Module 5 Exam - M&L

Based on how attracted his followers were to his vision, what source of power did Chenault have at American Express?

referent

A(n) _______ is a requirement for survival and well-being.

need

3. James - Is a member of a new product development team. Members have to be in constant communication and ready to respond at any time to unexpected changes.

reciprocal interdependence

6. Trina - Leads a surgical team which must coordinate its actions seamlessly. Communication is the key to the level of coordination needed between all the team members.

reciprocal interdependence

In equity theory, outputs usually refer to

recognition

Jalen manages his team with a strong focus on goals and how to achieve them with maximum efficiency and effectiveness. According to Fiedler, Jalen is a(n) _______ leader.

task-oriented

4. Duncan - Submits the final report prepared by his task force with recommendations for improving emergency response procedures.

adjourning

5. Glenna - Hosts a dinner to thank the team members for all their hard work on the project.

adjourning

According to the expectancy theory, motivation is high when people

believe that high levels of effort lead to high performance and, ultimately, to the attainment of the desired goals

According to the expectancy theory, how should Sean motivate his staff to increase sales by 10 percent?

by offering his staff a 5 percent commission bonus for everyone if sales increase by 10 percent

2. Terence - Always starts meetings by focusing the team on the big picture, the exciting future of the company as they work toward fulfilling his vision.

charismatic activity

4. Eiler - Talks enthusiastically to the divisional managers about the growth opportunities that will come from the new technology breakthroughs the company is developing.

charismatic activity

To further promote innovation among team members, a manager should avoid

closely directing or supervising the group.

3. Sinead - Threatened to cut Jenner's pay if he did not start arriving on time.

coercive

8. Naomi - Was fired when it was observed that her punishments of her employees were much too harsh and frequently went against company policy in their severity.

coercive

Managers at Comstat Technology establish a group, or a(n) _______ team, comprised of engineers from Germany, Japan, and the United States for the design and manufacture of a new vehicle.

cross-cultural

5. Termeh - Is working to institute a "sabbatical" program wherein managers will take up to three months every five years to reenergize, work on personally interesting projects, and develop creative insights into the company's future.

developmental consideration activity

A leader who is high in _______ is more likely to be able to develop and support the creative activities of his or her team members.

emotional intelligence

Workers at an automobile assembly factory can discard parts that do not meet quality standards without needing the permission of a manager first. This is an example of

employee empowerment

A person's belief that the effort they put into completing a task will lead to performing at a desired level is called

expectancy

Bill has low self-efficacy. As a result, his _______ tends to be low.

expectancy

In equity theory, inputs usually refer to

experience

4. Ruth - Was highly sought as a leader because of her 15 years of experience with cutting-edge technology.

expert

9. Dana - Returned to school to obtain an advanced degree in order to add to her leadership abilities.

expert

Because leading is one of the four principal tasks of managing, there is no distinction made between managers and leaders.

false

Deviance signals that a group did not respond when a member violated group norms.

false

Helga has the authority to fire an employee for violating the company's Internet usage policy. It can be said that Helga has coercive power.

false

High emotional intelligence makes leaders too sensitive and prevents them from instilling trust and cooperation throughout the organization.

false

Sanjay works for a large car dealership and is motivated by his sales commission. Sanjay is intrinsically motivated.

false

9. Cyrus - Calls a group meeting specifically to tell each member why they were chosen for this team and why each is important to the achievement of the team goals.

forming

_______ are shared guidelines or rules of behavior that can be used to help a group perform at a high level and meet its goals.

group norms

_______ reflect the behaviors and tasks that each member of a group is expected to perform because of his or her position in the group.

group roles

In comparing group sizing, members in a larger group _______ than members in a smaller group.

have more resources at their disposal

Carol is a manager who believes that carefully monitoring and maintaining control over employees is more important than maintaining cordial relationships with them. According to McClelland's needs theory, Carol has a

high need for power and a low need for affiliation.

If an employee is feeling underpayment (negative) inequity due to less pay than a comparable other, they are most likely to do all of the following except

increase their efforts

Leaders engage in _______ when they take steps to make sure that work gets done and employees perform their jobs sufficiently.

initiating structure

Angelo's boss frequently exhorts his employees to work harder by promising them a substantial bonus at the end of each quarter. However, bonuses are only sporadically awarded, regardless of meeting performance goals. As a result, Angelo's _______ may be low.

instrumentality

A transformational manager engages and empowers employees to take personal responsibility for solving problems through

intellectual stimulation

6. Angelica - Set up a series of meetings for the next couple of weeks with various departments to align the individual, group, and organizational goals.

intellectual stimulation activity

8. Hans - Has started a new program through which each department is notified monthly of their particular contribution to the fulfillment of the organization's goals.

intellectual stimulation activity

_______ is when groups experience conflict within the group.

intragroup conlict

According to McClelland, the need for affiliation is the extent to which an individual

is concerned about maintaining good interpersonal relations.

Legitimate power

is heavily influenced by personal leadership style.

