MQM 220 Final Exam

ceremony

A __________ is a planned activity at a special event that is conducted for the benefit of an audience. story symbol slogan ceremony

efficiently

A few years ago, when Coca-Cola introduced Fruitopia beverage, it spent $30 million and set what it thought was achievable sales goals. However, the drink did not perform as hoped and lost money for the company. When top management decided to stop production of Fruitopia for its U.S. market, it was intending to help the company operate more ________ and reach organizational goals. cooperatively autonomously efficiently synergistically effectively

He acted at a postconventional level, which is a manner regardless of the expectations of others.

A lifeguard in Florida was fired for leaving his assigned zone because he opted to help a drowning man even though his supervisor ordered him not to leave his zone and to call 911 for help instead. His manager stated that "what he did was his own decision," and "he knew the rules." Analyze the lifeguard's actions and relate what he did. He acted at a postconventional level so as to avoid detrimental personal consequences. He acted in a preconventional level, following the leadership of his employer. He acted at a conventional level, conforming to the expectations of society. He acted at a postconventional level, which is a manner regardless of the expectations of others.

Be prepared for conflicts over goals and decision alternatives

A partnership of three former teachers started an online resource to help high school teachers teach science, technology, engineering, and mathematics (STEM) courses. However, their early success has been overshadowed by new education requirements from both federal and state education departments. Also, many competitors have emerged. The partners agree that they do not have solid non-political information that would help them predict the future of STEM support. Which approach is reasonable for them to take in making decisions? Be prepared for conflicts over goals and decision alternatives Assume clear links among decision elements Picture eventual static circumstances and solid information Expect to find a "right" answer by consensus

they dislike the number of domestic jobs that have been offshored to other countries.

A primary concern that Americans have about globalization is that: they don't want U.S. companies to have entry into expanded markets. they dislike the number of domestic jobs that have been offshored to other countries. they don't want to pay higher prices for foreign-made goods. they want companies in all countries to earn equal profits.

Setting biannual dates for investigating change options

A solar-energy manufacturing company is expecting new innovations to change its equipment and processes over the next two to three years. Which action illustrates that the manager knows how to keep employees on track toward accomplishing their final goal? Talking about competitors' responses to new regulations Putting up poster reminders about the final goal Setting biannual dates for investigating change options Discussing how the current equipment and processes work

F

A stakeholder is a systematic way to identify the expectations, needs, importance, and relationships within an organization. True False

Statement of values that guide the company

A start-up company founded a technical university to implement digital innovation into teaching. Which feature of the company's mission statement demonstrates the company's commitment to reinventing higher education? Statement of values that guide the company Description of desired markets and customers Location of teaching and administrative facilities Attitude toward employees and students

personal identity

According to Harvard professor Linda Hill, over the first year of becoming a new manager one of the keys to success is to transform the way people think of themselves, called ____________, which includes learning new ways of thinking. personal identity transitional change environmental factoring cerebral functioning

The hotel chain had a contingency plan in place with specific steps in place to respond to the situation.

After a large hotel chain discovered that their computer systems had been hacked and customer credit card information had been accessed, they immediately notified customers via email and offered access to free credit monitoring for one year. The hotel's quick action in response to a serious situation was likely due to which of the following reasons? The hotel chain had a contingency plan in place with specific steps in place to respond to the situation. The hotel chain's crisis plan indicated that the hotel should notify its customers. Hotel management had participated in scenario building which allowed them to predict future events and how to respond to them. The hotel's tactical plans included instructions on how to handle a computer security breach and hotel employees responded as necessary.

By emailing the team and acknowledging a worker's success on a recent project in addition to verbally commending this team member.

After demonstrating good mastery of technical skills, Suri was promoted to manager. She now manages the very team of engineers that she was once a part of. Suri has been in her current position for a while and would like to make further advancement. How can she show her boss that while being technically skilled, she also uses human skills effectively? By carefully looking over her team's shoulder, showing she always knows what's going on with her them. By designating one person to always share instructions with the rest of the team so that they get a chance to talk to each other. By allowing the team to bring pictures of their children to share with the others, but only during personal time. By emailing the team and acknowledging a worker's success on a recent project in addition to verbally commending this team member.

Stretch goals are way beyond the current levels of organizational capability.

