MNGT 3810 Test 2 HMWK
Year after year, Hal has rated Bob and Jim's performance at a higher level than Sue and Tina. But by all accounts, Bob, Jim, Sue, and Tina have all made about the same number of sales and brought in the same amount of revenue each year. Some people say the ratings reflect Hal's thoughts about men being in his sales department. This would reflect which perceptual shortcut?
:like me" effect
Rudi's Bakery is known for its innovation in the market of organic bread. Which of the following most likely describes Rudi's culture?
A culture that tolerates risk, focuses on the means rather than the end, and uses an open-system focus.
Which of the following major concepts of group behavior describes the degree to which members are attracted to one another?
Cohesion
If Rudi's wanted to continue fostering innovation within the organization, which of the following human resource variables should it consider fostering?
Encouraging individuals to become idea champions.
Which of the following describes a structural variable that Rudi's Bakery could use to support innovation?
Facilitating frequent communication between organizational units.
Which of the following is a TRUE statement?
In a workplace, individuals differ in what and how much managing they need.
Dr. Samuels objects to the new EMR system because spending time on data entry will require physicians to work longer hours or see fewer patients. Given this view, what is the likely reason for his resistance to the change?
Incompatibility with the organization's best interest
John is trying to decide whether or not a team is the best approach to reach the division's goals. When he assesses what is needed to reach the goals, he can see that many of the people in the division will be dependent on others on the team for their own success. This is an example of which of the "team tests" we use to determine if a team will do better than an individual?
Is there interdependence between the tasks?
Which of the following is a TRUE statement?
Managers can do things to reduce job-related stress.
Who developed a theory of authority structure based on an ideal prototype of organization?
Max Weber
Merlin is a proofreader of manuscripts for a large New York City publisher. He receives manuscripts electronically and, using his word processing software at home, makes corrections and comments for the authors. Merlin's manager may be concerned that ________________.
Merlin may be distracted by computer games or his children when they are at home during the day and will not get his work done
Change has the ability to create stress for individuals in the organization. Often new situations have potential stress. For potential stress to become actual stress which of the following must be present?
There is uncertainty over the outcome and the outcome is important
Assume that a new position at CH2M Hill becomes available. Which of the following would be MOST useful when performing an internal search to fill the newly created position?
a human resource inventory
Assume that a new position at Rudi's Bakery becomes available. They would mostly likely try to find an internal candidate to step into the role. Which of the following would be MOST useful when performing an internal search to fill the newly created position?
a human resource inventory
Members agree early on to pay into a "pizza kitty" when they are late for a meeting. This expectation is an example of ______.
a norm
Brian feels very passionate about the new plan for the operations department. This is the first exciting thing that Brian has seen happen in his department. This represents which component of Brian's attitude?
affective
Debeneditti stressed the importance of being able to tolerate change as an employee at CH2M Hill. If the company hired an individual who subsequently could not tolerate the slightest change, this would be ________.
an accept error
Holm stressed the importance of finding people who love to be entrepreneurial. If the company hired an individual who subsequently could not be innovative and entrepreneurial, this would be ________.
an accept error
Which term best explains Fiona's gradual recollection that Joe acted guilty when she unexpectedly encountered him in the office?
attribution theory
Elm Street Market has purposely designed the organization so the Board of Directors does have ________, but it is the co-op members who have the __________.
authority;power
Who has HR responsibilities?
both organizational managers and the HR department
the theory of authority structure based on an ideal prototype of organizations describes an organization called a(n):
bureaucracy
The registrar's office has a reputation for requiring lots of documentation, long lines, and rigid departmentalization. This would be an example of which of the following structures?
bureaucratic
in comparison to Elm City Market, many grocery stores operate as chains, with stores across a region and a headquarters in one space. Some of the most critical decisions get made at the headquarters and then shared with the actual stores. This way of making decisions is considered which of the following?
centralized
Michael is very pumped up about the new direction his company is headed in. With everything new that is about to take place, Michael's boss enlists his help as a __________.
change agent
In Miller's description of her sales and marketing team, she says that they are constantly pushing each other for new and different ways of doing business. These three individuals are ready to be a catalyst for the next big market that Rudi's will enter. Miller should use these team members as ________ when it is time to move in a different direction.
change agents
Smithy's, the local coffee shop, is switching to an online pay system. What kind of organizational change are they facing?
changing technology
By stating that the hospital is moving ahead with the EMR conversion regardless of Jim's decision to remain with or leave the hospital, Jill is using which technique for reducing resistance to change?
