ML 350- Final Exam (Multiple Choice)
Family and Medical Leave Act require employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.
12
A quality circle is a group of _____ volunteer employees.
6 to 12
Examples of nonprogrammed decisions would be included in the decision to:
develop a new product or service
Which strategy can be profitable for an organization when customers are loyal and willing to pay high prices?
differentiation
The hiring of applicants based on criteria that are not job-related is called:
discrimination
Which of the following is NOT one of the tools used for putting strategy into action?
diversification
_____ is also referred to as work specialization.
division of labor
When departments are grouped together on the basis of organizational outputs, the organization is using a:
divisional structure
Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?
dog
The classical model of decision making is based on _____ assumptions?
economic
A(n) _____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view on solving immediate problems.
employer of choice
Intuition is based on _____, but lacking in _____.
experience; conscious thought
Paramount, Inc. is particularly concerned about pending legislation in Congress that would further regulate their organization. This legislation would be classified as a(n) _____.
external threat
FLY Industries is a global conglomerate company headquartered in the United States that does business in over fifty countries. The company seeks to balance global efficiencies and local responsiveness by hiring locally as well as from home. It can be best described as using which global corporate strategy?
multidomestic strategy
Relative to a flat organizational structure, a tall structure has a _____ span of management and _____ hierarchical levels.
narrow; more
Which approach defines how a decision-maker should make decisions?
normative
Silver n' Gold Inc. recently introduced a new control philosophy where all employees have access to the same information that owners have, such as what money is coming in and where its going. This is an example of which control philosophy?
open-book management
The goal of _____ is to get every employee thinking and acting like a business owner.
open-book management
Use of the balance scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?
performance measurement orientation
The _____ model of decision-making is useful for making nonprogrammed decisions when conditions are uncertain, information is limited, and there are managerial conflicts about what goals to pursue of what course of action to take.
political
A(n) _____ occurs when the organizational accomplishment is less than established goals.
problem
_____ decisions are associated with decision rules.
programmed
If your instructor has an attendance policy, she/he is using a(n):
programmed decision
Gillette operates numerous strategic business units. Most of its units in the personal care division have low market share but high business growth. These units are classified as _____.
question marks
Shirely works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she need to investigate further. What stage of the managerial decision making process?
recognition of decision requirement
Programmed decisions are made in response to _____ organizational problems.
recurring
_____ has led to the elimination of many positions in organizations.
restructuring
Fred has been assigned to conduct a SWOT analysis for his organization, Acme, Inc. As part of this assignment, Fred will:
search for the strengths, weaknesses, opportunities, and threats that impact his firm
The question mark has a:
small market share in a rapidly growing industry
The _____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation".
Americans with Disabilities Act
Which of the following created the Equal Employment Opportunity Commission?
Civil Rights Act
Which of these questions is central to a functional-level strategy?
How do we support our chosen strategy?
Which legal act establishes mandatory safety and health standards in organizations?
Occupational Safety and Health Act
Which of the following restricts mandatory retirement?
The Age Discrimination in Employment Act
Janessa is the CEO of a privately-held software company. In defining corporate-level strategies, which of the following questions would she most likely be concerned with?
What business are we in?
Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of:
a programmed decision
Feedback is important because:
all of these
Nonprogrammed decisions are made in response to situations that are:
all of these
The formal and legitimate right of a manager to make decisions is _____.
authority
_____ control is the process of setting targets for an organizations expenditures.
bugetary
The BCG matrix organizes along which of the following dimensions?
business growth rate and market share
Ford's decision to completely redesign its Ford Taurus can be classifies as a:
business level strategy
When Coca-Cola introduces Surge, a new citrus soft-drink, what type of strategy was being pursued?
business-level strategy
_____ means that decision authority is located near the _____ of the organization.
centralization; top
In times of crisis or risk of company failure, authority should be:
centralized at the top
Associated with the condition of _____ is the lowest possibility of failure.
certainty
The _____ model of decision making is most valuable when applied to _____.
classical; programmed decisions
Which of the following is the process of forming alliances among managers during the decision making process?
coalition building
All of the following are major perspective of the Balanced Scorecard EXCEPT _____.
competitors
When Philip-Morris, the tobacco giant, bought Kraft, Inc., it was pursuing a _____.
corporate-level strategy
Which of the following pertains to the organization as a whole?
corporate-level strategy
To remain competitive, companies should develop strategies that focus on core competencies, providing synergy, and creating value for _____.
customers
The use of teams may lead to too much:
decentrslization
Managers are often referred to as:
decision makers
Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:
delegation
_____ approach describes how managers actually make decisions, where as _____ approach defines how a decision-maker should make decisions.
descriptive; normative
Organization structure is defined as the:
framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated
The decision-maker must _____ once the problem has been recognized analyzed.
generate alternatives
Conolly Company uses internal recruiting whenever possible. This practice:
generates increased employee commitment
Total quality management:
gives all employees the responsibility for achieving quality goals
If ABC International has standardized it product line throughout the world it is pursuing a:
globalization strategy
Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of knowledge, experience, skills, and capabilities of employees?
human capital
_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.
human resource management
The _____ step in the decision making process involves using managerial, administrative, and persuasive abilities to translate the chosen alternative into action.
implementation
Which of the following is a key performance driver that is tied to human capital investments?
innovation
Focusing on how well resources and human capital are being managed for the company's future refers which component of the balance scorecard?
internal business processes
_____ generates higher employee commitment, development, and satisfaction than does _____.
internal recruiting; external recruiting
Which of these is true about the cash cow?
it has a large market share in a slow growth industry
Which of these is true about the dog division?
it has a small share of a slow growth market
Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas?
its ability to take corrective action when necessary
The star has a:
large market share in a rapidly growing industry
Carly's Clothes, Inc. manufactures children's clothes. Which of the following departments for Carly's Clothes can be considered a line department?
manufacturing department
Global companies often use a _____ structure to achieve simultaneous coordination of products across countries.
matrix
_____ departments include all of those that provide specialized skills in support of _____ departments.
staff; line
Some people argue that _____ is the most difficult and most important part of strategic management.
strategic execution
The set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals is known as:
strategic management
Which of the following refers to the planning and decision making that lead to the establishment of the organization's goals and of a specific strategic plan?
strategy formulation
The condition that exists when the organization's parts interact to produce a joint effect that is greater than the sum of the parts acting alone is know as:
synergy
Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organization structure?
tall
Which of the following has the highest possibility of failure?
the condition of ambiguity
Which of the following refers to the number of employees reporting to a supervisor?
the span of management
_____ can be defined as the combination of benefits received and costs paid by the customer.
value
How does managerial authority flow through the organizational hierarchy?
vertically
Strategy defines _____ to do (it) while organizing defines _____ to do (it).
what; how
_____ is the trend in recent years.
wider spans of management