NBE Arts Study Guide 1
those appropriate and helpful acts of counseling that come after the funeral
Aftercare (Post-Funeral Follow-Up)
increase in social support
Aftercare programs have evolved because of the:
Funeral Rite
All inclusive both funerals and memorial services
In regards to soiled clothing, the family should be given ___?
All of the above
Age ranges which should be considered for Public Relations outreach include:
All of these
The period of embalming history from 650-1861 is known as the:
All of these Period of the Anatomist Medieval Era The Middle Ages
The mobility of modern families has led to the increased popularity of ____________________.
All of these (memorial park cemeteries, cremation lot exchange programs)
Benefits of funeral rites include ___?
All the above
Crying
All the above
If a child is brought to visitation, they should NOT
All the above fit the statement
in the Islam faith, the name of God
Allah
Physicians are considered ____ to Funeral Directors.
Allied
On a funeral contract, the funeral director must include mandatory FTC disclosures if the contract is: A. Also a Credit Report B. Also a Statement of Goods and Services C. Expressed D. Irrevocable
Also a Statement of Goods and Services
an, an elevated place or structure on which sacrifices are offered or at which religious rites are performed; in the Christian faith, a table on which the Eucharist or Holy Communion is offered
Altar
an unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed-wood, composition materials (with or without an outside covering) or like materials.
Alternative Container
A family arranges for the cremation of their mother. They choose a fiberboard, cloth covered receptacle to house the body that does not have a fixed interior. This receptacle would be considered a/an: A. Alternative Cremation Container B. Cremation Casket C. Urn D. Vault
Alternative Cremation Container
A person committing ___suicide probably feel their life is sacrificial?
Altruistic
Federal Trade Commission
An agency of federal government created in 1914 to promote free and fair competition by prevention if trade restraints, price fixing, false advertising, and other unfair methods of competition
True
An endorsee is the person who receives an indorsed instrument.
True
An express warranty is created when the seller does or says something that induces the customer to buy the product.
What is another name for a written contract
An expressed contract
usually appears on the back of an instrument.
An indorsement
False
An indorsement transfers ownership of a negotiable instrument.
to be paid when the maker gets married.
An instrument is not negotiable if it is
negotiable
An instrument stating on its face, "Pay to Robert Stevens or bearer" is
True
An oral warranty made by the seller before or at the time of a sale that is contrary to the terms stated in the written warranty is not binding
Unfinished wood box
An unornamented casket made of wood which does not have a fixed interior lining.
Legislative act governing the donation of part or all of a decedent's body for the purpose of medical research: A. Anatomical gift Act B. Cadaver Donation Act C. Organ Donor Act D. Tissue Gift Act
Anatomical Gift Act
All of the following are types of final disposition, except: -Interment -Cremation -Burial at Sea -Anatomical donation -Entombment
Anatomical donation
The period of time when the Egyptians were embalming bodies was
Ancient
The placing of various organs in canopic jars and embalming by class distinction was specifically associated with which of the following early civilizations?
Ancient Egyptians
According to Kübler-Ross theory, which phase usually comes just before bargaining?
Anger
Preparation of the body (Greeks)
Anointed with oils and,perfumes and spices(no embalming practices) Decedent dressed in white burial robe Mourners were black Laid out in state insuring death occured and corpse had not suffered any violence 1-7 days depending upon status in life ritualistic wailing by female mourners
A syndrome characterized by the presence of grief in advance of an expected death or loss is ___?
Anticipatory Grief
The Development of a phobia is a symptom of
Anxiety
Person
Any individual,partnership,corporation,association,government or governmental subdivision or agency or other entity
Cash advance items
Any item of service or merchandise described to a purchaser as a "cash advance," "accommodation," "cash disbursement," or similar term. A cash advance item is also any item obtained from a third party and paid for by the funeral provider on the purchaser's behalf. Cash advance items may include, but are not limited to: cemetery or crematory services; pallbearers; public transportation; clergy honoria; flowers; musicians or singers; nurses; obituary notices; gratuities; and death certificates.
True
Any significant alteration of a negotiable instrument discharges the liability of the party whose liability is changed by the alteration.
The bereaved should be encouraged to ask questions:
Anytime
Which of the following is not an institution? Apartment Nursing Home City Morgue Hospital Cancer Hospice
Apartment
Folkway
Are behaviors less compulsive than mores of the same society (Keyword - LESS SEVERE)
Customs
Are social behavior dictated by the tradition of the people
Hebrew word meaning container; a casket made entirely of wood, containing no metal parts
Aron
A face to face meeting with members of the family or those in-charge of planning the funeral whereby the funeral is planned; vital statistics are recorded; and funeral goods and services are sold.
Arrangements Conference
the meeting between the funeral director and the client family during which the funeral arrangements are discussed
Arrangements Conference
An imitation of grass made in mat form and used at the cemetery to cover the earth around the grave.
Artificial Grass
A family sends their dead loved-one to you from the hospital at 1:00 AM. By 10:00 AM they have decided to use another funeral home in town. It WOULD be ethical for you to _____.
Ask if you did something to cause the change
The prelude occurs:
At the beginning of the service
The recession occurs:
At the end of the service
In early America, the traditional location of the preparation of a dead human body for funeralization was originally
At the home
counseling with the family as they select the services and items of merchansdise in completing arrangments for the funeral service of their choice when a death has occured
At-Need Counseling
The person signing cremation authorization, giving permission for the cremation to take place: A. Authorization Agent B. Cremation Representative C. Disposition Designee D. Trustee
Authorizing Agent
What generation was born between 1946-1964 in the post World War II era?
Baby Boomers
Non-declinable service fee
Basic services is the only fee which the consumer cannot decline (unless state or local law require otherwise). Funeral provider should recover expenses for services, facilities, or unallocated overhead in this charge.
"This material is fireproof and approved by Underwriters' Laboratories."
Below are four statements made by salespeople to customers. In each case, a customer made a purchase relying on the statement, the statement proved to be false, and the customer suffered a loss. Which statement would most likely serve as the basis for a successful suit for breach of warranty?
Sanctuary' is to Christianity [house of worship] as ___________ is to Judaism [temple or synagogue].
Bimah
leader of multiple churches in a particular denomination; in the Roman Catholic faith, the head of a diocese; in the LDS (Mormon) church, Bishop of the ward is leader of a single church
Bishop
Guilt directed toward others is called ___?
Blame
True
Blank indorsements turn order instruments into bearer instruments.
Loyalty conflicts can be a source of trouble especially in _________________________ families.
Blended
_________________________ families consist of a male, a female, children from previous marriages, and any children they might have together.
Blended
OSHA describes pathogenic microorganisms that are present in human blood as: A. Binary Microorganisms B. Bloodborne Pathogens C. Parenteral Microbes D. Pathogenic Flora
Bloodborne Pathogens
The second step in ABC crisis intervention is ___?
Boiling the problem down to its essentials
The name of the Buddhist faith to describe a calendar that is used to determine an accurate time for casketing the body
Bonze
Compare and contrast Greek and Roman death beliefs.
Both polythestic Neither embalmed Most common form for both was cremation Romans acquired most of their beliefs from the Greeks Greek Gods were mainly named after personality traits and the Roman Gods were named after objects. Romans later on started to bury their dead but it was very rare for either to embalm.
The most commonly used legal definition of death states that death occurs when this organ ceases to function: A. Brain B. Heart C. Lungs D. Kidneys
Brain
relating to a social organization
Brotherhood
Notification of the Pagoda is specific to:
Buddhism
see Interment and Inhumement/Inhumation
Burial
English funeral practices in the middle ages saw a rise in ostentation and what?
Burial Clubs
a legal document, issued by a governmental agency, authorzing transportation and/or disposition of a dead human body
Burial-Transit Permit (Disposition Permit)
That which is described as good and moral in business transactions is called ___?
Business Ethics
Who conducts the initial ADA Readily Achievable Test for barrier removal? A. Business Owner B. EEOC C. Employees D. Municipalities
Business Owner
How does the next of kin have quasi-property rights for their loved ones disposition?
By degree of kindred
You ask for permission to embalm and the family says yes. Then, a friendly neighbor of the family, who just happens to be there minding hers and everyone else's business, inquires as to how much embalming will cost. You respond:
By furnishing the family with a copy of your price list
A dead human body that is intended solely for scientific study and dissection: A. Cadaver B. Corpse C. Skeleton D. Wight
Cadaver
see Visitation/Visiting Hours
Calling Hours
Which of these types of losses usually allows for anticipatory grief?
Cancer
Which of these types of losses usually allows for anticipatory grief?
Cancer or AIDS
a portable shelter used to cover the grave area during the committal
Canopy (Cememtery Tent)
a religious singer who assists the clergy; assiste the Rabbi in the Jewish faith; assists the Priest in the Eastern Orthodox faith
Cantor
This officer of an ocean going vessel can authorize mandatory burials at sea: A. Captain B. First Mate C. Ships Chaplain D. Ships Doctor
Captain
In the Roman Catholic Church, a 'prince of the Church' is known as:
Cardinal
in the Roman Catholic faith, a dignity conferred upon Bishops making them Princes of the Church
Cardinal
People living in a funeral home, providing security in return for lodging are considered: A. Caretakers B. Employees C. Independent Contractors D. Sextons
Caretakers
Cash advance items may include, but are not limited to: cemetery or crematory services, pallbearers, public transportation, clergy honoraria, flowers, musicians or singers, nurses, obituary notices, gratuities, and death certificates; sometimes called an accommodation or cash disbursement.
Cash Advance
One who actively bears or carries the casket during the funeral service and at the committal service.
Casketbearer (Pallbearer)
One who actively carries the casket is called:
Casketbearer (or pallbearer)
Itemization of funerals has caused the decrease in the cost of _____________________ as a percentage of total funeral bills.
Caskets
What is a raised platform, with or without a canopy, that a body may be placed on? This was used throughout the Middle Ages.
Catafalque
an area of ground set aside and dedicated for the final disposistion of dead human bodies
Cemetery
see Canopy
Cemetery Tent
Graveside service
Ceremony commemorating the deceased at place of final disposition (also see Committal Service FD Glossary)
a legal copy of the original death certificate
Certified Copy of a Death Certificate
Who started the use of death certificates and the founding of cemeteries outside of urban areas?
Chadwick
The area of the sanctuary where the clergy are seated:
Chancel
Hebrew phrase meaning "Holy Society," a group of men or women from the synagogue who care for the dead; they may be referred to by laymen as the "washers;" in the past, took care of all funeral arrangements and preparation for Jewish funerals.
Chevrah Kadisha
The grief period following the death of a _______________, will be chronologically longer than any other type.
Child
Nagy
Children and Grief (stages and ages)
a letter or form from a priest stating the eligibility of the deceased for burial in a Roman Catholic Cemetery; a.k.a. Priest(ly) Lines
Christian Burial Certificate/Christian Burial Permit
A pathological grief reaction which is prolonged, recurs over and over and over and over, and has never (at least, not yet) come to a satisfactory conclusion is ___________________________.