Akram, the CEO of a brand new marketing firm introduces stretch goals into every company that he starts or joins. He believes that the only way for any team to overcome challenges common to start up companies is through radical innovation. As a result, Akram sets very high standards and goals to motivate the team to super-achieve. What can simultaneously be considered the best feature and, from some employees' viewpoint, be the worst characteristic of stretch goals? Stretch goals are not set in stone; they can always be changed by the CEO. Stretch goals are not always set with matching rewards for achievement. Stretch goals are way beyond the current levels of organizational capability. Stretch goals are more likely met with gradual, incremental improvements.

pluralistic, conflicting goals are known.

All of the following are assumptions of the classical model of decision making except: clear-cut problems and goals are available. pluralistic, conflicting goals are known. full information about alternative outcomes is available. certainty condition exists.

Develop a custom solution that will satisfice for handling the problem

Alli needs to make a quick decision under conditions of high uncertainty. She identified the decision requirements and analyzed the causes of the situation. Which action does she need to take next? Evaluate her course of action, and ask for realistic feedback Develop a custom solution that will satisfice for handling the problem Implement the most environmentally responsible alternative Select a desirable alternative to engage her company's employees

Doctors immediately respond to illness and injury events.

An internal medicine group practice wants to adopt a new trend, becoming a "concierge" operation. They will provide unlimited healthcare for monthly subscription fees. Which operational goal will be needed to successfully make this transition? Nurses set their own schedules for assisting physicians. Doctors immediately respond to illness and injury events. Receptionists schedule patient appointments far in advance. Billers review the health-insurance coverage limitations.

official goals.

Another term for the strategic goals of an organization is: fluctuating goals. official goals. ad hoc goals. temporary goals.

Covers key result areas

As department manager, Aoki worked out a plan with her team and help set goals for each of her employees. Each employee ended up with at least fifteen goals. This process violated which criteria for effective goal setting? Defined time frame Specific and measurable Challenging but realistic Covers key result areas

management.

Attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling is called: total quality management (TQM). motivation. management. organizational behavior.

The infrastructure is making economic development possible.

Bangladesh native Iqbal Quadir realized that connectivity equals productivity. He also knew his impoverished homeland was one of the least connected places on Earth. He collaborated with a fellow countryman to create Village Phone, which allows entrepreneurs (mostly women) to obtain microloans to purchase cell phones. This venture has resulted in thousands of new small businesses and improved communication. Decide what Iqbal is demonstrating with the invention of Village Phone. That following laws and regulations in various countries is politically important. The infrastructure is making economic development possible. That Village Phone users can show their individualism or uniqueness. Short-term orientation along with individualism is being demonstrated.

He is using the cognitive and social dimensions.

Benjamin has accepted a management position overseas in Japan. He is excited about this opportunity and has been learning about the Japanese culture and the complexities of how his current environment will change. Recently he has returned from a trip to Japan where he met several new people whom he now considers friends. Distinguish how Benjamin is using the global mindset. He is using the psychological and social dimensions. He is using the cognitive and psychological dimensions. He is using the cognitive and social dimensions. He is using the psychological and informational dimensions.

t

Brazil has had slow economic growth over the last few years, but is still one of the fastest-growing emerging economies in the world. True False

True

Companies that are successful in a turbulent world have managers who pay attention to cultural values and business performance. True False

Boundary-spanning roles

Constantine's jewelry shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing? Flexible structure Unfair practice Increased planning and forecasting Boundary-spanning roles Joint venture

Participants identify themselves

DeAngelo did solid research before founding a food-tour company in a coastal community. He used information gained by his competitive analysis of another beachfront food-tour organization, in business for over 30 years. Which type of decisions is he basing his entrepreneurial activities upon? Uncertainty decisions Nonprogrammed decisions Unique decisions Programmed decisions

Programmed decisions

DeAngelo did solid research before founding a food-tour company in a coastal community. He used information gained by his competitive analysis of another beachfront food-tour organization, in business for over 30 years. Which type of decisions is he basing his entrepreneurial activities upon? Uncertainty decisions Nonprogrammed decisions Unique decisions Programmed decisions

Company executives would reap increased financial rewards for management.