According to Fiedler, _______ is the extent to which employees trust and are loyal to their superior.

leader-member relations

1. Akemi - As head of her department, Akemi can assign individuals to tasks, set their work schedules, and appraise their performance.

legitimate

6. Kimi - As CEO, Kimi can give orders to anyone and expect to be obeyed.

legitimate

1. The entire team - Often meet for drinks and dinner and socialize with each other even on weekends. They have become good friends.

norming

If a person is extrinsically motivated, he or she would be driven to

perform at a high level to avoid being impacted by a layoff

10. Elisha - Is the leader of a self-managing work team. She makes sure team members are empowered and have enough responsibility and autonomy now.

performing

2. Devlin - Has a barbeque at her home where everyone discusses their backgrounds, skills, work commitments—other than those to this group—and personal goals.

performing

7. Tripp - Is the leader of a command group and now must ensure that the group members continue to be motivated.

performing

8. Nola - Is pleased that the team now makes decisions as frequently as possible by consensus rather than majority rule.

performing

1. Jessica - Is a member of a sales group. The sales made by each individual representative are totaled to determine the overall monthly success of the sales department.

pooled interdependence

5. Terence - Works at a school that receives government funding. The student load for each teacher is added to that of the others to determine the total number of students taught, which in turn determines the amount of funding.

pooled interdependence

2. Aylen - Has the ability to award bonuses to her best workers.

reward

7. Kimiko - Awards a company car to the highest grossing sales associate each year.

reward

Members of a task force were recruited to provide specific perspectives to resolving a specific problem; however, the manager empowered the group to evolve their individual activities and contributions as needed to succeed. The executive is encouraging

role-making

Providing adequate medical benefits and safe working conditions addresses an employee's need for _______ in the context of Maslow's hierarchy.

safety

By giving employees the opportunity to realize their full potential, a manager satisfies the employees' _______ needs according to Maslow's hierarchy.

self-actualization

As a reward for completing his assignment two weeks ahead of schedule, Diego decided to take a vacation. The reward is an example of

self-reinforcement

4. Helen - Is a computer graphics illustrator. Her entire CGI team has nothing to do because editing of the live action scenes in the film they are supposed to be working on has been delayed.

sequential interdependence

Assume that Chenault had a strong desire to work for the benefit of his team at American Express. What type of leadership would this represent?

servant

_______ is the tendency of group members to exert less effort when they work in groups than they would exert if they were acting alone.

social loafing

3. Neo and Trinity - Both want to be team leader, and each disagrees strongly with the other as to the direction the team should take and the processes it should use.

storming

6. Nick and Nora - Argue vehemently with the other team members against a three-times-a-week meeting schedule.

storming

During the attacks of September 11, 2001, American Express lost 11 employees and suffered major damage to its headquarters. Chenault gathered his employees in Madison Square Garden and declared that the company was "sound" and "will overcome" the tragedy. Based on path-goal theory, what style of leader behavior does this represent?

supportive

7. Roland - Has instructed managers to use extinction to eliminate undesired behaviors by workers.

transactional

Lemor motivates her team members primarily by rewarding and reprimanding them. Lemor is using _______ leadership.

transactional

3. Ling - Offers her employees increasing levels of monetary rewards for increased output on the shop floor.

transactional leadership

Amira motivates her employees to focus their efforts on the needs of coworkers and customers, rather than just their own personal goals. She is demonstrating _______ leadership.

transformational

Chenault was able to influence employees in a way that they pursued American Express' goals over their own self-interests. What type of leadership did this portray?

transformational

_______ leadership makes employees aware of the importance of their performance to the organization and aware of their own needs for personal growth, motivating employees to work for the good of the organization.

transformational

1. Buzz - Arranged for a series of on-site workshops to help interested workers develop the knowledge, skills, and abilities to help them in achieving not only their personal goals but also the organization's goals.

transformational leadership

Chen-Chu performs the same job tasks as her coworkers, but she believes she is being paid less. This is an example of

underpayment inequity

Joe has the same qualifications (education and experience) as Chelsea, and they work for the same company. Joe finds out that Chelsea is earning a higher salary than him, even though they both do the same job. Based on equity theory, what is Joe most likely to experience?

underpayment inequity

2. Konrad - Has a new worker who has joined the production crew. That worker is slowing down the entire assembly line. As a result, pay will be lower until the new worker gets up to speed.

reciprocal interdependence

10. Yazmin - Has a passion for her work that motivates others to work as hard as she. Also, Yazmin is known and respected for her genuine consideration and concern for her workers.

referent

5. Inez - Is admired for her ability to remain calm in a crisis. Her employees trust her deeply.

referent

Dick is a customer service representative for William's Global Paints in New York City. Dick enjoys living and working in New York City because of the availability of public transportation as he does not own a car. William's Global Paints recently announced that they are giving a free monthly parking space to the worker with the highest level of customer service. This announcement does not affect Dick's level of motivation due to the impact it has on his

valence