Chronic
A pathological grief reaction which recurs over and over and over and over is ___________________________.
Chronic
A collapsible catafalque employed for church and home funerals?
Church Truck
During the middle ages, Christian bodies were commonly placed in what crowded areas?
Churchyards
The character of an individual viewed as a member of society; their behavior in terms of the duties, obligations and functions of a citizen, best characterizes ___?
Citizenship
An all inclusive term for spiritual leaders of various religious denominations:
Clergy
The person who conducts the funeral service is usually a member of the:
Clergy
The procession in a non-liturgical church is led by:
Clergy
Which of these IS considered an Allied Profession to Funeral Directors?
Clergy Florists Lawyers
diagonal couch
"45" 3/3 of the right side of the deceased
anthony van leeuwenhoek
'father of bacteriology'
Structure or room that contains several niches: A. Columbarium B. Ossuary C. Retort D. Lawn Crypt
Columbarium
a structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains
Columbarium
Which one of the following would not be used as a grave liner?
Combination case
Counseling should be done at least ___ after a loss?
1 week
List three (3) funeral practices that were discontinued during the 16th century Reformation led by Martin Luther.
1) Monastic Orders, burials, purgatorial brotherhoods and leagues ceased. 2) The pageantry of Catholic services was reduced to plainness. Turned all the fancy funerals back into simple services. 3) Lying in state ended for all but those at the highest rank.
External communication includes: 1 - personal letters 2 - congratulatory notes 3 - memos 4 - letters of reference
1, 2 and 4
How we regulate behavior
1. Customs 2. Folkways 3. Mores 4. Laws. 5. Taboo
A funeral home would have how many days to return any payments if a valid cancellation of a Door-to-Door sale was received? A. 5 business days B. 10 business days C. 15 business days D. 20 business days
10 business days
What type of steel is most often used in the manufacture of caskets with round corners and urn corner styles?
16 gauge
The Great Plague of London occurred during which period?
1664-1665
The "Burial in Woolen Act" came into being when?
1666
What percentage of funeral home's yearly income should be spent on advertising?
2-5%
What would a 48 ounce copper casket have?
48 ounces of copper per sqft. of metal
What is the approximate moisture content of kiln dried lumber used in casket manufacturing?
5%
Which one of these steel burial vaults would weigh the most?
7 gauge
The average life expectancy is?
78.8
Probably the best place for grief counseling to occur is ___?
A Home
True
A check is always payable on demand.
indorse and deliver the instrument
A check is made payable to "Mark Spitz." If Spitz wishes to negotiate the instrument, he mus
payable to the bearer
A check made payable to "Cash" is
In order to be negotiable, the drawee must be named in the instrument; is a type of draft; and is a popular form of negotiable instrument
A check...
Children and Death (Grollman)
A child's understanding of death
Adaptive Funeral rite
A funeral rite that is adjusted to the needs and wants of those directly invovled; one which ahs been altered to suit the trends of the times
Humanistic Funeral Rite
A funeral rite that is in essence devoid of religious connotation
Primitive Funeral Rite
A funeral rite which may be construed as being identifiable with preliterate society
Patriarchal
A joint family is always:
An assignment of proceeds
A legal instrument which authorizes payment of insurance funds for funeral expenses to a funeral home is:
either indorsement and delivery or delivery alone
A negotiable instrument may be negotiated by
words indicating a promise to pay.
A negotiable promissory note must contain
a conditioned response
A person who expresses anxiety and discomfort while attending a visitation at a funeral home is most likely experiencing:
True
A promise to pay $1,000 and a golf bag would not be negotiable.
False
A promissory note and a certificate of deposit has three parties, the maker, the makee, and the payee.
payable thirty days after the death of the maker
A promissory note is not negotiable if it is
Funeral ceremony
A service commemorating the deceased with the body present. (FTC definition. See also Funeral Service.)
Class
A social grouping in which members posses roughly equivalent culturally valued atrributes
Eulogy
A speech about the character of a deceased person at a funeral service is known as:
"Every dead body is deserving of respectful treatment, regardless of who they were," is an example of ___?
Absolutism
Every dead body is deserving of respectful treatment, regardless of who they were, is an example of ___?
Absolutism
Culture
Abstract pattens (rules, ideas, beliefs shared by members of society)
A response made by the congregation during a religious ceremony:
Acclamation
an alter attendant
Acolyte
Visiting a gravesite will help a grieving person
Actualizing the loss
Canine
Aftercare
Another name for the Mennonite Funeral Rite is:
Amish
A speech that is planned in advance but is presented in a direct, conversational manner:
An extemporaneous speech
The "Elysian Fields" is associated with which of the following cultures?
Ancient Greeks
The "Elyssian Fields" is associated with which of the following cultures?
Ancient Greeks
If a child is brought to visitation, they should NOT
Answers: be allowed to roam the funeral home be left alone with the deceased be kept from seeing in the casket, if they want to All of the above fit the statement
Crematory
Any person,partnership or corporation that performs cremation and sells funeral goods
usury
Any rate of interest above the maximum rate allowable by law is:
in the Roman Catholic faith, the head of an archdicese
Archbishop
True
Article 3 of the UCC is the statutory law that governs negotiable instruments
Bowlby is most associated with what theory or theories?
Attachment & Phases
The tendency in human being to make strong affectional bonds with others coming from the need for security and safety is the central premise of ___?
Attachment Theory
Bowlby
Attachment Theory Three/Four Phases of Grief
Bowlby is most associated with what theory or theories?
Attachment and Phases
Cultural Relativism & Ethnocentrism
Attitudes that exist toward cultures
Drug and/or alcohol abuse would be an example of ______?
Avoidance
Values are defined as ___?
Beliefs held in high esteem
The act or event of separation or loss that results in the experience of grief, defines what?
Bereavement
Rubrics for the Episcopal Church are found in:
Book of Common Prayer
Inorganic bone fragments left over after the cremation process: A. Burnings B. Cremains C. Crematory Dust D. Cresidue
Cremation
What is the principal source for statutory law?
Common law which is derived from English Law
The reduction of a dead human body to inorganic bone fragments via intense heat: A. Atomization B. Cremation C. Disintegration D. Immolation
Cremation
the reduction of a dead human body to inorganic fragments by intense heat in a specifically designed retort
Cremation
Receptacle used to transport and house the body for the cremation process: A. Cremation Container B. Ossuary C. Urn D. Urn Vault
Cremation Container
Ancient Rome
Cremation first gained widespread acceptance and practice in:
see Crematory
Crematorium
a furnace or retort for cremating dead human bodies; a building that houses a retort
Crematory (Crematorium)
What type of casket interior material consists of a thin crinkled cloth of silk, rayon, cotton or wool?
Crepe
in the Roman Catholic faith, a man who is a member of religious order without being ordanied or while preparing for ordination
Brother
What is the commercial principle that the seller is responsible for the product and discourages selling goods of unreasonable quality?
Caveat Venditor
Ritual
Ceremony is is synonymous with...
the portion of the church surrounding the altar, usually enclosing the clegy, area behind the altar or communion rail
Chancel
a building or designated area of a building in which services are conducted
Chapel
a person chosen to conduct religious services exercises for the military, the chapel of an institution or a fraternal organization
Chaplain
Casket handling fees
Charge, fee or surcharge applied to consumers who purchase their casket elsewhere (from a source other than the price list/funeral provider).
Grollman
Children and Death (Explaining Death to Children)
Discrimination IS allowed based on what?
Competence
the officiant who celebrates the Mass in the Roman Catholic Church
Clebrant
Reflecting the clients feelings back to them is a priority of ___ counseling?
Client-Centered
The emotional tone of a relationship as it is expressed in the messages that the partners send and receive defines which of the following terms?
Climate
Written document that changes a will, without voiding said will: A. Codicil B. Criminal Act C. Outrageous Act D. Tortuous Act
Codicil
Which of the following was NOT performed by Barber-Surgeons in 18th century England?
Coffin Construction
Which theory proposes that people have a motivational drive to resolve or reduce the differences between their actions and beliefs, often by adjusting their beliefs?
Cognitive Dissonance Theory
Where did American common law come from?
Colonial law which was derived from English Law
that portion of the funeral that in conducted at the place of disposition of dead human bdies
Committal Service
any carrier required by law to convey passengers or freight without refusal if the approved fare or charge is paid (airline, train, etc.)
Common Carrier
What is the core to a funeral director's ethics?
Compassion
Feeling an urge to get rid of all of the deceased s possessions is a sign of ____?
Complicated Mourning
Other factors which are happening simultaneously and adding to grief are called ____?
Concurrent Stressors
The 'deceased altar' is directly related to:
Confucianism
Teleological theory is also known as ___?
Consequentialism
Utilitarianism is a logical outgrowth of ___ ?
Consequentialism
funeral observances that relect present day (modern) influences in lieu of (or in addition to or as part of) the traditional ceremonies
Contemporary Funeral Rite
A level of moral development in which the expectations of the social group are supported and maintained is ___?
Conventional
In which Stage of Kohlberg's Moral Development are expectations of social groups supported and maintained?
Conventional
In which level of Kohlberg's Moral Development is the stage known as "Good Boy-Good Girl?"
Conventional
What is the term that is described as the believability of a speaker or other source of information?
Credibility
cremains
Cremated Human Remains
Effective date
Date that specific price list was put in to use
a dead human body
Deceased
Name two signs of death
Decompositions/putrefaction or rigor mortis
Taking innocent comments as personal attacks:
Defensive listening
Being excessively busy at the time immediately after a death most typically leads to ______________ grief responses in survivors.
Delayed
Lindemann's 3 major stages of grief include all BUT
Denial
The FLSA is enforced by the: A. Environmental Protection Agency B. Department of Labor C. NAACP D. AARP
Department of Labor
______________________ impedes all emotional, mental, and physical activities, including grief, which may set an unhealthy pattern for future grief.
Depression
________ is an important ethical duty during transport to your funeral home, embalming, and all phases of working with the deceased.
Dignity
The Magnuson-Moss Warranty act states that funeral directors must disclose certain information about any warranties, unless the funeral home: A. Disclaims all warranties B. Extends Credit to a family C. Sells only caskets D. Writes its own warranties
Disclaims all warranties
leading to an organized departure or inviting to leave
Dismissal
A grieving child who fights with old friends, ignores schoolwork, and wants to quit band, is probably in which stage of grief?
Disorganization
A grieving child who fights with old friends, ignores schoolwork, and wants to quit band, is probably in which stage of grief?
Disorginazation
liturgical celebration of the Eucharist in Eastern Orthodox churches
Diving Liturgy
Which of these is considered the "Father of Embalming"?
Dr. Frederick Ruysch
Civil Rights investigations are conducted by the: A. Attorney Generals Office B. Department of the Interior C. EEOC D. FLSA
EEOC
song or poem expressing sorrow or lamentation for the dead
Elegy
What is EAP?
