Module 2 - Scheduling (Appointment Scheduling)
A "no-go" or failed appointment occurs when a patient does not show up to their scheduled appointment.
False
A receptionist should use leading questions when trying to determine why a patient needs to schedule an appointment.
False
All medical offices use the same method for appointment scheduling.
False
Discrimination is the process of sorting or grouping patients according to the seriousness of their conditions.
False
If preprinted materials are used to explain a surgical procedure, the medical assistant does not need to provide additional explanations.
False
Pain or burning on urination is an example of an emergency condition.
False
Patients are responsible for scheduling their admissions to the hospital on their own time.
False
Practice parameter systems facilitate the coordination of appropriate time segments for staff, patients, and the practice's available equipment.
False
A medical assistant may sometimes need to schedule a referral appointment for a patient.
True
An open office hours system is the least structured of all scheduling systems.
True
Building a free time block into the daily office schedule at the same time each day is very important.
True
Forming a matrix includes depicting all unavailable appointment times within a schedule.
True
Ideally, before leaving the office, the patient will schedule his or her next appointment. This routine is known as advance booking.
True
In a computerized appointment schedule, the medical assistant selects the correct menu item or check-off box associated with an appointment to indicate a no-show or cancellation.
True
It is critical to document a cancelled or no-show appointment to protect the physician from legal liability.
True
Modified wave scheduling helps avoid the possibility that any patient would have to wait 45 minutes to be seen by the physician.
True
Some medical practices still use manual appointment systems instead of computerized systems.
True
Some offices have the patient complete a self-addressed postcard that is used in an appointment reminder for a system known as a tickler file.
True
The medical assistant has a responsibility to screen a patient correctly and assess the patient's need for immediate treatment.
True
The physician has a legal responsibility to see patients who are actually ill or need emergency care.
True
Using time patterns is similar to matrixing off time within the schedule to allow for catch-up time or nonscheduled appointments.
True
Wave scheduling provides built-in flexibility to accommodate unforeseen situations.
True
Patient ________ refers to whether a patient is a new or an established patient for the office.
status
The purpose of ________ scheduling is to begin and end each hour on time.
wave
Which of the following is NOT a method of scheduling?
Cascading wave