Demetrius has just been hired by a financial investment company, that has long used the management by objectives (MBO) method of goal setting and performance evaluation. Which outcome of a management by means (MBM) approach would Demetrius not include as a selling point for company adoption of MBM? Company executives would focus attention on doing business for customer good. Company executives would reap increased financial rewards for management. Financial analysts would still be motivated to score well on the metrics of success. Financial analysts would be less incentivized to sell products just to meet quotas.

partial in their point of view.

Developing a global mindset requires managers to possess all these traits except: partial in their point of view. able to deal with complexities. nonjudgmental. able to deal with ambiguities. open-minded.

He is using involvement culture that focuses on employee participation to adapt to change.

Devon owns a realty company. He is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that bimonthly he will meet with all his employees to discuss their concerns and ideas, showing how highly he values their needs. Identify which type of corporate culture Devon is using. He is using involvement culture that focuses on employee participation to adapt to change. He knows the importance of adaptability culture in responding to the needs of his employees. His use of consistency culture focuses on a stable environment for his employees. He is looking for ways to serve specific customers thereby making use of achievement culture.

Conceptual and behavioral styles

Emmanuel likes to be involved in giving input into the decisions that affect his team. Which two kinds of managerial decision styles, directing his work, would give him that opportunity to be heard? Behavioral and analytical styles Directive and analytical styles Conceptual and directive styles Conceptual and behavioral styles

Feng can overcommunicate the company's values by use of symbols and signals, and reinforce the values by his own examples.

Feng owns a restaurant chain that has recently opened locations in several areas. He wants his company to succeed and realizes that, in a rapidly changing world, he needs to pay careful attention to business performance and to cultural values. Relate how Feng, as a cultural leader, can demonstrate the importance of both business performance and cultural value. Feng can treat the culture as something that happens organically, driven by personalities. Feng can overcommunicate the company's values by use of symbols and signals, and reinforce the values by his own examples. Feng can help his employees see that only by working as a group will they achieve the necessary bottom-line results. Feng can allow his employees to make the necessary changes over time, realizing that everyone behaves differently.

Discretionary

For some time now, GlaxoSmithKline (GSK) has been making anti-AIDS drugs available in hard-hit areas of Africa at up to 75% off the global price. By providing the drugs at a fraction of their usual costs, GSK is acting at which level of social responsibility? Economic Altruistic Global Legal Discretionary

operational goals

Goals that are precise and measurable and carried out by departments, work groups, and individuals are called: strategic goals. operational goals. tactical goals. stretch goals.

Employees feel ready to meet a worst case situation.

Hannah is leading the management group charged with coming up with solid plans for the most high-impact contingencies. What outcome demonstrates that the group successfully met the challenge? Top executives read the documents produced. No organizational emergencies arise in the near future. Employees memorize the alternative responses. Employees feel ready to meet a worst case situation.

Recognizing the domain of ethics and accepting moral values as a force for good can regulate the behavior of managers.

Harry Stonecipher, the former CEO of Boeing, had a consensual extramarital affair with a female executive and was replaced because his behavior violated Boeing's code of ethical conduct. Many managers like Stonecipher have taken the view that their decisions are governed by either law or free choice. Contrast this mistaken view with the domain of ethics. The domain of ethics helps managers to uphold the rules that their company stipulates. Recognizing the domain of ethics and accepting moral values as a force for good can regulate the behavior of managers. The domain of ethics includes the values and laws written into the legal system. Because the domain of ethics has specific laws, it's important for managers to understand the principles behind the laws.

the administrative principles approach.

Henri Fayol developed 14 general principles of management including unity of command and the scalar chain which focused on the total organization. This is known as: the administrative principles approach. the humanistic perspective. the behavioral sciences approach. organization development.

Recognizing and providing learning opportunities as needed

How could a new manager use Vineet Nayar's principle of "employees first, customers second (EFCS)"? Keeping tabs on every detail of an employee's project Recognizing and providing learning opportunities as needed Keeping the status quo in their current environment Employing a bossless environment

She can show fairness as she decides how to distribute the bonuses.