Employee Assistance Program (form of employee therapy)
The final disposition takes place in a crypt inside of a mausoleum.
Entombment
The attitude that one's culture is superior to others defines ________________________.
Ethnocentrism
the consecrated elements of Holy Communion
Eucharist
layperson sanctioned to administer holy communion and other assigned tasks
Eucharistic Minister
an oration praising an individual, usually after death
Eulogy
Social Function
Event something in common (funeral is a social function)
The development of phobias is a symptom of ___?
Exaggerated Grief
a religious emblem consisting of two plain bars that intersect at right angles to each other
Cross
see Crucifer/Crossbearer
Crossbearer
one who carries the crucifix/cross during an ecclesiastical procession
Crucifer/Crossbearer
a cross with a figure or image representing the body of Christ (Corpus) on it
Crucifix
a chamber in a mausoleum, generally used to contain the casketed remains of a deased person
Crypt
Funeral directors who sense that all cultures and subcultures have valid sets of values are viewing their clients through
Cultural Relativity
Abstract patterns, rules, ideas or beliefs shared by members of society which are learned directly or indirectly are ___?
Culture
Which of these is considered a behavioral norm, based on tradition?
Custom
Of the following, which should take priority over the others? (select the best answer)
Customer service
The manager of one of your branch funeral chapels would be considered which type of White Collar Employee? A. Administrator B. Commissioned Salesman C. Executive Employee D. Professional
Executive Employee
Name two types of contracts
Express Implied
Usually, __________________ family systems have been most common in rural, agricultural areas, because more family members were beneficial to meet the workload.
Extended (Joint)
water blessed by a priest
Holy Water
a nominal compensation or recognition for service performed
Honorarium
If the deceased has no other living relatives, the funeral is arranged by the:
Informant
One who supplies the vital statistic information concerning the deceased, especially for a death certificate is always called the _____?
Informant
The person who makes the funeral arrangements and provides the vital statistical data about the deceased is usually referred to as:
Informant
The two major factors in Durkheim s suicide theory are regulation and ___?
Integration
Fidelity to moral principles best define ___?
Integrity
The final disposition takes place in a grave in a memorial park
Interment
conttract for future funeral services which cannot be terminated or canceled prior to the death of the beneficiary
Irrevocable Contract
The religion of Muslims is:
Islam
see Mogen David
Jewish Star
Extended
Joint Family is synonymous with..
Jules sets up a pre-need for her mother with the local funeral home. The money paid is placed into a trust company. In this scenario, who is the trustor? A. Jules B. Her mother C. The funeral home D. The trust company
Jules
On an Orthodox Jewish funeral, the final prayer at the grave said by the mourners is the:
Kaddish
in the Jewish faith, the grave
Kever
The Grand Knight is the contact person for:
Knights of Columbus
The choir loft is an architectural location most closely associated with:
LITURGICAL HOUSES OF WORSHIP
Which of these probably demonstrates Cognitive Dissonance in action?
Learning to love the car you bought
in the Jewish faith, the funeral procession
Levaya
Which theorist gained much of his/her early insight into grief through studying survivors of the "Coconut Grove Fire?"
Lindemann
What is the fabric made from flax?
Linen
a subdivision of a cemetery that consists of several grave or interment spaces
Lot
a mechanical deviceused to lower a casket into the ground
Lowering Device
1853
M.H. Crane and J.R. Barnes acquired the manufacturing rights from fisk in what year
Product, promotion and advertising are all aspects of ___ management?
Marketing
The founder of the Christian Science movement is:
Mary Baker Eddy
Burial Societies became commonplace during the
Medieval Period
A "sin-eater" was associated with
Middle Ages
"Random" families may not fully benefit from funerals because they may:
Miss the point
An adjustment process which involves grief or sorrow over a period of time and helps in the reorganization of the life of an individual following a loss or death or someone beloved, defines what?
Mourning
Mores
Must behavior calls for strong reaction from society if violated (keyword - MUST BEHAVIOR)
The entry-way into a house of worship:
Narthex
The OSHA standard concerned with providing information on and averting parenteral injuries: A. Bloodborne Pathogens Standard B. Formaldehyde Rule C. Hazardous Communications Standard D. Needlestick Safety and Prevention Act
Needlestick Safety and Prenvention Act
When a mourner's social circle doesn't know a death has occurred, or pretend they don't, the dath is said to be socially ________________________________.
Negated
When a mourner's social circle doesn't know a death has occurred, or pretend they don't, the death is said to be socially ________________________________.
Negated
Failure to exercise ordinary care: A. Negligence B. Felony C. Negligence D. Outrageous Act
Negligence
Which state has legalized "assisted suicide"?
Neither
Retelling of the story of the death should be discouraged ____?
Never
Who does NOT automatically have a right to know about the condition of a body?
News Media
Deontological theory is also known as ___?
Non Consequentialism
one in which the funeral home only agrees that the amount prepaid plus any accruals will be credited to the balance due. However, the price of the funeral will be whatever the current price is for the services and merchandise at the time the death occurs.
Non-Guaranteed Contract
A type of religious worship where the actual form or order of the worship service is left to the discretion of each individual church and/or minister:
Non-Liturgical
Which of the following is considered a source of income for a funeral home?
Non-formula services
Two little old ladies with white hair are in the same room at the nursing home. Both of them appear to be quite dead. Upon checking for identification, you find no toe tag or wrist band. You should:
Notify the attending nurse or supervisor
Industrialization has contributed to
Nuclear Families & Urbanization
An oral will is termed: A. Holographic B. Nuncupative C. Revocative D. Quai-legal
Nuncupative
a news item concerning the death of a person which usually contains a biographical sketch
Obituary
one who conducts a religious service or ceremony
Officiant
In a Mennonite funeral service, the horse drawn wagon is most closely associated with which of the following major bodies:
Old Order Amish
holder
One who takes possession of an instrument after proper negotiation is a
In grief counseling, people SHOULD be led to believe that grieving is NOT ___?
Orderly
Act that completely disregards proper conduct and transcends the bounds of common decency: A. Act of Amok B. Criminal Act C. Outrageous Act D. Tortuous Act
Outrageous Act
an arrangement made by cemetery whereby funds are set aside, the income from which is used to maintain the cemetery plot indefinitely
Perpetual Care
The provision of a focal point giving meaning to life and to death defines what purpose of the funeral?
Philosophical
The level of Kohlberg s moral development where the individual considers universal moral principle is ___?
Post Conventional
The best way to avoid money/credit/collection problems for funeral homes is
Prepayment
those funeral arrangements made in advance of need that do not include provisions for funding or prepayment
Preplanned Funeral Arrangements
The crucial component defining a "funeral" as opposed to a memorial service is:
Presence of the body
The kneeler is more properly known as the:
Prie Dieu
a kneeling rail
Prie Dieu (Prayer Rail, Kneeler)
A corporation owned by stockholders from the general public who are not part of a certain profession: A. Partnership B. Private Corporation C. Professional Corporation D. Public Enterprise
Private Corporation
The process of administering the decedents estate: A. Abatement B. Escheat C. Probate D. Replevin
Probate
the movement, in an orderly fashion, at the beginnin of a service
Procession/Processional
in the Church of Christ, Scientist, one authorized to read the lessons and scripture
Reader
According to the OSHA Bloodborne Pathogen Standard, containers used to store and transport infectious waste must be labeled this color. A. Black B. Green C. Red D. White
Red
What is a disadvantage of the use of technology in funeral service?
Reduced Human contace
The most liberal branch of Judaism is:
Reform
The normative or moral demands placed on the individual that come with membership in the group, defines what?
Regulation
Which of the following is an example of a misinterpretation of a verbal symbol?
Relative terms
Sacred beliefs, feelings, and conduct implementing the beliefs and feelings are all components of:
Religion
The affirmation of the faith of the deceased or the client family defines what purpose of the funeral?
Religious
Mourning
Reorganization and Integration.coordination of mental processes into a normal effective personality or with the individual enviornment.
a qualified indorsement
Riggins indorsed her paycheck with her signature and the words "without recourse." This is
beads and a crucifix used as an aid in the revitation of prayers
Rosary Beads
prayer revited in order at a Rosary or Vigil Service
Rosary Prayers
Doors in the center of the Iconostasis leading directly to the altar: only ordained clergy are to go through these doors; never cross on the solea in front of the Royal Doors.
Royal Doors
"Identifying the options available in solving the problem" is immediately followed by what step of ethical problem solving?
Considering the consequences of each option
Identifying the options available in solving the problem is immediately followed by what step?
Considering the consequences of each option
According to the FLSA, a work week must: A. Be changed every month B. Be indicated by use of a time clock C. Consist of 168 hrs D. Start on Sunday
Consist of 168 hrs.
Which leader officially changed their culture's religion to Christianity?
Constantine
In the Jewish funeral rite, funeral activities are generally not conducted from sundown Friday until sundown Saturday. This time period is know as:
Sabbath
in the Roman Catholic faith, a sacrament given to those seriously ill or in danger of death to prepare their souls for eternity.
Sacrament of the Sick
In the Roman Catholic faith, a religious pictureof Jesus Christ showing his radiant heart
Sacred Heart
Critical to any funeral firm's achieving its target profit is the careful development of _____.
Sales Objectives
the part of the church about the altar, inside the cancel; (this term may also be used to describe the area of the church where people sit for the services).
Sanctuary
Mound burials are specifically connected to which group covered in Unit 1?
Scandinavians
in the Roman Catholic faith, a pieve of cloth of a medal having religious significance usually worn around the neck
Scapular
All of the following are religious symbols [items] used in the Jewish funeral rite, except: Mogen David Menorah Ner Tamid Seudat Pall
Seudat
the Jewish Sabbath; Christi begins at sundown Friday and ends at sundown Saturday
Shabbat
in the Jewish faith, a watcher; one who sits with the body until burial
Shomer
a cloth of garment in which a dead person is wrapped or dressed for burial
Shroud
Death as a cultural universal will include all of the following except: -Announcement of death -Ceremony for the benefit of the mourners -Care for the deceased - Some type of formal religious observance -An acceptable mode of disposition for the deceased
Some type of formal religious observance
The Animistic view of death by the Romans stressed what as the vital principle which required constant attention?
Soul
A mortuary fee paid to insure entrance of the decedent's soul into heaven was called what?
Soul Shot
Kohlberg
Stages of Moral Development
The main source for funeral service regulation: A.City council B. Federal Government C. State Legislature D. Vatican.
State Legislature
What is a way funeral director has rights?
State Statues
Who enacts mortuary laws?
States
Defining the problem reduces ___ for the person in crisis?
