MIS531 Chapter 3

IS plays three important roles in management control processes. These processes are data collection, evaluation, and _______________.

Communication

National culture no longer predisposes workers to act in a certain way

False

A matrix organization

(All of the above) Can involve multiple bosses and multiple teams Requires quite a bit of communication to be successful Were rare for quite a while but have become more common in recent years

Match the organizational structure to the power structure it supports

Centralized - hierarchical organization Decentralized - flat organization Distributed - a matrix organization Distributed - networked organization

Match the organizational variable to its description

Decision Rights - The authority to make decisions necessary to plan and run the business Business processes - The set of tasks needed to complete key objectives of the business Formal reporting relationships - The structure set up to ensure coordination with the organization Informal networks - The mechanisms used to develop organizational relationships outside of the formal reporting relationships

Effective, cross-cultural communication in today's global and "flattened" world is:

Difficult to achieve

This newer organizational design is designed to be highly flexible so that resources can be configured quickly to respond to changing demands

Elastic Enterprise

An organization feels hierarchical when IT is used primarily as a communication vehicle

False

Differences in organizational and national culture normally do not affect system development and use

False

The use of performance data by managers is generally welcomed by workers and nonthreatening to workers when the data is used for compensation rather than to improve performance.

False

Match the organizational structure that you would find supporting the organization strategy of the following firms:

Flat organization - A start-up venture in its first few years of existence Matrix organization - A multii-national organization with regional and functional divisions Hierarchical organization - A military organization like the Navy

Match the organizational structure that you would find supporting the organization strategy of the following firms

Flat organization - B. A start-up venture in its first few years of existence Matrix organization - C. A multi-national organization with regional and functional divisions Hierarchical organization - A. A military organization like the Navy

A networked organizational structure feels both like a _______ and a _______ organizational structure because it supports a rigid structure with well-connected communication networks

Flat, hierarchical

In which type of organizational design do middle managers do the primary information processing and communication function, telling subordinates what to do and then reporting the outcome to senior management?

Hierarchical

In which type of organizational structure is power centralized and the type of environment best supported stable and certain?

Hierarchical

This type of organizational structure is based upon the concepts of division of labor, specialization, and unity of command. Key decisions are made at the top and filter down through the organization.

Hierarchical

Traditional organizations have one of four types of organizational design. What are these four structure types?

Hierarchical, flat, matrix, networked

Which of the following is NOT an organizational design variable?

IT Infrastructure

Match a firm's actions with the cultural layer it helps to define

Lower power distance - Invest heavily in training Values - Believe in helping employees to develop so they can perform better in the future Assumptions - Workers inherently know that customer issues take precedence

In which type of organizational structure will employees report to two or more supervisors?

Matrix

Which organization structure typically assigns workers two or more supervisors in an effort to make sure multiple dimensions of the business are integrated?

Matrix

In which type of organizational structure is power distributed, and particularly suited for an environment that is dynamic and unstable?

Networked

Match the organizational structure to the statement that best represents it:

Networked organization- decision rights are highly decentralized Flat organization- decision rights are not clearly defined Matrix organization- decision rights are shared between managers Hierarchal organization- decision rights are highly centralized

All statements below are true about a matrix organization structure EXCEPT:

One weakness is that multiple dimensions of a business are not integrated well with a matrix organization

All of the following help to develop informal networks that play an important role in an organization EXCEPT for

Performance reviews

Which of the following is not an organizational structure?

Power distance

When using information technologies to collect data for the purpose of monitoring workers, a manager should do all of the following EXCEPT:

Require workers to complete additional tasks

At Zara, decision rights for ordering have been granted to whom?

Store managers

Zara's store managers place orders that reflect their localized needs. However, order fulfillment is ultimately the responsibility of the commercial team in headquarters because:

Store managers do not have visibility into regional demands but the commercial team does.

The dimensions of national culture include all of the following EXCEPT:

The acceptance of technology by society

The negative consequences of monitoring the discrete tasks an employee does include all of the following EXCEPT:

The worker feels empowered to make significant contributions to the business

A firm is usually a mix of different organizational structures, known as a hybrid structure

True

Cognizant needed to reinvent its organizational structure many times to make sure that it properly facilitates the flow of information between employees

True

Different organization structures reflect the different organizational strategies that are used by firms to implement their business strategy

True

If a technology is to be successfully implemented into an organization, either the technology must fit the organization's culture or the culture must be shaped to fit the behavioral requirements of the technology

True

Organizational design is all about making sure that _________ are properly allocated, reflecting the structure of formal reporting relationships.

decision rights

The organizational structure of Tata Consulting Services (TCS) is a ___________ organizational structure.

hierarchical

Cognizant's organizational structure was ________, but realized as its organization grew and its services became more complicated that a __________ structure for the organization was more appropriate.

hierarchical, matrix

Hofstede identified cultural dimensions and researched expected behaviors within that society. Match the cultural dimension to the organizational impact it can have

● Uncertainty Avoidance - The willingness to take risk or avoid risk ● Power Distance - The likeliness of innovation ● Individualism/Collectivism - The propensity to hire from within the organization ● Masculinity/Femininity - The level of conflict to be anticipated ● Confucian Work Dynamism - The willingness to delay gratification