Comm 103: Chapter 1: A first look

Which of the following is a metacommunication you might share with your academic adviser if you were thinking about dropping a course?

"I don't understand the instructor's thick accent."

Which of the following statements best indicates that metacommunication is taking place?

"It's not what you said, it's how you said it that upsets me."

In the context of communication, small groups contain about ______ people.

3 to 20

A communication model is which of the following?

a formal description of the communication process

Health can decline quickly when individuals are deprived of communication, such as when they

are in solitary confinement.

The pathway through which we communicate is called the

channel

Environments that incorporate multiple communication channels at once are called

channel-rich contexts.

Which of the following is not a characteristic of competent communicators?

cognitive simplicity

Research has shown that people with strong ties to family and friends are less likely to suffer from which of the following?

mental illness high blood pressure premature death

Communication breaks down when we are

no longer communicating effectively.

Which of the following is not a characteristic of a small group?

poor conflict resolution

Which of the following would be considered feedback from students in class to the teacher's instructions for a new reading assignment?

yawns raised hands

Which of the following statements about communication is not correct?

Communication has no rules.

Which of the following statements about communication is true, given that it can be used for positive purposes, such as expressing love for our children, but also for negative purposes, such as lying or making threats?

Communication is neither inherently good nor bad.

Which of the following is not a communication myth?

Communication skills are improved by practice.

Which communication myth is illustrated by the belief that lack of effective communication is the primary cause of failing marriages?

Communication will solve any problem.

Which of the following statements are examples of spiritual principles?

Divine beauty is found in nature. I believe in destiny and fate.

Communication can solve any problem.

False

True or false: Cognition is the same thing as intrapersonal communication.

False

True or false: Everyone is an expert communicator because we have communicated practically every day of our lives.

False

True or false: Having an active social life is not a powerful predictor of a person's overall happiness.

False

Which of the following statements are true of the action model of communication?

It depends on the receiver to decode the message. It assumes a one-way process.

Which of the following are characteristics of communication?

It has relational implications. It is affected by the perceptions of the participants. It has literal meanings.

Which of the following statements about the transaction model are true?

It sees conversations as simultaneous two-way flows. It treats conversation participants as both sources and receivers.

Which statements about the interaction model of communication are correct?

It treats communication as a two-way process. It includes feedback. It includes context.

Which of the following should one remember to do when using channel-lean media?

Review your message before sharing it. Use emoji to convey emotion. Clarify your meaning wherever possible.

When Sam got up in the morning, he took a shower, chatted with his wife and kids at breakfast, and then went to work. At work, he asked a colleague to review a proposal, confirmed a lunch date with a friend, and wrote a memo to justify his request for a raise. Which of the following statements best describes this account?

Sam mostly addressed his instrumental needs.

True or false: Communication includes writing.

True

True or false: If people treat you as being intelligent, you will be more likely to believe that you have that trait.

True

Why did the officer presume the guilt of 14-year-old Santiago Ventura?

Ventura answered "yes" to all of the officer's questions.

Which of the following statements is true of situation-specific communication?

What works in one context may not in another.

In terms of the communication process, tone of voice functions as

a communication channel.

The communication model that treats communication as a one-way process is the ______ model.

action

Unlike relational communication needs, identity needs

are formed in part by comparing the self to others.

When we say there has been a breakdown in communication, it usually means that individuals

are still communicating but doing so ineffectively.

Which of the following conditions is the most likely to affect a person's capacity to empathize?

autism

Santiago Ventura never made eye contact with the police officer because Mixtec Indians

believe that it is rude to look people directly in the eye.

Interpersonal communication is

between two people.

The transaction model of communication maintains that people in a conversation are

both sources and receivers.

Standard instant messaging is an example of a ______ context.

channel-lean

Tweeting, sending email, and instant messaging, all rely on ______ media.

channel-lean

A recent survey of U.S. employers by the National Association of Colleges and Employers suggests that

communication skills are the most valued characteristic of a prospective employee.

The ability to formulate multiple explanations for a specific situation is called cognitive

complexity

Which form of communication involves communicating with yourself?

intrapersonal communication

Environments that use relatively few channels are called channel-______ contexts.

lean

Transactional communication typically takes place in channel-______ environments.

rich

Remarking "it is never okay to steal" is an example of using communication to meet a(n) ______ need.

spiritual

Which description of a political candidate is least likely to appeal to voters' perceptual filters?

stamp collector

According to a U.S. survey by the National Association of Colleges and Employers, which of the following ranks highest in terms of what employers were seeking in job applicants who were new college graduates?

the ability to communicate verbally

Confusion that results from the multiple meanings of the term boot in British and American English demonstrates

the arbitrary nature of language.

Which of the following expressions best describes the idea of empathy?

"Put yourself in my shoes."

According to research, the single most important predictor of happiness in life is

a successful marriage.

Anything that interferes with the receiver's ability to address a message is called

noise.

Which of the following is not a major type of noise in the communication process?

physiatristic

The distracting hum of a light fixture is ______ noise.

physical

Communication is the process that humans use to exchange information and create meaning by using which of the following?

symbols behaviors signs

Which of the following are the two basic contexts that make up the communication environment?

the psychological and the physical

Which of the following best describes instrumental needs?

Most day-to-day communication is about meeting instrumental needs.

Which of the following are common among the action and interaction models of communication but not the transactional model?

a series of back-and-forth messages separate source and receiver roles

Anna doesn't show up for a date she had planned with Claude. Before Claude calls her to ask what happened, he considers several possibilities, including "Maybe she's sick or has been in a car accident." This is an example of applying

cognitive complexity.

When 91% of surveyed U.S. adults report that their communication skills are above average, they are

confusing experience with expertise.

The ______ of communication is more important than the quantity.

effectiveness

Which elements does the interaction model add to the action model?

feedback and context

A study of doctor-patient consultations found that the more doctors talked, the more likely they were to

get off track and forget about patients' problems.

A common communication myth is that communication is inherently

good

Which of the following is the most common form of communication that people engage in?

interpersonal communication

In the context of communication, which of the following best completes this sentence: "Because words by themselves are symbols, they have no inherent ______ until someone uses them."

meaning

A formal description of the process of communication is called a communication

model

Deception has become more common in certain communication venues, such as

online personal ads.

If you distrust directions given to you by a tipsy stranger, you are applying ______ filters.

perceptual

Which of the following are elements of effective communication?

selecting a strategy for reaching your communication goals identifying your communication goals understanding unique cultural expectations using more than one communication strategy to reach your communication goals

The action model of communication describes a one-way model of the communication process, which begins with the ______ and ends with the ______.

source; receiver

Which context issue is least likely to affect your ability to talk about a sensitive topic?

time of day

Which of the following are reasons a speaker might prefer to conduct an online video conference rather than post an online video?

to use multiple communication channels to receive information from facial expressions from the audience

Which of the following are characteristics of feedback?

verbal responses nonverbal reactions

Meeting each of your communication goals in a given situation means that

you are an effective communicator.