Stress and Anxiety (Both B and C)
Durkeim
Suicide
a hand-sewn white linen shroud in which the deceased memebers of the Jewish faith are dressed
Tachrichim
Jewelry, cash and cars would all be considered to be what type of estate property? A. Intangible personal property B. Intangible real property C. Tangible personal property D. Tangible real property
Tangible personal property
Kubler-Ross
The Five Stages of Death and Dying
Cultural Relativism
The attitude that all groups or cultures are equal and important is known as
Bureaucratization
The creation of systems which governs through departments, subdivision, inflexible hierarchy
Patriarchal
The father rules the family; power is passed to the oldest male child
True
The first transfer of a negotiable instrument to the payee (a holder) by the maker or drawer is called an issue
payee
The party who becomes the first indorser of a note is generally the
What must take place in order to galvanize steel?
The steel must be submerged in molten zinc
Funeral homes may be held liable for their aftercare programs if those programs are held out to be: A. Facilitation B. Free C. Social D. Therapy
Therapy
Which of these is NOT a major contributing factor in cases of "death in an intense relationship?"
Timing
False
To qualify as an express warranty, the seller must use the word "warranty" or "guarantee."
The officiant tells you that there will be two preludes on the day of the service. This means:
Two musical selections before the service
Complicated Grief
Unresolved, Chronic Grief is also Called:
Package pricing/package funerals
Use of a single dollar amount to indentify the charge for a group or bundle of goods and/or service
Funeral rituals _______________________ grievers' feelings of loss.
Validate
Permit that allows a proposed building to be built in a zone that would not normally permit that type of structure to operate: A. Grandfather Clause B. Non-compete Clause C. Non-conforming Use License D. Variance
Variance
a Federal agency that administers benefits provided by law for verterans of the armed forces
Verterans Administration
Piping/ fluting/ pipe organ (interior HEAD PANEL design)
Vertical or horizontal, hollow tube like design. sometimes it is arranged in a "sun ray" design
ritual garments worn by clergy
Vestments
one who has served a prescribed period of time with the armed forves and who is no longer an active member or the armed forces
Veteran
in the Roman Catholic faith, a set of two candles tha tmay be placed one at the head and one at the foot of the casket during the visitation period
Vigil Lights
Demographics
Vital statistics of population ((births, deaths, marriages)
Who is credited as the first to use artieral injection for embalming?
William Hunter
seller's puff
Wilson went to the Costal Camera Co. to purchase a digital camera. Not knowing much about digital, she worked with a salesperson she thought could help her. After looking and testing several cameras, she narrowed her choice down to a particular camera and asked the salesperson: "Is this camera complicated to use?" The salesperson replied: "Anyone can work this camera, even my three year old daughter." Relying on this statement, Wilson purchased the camera she had selected. The salesperson's statement is a(n)
Which motivational style is authoritarian?
X
in the Jewish faith, a memorial service recited four times a year
Yizkor
Non-traditional funeral rite
a funeral rite that deviates from the normal or prescribed
barbe
a long pleated arrangement of fine linen was worn by a widow during the middle-ages. this arrangement resembled a beard
Cenotaph
a monument erected in memory of the dead but may not serve as a physical resting place
Injunction
a permanent order for bidding activities that would be detrimental to others
alloys
a substance that is the mixture of two or more metals include aluminum, zinc, and nickel
burnished
a surface made smooth and glossy usually by friction, brought to a highly developed finished or refined state (polished)
Influence of Mystery cults
about 300 bc from greece and the oriental east the spiritual aspect of an afterlife had a union with the cult god in ecstacy or in another world of torment, gloom and continued unhappiness
Ka.
according to ancient egyptian death beliefs, the element of the body which remained with the body in the grave and demanded attention from the living was
Social function
an event that allows those who have something in common with each
The process of correctly pronouncing all the necessary parts of a word:
articulation
The process of pronouncing all the parts of a word is known as:
articulation
more aesthetic luxury
as casket manufacturers became more sophisticated in their merchandise, this was an attitudinal change which was reflected in their product
A job description should be updated ___?
as needed
crane and breed
associated with the introduction and development of early funeral transportation
jean gannal
author of 'history of embalming'
The authority in the Mormon Church is:
bestowed directly from God
Nuclear (small 2 parents & kids)
can be patriarchal/matriarchal or egalitarian, economics based on total family income. usually parents work outside the family home - 2 income family, more liberal in thought/dress, actions (compared to joint) more mobile (move around)
Social stratification
categorization of people by money, prestige and power; a ranking
The emotional associations of a term:
connotation
metal caskets
contains ferrous and non ferrous
where is copper found?
copper is found free in nature
john hunter
credited with the discovery of 'hunter's canal'
What is the difference between criminal and civil law?
criminal law is enforced by the state where as civil law occurs between two individual parties
the god of wine
dionysius was recognized as
effigy
during the middle ages, a waxed death mask was referred to as an
One possible advantage of a memorial service over a traditional funeral is it ____________________.
encourages creativity in memorialization
hades
in the mythological concepts of the greek afterlife, the greeks prepared the body to go to
A speaker's words and actions:
message
Utilitarianism
morally right action produces the greatest good for the largest number of people
upholstery
padding used in casket found in the pillow, mattress, head panel and panel roll
casket's purpose
protection, practical utility and a suitable memory picture
The study o how people and animals use space:
proxemics
Humanistic funerals are rites held without
religion
Law
rules that govern society
Deals with the meanings of words:
semantic
What is the casket style interior that has the material drawn or gathered in a parallel fashion due to a particular sewing process?
shirred
Crying
should be encouraged reduces stress removes enkephalin all of the above
modified declining price structure
similar to declining except the lowest priced casket is less expensive
Preparation of the body(Greeks)
similar to modern day times eyes and mouth closed(by relatives and friends) body washed with warm water(hopes of revival) by female family members
Infant caskets increase in what length increments?
six inches
master of ceremonies
the 'designator' in ancient rome was also referred to as the
ancient greeks
the 'elysian fields' death belief is associated with which of the following cultures
horus
the canopic jars which housed the organs of deceased egyptians were named after the four sons of
Urbanization
the change from rural to urban in character
ireland and scotland
the country which practiced 'communion of the dead' was
Bureaucratization
the creation of a system which governs through departments and
nefesh and basar
the jewish people believed the individual was made up of two elements which were
issue
the offspring or children of a specific set of parents
norther europeans
the people who cremated their dead with all of their wordly possessions were
individual
the primary focus in client-centered theraphy is the:
Sociology
the science of social groups; the processes that tend to maintain or changethese forms of organizations and the relations between groups and individuals
Mobility
the state or quality of being mobile; the ability to move from place to place
Neo-localism
the tendency of offspring to move away from the area in which they were
a flint stone knife
the term 'tabona' refers to
birth to 3 years
there is no comprehension of understanding death
A container of cremains is called a(n)
urn
A contract, which is enforceable by the courts, is ___?
valid
When is a valid contract formed?
when both parties reach an agreement
words
when talking to a child about death, attitude is more important than:
hardwood
wood of any broad leaved tree as distinguished from a conifer (cone bearer)
*WISHES OF DECEASED vs. WISHES OF FUNERAL PLANNER*
• The legal effect of the pre-funded contract once death has occurred • The rights and duties of the next of kin • The legal effect of a pre-planned contract • 3rd Party Contracts - contracts entered into by two parties for the benefit of another —The effect of third party beneficiary contracts
"Problem-solving", "Active Emotional", and "Avoidant" are all styles of ___?
Coping
What is a malleable, ductile, metallic element having a characteristic reddish brown color and is frequently used in casket construction?
Copper
What is wrought copper?
Copper that has been melted and rolled into sheets
restrictive indorsement
"For deposit only, Robert Marin" is a
unit pricing
"pay one price" the price of the casket covered the whole funeral
coffins(greeks)
"rudely fashioned" baked clay might include painted floral designs chests of cypress wood stone eventually became most popular material body placed in coffin prior to final disposition
How much money/business assets should an applicant of a new business have when applying for a loan?
$1 for every $2
bill dies without a will and is survived by his wife and daughter. Bill left an estate of $80,000. Under the Uniform Probate Code, how much of the estate would go to the daughter?
$10,000
According to 2015 statistics, what is the median hourly rate for funeral directors?
$25.67
George is going on Medicaid. He has a revocable guaranteed trust that contains $3,000 for a casket, $5,000 for services and $2,000 for a mausoleum crypt. How much of this pre-need trust would be considered an asset by Medicaid? A. None, revocable guaranteed trusts are not considered assets. B. $2,000 C. $3,000 D.$4,000
$3,000
Sensitivity to the loss experienced by a client family prompts the funeral director to avoid which of the following phrases:
'Good Morning, Good Afternoon, Good Evening.'
A client family asks to witness the transfer of their loved one. The funeral director responds by telling the family:
'This is what usually happens on a transfer' (explain)
dr. frederick ruysch
'father of embalming'
dr thomas holmes
'father of embalming' in the US
marcello malpighi
'father of histology'
libitina
'the goddess of corpses and funerals' is recognized as
Cultural Universals
(AC/DC M) 1. Announcement of death 2. Care for the deceased 3. Disposition 4. Ceremony or ritual 5. Memorializaton
Egalitarian
(Equal) male and female both have equal rights, duties, and governing power
Socialization
(enculturation)
gross casket profit
(margin) profit of each casket to funeral director
full couch perfection cut
(most common) ogee moves with the lid or cap
half couch perfection cut
(must common) ogee moves with the lid or cap
A public officer whose chief duty is to investigate questionable deaths
Coroner
An elected or appointed public official whose chief responsibility is to investigate questionable deaths:
Coroner
Which of these people could be allowed in the preparation room during embalming?
Coroner
a public officer whose chief duty is to investigate questionable deaths. (Also see: Medical Examiner)
Coroner
The deceased has no affiliation with a doctor at the time of the death. The release to the funeral home will come from:
Coroner or medical examiner
see Funeral Procession
Cortege (archaic term)
a portable stretcher commonly employed in an ambulance or transfer vehicle for the moving of the sick, injured, or deceased
Cot
Webster
Counseling Definition (Advice)
Ohlsen
Counseling Definition (Therapeutic)
Humanistic funeral rite
- a funeral rite that is in essence devoid of religious
Extended (joint) family
- a household or family unit consisting of father and mother, all
Outer burial container
- any container which is designed for placement in the grave around the casket, including, but not limited to containers commonly known as burial vaults, grave boxes, and grave liners.
Egalitarian
- male and female have equal rights, duties and governing power.
Demographic
- pertaining to demography; the science of vital statistics or of births,
Cultural relativism
- the emotional attitude that all cultures are equal and pertinent.
