MNGT 3O1 || Chapter 1: The Exceptional Manager: What You Do, How You Do It
What are the duties of first-line managers? (Choose every correct answer.) Multiple select question. Facilitating team activities Directing non-management workers Making short-term decisions Making long-range plans
Directing non-management workers Making short-term decisions
Which are elements of successful teams? (Choose every correct answer.) Multiple select question. Structure Secrecy Support Direction
Support Structure Direction
True or false: Nonmanagerial employees do not formally supervise other employees.
True
Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager. Multiple choice question. first-line top nonsupervisory middle
top
Which of the following defines an organization? Multiple choice question. Two or more people who share interests, hobbies, or collective goals A group of people who work together to achieve some specific purpose A group formed by people who are seeking friendship or common interests A large number of people gathered together
A group of people who work together to achieve some specific purpose
Which employee is the best example of a functional manager? Multiple choice question. Rachel, who is a supervisor and is responsible for the activities of three employees at the company. Mallory, who became the CEO after working for the company for 12 years. Brett, who is the manager of the company's accounting department. Miguel, who is responsible for the company's warehouse, production, and product source lines.
Brett, who is the manager of the company's accounting department.
The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing? Multiple choice question. Organizing Leading Planning Controlling
Controlling
As the sales manager at Audio Equipment Corp., Simone makes the best use of the limited resources available to her in order to achieve her company's sales goals. Which aspect of management is Simon practicing? Multiple choice question. Efficiency Ambiguity Groupthink Responsiveness
Efficiency
True or false: Having experience in a specific industry is the only characteristic people must possess to succeed professionally.
False
Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? Multiple choice question. Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals Harrison, who awards a $75 bonus to any employee who brings in a new customer Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person
Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals
Which of these employees is demonstrating a proactive learning orientation? Multiple choice question. Millicent is taking a computer coding class at the community college so she can apply for a new role at work. Rosa has worked in her department for 12 years and often acts as a mentor for new hires. Charlie is interested in applying for the management position at work and feels he has enough skills for the job. Grigor often takes the lead in volunteer opportunities at the office.
Millicent is taking a computer coding class at the community college so she can apply for a new role at work.
Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work? Multiple choice question. Controlling Organizing Planning Leading
Organizing
Match each principal function of management with its definition. Planning, controlling, organizing, leading.
Planning: Establishing goals and determining how to achieve them. Organizing: Arranging tasks, human resources, and other resources to accomplish the necessary work. Controlling: Monitoring performance against goals and taking corrective action as needed. Leading: Motivating, directing, and influencing others to achieve organizational goals.
Who are the managers that help teams achieve their goals? Multiple choice question. Fist-line managers Top managers Team leaders Middle managers
Team leaders
True or false: Taking ownership of a work project is an example of an attitude.
True
What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon? Multiple choice question. eager to please ability to take risks desire to learn frustration with current situation
ability to take risks
A learned predisposition toward a given object is called a(n) _____. Multiple choice question. value obligation resilience attitude
attitude
A company's management team demonstrates efficiency when it uses resources to Multiple choice question. raise product prices. be cost-effective. lower employee salaries. hire more staff.
be cost-effective.
The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed _____. Multiple choice question. meaningfulness sustainability career readiness mindfulness
career readiness
The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed. Multiple choice question. leading organizing planning controlling
controlling
Which of the following are management activities? (Choose every correct answer.) Multiple select question. integrating the work of people controlling the organization's resources performing assigned tasks distributing product and services pursing organizational goals
controlling the organization's resources integrating the work of people pursing organizational goals
Middle managers are said to have "high-touch" jobs because they _____. Multiple choice question. interact frequently with computer screens make long-term planning decisions deal directly with people direct the daily tasks of nonmanagerial personnel
deal directly with people
Salvador supervises ten sales associates at a large retail store. What is Salvador's management level? Multiple choice question. part-time middle top first-line
first-line
Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a Multiple choice question. board member. functional manager. general manager. team leader.
functional manager.
Managers who are responsible for several organizational activities rather than just one are called ______ managers. Multiple choice question. functional general first-line top
general
Tyler, a top manager at his company, is in charge of finance and human resources. Since he is responsible for several activities in the organization, he is an example of what type of manager? Multiple choice question. specialty staff general functional
general
In the interview, Henri was asked if he was familiar with coding, to which he replied, "Yes, I am. I have taken three coding classes during my studies at Iowa State University." The interviewer was asking about which aspect of career readiness? Multiple choice question. attitudes meaningfulness knowledge soft skills
knowledge
When Corinne asked why she didn't get the job, the manager replied, "I needed someone who understood basic accounting practices and you do not." Which aspect of career readiness for this job did the manager feel Corinne was lacking? Multiple choice question. knowledge attitudes meaningfulness soft skills
knowledge
In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?" Multiple choice question. Organizing Planning Controlling Leading
leading
Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function? Multiple choice question. informing conceptualizing organizing leading
leading
It is Micah's role at the company to plan, organize, and control the functions within the human resource department. Based on this, you can tell that Micah is in a _____ role at this company. Multiple choice question. board member front-line worker consultant management
management
Those who implement the policies and plans of top management above them and supervise and coordinate the activities of the first-line managers below them are called _______. Multiple choice question. middle managers CEOs board members assembly workers
middle managers
In her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the _____ effect. Multiple choice question. multiplier responsibility value efficiency
multiplier
The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect. Multiple choice question. multiplier competitive efficiency value
multiplier
The majority of a company's workforce is made up of _____. Multiple choice question. first-line managers middle managers top executives nonmanagerial employees
nonmanagerial employees
In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____. Multiple choice question. organization cadre cohort symposium
organization
In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision? Multiple choice question. leading controlling planning organizing
organizing
In terms of career readiness, soft skills refer to _____ skills. Multiple choice question. knowledge technical people
people
The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work. Multiple choice question. people goals jobs feedback
people
Setting goals and figuring out how to achieve them describes the _____ function of the management process. Multiple choice question. leading planning organizing controlling
planning
A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development. Multiple choice question. proactive reactive
proactive
Geoff is a sales representative for a magazine distribution company. His sales have been down the past two months but he has analyzed his customer base and come up with a new approach for making sales. He is hopeful that he will be more successful this month. Geoff is demonstrating _____. Multiple choice question. soft skills ambiguity resilience meaningfulness
resilience
The ability of an employee to bounce back from adversity and sustain him or herself when faced with a challenge is called _____. Multiple choice question. context attitude ambiguity resilience
resilience
Jillian applied for the management position that opened up at her office but was told she didn't get the job because she had a difficult time working with others and was best at accomplishing tasks on her own. The company believes that Jillian lacks _____. Multiple choice question. attitude knowledge meaningfulness soft skills
soft skills
Individuals in management who make long-term decisions about the overall direction of the organization and establish the objectives, policies, and strategies are called _______ managers. Multiple choice question. top first-line nonsupervisory middle
top
According to one study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment? (Choose every correct answer.) Multiple select question. motivation to learn diversity and inclusion critical/analytical thinking organizing/evaluating information written communication
written communication critical/analytical thinking organizing/evaluating information