In 2012 it was estimated that the average pay of CEOs at large U.S. corporations was 354 times what the average employee was paid, making executive compensation a hot-button topic in the United States. As the manager in her department, Alyssa has the final say as to who receives a bonus at the end of each quarter and how much that bonus will be. Decide how Alyssa can demonstrate that she is an ethical manager in her bonus distribution. She can give a few employees a small bonus so that her department saves money. She can give a small bonus to a few employees so that she will be able to reward herself with a larger bonus. She can show fairness as she decides how to distribute the bonuses. She can give each employee a very small bonus so that everyone is equal.

low-context culture

In a __________, people use communication primarily to exchange facts and information. low-context culture high-context culture long-term orientation short-term orientation

Get some solid criteria for what constitutes a maximizing solution

In his performance evaluation, Deandre heard his supervisor criticize him for settling for satisficing solutions, rather than maximizing solutions. Which action can Deandre take in making future decisions in order to change his supervisor's opinion? Lead more teams to get more practice about making decisions Organize the decision effort to compile all the problem details Get some solid criteria for what constitutes a maximizing solution Plan to set aside more time to reflect on each alternatives' benefits

She can institute a minimum purchase when paying by credit card so that the costs charged by the credit-card companies are covered.

Jack Dorsey is the designer of Square Reader, which allows smartphones to become a point-of-sale (POS) terminal, and lets small businesses and entrepreneurs process credit-card payments where they weren't able to before because of the fees involved. Trish is a manager for a small business owner who is currently locked into a contract with a credit-card company. The owner has asked Trish to look for ways in which they can reduce costs, thereby creating a more profitable bottom line. How can Trish demonstrate that she understands efficiency, using the concept Jack Dorsey created? She can fire two team members. She can take out an ad in the local newspaper for the company. She can institute a minimum purchase when paying by credit card so that the costs charged by the credit-card companies are covered. She can put up a sign stating that credit-card payments are no longer accepted, eliminating the fees charged by the credit-card companies.

Jiyaing needs to develop low-context culture.

Jiyaing is an HR manager at a research firm in China, and her company has decided to open a branch in the United States. Jiyaing has been assigned to assist the HR department in the new branch as they become familiar with the company's policies. Jiyaing would like to spend a little time getting acquainted with the people in the new branch while she's working with them, but they mainly want information that pertains to the company. Identify what type of cultural intelligence Jiyaing needs to cultivate. Jiyaing needs to develop high-context culture. Jiyaing needs to develop individualism. Jiyaing needs to develop low-context culture. Jiyaing needs to develop assertiveness. Feedback

Discovering daily and weekly resource scheduling roadblocks.

Kia's company has set a new operational goal for her work group: "Eliminate overtime." Which action by Kia demonstrates adherence to her work group's operational plan to achieve this goal? Documenting policies and procedures about overtime use. Asking for quality circle input about budget variances. Creating a new process for authorizing vacation requests. Discovering daily and weekly resource scheduling roadblocks.

A manager contributing to an ethical and socially responsible organization.

Laura Benetti of Dow Corning along with nine colleagues spent four weeks working with rural women in India to help them learn how to price and market the garments they made. They slept in lodge with limited access to hot water and electricity. Benetti commented that the experience "gives more meaning to your career." Determine what this is an example of. An ethics committee ensuring the company is abiding by ethical rules. A whistle-blower who is disclosing unethical and illegal practices. A manager contributing to an ethical and socially responsible organization. A chief ethics officer ensuring everyone is in legal compliance in the organization.

He can employ people from non-Indian cultures to bring different perspectives to his company.

Lenovo, the world's largest PC maker, is redefining the meaning of a Chinese company. They are blending the best of Eastern philosophy and culture with the best of Western business and management thinking. Lenovo's top managers now come from 14 different nations. Analyze how Shaheed's software company in India can reflect the same refinements that Lenovo is making in the changing international landscape. Because India has a young population, his company can design software that would appeal to the majority. He can utilize the country's large Spanish speaking population in customer service. Indian culture is focused on building relationships, so he can utilize this before focusing on business contracts. He can employ people from non-Indian cultures to bring different perspectives to his company. Feedb

Organizational virtuousness is applied because MAS is pursuing a positive human impact and society betterment.