Enculturation (socialization)
- the method by which the social values are internalized
Wolfelt
-Characteristics of the Helping Funeral Director -Understanding the Helping Process -Developing Interpersonal Skills for the Successful Funeral Service Practice -Barriers to Effective Communication
Wolfet
-Funeral Service and Stress -Warmth and Caring -Teens and Grief -Respect
(Lindemann) Uniqueness of Grief
-How the loss is perceived - Age of the bereaved - Age of the deceased - Preparedness - The bereaved's inner strength (coping abilities) and outer resources - The bereaved's relationship with the deceased
Worden
-Tasks of Mourning -Complicated (unresolved) grief -Grief and the Family System -Goals of Grief Counseling -Normal Grief Reactions -Funeral Directors Own Grief - Exaggerated Grief - Grief Therapy -Determinants of Grief/Mediators of Mourning
Rogerian/Non-directive counseling
-enhance a person's/client's capacity for social functioning -establish rapport - assist person to gain new perspective - appraise the clients problems - perceive the client's situation in several ways and communicate these to the client -encourage realistic appraisal by the client - encourage conversational flow by avioding questions that can be answered yes or no - accept the clients attitudes and feelings - judge the clients ability to verbalize - do not assume the client's first statement to be either true or complete - allow the client to summarize the interview -respect confidential nature of the subkect -write comprehensive notes upon conclusion
Goals of grief counseling (Worden)
-to increase the reality of the loss -to help the counselee (individual seking assistance or guidance) deal with both expressed and latent affects - affect is synonymous with emotion - help counselee overcome various impediments, to readjust after the loss - to help counselee find a way to remember the deceased while feeling comfortable reinvesting in life (encourage a healthy emotional withdrawl from the deceased) - do not minimize the client's problems - do not dictate or direct
What are the different types of funeral
1. Adaptive 2. Humanistic 3. Primitive 4. Traditional 5. Non traditional
(Lindemann) 6 Common symptoms associated with grief syndrome
1.Somatic or bodily distress of some type 2. Preoccupation with image of the deceased 3. Guilt relating to the deceased and the circumstances of the death 4. Hostile reactions 5. The inability to function as one had before the loss 6. Developed traits of the deceased in their own behavior
The average funeral home handles ______ calls per year and has _______ full-time employees and _______ part-time employees.
113, 3, 4
casket display
12 is the minimum and 30 is the maximum, 40-60 square feet allotted per casket. 90-100 foot candles of illumination measured at approximate pillow height on a displayed casket is optimum
Civil Rights violation investigations will determine whether there is cause or no cause for action within what time frame A. 30 days B. 90 days C. 120 days D. 180 days
120 days
Which of these is a typical outside height for a standard adult metal casket?
20 in.
The ideal time limit for a speech is:
20 minutes
According to the FTC, to be considered a Door to Door sale, the total sales amount must be over: A. 25$ B. 150$ C. 250$ D. 500$
25$
By the year 2025, the expected number of deaths in the United States will be what?
3,205,000
three quarter couch
3/4 of the upper portion of the deceased
What are the dimensions of a standard burial vault?
30 x 86 in inside
Most children must be at least this old to understand that death is final, but still may not accept it as universal ___?
5 Years
What is the inside length of a standard adult metal casket?
6 1/2 ft.
A 6 foot casket labeled XXX would measure 6 feet 9 inches in length. What would it measure in width?
6 feet 6 inches
Potential customers must see an advertisement ___ times in a relatively short period of time before learning the message?
9-15
True
A bearer instrument is negotiated by delivery alone
True
A buyer injured by a defective product may sue under one of three theories of liability as the basis for a lawsuit
True
A certificate of deposit is actually a loan by a depositor to a bank.
(Types of Contracts:) *IRREVOCABLE CONTRACT*
A contract for future funeral services which cannot be terminated or canceled prior to the death of the beneficiary
(Types of Contracts:) *REVOCABLE CONTRACT*
A contract which may be terminated by the purchaser at any time prior to the death of the beneficiary with a refund of the monies paid on the contract as prescribed by state law
Direct cremation
A disposition of human remains by cremation, without formal viewing, visitation, or ceremony with the body present.
False
A draft involves two parties, the drawer and the payee.
the draft is negotiable if it satisfies all the requirements of negotiability under Article 3 of the UCC.
A draft made out in the United States calls for payment in German marks.
Non Traditional Funeral Rite
A funeral rite that deviates from the normal or prescribed circumstances of established customs
Traditional Funeral Rite
A funeral rite that follows a prescribed ritual or ceremony which may be dictated either by religious beliefs or social custom
Adaptive Funeral Rite
A funeral rite that is adjusted to the needs & wants of those directly involved. One that has been altered to suit the trends of times
Cremation
A heating process which incinerates human remains
Modified Extended Family
A household or family unit created by related nuclear families & or friends
any transfer of an instrument to a holder
A negotiation is defined as:
True
A note or a check payable in a foreign currency that is the legal currency of that foreign country is fully negotiable.
chronic
A practitioner working with a family finds that the persons involved are exhibiting reactions that are prolonged, excessive in duration, and have never come to a satisfactory conclusion. The practitioner realizes that this family is exhibiting which of the following types of complicated grief reactions?
General price list
A printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices
Casket price list
A printed or typewritten list of the casket and alternative containers normally offered for sale by the funeral provider which do not require special ordering
Funeralization
A process involving all activities associated with final disposition
an express warranty
A statement of fact made by the seller to induce the buyer to purchase goods is
False
A warranty can be given only at the time a product is purchased.
is valid
A warranty given by the seller after the sale...
False
A warranty must be written.
Wheelchair accessibility would be mandated by ___?
ADA
Two brothers are making arrangements for the disposition of their father. One brother wants to bury their father, the other wants their father to be cremated. To which type of court would the brothers go to resolve this situation? A. Court of Decision B. Court of Equity C. Court of Opulence D. Court of Opinion
Court of Equity
If a written warranty is given by a manufacturer, the implied warranties of merchantability and fitness for a purpose cannot be eliminated
According to the Magnuson-Moss Warranty Act, which of the following statements is true?
(Types of Funding Available for Pre-funded Arrangements:) *TRUST ACCOUNTS*
Account established by one individual to be held for the benefit of another; creates a fiduciary responsibility (as a method of payment of funeral expenses). Money paid to a funeral home for future services is placed in an account with the funeral home as trustee for the benefit of another • Individual Trust Accounts • Master Trust Accounts
The ABC method of Crisis Intervention (Howard Stone)
Achieving Boiling Coping
cards of recognition sent to friends for kindnessshown to a deceased's family
Acknowledgment Cards
Which of these are the 3-stages of helping as included in the text/notes?
Action Insight Exploration
Cognitive dissonance theory says that people ______ first, and then ________?
Action and rational
A family calls the funeral home to remove the body of their mother from the hospital to take to the funeral home for burial. What type of custody will the funeral home have upon retrieving the body from the hospital? A. Actual B. Constructive C. Holographic D. Transitory
Actual
Visiting a gravesite will help a grieving person ___?
Actualize the loss
A funeral rite adjusted to current trends or the needs of a specific family would be known as a/an _____________________ funeral rite.
Adaptive
By definition, a funeral rite that can be changed to meet the needs of the client family:
Adaptive
a funeral rite that is adjusted to the needs and wants of those directly involved; one which has been altered to suit the trends of the times
Adaptive Funeral Rite
Under his uncles will, Bob was to receive his uncles car. Bobs uncle had never completely paid off the car, so Bob could not receive it under the will. This is an example of: A. Abatement B. Ademption C. Escheat D. Excommunication
Ademption
Branch of law that deals with legislatures creating laws to enact their powers and duties: A. Administrative Law B. Business Law C. Civil Law D. Criminal Law
Administrative Law
All of the following are set in consultation with the officiant, except: Time of service Date of death Location of service Placement of flowers in church Preludes, interludes, postludes
Date of death
So as to avoid undue hardships on employers, the ADA states that accommodations that would allow disabled employees to perform their job should be: A. De minimus B. Expensive C. Quid pro quo D. Punitive
De minimus
a subordinate officer in a Christian church
Deacon
Power of Attorney ends at the time of the principles: A. Death B. Marriage C. Maturity D. Birthday
Death
The cessation of all physical life characterized by the absence of metabolism and a total lack of irritability defines:
Death
a legal document containing vital statistics, disposition, and final medical information pertaining to the deceased
Death Certificate
a classified notice publicizing the death of a person and giving those details of the funeral service that the survivors wish to have published
Death Notice
A classified advertisement advising the public of the death; names of survivors and service details for a particular deceased is generally known as the:
Death notice
Offering to allow a loved-one to help dress the deceased is an especially good idea in which case?
Death of a child
Death Beliefs(Greeks)
Death was a bad and evil part of life Life after death existed vaguely Early death belief was "living a bodily existence under the earth" By 700 BC, peak of Greek culture belief changed to a "shadowy afterlife peopled by disembodied souls" A.Rohde a student of Greek mortuary customs believes this led to the use of cremation
In most jurisdictions, which one of the following would have paramount liability for paying funeral expenses A. Children B. Decedents Estate C. Personal Representative D. Spouse
Decedents Estate
In cases of sudden death, which stage tends to be longer, prolonging the entire grief process?
Denial
Viewing of the deceased helps most directly with which stage?
Denial
The five stages of Death and Dying (Kubler-Ross)
Denial Anger Bargaining Depression Acceptance
flase teeth
Dentures
a federal agency that administers benefits provided by law for veterans of the armed forces
Department of Verterans Affairs/ VA (Previously know as VETERANS ADMINISTRATION)
A grieving person who is more upset by their own hopelessness than the loss itself is probably suffering from ______?
Depression
What is the most productive term to use for death when speaking to survivors?
Died
in the Roman Catholic faith, a geographical grouping of Parishes under the jurisdiction of a Bishop
Diocese
Families which are not meeting each others' needs are more likely to:
Direct Disposition, Suicide, Anger at Funeral Director
Counseling during which a professional plays an active role in a client's or patient's decision making by offering advice, guidance, and/or recommendations defines what style of counseling?
Directive
Life-changing decisions should be _______ during the counseling period.
Discouraged
You are making arrangements with a client family. The mother of the deceased begins to yell at you claiming your prices are so high you can put two of your kids through college with what she will pay you. Her reaction could be described as:
Displacement of feelings
see Burial-Transit Permit
Disposition Permit
At a funeral, your limousine breaks down. You ask the pastor if he would drive the family to the cemetery in his own car, making sure to describe the route to the cemetery and instructing him to follow the coach. Along the way, the pastor runs into an abutment, injuring his passengers. Could the funeral home be held liable for the pastors accident? A. No, pastor was a livery driver and was represented as such B. No, pastor was a volunteer driver C. Yes, pastor was a livery driver, but was represented as an employee D. Yes, pastor was an agent driver
Do not have to accept pre-need up to receiving funeral home to guarantee the price or not.
Bill had set up a guaranteed pre-need insurance account for a complete traditional funeral service and casket at a funeral home in California many years ago. He now wishes to transfer the pre-need to your funeral home. Which of the following statements best describes the action your funeral home can take? A. Do not have to accept pre-need, insurance policies are not transferable B. Do not have to accept pre-need up to receiving funeral home to guarantee the price or not C. Must accept pre-need, all pre-need accounts are guaranteed, regardless of funeral home. D. Must accept pre-need, insurance policies are always transferable
Do not have to accept pre-need, up to receiving funeral home to guarantee the price or not.