coercion
Terry tells the managers that, if he does not see them distributing turkeys to their subordinates before Thanksgiving, they should not return to work after the holiday. This threat is an example of _______ power.
coercive
Jennifer Abrams is described as being a perfectionist and having exceptional organizational skills. Which personality trait in the Big Five Model best labels these tendencies?
conscientiousness
Rudi's Bakery is ready to hire a new master baker. It is this person's job to not only be technically adept at baking bread, but also highly proficient at setting goals for the baking team. Rudi's Bakery has chosen to look at an applicant's score on only one personality trait. Which personality trait would you recommend to predict performance for the new master baker?
conscientiousness
At Smith and Jones, employees and dependents who certify that they have been tobacco-free for six months or longer pay $50 less per month for health insurance. Smith and Jones's ultimate goal in this healthy initiative is to ___________.
control class
Organizational design involves ____________.
creating the organization's structure
If Rudi's Bakery is using the systems model (inputs > transformation process> outputs) to develop the company's new products, which of the following variables would be considered an "input"?
creative people
Project managers at CH2M Hill work with many different types of teams in their organization. They may need to form a team consisting of an engineering expert, a communications expert, a local human resources expert, and a sales expert. This kind of group is best called which of the following?
cross-functional
Toby is an accounting clerk whose responsibilities include processing invoices for payment. Along with a person from shipping/receiving and one from purchasing, he is developing a method to streamline the process to improve accuracy and speed up the payment of invoices. These three people comprise a _____________ team.
cross-functional
Rudi's Bakery works with many teams in their organization. Every week members of a work team, with participants from all areas of the organization, get together to look at all the key measures for success. This kind of group is best called which of the following?
cross-functional
To plan next year's strategy, Jill has brought the best and brightest from around the organization together. Representatives from each area were asked to bring their ideas for the new year. This represents which kind of team?
cross-functional team
Leah's team adds a representative from Career Services to act as the "point person" in the team's Pathway Skills project, allowing Leah's group to function as a(n) _______.
cross-functional team
It would appear that CH2M Hill's structure is based on a client focused design with teams supporting the work. What type of departmentalization structure would this suggest?
customer
Decisions involving how to get the work done at CH2M Hill are made by team members. This is an example of which element of organizational structure?
decentralization
Which of the following is considered a traditional organizational design?
divisional
Teams can create negative synergy because of:
dysfunctional conflicts, disinterest, communication failures, incompatibilities
With the introduction of the new compensation system, HR knows that people are getting a little anxious. So along with the announcement of the new system, HR is sending out an email that will explain why the new system is necessary and how the system is going to benefit the employees and the organization. HR is trying to reduce the resistance to change by doing which of the following?
education and communication
For the employees at Rudi's Bakery, they must have strong social skills and empathy for their coworkers. The personality construct that best captures this is which of the following?
emotional intelligence
For the engineers at CH2M Hill who are working with clients, they must have strong social skills and empathy for their client. The personality construct that best captures this is which of the following?
emotional intelligence
By describing Jennifer Abrams as lacking self-confidence and needing to project calmness, it can be assumed that she would score low in which Big Five Model personality trait?
emotional stability
Dr. Ratliffe apologizes to Mr. Mitchell for keeping him waiting, acknowledging that she understands his frustration. Which dimension of emotional intelligence does this demonstrate?
empathy
The first phase of the HRM process involves which of the following?
employment planning
Before implementing team processes as the standard way of doing business, managers are well advised to ____________.
estimate the cost of using teams vs. having individuals work independently
When managers object to the plan, Terry indicates that he is deferring to Caitlin's judgment because she is the HR professional. By doing so, he is conferring _______ power to Caitlin.
expert
In meetings, John has been known to raise his voice and use a tone that many on his team find offensive. In the past, this has gotten John attention and people stop to listen to his rant. Ross has now decided that this will not continue, and that the team will just ignore John when he speaks with such disrespect. This is an example of which of the following?
extinction
Chris loves meeting people at work. Some say he has never met a stranger. This behavior has served him very well in his position as he has built a large network of support. This part of his personality may be best characterized by which of the following?
extraversion
CH2M Hill likes to see the personality trait of _______ in their engineers, giving them the ability to be more of a consultant as they interact with their client.
extravert
Rudi's Bakery likes to hire individuals who fit the organization. They look for people that can take initiative and are not afraid to give their opinion. Which of the following may give them some insight into a employee?
extravert
When Rudi's Bakery is making a selection decision, they look for a person who would come in and take initiative right away with a positive attitude. What Rudi's is looking at is the applicant's __________.
