Module 2 - Scheduling (Appointment Scheduling)

A "no-go" or failed appointment occurs when a patient does not show up to their scheduled appointment.

False

A receptionist should use leading questions when trying to determine why a patient needs to schedule an appointment.

False

All medical offices use the same method for appointment scheduling.

False

Discrimination is the process of sorting or grouping patients according to the seriousness of their conditions.

False

If preprinted materials are used to explain a surgical procedure, the medical assistant does not need to provide additional explanations.

False

Pain or burning on urination is an example of an emergency condition.

False

Patients are responsible for scheduling their admissions to the hospital on their own time.

False

Practice parameter systems facilitate the coordination of appropriate time segments for staff, patients, and the practice's available equipment.

False

A medical assistant may sometimes need to schedule a referral appointment for a patient.

True

An open office hours system is the least structured of all scheduling systems.

True

Building a free time block into the daily office schedule at the same time each day is very important.

True

Forming a matrix includes depicting all unavailable appointment times within a schedule.

True

Ideally, before leaving the office, the patient will schedule his or her next appointment. This routine is known as advance booking.

True

In a computerized appointment schedule, the medical assistant selects the correct menu item or check-off box associated with an appointment to indicate a no-show or cancellation.

True

It is critical to document a cancelled or no-show appointment to protect the physician from legal liability.

True

Modified wave scheduling helps avoid the possibility that any patient would have to wait 45 minutes to be seen by the physician.

True

Some medical practices still use manual appointment systems instead of computerized systems.

True

Some offices have the patient complete a self-addressed postcard that is used in an appointment reminder for a system known as a tickler file.

True

The medical assistant has a responsibility to screen a patient correctly and assess the patient's need for immediate treatment.

True

The physician has a legal responsibility to see patients who are actually ill or need emergency care.

True

Using time patterns is similar to matrixing off time within the schedule to allow for catch-up time or nonscheduled appointments.

True

Wave scheduling provides built-in flexibility to accommodate unforeseen situations.

True

Patient ________ refers to whether a patient is a new or an established patient for the office.

status

The purpose of ________ scheduling is to begin and end each hour on time.

wave

Which of the following is NOT a method of scheduling?

Cascading wave