What is a heavy durable cotton fabric with a short, thick, velvety nap on one side?
Doeskin
Next of Kin
During a disaster, D-MORT personnel are not only faced with the trauma of recovering remains, but also have an obligation to aid which of the following?
Name five ways of disposition
Earth Burial cremation burial at sea entombment donation to medical science
In the religion of Islam it is important for the deceased to be buried facing:
East
pertaining to the church or clergy
Ecclesiastic
This type of pricing is a no-frills low price type of pricing.
Economy pricing
What is a life-sized, waxen recreation of the deceased that was often used because the body of the deceased should be present for the funeral, but could not be preserved for that length of time?
Effigy
Types of Suicide (Durkheim)
Egotistic, Alturistic, Anomic, Fatalistic
in the Jewish faith, a memorial service; literally "god full of compassion;" usually the last prayer of the funeral service; sometimes referred to as the Malei
El Malei Rachamin
Which of the following is a typical 'at-need' moment?
Embalming the deceased
The power of the government to take private land for public use: A. Eminent Domain B. Ominiscient Remand C. Quid pro quo D. Stare decisis
Eminent Domain
Ethnocentrism
Emotional attitude that one's own race, nation, group, or culture is superior to all others
Cultural Relativism
Emotional attitudes that all cultures all equal
Which of the following types of listening would involve listening in which the goal is to help the speaker solve a problem?
Empathetic listening
Staff hierarchy / chain of command should be addressed in a(n)?
Employment Manual
Vacation, sick days, and FMLA, should be addressed in a(n) ___?
Employment manual
Crying should be
Encouraged
Crying should be ____ ?
Encouraged
One possible advantage of a memorial service over a traditional funeral is it ____________________.
Encourages creativity in memorialization
Socialization
Enculturation is synonymous with...
Laws
Enforced by those governing, a rule of action prescribed by an authority to enforce its will (Keywords - ENFORCED BY GOVERNING, RULE OF ACTION)
In what country did modern funeral undertaking as an occupation first appear?
England
the placing of remains in a crypt in a mausoleum
Entombment
One who organizes, manages, and assumes the risk of a business firm
Entrepreneur
The study of the symptoms and mode of transmission of pathogens: A. Epidemiology B. Epistemology C. Etiology D. Etymology
Epidemiology
The Church of England is known in the United States and Scotland by the name:
Episcopal
a commemorativeinscription on a tomb or cemetery marker
Epitaph
to accompany, as a leader of the procession or guardian of the group; military personnel assigned to accompany a body following an active duty death
Escort
coping
Establishment of goals and Formulation of alternatives is associated with which methods of the ABC method of Crisis Intervention
Charging extra fees for major restorative or embalming procedures approved by the family would be ___?
Ethical
The standards set out in codes of ethics usually ___ those of laws?
Exceed
A woman appointed by a will to represent and administer the estate: A. Administrator B. Administratrix C. Executor D. Executrix
Executrix
Removal of a dead human body or remains from its place of repose after final disposition has been completed: A. Cremation B. Exhumation C. Interment D. Inurnment
Exhumation
Tying arrangements
Exists when a seller requires the purchase of unwanted items/services in order to obtain the desired item/service.
Which of these are the 3-stages of helping as included in the text/notes?
Exploration, Insight, Action
Unfair practices
Fail to furnish price information
What are the two ways cemeteries can discriminate?
Faith Eligibility
True of False By definition, a non-liturgical church will have a center aisle.
False
True or False 'Seudat' is to Judaism as 'cortege' is to Christianity
False
True or False Funeral arrangements made in advance of need always involve the handing over of money which is set aside for the purposes of fulfilling the funeral contract.
False
True or False If the funeral director finds it difficult to deal with a particular clergyperson, the funeral director should counsel the family to seek a different clergyperson or consider joining another faith.
False
True or False In a situation where you are handling an unattended death and the distance from the medical examiner's office constitutes an excessive burden on the funeral home staff, the funeral director may contact any doctor to sign the death certificate.
False
True or False Rubrics are an essential part of the death certificate.
False
True or False Sacred objects are important only to the extent that they have personal meaning to the funeral director.
False
True or False The Jewish funeral rite offers no clear directives concerning the embalming of the deceased.
False
True or False The informant is always the next of kin.
False
True or False The wishes of the family will always dictate the rubrics to be followed in any house of worship.
False
True or False The wishes of the deceased will always take precedence over the wishes of the funeral planner.
False
True or False: a funeral home always has constructive possession
False
True or false? Lot owners in a cemetery have constitutional rights upon purchase of a lot to have a cemetery to stay in existence forever
False
True r False The altar is the focal point in a non-liturgical service.
False
The least common type of suicide in which peoples lives are viewed as unbearable or hopeless is ___ suicide?
Fatalistic
Extended/ Joint Family
Father and mother all their children except married daughters their son's wives and children except married daughters
Under common law, who has paramount liability to pay for children's funeral expenses? A. Fathers B. Grandparents C. Mothers D. The State
Fathers
Any material formed from iron is
Ferrous
in the Roman Catholic faith, the ending portion of the Funeral Mass
Final Commendation
Conclusive performance of services with respect to the dead human body A. End Status B. Final Disposition C. Terminating Act D. Ultimate Placement
Final Disposition
Receivables, inventory, and cost analysis are all aspects of ___ management?
Financial
Accepting the reality of the loss (overcoming denial) is which task of mourning?
First
Tasks of Mourning (Worden)
First Stage: accept the reality of loss Second Stage: experience the pain of loss/grief and to express the emotions associated with it -facilitate grief by provideing the experience of pain with grief Third Stage: to ajust to an enviornment in which the deceased is missing Fourth Stage: to withdraw emotional energy and re-invest in another relationship
boiling
Focussing is associated with which method of the ABC method of Crisis Intervention
Which of these behavioral standards is enforced mainly by the risk of scolding or ridicule?
Folkway
One of the categories required to be itemized on the GPL (if the funeral provider offers the service). This involves services of the funeral provider in the locale where death occurs and preparation for transfer to another funeral provider as selected by the family (consumer). Funeral Rule requires package pricing of this service with a description of the components included.
Forwarding Remains
relating to social organization
Fraternal
The terms "cathexis" and "hypercathexis" were first applied to grief by _____________.
Freud
The primary objective of Funeral Service Management is___?
Fulfilling the needs of client-families and the community
the term applied to the completing of the service and financial details of the fuenral at the time of need
Funeral Arrangements
The arrangements conference discussion should be led by
Funeral Director
Funeral Director's Own Grief (Worden)
Funeral Director should be aware of their own losses Funeral Directors need to be aware o their own feared losses Funeral Directors need to be aware of their anxiety and personal death awareness Funeral Directors need to explore their own history of loses
the name of the funeral service in the Roman Catholic Church
Funeral Liturgy (Funeral Mass)
the procession of vehicales from the place of the fuenral to the place of disposition
Funeral Procession
An all-inclusive term used by people to encompass all funeral and/or memorial services is
Funeral Rites
the rites held at the time of disposition of human remains, with the body present
Funeral Service
*PRE-PLANNED FUNERAL ARRANGEMENTS*
Funeral arrangements made in advance of need that do not include provisions for funding or prepayment
*PRE-FUNDED FUNERAL ARRANGEMENTS*
Funeral arrangements made in advance of need that include provisions for funding or prepayment
Barriers to effective communication (Wofelt)
Funeral director dominance bombarding with questions innapropriate self disclosure offering platitudes of false reassurance emotional distancing funeral directors however should not be emotional
Third party merchandise
Funeral goods consumers purchase from a source other than the funeral director
Telephone price disclosure
Funeral provider must give consumers who call accurate information from the price lists and answer questions about offerings and prices with readily available information.
Funeral rites with the body present are called
Funerals
Which of the following is a wise goal for a funeral home
Gain customer loyalty
Which of these would be considered a nuisance per se in a residential neighborhood: A. Cemetery B. Doctors Office C. Garbage Dump D. Movie Theater
Garbage Dump
What is the single molded piece of rubber in a casket located along the top body molding flange of the casket shell used to protect the deceased from water and soil?
Gasket
the first two and last two verses of a Buddhist hymn sung at the funeral service
Gatha
If planning funeral services, what generation would thoroughly research the cost of services prior to the purchase?
Gen X
The Equal Pay Act clause of the Fair Labor Standards Act states that employers cannot discriminate in pay on the basis of A. Achievement B. Age C. Gender D. Seniority
Gender
a printed list of goods and services offered for sale by funeral provider with retail prices. GPL is considered the keystone of the Funeral Rule
General Price List (GPL)
The landmark case of Pettigrew vs Pettigrew legally defined the: A. Definition of a dead body B. Definition of disintegration C. General Rule of Priority D. No-property Theory
General Rule of Priority
True
Generally, the trend in modern court cases is that anyone who is injured by a defective product may sue.
The act of bending the knee as an indication of the reverence or as an act of humility:
Genuflect
the act of bending the knee as an indication of reverence or as an act of humility
Genuflect
Dionysius(Dionysos) (Greek)
God of wine, intoxication, and creative exstacy Separation of the soul from the body Journey to union with the cult god
Each one of the world s major religions contains a principle similar or identical to ___?
Golden Rule
Each one of the world's major religions contains a principle similar or identical to ___?
Golden Rule
Rogers
Good communication within and between men; or good (free) communication within or between men that is always therapeutic.
This is one advantage to extending credit.
Goodwill is built up and maintained more easily.
gift or small sum of money tendered for a service provided
Gratuity (Tip)
an excavation in the earth as a place for interment
Grave
webbing or similar material used for lowering the casket into the grave
Grave Straps
a funeral service, religious or otherwise, conducted at the grave
Graveside Service
What is the difference between a graveyard and cemetery?
Graveyards denote the burial area for specific individuals like masonic or Catholic's, where as a cemetery can house anyone
The Cult of Dionysus (Dionysius) was a part of which culture's death beliefs?
Greek
The river Styx was a part of which culture's death beliefs?
Greek
Which culture believed in Hades as an afterlife under the earth?
Greek
The first civilization to enact funeral laws: A. Aztecs B. Egyptians C. Greeks D. Hebrews
Greeks
An emotion or set of emotions due to loss, best defines what?
Grief
Support groups (bereaved to bereaved) technically do what?
Grief Counseling
Lindemann
Grief Syndrome Griefwork Uniqueness of Grief
A "Contract" is established in ______.
Grief Therapy
Most theories say mourning is finished when ___ is/are finished?