MAS Holdings is an apparel manufacturer in Sri Lanka and has made a commitment to contribute to economic development while also improving the lives of employees, their families, and the community. More than 90% of the MAS workers are women, so MAS has built factories in rural areas with easy access so that women can work close to their homes and families. Relate the type of social responsibility MAS is applying. Organizational virtuousness is applied because MAS is pursuing a positive human impact and society betterment. Economic responsibility is applied because the corporation has benefited its employees through a profit-maximizing view. Organization virtuousness is applied because the corporation's direct economic interests are involved. Economic responsibility is applied because the goods and services that MAS provides will better the community. Feedback

Using business intelligence to be aware of what is going on externally

Managers at Nintendo are faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets. Nintendo is traditionally a console game maker and is confronting changes in technologies and consumer tastes. In 2012, Nintendo posted the first loss in its history. Which of the strategies below would help Nintendo modify its operation to increase sales? Using the technological dimension to see what is valued within society Supplying consumers with a product that is more efficient and effective Using business intelligence to be aware of what is going on externally Implementing strategic sciences to find out their consumers' wants

He starts to think in terms of building teams and becoming a motivator and organizer that is in contrast to his previous position of working independently.

Mark has recently been promoted to manager. In his previous position, he always completed his work alone at his cubicle despite being part of a team. New to management, Mark is not fully aware of the parameters he will face. He envisioned having greater freedom to make decisions to benefit the company, when in reality he just does not have the time to do so. Outline what Mark can do in order to become a successful manager. He can carefully make sure that his team is working both effectively and efficiently. He can encourage his team by letting them know he appreciates their ideas while at the same time sticking to his agenda, demonstrating good human skills. He starts to think in terms of building teams and becoming a motivator and organizer that is in contrast to his previous position of working independently. He can focus his efforts on honing his conceptual and technical skills to be in a better position to help to advise his team.

She can encourage her employees to pull together and help bring out the best in one another.

Menlo Innovations creates custom software for organizations. The company's founders wanted to create a unique environment that embraced teamwork, learning, and fun to infusehappiness into what is often lonely, grueling work. Identify how Alejandra can use this same type of culture in the programming department she manages. She can pair employees together to ensure a competitive thinking process. She can encourage her employees to pull together and help bring out the best in one another. She can ask employees to present her with new ideas so that she can add her own fresh perspective. She can provide close supervision to ensure that all are working at recognized levels.

Higher unemployment in the United States

NAFTA is a trade agreement between Canada, the United States, and Mexico. Which of the following is not one of the intended outcomes of this agreement? Lower tariffs between the countries Economic growth in all three countries Higher unemployment in the United States An increase in exports between the countries

They can become a geocentric company and favor no specific country.

Nestlé SA gets most of its sales from outside its "home" country of Switzerland. Its 280,000 employees are spread all over the world and more than half of the company's managers are non-Swiss. Nestlé has hundreds of brands and production facilities or other operations in almost every country in the world. Decide how Raquel's food distribution company, which has not yet branched out internationally, can follow Nestlé's example. They can become a geocentric company and favor no specific country. They can become a polycentric company and market to individual foreign host countries. They can become an ethnocentric company and emphasize their home country. They can become a geocentric company and primarily market to bottom of the pyramid (BOP).

is its core competence.

Nordstrom department stores are known for offering superior customer service. Nordstrom believes their customer service creates loyal customers and sets them apart from their competition. Nordstrom's superior customer service: is its core competence. a strategic goal. defines their target customer. builds synergy.

Olamide is in a decisional role and works as a resource allocator and a disturbance handler.

Olamide is a manager at a catering company, organizing an upcoming wedding. She will need to allocate a portion of her staff to cover the event. The owner has also given her a budget and a list of items that will need to be obtained in order to properly supply the food and equipment needed. As Olamide thinks about which of her staff to use at the event, she remembers that two of the waiters argued about the tips they received the last time they worked an event together. She comes up with a plan to avoid this same conflict at this event. Analyze the roles that Olamide displays, and select the roles that best describe her management responsibilities. Olamide is working in a human resources capacity to resolve this conflict. Olamide demonstrates an informational role and uses disseminator and spokesperson skills. Olamide is functioning in an interpersonal role and demonstrates the roles of leader and figurehead. Olamide is in a decisional role and works as a resource allocator and a disturbance handler.

Isabelle is using franchising, and Oliver is using offshoring.

Oliver's doctor in Nevada has decided to run several tests on him. The test results are then sent to India to be read by a doctor there because it costs less to analyze them in India. Isabelle has decided to go into business for herself and has been able to purchase a complete package of materials and services including managerial advice. Differentiate the market entry strategies that Oliver and Isabelle are both benefiting from. Oliver is using offshoring, and Isabelle is using exporting. Oliver is using franchising, and Isabelle is using offshoring. Isabelle is using franchising, and Oliver is using offshoring. Isabelle is using direct investing, and Oliver is using franchising.

t

One result of globalization is that countries, businesses, and people become more interdependent. True False

She used the practical approach, basing her decision on the prevailing standards of her profession.

