MKT Chapter 16
The ________ concept considers the future welfare of consumers.
societal marketing
The ________ concept considers future company needs
strategic planning
________ is when major retailers draw a red line around disadvantaged neighborhoods and avoiding placing stores there.
Redlining
________ products give both high immediate satisfaction and high long-run benefits, such as tasty and nutritious breakfast food.
Desirable
According to the principle of ________ marketing, the company should put most of its resources into customer value-building marketing investments.
customer value
Because of the lack of supermarkets in low-income areas, many disadvantaged consumers find themselves in ________, with little or no access to healthy, affordable fresh foods.
food deserts
The principle of ________ marketing requires that a company continuously seek real product and marketing improvements.
innovative
________ marketing means that the company should view and organize its marketing activities from the consumer's point of view.
Consumer-oriented
Which of the following promotes the idea of a code of ethics that calls on marketers to adopt an ethical norm?
Do no harm
________ refers to consciously avoiding harmful actions or omissions by embodying high ethical standards and adhering to all applicable laws and regulations in the choices we make.
Do no harm
________ means building relationships and enhancing consumer confidence in the integrity of marketing by affirming these core values: honesty, responsibility, fairness, respect, transparency, and citizenship.
Embrace ethical values
________ products give high immediate satisfaction but might hurt consumers in the long run.
Pleasing
_______ includes exaggerating package contents through subtle design, using misleading labeling, or describing size in misleading terms.
Deceptive packaging
________ includes practices such as falsely advertising "factory" or "wholesale" prices or a large price reduction from a phony high retail list price.
Deceptive pricing
________ refers to practices such as misrepresenting the product's features or performance or luring customers to the store for a bargain that is out of stock.
Deceptive promotion
________ products, such as bad-tasting and ineffective medicine, have neither immediate appeal nor long-run benefits.
Deficient
Nike makes shoes out of "environmentally preferred materials." It recycles old sneakers and educates young people about conservation, reuse, and recycling. What policy has this company adopted?
Environmental sustainability
________ is an organized movement of concerned citizens, businesses, and government agencies designed to protect and improve people's current and future living environment.
Environmentalism
________ means striving for good faith and fair dealing so as to contribute toward the efficacy of the exchange process as well as avoiding deception in product design, pricing, communication, and delivery or distribution.
Foster trust in the marketing system
_________ recognizes that organizations thrive from day to day by determining the current needs and wants of target customers and fulfilling those needs and wants more effectively and efficiently than competitors do.
Marketing concept
________ products have low immediate appeal but might benefit consumers in the long run, for instance, bicycle helmets or some insurance products.
Salutary
Which of the following describes a company that makes employees feel better about their work by giving them a clear direction?
Sense-of mission
________ marketing means that the company should define its mission in broad social terms rather than narrow product terms.
Sense-of mission
Which of the following considers the future needs of a company?
Strategic planning concept
In 1938, Congress enacted the ________, which gave the Federal Trade Commission (FTC) power to regulate "unfair or deceptive acts or practices."
Wheeler-Lea Act