Grief Work
Grill Lovers or Premier
Grill Lovers, a Manufacturing Co. that makes gas grills for outdoor cooking, sold several of its grills to Premier Home Company located in a large city. Ferris, who purchased a gas grill from Premier, was seriously injured while grilling steaks outside for a family outing. The injury resulted from a manufacturing defect in the gas line which caused an explosion as he was cooking over the grill. In a product liability suit based on strict liability, Ferris may bring a law suit against:
the product was unreasonably dangerous when it left the manufacturer's or other seller's control and that he suffered an injury
Grill Lovers, a Manufacturing Co. that makes gas grills for outdoor cooking, sold several of its grills to Premier Home Company located in a large city. Ferris, who purchased a gas grill from Premier, was seriously injured while grilling steaks outside for a family outing. The injury resulted from a manufacturing defect in the gas line which caused an explosion as he was cooking over the grill. In order to be successful in his lawsuit, which is based on strict liability, Ferris must present proof that
Society
Group forming single community with some interests in common
A sociologist differs from a psychologist in that a sociologist studies...
Groups
one where the funeral home guarantees that the services and merchandise will be provided at the time of need for an amount not exceeding the original amount of the contract plus any accruals, regardless of the cost of providing the services and merchandise at the time of the funeral.
Guaranteed Contract
"I could have done more" indicates that the survivor feels _____?
Guilt
Blame directed toward oneself is called ___?
Guilt
Siblings who share one and only one parent are ________ siblings.
Half
Which of these is NOT a factor indicating an "at-risk bereaved?"
Hallucinations
In the Jewish funeral rite, the ceremony of laying down is called the:
Hashkava
LIBITINARIUS(romans)
Head undertaker Secular vs. religious function ancestor of the modern funeral director provided embalming, mourners, and funeral paraphernalia organized the funeral procession
According to Curran, faith is a trait of a _______________ family.
Healthy
According to the slides, what is the leading cause of death currently?
Heart Disease
'Eulogy' is to Christianity as _____________ is to Judaism.
Hesped
in the Jewish faith, a eulogy or true evaluation of the deceased's life that is a part of the funeral service
Hesped
Two sisters come in to make arrangements for their mother. One sister wants to cremate their mother, though she cannot afford to pay for the cremation. The other sister wishes to bury their mother, and she is willing to pay for the entire service. Which one of the following best describes what the funeral director should do? A. Bury the body, because that's what the sister who's paying wants. B. Cremate the body, because its easier C. Hold the body until the sisters come to an agreement D. Tell the sisters to take their mother to another funeral home.
Hold the body until the sisters come to an agreement.
friends of the family or members of an organization or group who act as an escort or honor guard for the deceased. They do not carry the casket
Honorary Pallbearers
One who serves a ceremonial capacity at a funeral and passively walks in front of the casket is called:
Honorary casketbearer
The canopic jars which housed the organs of deceased Egyptians were named after the four sons of
Horus
A man dies in a hotel while on vacation with his wife and minor children. The local funeral home was called by the local police department for removal. The wife refuses to make funeral arrangements. Who had the Duty of Burial? A. Chief of Police B. Children C. Hotel Owner D. Wife
Hotel Owner
A person who owns or controls the property where a death has occurred: A. Agent B. House Holder C. Next of Kin D. Paramount Arranger
House Holder
What is the process of motivating people in organizations to develop teamwork, which effectively fulfills their needs and achieves organizational objectives?
Human relations
A funeral rite devoid of any religious connotation
Humanistic
Funeral rites which are devoid of religious connotations are
Humanistic
a funeral rite that is in essence devoid of religious connotation
Humanistic Funeral
Preneed counseling and arranging is one way funeral directors can see that the public
I & II (gets more culturally appropriate funeral and becomes better educated about options)
Which of the following are examples of marketing but not advertising?
I & IV only
In most cases, designated reserved seating will be for which of the following? I. family members II. honorary casket bearers and other groups III. funeral directors and staff IV. family friends V. funeral escort
I and II only
Preneed counseling and arranging is one way funeral directors can see that the public
I gets more culturally appropriate funeral II becomes better educated about options
Which of these should be encouraged regarding a Miscarriage:
I, III, IV (careful discussion with siblings, naming the baby, holding a memorial service)
What should sales objectives include:
I, III, and IV I. Be profit orientated II. Plan to purchase discounted merchandise III. Take into consideration the normal cost of living IV. Provide a legitimate profit increase each year?
According to Maslow's hierarchy of needs, a person cannot be self-actualized unless they have which of the following needs met?
I. Esteem II. Love III. Shelter
Rogers is famous for counseling known by what terms?
I. Person-centered II. Client Centered IV. Non-Directive
A humanistic funeral would likely be characterized by
I. more music II. more eulogies III. a lack of religious rituals
the first three letters in the Greek word for Jesus
IHS
A grieving child seeming to move backwards in development is probably in the midst of
II & III (Yearning and Regression)
A grieving child seeming to move backwards in development is probably in the midst of
II Yearning III Regression
Lofland's "construction materials" include
II, III, & IV (Stance, Space and Population)
In order for a fear to fit the definition of a phobia it must be ______ and _____:
II, III, IV (Severe, Debilitating, and Illogical)
Lofland's "construction materials" include
II. Stance III. Space IV. Population
A humanistic funeral would likely be characterized by
II. more eulogies III. a lack of religious rituals IV. more music
an abbreviaiton for the Latin term meaning "Jesus of Nazareth, King of the Jews"
INRI
in the Eastern Orthodox faith, a holy picture; usually mosaic or painted on wood
Icon
in the Eastern Orthodox Church, the partition that extends across the front of the church separating the sanctuary from the solea
Iconostasis
Parkes classified the adoption of traits or symptoms shared with the deceased as ______?
Identification Phenomena
the buyer may sue for damages.
If a breach of warranty occurs,
in the Islamic faith, the leader of the local congregation
Imam
A family calls the funeral home to make a removal form their home. What type of contract are the family and funeral home entering into? A. Expressed B. Implied C. Post-need D. Pre-need
Implied
Type of warranty that indicates merchantability of merchandise for sale:
Implied
Type of speech given "off the top of one's head" without preparation:
Impromptu
Raises the children alone
In a nuclear family, when the spouse dies, the surviving spouse:
to the buyer that there are no implied warranties upon which the buyer may depend
In a sale of goods, the use of the term "as is" indicates
Quasi-property.
In legal terminology, a dead human body is considered:
maker
In regard to a promissory note, the person obligated to pay is the
Thanks to the Baby Boom, deaths per capita will very likely ________________________________ until at least 2029.
Increase Steadily
one who supplies the vital statistical information concerning the deceased
Informant
Which type of listening involves listening to understand another person of idea?
Informational listening
Funeral service managers are obligated to provide client-families with the knowledge and options to make ___?
Informed choices
see interment
Inhumement/Inhumation
Tort caused when a defendants actions were purposefully meant to cause a plaintiff severe emotional distress: A. Incidental Infliction of Embarrassment B. Intentional Infliction of Mental Distress C. Negligent Infliction of damages D. Necessary Infliction of Psychological Pain
Intentional Infliction of Mental Distress
to bury in the ground
Inter (inhume)
What are three things that laws are concerned with?
Interest of society, with conduct, and with acts
the act of placing the dead human body in the ground
Interment (Burial, Inhumement/ Inhumation)
What do we call business communications that are sent to receivers within the company?
Internal communication
How are ethics expressed?
Internally, they are sometimes outwardly expressed through laws
State or condition of having died without a valid will: A. Insolvent B. Intestate C. Solvent D. Testate
Intestate
the act of placing cremains in an urn. (CANA definition) act of placing cremated remains in a niche or grave
Inurnment
Which of the following types of pre-need vehicles is NOT considered an asset by Medicaid/SSI: A. Guaranteed B. Irrevocable C. Non-Guaranteed D. Revocable
Irrevocable
the religion of Muslims that began at the time of Mohammed; Muslims believe that Islam stands for purity, peace, submission to God's (allah's) will and obedience to his laws
Islam
True
It is legal for a person to turn a blank indorsement into a special endorsement.
Listing of individual goods and services provided with corresponding prices for each is called A. Dilineation B. Itemization C. Replevin D. Singularization
Itemization
The tolling of the temple bell is part of which funeral rite:
Japanese Buddhist
Which culture originated the practice of placing a bag of dirt in the burial container?
Jewish
The funeral prayer in the Islam faith is called:
Jinazah
in the Islamic faith, the funeral or funeral prayer
Jinazah
an issue
Johnson makes out a promissory note payable to Edwards. This first transfer of the note to Edwards is called
Clause in a funeral contract that holds all people signing the contract equally liable for fulfillment of that contract: A. all Encompassing Liability B. Amalgamated or Single Liability C. Joint and Several Liability D. Unified Liability
Joint and Several Liability
According to ancient Egyptian death beliefs, the element of the body which remained with the body in the grave and demanded attention from the living was the
Ka
In the Jewish faith, a prayer recited for the deceased by the direct mourners (parents, siblings, spouse, and children) for the first time at the conclusion of interment service. It is subsequently recited by children for parents at every service for eleven months. All other categories of mourners have the obligation to say the Kaddish for 30 days.
Kaddish
Which of these is NOT a productive step for grieving people?
Keeping up a strong appearance
In the Jewish funeral rite, the 'kevurah' is an action that is completed in the:
Kever
in the Jewish faith, the burial
Kevurah
one's relatives; referring to blood relationship (legally the surviving spouse is not kin).
Kin
The appropriate term for the worship facility for the Jehovah's Witnesses
Kingdom Hall
The house of worship for a Jehovah's Witness member is called:
Kingdom Hall
a hold book of the Islamic faith, revealed to Mohammed by the angel Gabriel
Koran (Quaran)
Hebrew word meaning rending or tearing; a sumbol of grief; a tear in teh upper corner of the garment or tear on a symbolic ribbon which is worn by the survivors
Kriah
Which of the following is not considered a closure method for a gasketed casket?
Latch closure
What is the minimum code for ethics?
Law
When starting a new small business, it is a good idea to build a team of advisors. One of the advisors on your team should be a _________.
Lawyer
A family has their relative cremated. They do not make any further arrangements for the disposition of the cremated remains. The funeral director should: A. Lay the cremated remains to rest after state time limit expires B. scatter the cremated remains C. Ship the cremated remains to the last known address of the next of kin. D. Throw the cremated remains away in the garbage.
Lay the cremated remains to rest after state time limit expires.
All of the following are purposes/uses of the death certificate, except: -Legal permanent record of death -Source of certified copies to settle -estate/insurance/legal affairs -Shows cause of death for medical or actuarial research -Legal record of final disposition -Permanent statistical record of the deceased
Legal record of final disposition
Billy receives a painting and some jewelry from his mothers estate. Billy would be which type of heir? A. Devisee B. Beneficiary C. Legatee D. Public Enterprise
Legatee
If a child pauses often during their telling about death or grief experiences, adults should ___________
Let them talk at their own pace
The Roman "Head Undertaker" was referred to as the
Libitinarious
A Roman head undertaker was know by what term?