Paula Reid is the manager at the Miami office of the U.S. Secret Service who set in motion a major prostitution scandal by reporting the misconduct of agents. Reid acted in this way believing that the agent's actions had hurt the agency's reputation and damaged its ability to fulfill its protective and investigative missions. Identify the approach that Reid has used in this instance. She used the practical approach, basing her decision on the prevailing standards of her profession. She used the justice approach, realizing that the greater good is served because people learn to help each other in their own interest. She used the justice approach, knowing that it leads to behavior toward others that people want for themselves. She used the practical approach, realizing that acts are moral when considering an individual's long-term interest.

Amrit, Marcel's high school football teammate, who lives in Washington, D.C.

RP Building Products is a manufacturer of engineered wood building materials with a factory located in Wichita, Kansas. Distinguish who of the following are examples of RP's stakeholders except: Marcel, a union member who works at the factory. Timothy, the man who picks up the wood debris from Marcel's department. Gabriella, a sales clerk who is also Marcel's wife. Amrit, Marcel's high school football teammate, who lives in Washington, D.C.

She can arrange a meeting with the new office that just opened down the street to demonstrate the products that her company offers.

Rachelle is a manager at a local life insurance agency. The business owner has given her the task of initiating ways to drum up business in order to meet quarterly goals. How can Rachelle apply the methods of small business owner Loic Le Meur, who is a hands-on kind of manager even though he's launched and sold several successful start-up companies and is the chief organizer behind Europe's largest annual tech conference? She can delegate the task to an employee on her staff. She can ask family and friends if they'd like to buy a life insurance policy. She can arrange a meeting with the new office that just opened down the street to demonstrate the products that her company offers. She can arrange a contest for her department before the end of the quarter with a gift card for the person who sells the most.

He can consider how to expand his company and how he would pay employees.

Raoul owns a dry goods store in Germany and is part of the European Union (EU) that uses the euro as currency. His business had steadily grown due in large part to the ability to easily export his products to other countries until the global recession began. Everything that he exports is now heavily taxed, which has caused him to have to lay off a number of employees. In the event that the EU returns to using national currencies, what are some things that Raoul could do to prepare? He can develop long-term orientation to ensure he meets his current obligations. He can develop high uncertainty avoidance and realize he needs a flexible view. He can cultivate a high-context culture to easily exchange facts and information. He can consider how to expand his company and how he would pay employees.

Because the engine is very expensive, he can look at ways to reduce the cost involved.

Rasheed is a division manager for a company that makes diesel engines. Rasheed has developed a concept engine that, while very expensive to manufacture, will create more jobs for people in his community and will emit much less exhaust than the current engines the company makes. What changes in Rasheed's concept can he make to take into account two aspects of the triple bottom line? Because the engine is very expensive, he can look at ways to reduce the cost involved. Taking into account the practical approach, he can change his concept to meet industry standards. He can allow the company's stakeholders to decide whether his concept is worth pursuing. He can consider his conventional level to see if his idea conforms to company standards. Fee

Differentiation

Rolex sells a product that is defined by its quality, craftsmanship, and luxury status. This is an example of which of Porter's competitive strategies? Brand advantage Price separation Cost leadership Differentiation

Implement teams to provide greater challenges for employees.

Rosa was promoted into a management position from her specialist role. Her previous job let her experience firsthand the pros and cons of specialization. Which action could Rosa take as a manager to overcome the biggest disadvantage of specialization for those reporting to her? Implement teams to provide greater challenges for employees. Change the environment of the specialists to be more comfortable. Promote other well-performing specialists to managerial positions. Lead a movement to recognize the contributions of specialists.

Managers commit to supporting the acquisition.

Sally-Jo, a long-standing director of marketing, believes that her company should acquire another company, a current competitor. Which outcome indicates that Sally-Jo has successfully built a coalition that supports that decision? A committee is appointed to study acquisition options. Many employees ask Sally-Jo "what's in it for them." Managers commit to supporting the acquisition. Executives hear Sally-Jo talk about the acquisition's benefits.

