ML 350- Final Exam (Multiple Choice)

Family and Medical Leave Act require employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.

12

A quality circle is a group of _____ volunteer employees.

6 to 12

Examples of nonprogrammed decisions would be included in the decision to:

develop a new product or service

Which strategy can be profitable for an organization when customers are loyal and willing to pay high prices?

differentiation

The hiring of applicants based on criteria that are not job-related is called:

discrimination

Which of the following is NOT one of the tools used for putting strategy into action?

diversification

_____ is also referred to as work specialization.

division of labor

When departments are grouped together on the basis of organizational outputs, the organization is using a:

divisional structure

Which of the following portfolio categories is made up of poor performers who command only a small share of a slow growth market?

dog

The classical model of decision making is based on _____ assumptions?

economic

A(n) _____ is a company that is highly attractive to potential employees because of human resources practices that focus on tangible and intangible benefits, and that embraces a long-term view on solving immediate problems.

employer of choice

Intuition is based on _____, but lacking in _____.

experience; conscious thought

Paramount, Inc. is particularly concerned about pending legislation in Congress that would further regulate their organization. This legislation would be classified as a(n) _____.

external threat

FLY Industries is a global conglomerate company headquartered in the United States that does business in over fifty countries. The company seeks to balance global efficiencies and local responsiveness by hiring locally as well as from home. It can be best described as using which global corporate strategy?

multidomestic strategy

Relative to a flat organizational structure, a tall structure has a _____ span of management and _____ hierarchical levels.

narrow; more

Which approach defines how a decision-maker should make decisions?

normative

Silver n' Gold Inc. recently introduced a new control philosophy where all employees have access to the same information that owners have, such as what money is coming in and where its going. This is an example of which control philosophy?

open-book management

The goal of _____ is to get every employee thinking and acting like a business owner.

open-book management

Use of the balance scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?

performance measurement orientation

The _____ model of decision-making is useful for making nonprogrammed decisions when conditions are uncertain, information is limited, and there are managerial conflicts about what goals to pursue of what course of action to take.

political

A(n) _____ occurs when the organizational accomplishment is less than established goals.

problem

_____ decisions are associated with decision rules.

programmed

If your instructor has an attendance policy, she/he is using a(n):

programmed decision

Gillette operates numerous strategic business units. Most of its units in the personal care division have low market share but high business growth. These units are classified as _____.

question marks

Shirely works in the human resource department at Turtle Shells, Inc. She believes she is seeing an increase in drinking problems among the workforce. She thinks she need to investigate further. What stage of the managerial decision making process?

recognition of decision requirement

Programmed decisions are made in response to _____ organizational problems.

recurring

_____ has led to the elimination of many positions in organizations.

restructuring

Fred has been assigned to conduct a SWOT analysis for his organization, Acme, Inc. As part of this assignment, Fred will:

search for the strengths, weaknesses, opportunities, and threats that impact his firm

The question mark has a:

small market share in a rapidly growing industry

The _____ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation".

Americans with Disabilities Act

Which of the following created the Equal Employment Opportunity Commission?

Civil Rights Act

Which of these questions is central to a functional-level strategy?

How do we support our chosen strategy?

Which legal act establishes mandatory safety and health standards in organizations?

Occupational Safety and Health Act

Which of the following restricts mandatory retirement?

The Age Discrimination in Employment Act

Janessa is the CEO of a privately-held software company. In defining corporate-level strategies, which of the following questions would she most likely be concerned with?

What business are we in?