fit
Bureaucratic organizations are characterized by
formal rules and regulations, clear and identifiable chain of command, strict departmentalization, high levels of work specialization
Members have been selected for the problem-solving team. They have exchanged contact information and are discussing what roles they will assign, who will be in charge, and what they intend to do about the problem they have been given. This team is in the ____________ stage of group development.
forming
When Scott presents the task of fundraising to the group, committee members bombard him with questions about lists, scripts, and direction. This behavior reflects which stage of group development?
forming stage
Larimer Mfg. has placed all the die cast machines in one area, the machining centers into a different area, and the finished goods in a warehouse room. Larimer is using ______________ departmentalization.
functional
What is HRM?
getting the right number of the right people in the right place at the right time
Social loafing is a very individualist perspective. Countries that value the individual over the team should be more cautious and not surprised to see social loafing. This represents which of the current issues in teams?
global perspectives
Allie acknowledges that there have been two thefts in the past two months, and Joe has been in the area both times. How would attribution theory label this behavior (see Exhibit 9-4
high consistency
Getting the right number of people in the right place at the right time is the mission of which of the following?
human resource management
Zoe must make a comparison between the members of her team. This is not a task she enjoys, but she understands why it has to be done. She has listed all of her employees in order from highest to lowest performance levels. This took a great deal of time, but Zoe made sure that there were no ties between employees and that everyone was in the correct order. This is which approach for comparing employees?
individual ranking
CH2M Hill is always seeking to use innovation to discover new and different ways of doing business. This would create a great deal of change for the employees on a regular basis. Which of the following is NOT a reason that employees might resist organizational change?
instability
Joshua indicates that Chad Alden is an "idea person" who sees possibilities in everything but sometimes lacks follow-through. Which MBTI personality trait describes these tendencies?
intuition
Chris met Ross for an informational interview about a job that Ross has now listed as open. At the meeting, Ross gave Chris a document that describes exactly what the new employee would do, how they should do it, and why it's done that way. This document is typically called a __________.
job description
Heidi Debeneditti, the Finance Director of CH2M Hill, states that selection really begins with early planning even before you post the job. To this end, it would be important to prepare the job description along with a listing of the qualifications needed for the position. This list of qualifications is known as a ________.
job specification
As a way to communicate innovations and new ideas with all employees inside McDoogles Game and Play, Jim McDoogle uses a tool called the McDoogle Black Box to facilitate sharing this information. McDoogles is what kind of organization?
learning
Elm Street Market prides itself on continuing to learn about the community, organic food, and their relationship with their customers. This best describes what kind of organization?
learning
Stan objects to the plan by pointing out that, unlike managers with small staffs, he has a large staff on two different shifts. The number of subordinates reflects his _______ power.
legitimate
What can managers do to reduce job-related stress?
match employees' abilities to job requirements, redesign jobs, provide feedback to reduce ambiguity, realign work schedules
Walmart advertises itself as the low cost provider and aggressively works to keeps its costs down so it can maintain enough profit to grow globally. We would expect the organizational structure of Walmart to be ____________.
mechanistic
The new HR team is finally building some camaraderie amongst its members. This represents which of the following stages of group development?
norming
Roger, who is a lead baker for Rudi's Bakery, has been on a work team for more than a year. Over time, the group members have grown really fond of each other and are proud to be on this team. The stage that this team is at would be which of the following?
norming
Without even saying it, everyone in the sales group knows that meetings start 5 minutes behind schedule. This exemplifies which of the following group concepts?
norms
Joanne loves trying new things. She is wonderful at experimenting with new technology, coming up with creative ideas, and working on the design table. This part of her personality may best be described by which of the following?
openness to experience
When working with clients, CH2M Hill encourages their engineers to operate as consultants. This would require their engineers to have some creativity, imagination, and intellect. Which of the following personality traits best characterizes this behavior?
openness to experience
In much the same way we can train dogs and children with treats for good behavior, managers can use __________ to help shape the behavior of employees.
operant conditioning
Bruce Beker compared Elm City Market to a grocery chain. He said that based on their structure, they could be more nimble than larger stores. Which of the following would best explain this type of organizational structure?
organic
The cell phone industry produces a steady stream of new gadgets with more features, bells, and whistles. To compete successfully in such an environment, a company such as Apple would likely have a(n) ___________ organizational structure.
organic
Sam's Pizza is a local restaurant that everyone wants to work at. Sam gives all shift managers the power to make their own rules, meet the customer requests in their own way, and adapt the menu to the changing of seasons. This would be an example of which of the following structures?