Sergio is able to help motivate people to accomplish goals whereas Tim demonstrates a lack of interest in his employees and their work.

Sergio Marchionne, CEO of Chrysler Group, demonstrates hands-on leadership with his employees. Tim is a manager at a local marketing group and consistently keeps his door closed, signaling to his employees that he'd prefer not to be interrupted. Compare Sergio's and Tim's management styles. Both Sergio's and Tim's management styles are fine; they're just different. Sergio is obviously more of a "people person" whereas Tim is more restrained. Sergio is able to help motivate people to accomplish goals whereas Tim demonstrates a lack of interest in his employees and their work. Sergio is able to spend his time the way he wants because he's the CEO, but Tim has to do more because he's lower level management.

Identify areas of uncertainty about the future

Sergio spent a lot of time designing extensive details to complete a tactical plan to guide his department. Which action should he take to avoid the most common cause of a plan creating a false sense of security? Keep in touch with her anxiety about success Ask for critical employee and customer input Identify areas of uncertainty about the future Ask other managers to review her plan

Starbucks was not factoring in the international dimension of the external environment.

Starbucks expanded into the European market with packed stores in Germany and the U.K., but its sales and profits in French stores were disappointing. Some of the reasons for this were a sluggish economy, more expensive rent, and higher labor costs in France; furthermore, instead of grabbing a coffee to go, the French prefer to linger over coffee. Relate what was affecting Starbucks ability to thrive in France. Starbucks did not account for the supply chain needed for delivery of their goods. Starbucks did not consider their competitors when opening stores throughout France. Starbucks did not look at the technological dimension that would affect the French society. Starbucks was not factoring in the international dimension of the external environment.

Customer-based division

The U.S. Internal Revenue Service is organized to focus on these four groups of taxpayers: individuals, small businesses, corporations, and non-profit and government agencies. What type of organizational structure does this represent? Matrix structure Geographic-based division Customer-based division Cross-functional team

utilitarian

The __________ approach says that moral behavior produces the greatest good for the greatest number. justice individualism utilitarian practical moral-rights

True

The cultural leader articulates a vision for the organizational culture that the employees can believe in. True False

Internal environment

The current employees of a company are part of what type of environment for the organization? External environment Task environment Internal environment General environment

Assign responsibility for the failure

The founders of a medical device company need to take a different direction, after they did not receive FDA approval for their equipment. What would not be part of an after-action review of their original decision? Create an action plan for future use Review which parts did not work well Assign responsibility for the failure Review which parts did work well

F

The great majority of managers operate at the postconventional level of moral development. True False

discretionary responsibility.

The highest level of total corporate social responsibility is voluntary and is demonstrated by a company's contributions to the community. This is called: ethical responsibility. discretionary responsibility. legal responsibility. economic responsibility.

The company is expressing a key corporate value with a slogan.

The hotel chain Ritz-Carlton advertises that they are "Ladies and gentlemen taking care of ladies and gentleman" as a way to convey special meaning to its employees. This is said to demonstrate the cultural commitment to take care of both employees and customers. What tool is Ritz-Carlton demonstrating to express its corporate culture? The company is exemplifying a hero with strong company values. The company is expressing a key corporate value with a slogan. The company is using ceremonial demonstration of its values. The company is conveying how valuable the employees are with a story.

False

The role of liaison encompasses relationships with subordinates including communication and influence whereas the role of leader pertains to the development of information sources both inside and outside the organization. True False

culture

The set of key values, beliefs, understandings, and norms that are shared by employees of an organization are called the organization's: culture. stories. patterns of dress. definition.

People, Planet, and Profit

The triple bottom line measures an organization's performance on which set of three dimensions? Stakeholders, Shareholders, and Sales Organizing, Planning, and Controlling People, Planet, and Profit People, Productivity, and Profit

whistle-blower.

To maintain the city's image as a safe tourist destination, Atlanta city officials ordered police officers to hide hundreds of crimes that were committed during the 1996 Olympics in the Georgia capitol. The police deputy chief that revealed to the public what the city officials were trying to do is an example of a(n): tenured employee. whistle-blower. key employee. ethical ombudsman. employee with a high level of discretionary ethics.

spokesperson and entrepreneur.

Two of the most important roles that small business owners play are: monitor and spokesperson. spokesperson and entrepreneur. resource allocator and entrepreneur. figurehead and liaison.