Bierderlack has a policy that states that more than three absences in a six-month period shall result in a suspension. Colleen, the manager, has just decided to suspend one of her shift employees for violating this policy. This is an example of:

a programmed decision

Feedback is important because:

all of these

Nonprogrammed decisions are made in response to situations that are:

all of these

The formal and legitimate right of a manager to make decisions is _____.

authority

_____ control is the process of setting targets for an organizations expenditures.

bugetary

The BCG matrix organizes along which of the following dimensions?

business growth rate and market share

Ford's decision to completely redesign its Ford Taurus can be classifies as a:

business level strategy

When Coca-Cola introduces Surge, a new citrus soft-drink, what type of strategy was being pursued?

business-level strategy

_____ means that decision authority is located near the _____ of the organization.

centralization; top

In times of crisis or risk of company failure, authority should be:

centralized at the top

Associated with the condition of _____ is the lowest possibility of failure.

certainty

The _____ model of decision making is most valuable when applied to _____.

classical; programmed decisions

Which of the following is the process of forming alliances among managers during the decision making process?

coalition building

All of the following are major perspective of the Balanced Scorecard EXCEPT _____.

competitors

When Philip-Morris, the tobacco giant, bought Kraft, Inc., it was pursuing a _____.

corporate-level strategy

Which of the following pertains to the organization as a whole?

corporate-level strategy

To remain competitive, companies should develop strategies that focus on core competencies, providing synergy, and creating value for _____.

customers

The use of teams may lead to too much:

decentrslization

Managers are often referred to as:

decision makers

Gina wishes to transfer authority and responsibility to her subordinates. This process is known as:

delegation

_____ approach describes how managers actually make decisions, where as _____ approach defines how a decision-maker should make decisions.

descriptive; normative

Organization structure is defined as the:

framework in which the organization defined how tasks are divided, resources are deployed, and departments are coordinated

The decision-maker must _____ once the problem has been recognized analyzed.

generate alternatives

Conolly Company uses internal recruiting whenever possible. This practice:

generates increased employee commitment

Total quality management:

gives all employees the responsibility for achieving quality goals

If ABC International has standardized it product line throughout the world it is pursuing a:

globalization strategy

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of knowledge, experience, skills, and capabilities of employees?

human capital

_____ refers to the activities undertaken to attract, develop, and maintain an effective workforce within an organization.

human resource management

The _____ step in the decision making process involves using managerial, administrative, and persuasive abilities to translate the chosen alternative into action.

implementation

Which of the following is a key performance driver that is tied to human capital investments?

innovation

Focusing on how well resources and human capital are being managed for the company's future refers which component of the balance scorecard?

internal business processes

_____ generates higher employee commitment, development, and satisfaction than does _____.

internal recruiting; external recruiting

Which of these is true about the cash cow?

it has a large market share in a slow growth industry

Which of these is true about the dog division?

it has a small share of a slow growth market

Mistletoe Corporation has a detailed set of organizational goals and management information system that delivers timely and accurate information. Mistletoe still has control problems, however, because its managers refuse to act on the information they receive. Mistletoe's control process has flaws in which of the following areas?

its ability to take corrective action when necessary

The star has a:

large market share in a rapidly growing industry

Carly's Clothes, Inc. manufactures children's clothes. Which of the following departments for Carly's Clothes can be considered a line department?

manufacturing department

Global companies often use a _____ structure to achieve simultaneous coordination of products across countries.

matrix

_____ departments include all of those that provide specialized skills in support of _____ departments.

staff; line

Some people argue that _____ is the most difficult and most important part of strategic management.

strategic execution

The set of decisions and actions used to formulate and implement strategies that will provide a competitively superior fit between the organization and its environment so as to achieve organizational goals is known as:

strategic management

Which of the following refers to the planning and decision making that lead to the establishment of the organization's goals and of a specific strategic plan?

strategy formulation

The condition that exists when the organization's parts interact to produce a joint effect that is greater than the sum of the parts acting alone is know as:

synergy

Jacob, a customer service representative for AB Retailers, has seven levels of management between himself and the company's CEO. In contrast, his friend Rhonda, a customer service representative for YZ Retailers, has only four levels of management between her and the company CEO. Compared to YZ, Jacob's company has what type of organization structure?

tall

Which of the following has the highest possibility of failure?

the condition of ambiguity

Which of the following refers to the number of employees reporting to a supervisor?

the span of management

_____ can be defined as the combination of benefits received and costs paid by the customer.

value

How does managerial authority flow through the organizational hierarchy?

vertically

Strategy defines _____ to do (it) while organizing defines _____ to do (it).

what; how

_____ is the trend in recent years.

wider spans of management