organic
Michael is constantly pitching in and helping out when someone on the team needs help, even if it means staying late. Michael's behavior can best be described as which of the following?
organizational citizenship behavior (OCB)
There are times when CH2M Hill would like to implement a planned change. What type of effort is best used for this?
organizational development
Getting work done efficiently and effectively is considered the goal of __________.
organizing
After every new hire, it will be important for Rudi's Bakery to acclimate the new employee to the job and the culture of the bakery. This is best accomplished through which of the following?
orientation
Ron was super excited about starting his new job. On his first day, Ron participated in a meeting where he learned about the organization and his new team. This meeting is called a(n) __________.
orientation
The quality of an organization is, to a large degree, determined by the quality of its _______:
people
Gary reported to Allie that he saw Joe leaving the locker room. In this perceptual process, Gary was the _______ and Joe was the _______.
perceiver; target
CH2M Hill does not want to be thought of as just selling a commodity, so innovation and creativity is a cultural goal for them. They are always trying to look at the situation a little bit differently. The first stage of the creative process is which of the following?
perception
Dallas would like to make sure she hires the best candidate to fill the accounts receivable clerk position. If she asks a candidate to create an Excel worksheet using data normally found in a typical day's work, she would be using a(n) __________.
performance-simulation test
In contrast to previous meetings, the group is energized and engaged during the third meeting, and members eagerly volunteer for assignments. This demonstrates which stage of group development?
performing
It took the self-managed team at CH2M Hill a long time to get into the groove of their work. Now if you were to drop in at one of their team meetings, you would see them accomplishing their goals and enjoying each other. The self-managed team is at which of the following group stages?
performing
When CH2M Hill describes a person as extraverted, they are actually describing a person's __________.
personality
At CH2M Hill, if the large work team finds a specific problem with one of the unique components on a large-scale project, a _____________ team is then formed to address that specific finding.
problem solving
At Rudi's Bakery, if the large work team finds a problem with one of the success metrics, a _____________ team is then formed to address that specific finding.
problem solving
At the conclusion of the meeting, Matt directs the workgroups to bring their recommendations to the committee for approval and formalization. This suggests that the workgroups are _______ teams.
problem-solving
Hanno Holm, the COO of Rudi's Bakery, stresses the fact that they look for people who understand both how they operate and fit within the culture. One of the best ways to help determine if there is a good match between a candidate and a company is which of the following?
realistic job preview
The best way that managers can manage negative behavior in the workplace is which of the following?
recognize its there
Oscar, an HR professional with a commercial bank, is on the campus of a local university to speak with this semester's graduates about career opportunities within his bank. Oscar is engaged in __________.
recruitment
It is clear from the video that CH2M Hill takes finding the right employees seriously. They take a great deal of time to plan early, understand what the role does and how it might evolve, and then move forward finding that right person. Which function of human resources management do these activities describe?
recruitment and selection
It is clear from the video that Rudi's Bakery takes finding the right employees seriously. They take a great deal of time to plan early and understand what the role does, to know what abilities and attitudes are needed by the new employee. Then they move forward in finding that right person. Which function of human resources management do these activities describe?
recruitment and selection
The tradition of having the staff serve a Thanksgiving meal to employees in the cafeteria on the day before the holiday is an example of _______ power.
reward
Ross is having difficulty trying to find balance in life. He is feeling pressure as dad, husband, director, colleague, and friend. Ross's stress is being caused by which of the following?
role overload
One of the managers states that Kevin Billings is "a legend in his own mind" who is convinced that he is the most qualified candidate for the job. Billings' opinion about himself suggests he is high in which personality trait?
self-esteem
Roger, who is a lead baker for Rudi's Bakery, has a high expectation for success, is not likely to seek approval from his colleagues, and is satisfied with his job. The personality trait that best describes Roger is which of the following?
self-esteem
Roger, who is a lead engineer for CH2M Hill, has a high expectation for success, doesn't really care what others think, and is satisfied with his job. The personality trait that best describes Roger is which of the following?
self-esteem
At CH2M Hill, the sales staff often meets without a sales director. When these teams get together they are able to find a solution on their own and make it happen. This would be an example of which of the following teams?
self-managed
When interrupted by the nurse during the phone call with her spouse, Dr. Ratliffe projects politeness, despite the fact that she is angry with her husband. This ability is an example of which dimension of emotional intelligence?
self-management
Following her confrontation with Cassandra, Dr. Ratliffe tells herself that she will not allow an upsetting situation ruin the rest of her day. Dr. Ratliffe's resolve is an example of _______.