Susan is part of a staff department; Judy is part of a line department.

Two sisters work at the headquarters of the Zappos.com online shoe store. Susan works in over-the-phone customer support. Judy is a member of the warehouse stock supply group. Which functional approaches to structure do these departments reflect? Susan is part of a staff department; Judy is part of a line department. Susan is part of a line department; Judy is part of a staff department. Susan is part of a specialized department; Judy is part of an unspecialized department. Susan is part of an unspecialized department; Judy is part of a specialized department.

Globalization

Vladimir is a manager at an automotive plant in the United States. His company has realized it needs to think globally since the whole world is a source of business and has struck a deal with an automotive supplier in Brazil to buy 15% of their parts at a discounted rate as this will better serve the company's needs. His company has also determined that they can streamline their processes if they outsource some work. Relate what Vladimir's company is demonstrating. Corporate culture Globalization International reorganization Political cooperation

Mission of the company

What concept is at the top of an organization's goal hierarchy? Targets for success Mission of the company Vision for the future Strategy for revenue

Satisficing

What term is used to indicate that a decision maker chose the first solution alternative that satisfied minimal decision criteria? Risk Satisficing Certainty Bounded rationality

Justifying past decisions

What type of bias is Anastasia, a regional manager exhibiting when she continues to support a past decision she has made even if the current circumstances no longer apply to the situation that occurred when that decision was originally made? Being influenced by problem framing Being influenced by initial impressions Seeing what she wants to see Justifying past decisions

exporting

What type of business arrangement can be the easiest and most cost-effective way for a company to enter the international arena? Exporting Direct investing Franchising Outsourcing

Programmed

What type of decision refers to a specific situation that occurs frequently within an organization and the organization has a set of specific decision rules to apply whenever it occurs? Uncertainty Nonprogrammed Unique Programmed

Codified Law

What type of law deals with values and standards which are written into the law and which are enforceable in the courts? Free Choice Law Explicit Law Ethics Codified Law

Nonprogrammed

What type of management decision was involved when Toyota Motor Co. announced a recall of millions of units of its cars because of a faulty accelerator pedal problem? Uncertainty Certainty Nonprogrammed Programmed

Crisis planning

What type of planning occurs when the organization is faced with a situation in which its continued existence may be in question? Tactical planning Strategic planning Crisis planning Operational planning

Human

What type of skills is increasingly important for managers to demonstrate at all levels and in all types of organizations? Decisional Motivational Human Technical Conceptual

Perpetuating the status quo

When Google created its China-based search engine, Google.cn, it did not foresee eventually abandoning it because of censorship issues with the Chinese government. Which kind of bias could have been in effect when Google made its initial decision? Seeing what you want to see Perpetuating the status quo Overconfidence Being influenced by emotions

political risk

When a U.S. company risks the loss of its assets in a foreign country due to actions by the host government in that country, this is called: domestic risk. outsourcing risk. legal risk. political risk.

Scenario building

When managers at a large pharmaceutical company look towards the future and think about what could be, they are likely using which innovative planning approach? Situational designing Contingency planning Crisis planning Scenario building

Evaluation

Which is the last step used in managerial decision making? Evaluation Development of alternatives Diagnosis of causes Selection of alternative

Behavioral

Which major decision style is characterized by having deep concern for others as individuals? Behavioral Analytical Conceptual Directive

Organizing

Which management function deals with grouping tasks into departments? Planning Organizing Controlling Leading

Preventing the use of intuition and creativity

Which of the following is not one of the benefits of organizational planning? Setting performance standards Providing a source of motivation and commitment Guiding resource allocation Preventing the use of intuition and creativity Feedback

Peter Drucker

Which theorist created "management by objectives" in U.S. businesses? B.F. Skinner Elton Mayo Peter Drucker Frederick Taylor

Tactical

Which type of goals is middle management primarily concerned with? Leadership Tactical Operational Strategic

Consistency culture

Which type of organizational culture supports a rational and orderly way of doing business? External culture Achievement culture Consistency culture Humanistic culture

Scientific management

__________ emphasizes that there is "one best way" to perform a job or task in order to increase productivity. The "one best way" could be identified by studying each task and developing precise procedures. Scientific management The humanistic perspective The bureaucratic organizations approach The administrative principles approach The Hawthorne studies