using? a) Business Process Automation b) Business Process Improvement c) Business Process Internalization d) Business Process Reengineering e) Business Process Renovation

a) Business Process Automation

22. PCM Incorporated will need to purchase new servers for a system. This would be a: a) Development cost b) Operating cost c) Ongoing cost d) Intangible cost e) Intangible benefit

a) Development cost

17. Alice is calculating whether a system will lower costs or increase revenues. What SDLC phase is she in? a) Planning b) Analysis c) Design d) Implementation e) Evaluation

a) Planning

7. Which of the following project roles would identify how technology can improve business processes? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Requirements analyst

a) Systems analyst

8. Which of the following project roles would insure that the system conforms to information systems standards? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Project manager

a) Systems analyst

33. Becky is a systems analyst for Laswell Consulting. She is attending a three day intensive workshop on developing applications in php. What systems analyst skill is she working on? a) Technical b) Business c) Analytical d) Interpersonal e) Ethical

a) Technical

12. Michaela is a systems analyst who is determining business requirements. What would most likely be the SDLC phase for her? a) Planning b) Analysis c) Design d) Implementation e) Business requirements are not developed by systems analysts, but by business analysts

b) Analysis

36. Kallie is creating use cases, data flow diagrams and entity relationship diagrams. In what phase of the SDLC would she do this? a) Planning b) Analysis c) Design d) Construction e) Implementation

b) Anaysis

29. Which is an activity the users probably will NOT do on a project? a) Make decisions that influence the project b) Budget funds for the project c) Perform hands-on activities for the project d) Be assigned specific tasks to perform (with clear deadlines) e) Have some official roles on the project team

b) Budget funds for the project

11. Which of the following project roles would analyze the key business aspects of the system? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Project manager

b) Business analyst

35. Amy is planning on talking with a clerk and a manager in the accounts payable area, a manager in the procurement department, and two vendors. She is probably doing: a) Observation b) Interviews c) JAD d) Documentation analysis e) Organizational Feasibility

b) Interviews

27. TJ has prepared a spreadsheet where the total benefits are $182,000; the total cumulative costs are $120,000. The ROI would be:: a) $62,000 b) About 34% c) About 51.7% d) About 65.3% e) Less than 20%

c) About 51.7%

19. Which would normally NOT be a reason for a project? a) When a business need has been identified b) A consultant has suggest a new customer relationship management system c) An open source platform has just come on the market d) An existing system just isn't working properly and the workaround is tedious e) To support a new business initiative

c) An open source platform has just come on the market

34. Jack is going over financial numbers for a proposed project. Which of the following system analyst skills is he exhibiting currently? a) Technical b) Business c) Analytical d) Interpersonal e) Management

c) Analytical

13. Chang is working on "How will this system work". What SDLC phase is he in? a) Planning b) Analysis c) Design d) Implementation e) Transition

c) Design

21. Because the cost can be immense, _________ is one of the most critical steps in implementation. a) Documentation b) Coding c) Testing d) Developing a conversion strategy e) Training

c) Testing

15. Wayne is a senior director of finance. His company only recently came under Sarbanes-Oxley regulations and is the project sponsor to become compliant. He realizes that examining the as-is system may not be much help as the regulations are so radical that a major analysis and design project must be completed to make the company compliant. He is leaning towards: ______________ a) Business Process Automation b) Business Process Improvement c) Business Process Internalization d) Business Process Reengineering e) Business Process Renovation

d) Business Process Reengineering

23. Linda is a clerk in the accounting department. She was interviewed by David and is excited about the proposed system that will utilize electronic funds transfer. This would be an example of ______. a) Tangible benefit b) Cash flow c) Break even analysis d) Intangible benefit e) Return on investment

d) Intangible benefit

2. The outcome of the planning phase is the: a) Test plan b) System proposal document c) System specification document d) System request document e) Business Process document

d) System request document

30. The type of skill that is common to systems analysts to deal fairly and honestly with other project team members is: a) Technical b) Business c) Analytical d) Interpersonal e) Ethical

e) Ethical

10. Which of the following project roles would serve as a primary point of contact for a project? a) Systems analyst b) Business analyst c) Infrastructure analyst d) Change management analyst e) Project manager

e) Project manager

6. Which is NOT an attribute of a systems analyst? a) Understanding what to change b) Knowing how to change it c) Convincing others of the need to change d) Serving as a change agent e) Selecting which projects to approve

e) Selecting which projects to approve

5. Which is NOT true for systems analysts? a) They create value for an organization b) They enable the organization to perform work better c) They do things and challenge the current way that an organization works d) They play a key role in information systems development projects e) They are the project sponsors for system proposals

e) They are the project sponsors for system proposals