self-motivation
It could easily be thought that Elm City market has low departmentalization, wide spans of control, and little formalization. Which of the following best describes this kind of structure?
simple
Two group members confess to each other that they have failed to complete their fundraising assignments but are relieved that other members have completed theirs. The inaction of the two members is an example of_______.
social loafing
Dr. Ratliffe acts playfully with her young patient in order to diffuse his fear and calm him sufficiently so that she can examine him. Which dimension of emotional intelligence does this interaction reflect?
social skills
In Jen's account of her workgroup's first meeting, which team process related to team effectiveness was highlighted?
specific goals
When Allie's assistant remarks that "a leopard can't change his spots" when referring to Joe's previous jail term for theft, which perceptual shortcut referred to in Exhibit 9-5
sterotyping
At CH2M Hill, there is a project team that is struggling with continued fighting and a mixture of different goals. It would be safe to assume that this project team is probably at which of the following group stages?
storming
The new research group is filled with conflict. Ross and Dawn are still competing to gain leadership and have the team follow their personal lead. The team is confused not only about leadership, but also about the reason they were called together. There is a great deal of aggravation and disenchantment with the research group. At this point, the research group is experiencing which of the following group stages?
storming
Rudi's Bakery has pulled together a cross-functional team that is looking at the issues of distribution. This is the team's second meeting, and there is a great deal of confusion over who the real leader is and what the exact goals are for the team. The stage that this team is at would be which of the following?
storming
Which of the following is considered a contemporary organizational design?
team
Raul's group has made little progress, and Eddie acknowledges that Raul "kind of does his own thing." Which contextual factor related to team performance appears to be most lacking?
team leadership and structure
Which of the following is not part of the creative process?
teamwork
Desmond works for a technology firm in Virginia from his home in South Carolina. He is able to stay connected through Skype, Messenger, and the organization's intranet. Desmond's work arrangement is most like which of the following?
telecommuting
Fiona suggests that Joe is to blame for the missing petty cash, citing his prior criminal behavior, rather than acknowledge the possibility that she miscounted the money. Fiona's accusation is an example of _______.
the fundamental attribution error
According to Glassdoor.com, the CEO of Walmart earns 804 times the median pay of workers in the same organization, supporting the idea that _____________.
the higher the KSAs and the greater the authority and responsibility, the higher the pay
The group describes Brian Peterson as logical and rational but emotionally distant or impersonal at times. Which MBTI characteristic best labels these traits?
thinking
Star Coffee is looking for a coffee drink that will be their next big seller. They have asked all the baristas to participate in creating new recipes for this drink. They have also told all baristas to go ahead and try any flavor combination they want; there will be no ramifications for "bad taste." Star Coffee is doing which of the following to increase creativity and innovation?
tolerate risk
__________ is learning experiences that seek a relatively permanent change in employees by improving their ability to do their jobs.
training
The customer care team has leveraged ________ to be the very best. They have a great deal of cooperation and have little in fighting.
trust
Danylle has heard the new vision for her team, and has a basic understanding that things can't stay the way they are, but she is still not excited about the change. The best way to describe Danylle's resistance to change is which of the following?
uncertainty
Ross understands that things can't stay the way they are, but he is not at all sure what the future looks like for the gluten-free market. The best way to describe Ross' resistance to change is which of the following?
uncertainty
At Rudi's Bakery sales staff must travel the country meeting with their distributors. The best kind of meeting to have when employees are disbursed in different locations is which of the following?
virtual
Identifying the stage of a group's development is important to managers because ___________.
when problems arise within the group, the manager will know how to help the group work through them
CH2M includes innovation and change as a vital part of their culture. They are always looking for ways to be creative in their processes. Which of the following metaphors best describes this kind of change perspective?
white water
Assume that reporting to a project manager of a particular client base at CH2M Hill is an engineer, a sales person, a vendor representative, and a project manager. Dividing the work activities into separate job activities is known as _______.
work specialization
At the local ice cream parlor, every employee had his or her own specialty. Ron made all the banana splits, Ross made the ice cream cakes, Maddi made the ice cream cookies, and Reese took care of all the chocolate dips. This is an example of which of the following?
work specialization
Which of the following is NOT a reality of today's workplaces?
work/life balance
Which of the following benefits is legally required to be paid by the organization?
worker's comp
If CH2M Hill were to do an employee survey and find that employees were very satisfied with a job that combines professional advancement with meaningful work, they would be tapping into which of the following beliefs?
workplace spirituality
A good manager ________________:
works to know the unique individual characteristics of his/her people.