Module 2.01, 2.02, & 2.03 Pre/Post Quizzes
Nonverbal communication is thought to make up what percentage of the communication process?
50%-70%
Which of the following is a form of communication that allows people to express themselves in direct, honest, and appropriate ways reducing tension in the workplace?
assertive communication
A nurse manager is relaying information about staffing changes to the staff on the night shift. What form of communication is the nurse manager using to deliver the changes?
downward
Rapidly advancing communication technology has great potential for increasing the productivity and effectiveness of an organization. What is the threat or challenge that exists with new methods that include intranet and electronic information systems?
pose a threat to patient confidentiality
A nurse leader is introducing a new glucometer protocol to members of the staff. What method of communication would best be used to make all staff aware of this change?
written communication
TRUE OR FALSE Gender differences do not lead to power struggles in nursing.
False
A new nurse leader asks for strategies to improve communication skills since there has been a large turnover of nursing staff. What suggestion from the director would be beneficial for the nurse leader?
"Be congruent in your verbal and nonverbal communication"
TRUE OR FALSE The American Nurses Association and the National Council of State Boards of Nursing have established principles for social networking.
True
The nurse manager is aware that there will be critical changes made to staffing sue to low census in an acute care facility, and staff is already lacking trust in administration. What would be the best way for the nurse manager to handle the situation?
be truthful regarding the situation about staffing census
A nurse working in a large, diverse university hospital informs the charge nurse, "I never know how far apart to stand from someone since we have patient from many cultures." What is the best response by the charge nurse?
"The degree of space is going to vary with cultural norms"
A nurse manager wants to increase the effectiveness of communication with a staff member since the staff member did not respond positively to the same message previously. What action by the manager would improve the communication?
-make the message clear and concise -use common terminology -stay positive when sending the message -have the staff member state understanding of the message
A nurse has just been promoted to a managerial position in the ICU of a busy hospital and is worried that members of the nursing staff will not treat the nurse's requests with the same respect and seriousness as they did the requests of the previous manager, who was well-regarded. What behaviors would reinforce the new manager's authority and power in the eyes of the staff?
-demonstrating influence with the hospital's senior leadership team -reminding staff how their efforts contribute to the unit's goals
A nurse manager is conduction a meeting with staff. What factors may significantly influence how communication is received and perceived during the meeting?
-the level of the manager -stress levels -gender differences
The gap that exists between a position of authority and subordinate is often referred to as the _________
authority-power gap
A nurse-educator has a very narrow power-authority gap when interacting with students in the clinical setting. What negative student outcome may occur because of this narrow gap?
the students will question their ability to make independent decisions
What behaviors should a nurse manager exhibit to narrow the power-authority gap that exists between the manager and the staff?
-being accountable -holding others accountable -asking personal questions to your staff
A nurse manager is assessing the internal climate of communication with a group of staff members prior to a meeting. What would the manager consider to be a part of the internal climate of communication?
-values -feelings -stress
How can a nurse leader bridge the authority-power gap?
Make a genuine effort to know and care for each individual
A charge nurse informs a staff nurse that they will be admitting the next patient that arrives on the unit. The staff nurse states acceptance and then proceeds to tell the other nurses that the charge nurse is unfair. What type of communication is the staff nurse displaying?
passive-aggressive communication
A nurse manager is using face-to-face communication when discussing a staff member's performance evaluation. What does the manager determine are the benefits of this method of communication in this situation?
-it will strengthen the connection between the manager and staff member -the manager can determine if the staff member understands the evaluation -it will combine verbal and non-verbal communication to convey messages
A health care provider is attempting to improve their connection with the nursing staff. What communication strategy would be appropriate for the health care provider to use to make this change?
maintain eye contact and nod or vocalize to show interest in conversation
A nurse manager informs the staff that if they do not increase productivity by 15%, there will be people losing their jobs. What form of power is the nurse manager displaying with the staff members?
coercive power
TRUE OR FALSE Channels of communication include upward communication, downward communication, horizontal communication, diagonal communication, and grapevine
True
TRUE OR FALSE Effective leadership requires the nurse manager or leader to develop verbal communication skills in order to decrease tension in relationships, decrease anxiety, and prevent depression
True