Libitinarius
A prescribed order or form of worship specific to a particular denomination which will have Holy Communion as its central element:
Liturgical
The house of worship has a center aisle and the focal point is a cross over the altar:
Liturgical
a prescribed order or form of worship to a particular denomination which will have the Eucharist or Hold Communion as its central element
Liturgical (Eucharist-Centered) Worship
Your funeral home hires a trade service to provide and drive a hearse for one of your funerals. This trade service drive would be considered what type of driver? A. Agent B. draftee C. Livery D. Volunteer
Livery
What is the language of ethics?
Logic, never emotion
Inability to help the grieving of others
Looking at one's own experiences of grief helps the counselor to be aware of personal:
Which kind of loss most often makes professional help necessary for the survivor(s)?
Loss of a child
casket handles
Lug(ear)-part of the casket handle that is attached to the casket body. Arm-part of the casket handle that attaches to the bar to the lug. Bar-is attached to the arm or arm (what the pallbearers hold. Tip(end)-the decorative part of the handles that cover the exposed end of the bars
A family consisting of a mother, a father, and their biological children is considered to be a _______.
MacGregor
Traditionally, in the Buddhist fiath, a bedside prayer which may now be performed by the bonze just before funeral arrangments are made
Makura-syo
sales puffing
Marla went to Office Works to purchase a thumb drive to use in gathering research material for an article that her college advisor asked her to write for the school newspaper. She asked for suggestions as to a good brand of thumb drive to purchase. The store manager who waited on her said that the USRDV brand was the "best buy out of all the brands the store carried." This statement was
binding, because an oral warranty given after a sales contract is valid without consideration if Taylor can prove that it was given
Martin Taylor purchased an electric shaver for cash from the Arco Department Store for $125.95. The following manufacturer's statement was printed on a tag attached to the razor: "Warranted for ninety days from date of purchase against original factory imperfections in materials and workmanship." Taylor took the razor for a slight adjustment two weeks after he bought it. He expressed some concern about the short warranty period of ninety days offered by the manufacturer. The store manager replied, "Don't worry, I will give you an additional store warranty of one year against all defects and, if necessary, will replace the razor with a new one." This statement by the store manager would be
Science and Health with Key to the Scriptures was written by:
Mary Baker Eddy
In the Islam faith, the place of worship is called:
Masjid
Psychological disorders prior to a death experience most typically lead to ________________________ grief responses.
Masked
What occurs when persons experience symptoms and behaviors which cause them difficulty, but they do not see or recognize the fact that these are related to the loss?
Masked
What type of communication refers to the wholesale distribution of identical copies of the same message to persons or receivers unknown to the sender and unknown to each other in any sense of interaction?
Mass
the liturgical celebration of the Eucharist int he Roman Catholic Faith
Mass
a documentation indicating the offering of a Mass for a specific intention
Mass Card (Spiritual Bouquet)
Cards on which an individual requests the priest to say mass for the soul of the deceased?
Mass Cards
The transmission of messages to large, usually widespread audiences via broadcast means:
Mass Communication
Form that indicates pertinent information about a chemical: A. Material Safety Data Sheet B. Matriculation Surface Deification Standard C. Matrix Surity Defense Stipulation D. Morbidity Sliding Determination Scale
Material Safety Data Sheet
In what type of family does the mother, or eldest female, make most of the decisions?
Matriarchal
Mother
Matriarchal (Ma)
What generation is loyal to their employer, have superior interpersonal skills, and values timeliness and productivity?
Matures
a building containing crypts or caults for entombment
Mausoleum
A forensically trained physician who can both pronounce and certify the death of an individual:
Medical Examiner
a forensically trained physician whose duty is to investigate questionable or unattended deaths (has replaced the coroner in some states)
Medical Examiner
By definition, a human body is NOT present at which kind of service.
Memorial
a pamphlet made available at the fuenral service giving details about the deceased and the funeral arrangments
Memorial Foler (Service Folder)
a scheduled assembly of famiyl and friends following a death
Memorial Gathering
a cemetery, or section of a cememtery, with only flush-to-the-ground markers
Memorial Park
funeral rites with the body not present
Memorial Service
Funeral rites WITHOUT the presence of the body itself are referred to as
Memorial Services
What type of speech is learned and delivered by rote without a written text:
Memorized speech
The niftar is a bar minen. The Chevra kadisha will be composed of:
Men
in the Jewish faith, a candelabrum with central stem bearing seven cabdles; it is the oldest symbol in Judaism
Menorah
Mental suffering resulting from grief, severe disappointment, indignation, wounded pride, etc: A. Existential Trauma B. Mental Anguish C. Psychopathology D. Somatic Distress
Mental Anguish
Evaluation of the meaning of ethical statements is part of what?
Meta-Ethics
Which of these would NOT be considered an Allied Profession to Funeral Directors?
Meteorologists
Military personnel assigned to accompany a body following an active duty death
Military Escort
Type of zone that is used for both housing and businesses: A. Commercial B. Industrial Zone C. Mixed-Use Zone D. Residential Zone
Mixed-Use Zone
A pair of nuclear families which have "teamed up" to cut expenses and childcare duties would be classified as _____________________.
Modified Extended
in the Jewish fiath, a hexagram formed by the combination of two triangles. May be called the Jewish Star. It symbolizes a new hope for the Jewish people.
Mogen David (Star of David)
a prophet of the Islamic religion born 571 C.E.; considered by Muslims to be God's messenger, but not worshipped or considered to be divine.
Mohammed (Muhammad)
an express warranty
Monchessa went to a fabric store to purchase fabric to make herself a suit. The sales person showed her several bolts of fabric. She picked out the fabric she wished to buy but was told there wasn't enough to make a suit but that she would order a bolt from the manufacturer. The salesperson assured Monchessa that the fabric she ordered "would match exactly the fabric she had selected." The salesperson's statement is
an honorary titiled conferred upon a priest
Monsignor
Gilligan
Moral Development of Women
Violation of which behavioral standard brings the most severe repurcussions?
More
The term "coffin" is derived from the Greek word meaning
More than one above chest sarcophagus basket
Simplicity is the key in which tradition:
Mormon
The Book of Mormon was written by:
Mormon
The green apron is placed on the deceased in the:
Mormon rite
the local church building; contains no icons, statues, sumbols, pews, chairs, or musical instruments
Mosque (Masjid)
False
Most product liability lawsuits are based on the theory of negligence.
the name given to a memeber of the Islamic faith
Muslim (Moslem)
Taboo
Must behavior that dictates the individual must abstain from certain acts (Keyword ABSTAIN)
A viewing in a liturgical protestant church would most likely take place in:
Narthex
the entry way into the funeral home or church
Narthex (Lobby, Vestibule, Foyer)
A cemetery created and maintained under an Act of Congress for burial of veterans of military service and their family members.
National Cemetery
the seating or auditorium section of a church
Nave
All of the following may use a pall, EXCEPT: Episcopal Jewish Nazarene Roman Catholic Lutheran
Nazarene
A term which refers to families moving to new areas and taking some of their culture along is _____________________.
Neo-Localism
"For Immediate Release" is a key component of ___?
News releases
The person who makes the funeral arrangements and provides the vital statistical data about the deceased:
Next of kin
a recess or space in a columbariumused for the permanent placing of cremated remains
Niche
The Buddhist idea of heavenly peace or Pure Land
Nirchana
Your funeral home has employed a funeral director for 20 years. They are becoming unable to hear very well. Is the funeral home required to provide the embalmer with cochlear implants, so they can continue to serve families? A. No, cochlear implants would primarily benefit the embalmer in everyday life B. No, the ADA does not require employers to provide accommodations ever C. Yes, its required by Workmans's compensation aspect of ADA D. Yes, cochlear implants would be considered de minimus
No, cochlear implants would primarily benefit the embalmer in everyday life.
A funeral director is paid hourly, has wide discretion in their job, and has a Bachelors Degree. Would this funeral director be exempt from the FLSA overtime standards? A. No, they are paid by the hour B. No, funeral directors are never considered Professionals C. Yes, they would be independent contractors D. Yes, they have a high level of education.
No, they are paid by the hour
To get more honest, helpful answers from interviewees, provide a ___ environment?
Non Threatening
Rogers
Non-Directive?Client Centered/Person Centered/ Rogerian Counseling Counseling Definition (Communication)
A form or order of worship which has the scriptures as its central element; the actual form or order of the worship service is left to the discretion of each individual church and/or minister.
Non-Liturgical (Scripture-Centered) Worship
Free item
None of the 16 items required to be on the GPL can be listed as free or no charge. Items not required can be listed as free
Angry, hostile reactions are a sign of
Normal Grief
Hallucinations are signs of ___?
Normal Grief
The development of moral standards of conduct is ___?
Normative Ethics
The formulation of moral standards is involved in what?
Normative Ethics
A small business is
Not dominant in its field of operations
A family consisting of a mother, a father, and their biological children is considered to be a _______.
Nuclear Family
Landowner's use of property which interferes with the public or another landowner's use of his property A. Anti-Zoning B. Crime C. Negligence D. Nuisance
Nuisance
Most people experience their loved-one's funeral during Canine's stage of _____________.
Numbness
Regulations governing embalming preparation rooms are enforced mainly by ___?
OSHA
Name four agencies that federally regulate the funeral industry?
OSHA, FTC, ADA and EPA
non ferrous caskets measures in..
OUNCE PER SQUARE FOOT. the higher the ounce per square foot the THICKER the metal. (ex. 48. oz. per square foot = 3 pounds, 32 oz per square foot = 2 pounds
funeral rites or burial ceremonies
Obsequies
This federal act was enacted to enforce workplace safety and training: A. Americans with Disabilities Act B. Equal Employment Opportunity Commission C. Fair Labor Standards Act D. Occupational Safety and Health Act
Occupational Safety and Health Act
Masked Grief
Occurs when the person experiences symptoms and behaviors which cause them difficulty, but do not see or recognize the fact that these are related to the cause
One who leads the funeral service and is generally considered a member of the clergy is called:
Officiant
The person who conducts the funeral service is known as the:
Officiant
False
Once a restrictive indorsement is used, the instrument is not negotiable.
During the Medieval Period, what type of burial garments did the Christian church recommend?
One Specific Color
(Types of Contracts:) *NON-GUARANTEED CONTRACT*
One in which the funeral home only agrees that the amount prepaid plus any accruals will be credited to the balance due. However, the price of the funeral will be whatever the current price is for the services and merchandise at the time the death occurs
Forwarding of remains
One of the categories required to be itemized on the GPL (if the funeral provider offers the service). This involves services of the funeral provider in the locale where death occurs and preparation for transfer to another funeral provider as selected by the family (consumer). Funeral Rule required package pricing of this service with a description of the components included.
forwarding the remains
One of the categories required to be itemized on the GPL; this involves services of the funeral provider in the locale where death occurs and preparation for transfer to another funeral provider:
(Types of Contracts:) *GUARANTEED CONTRACT*
One where the funeral home guarantees that the services and merchandise will be provided at the time of need for an amount not exceeding the original amount of the contract plus any accruals, regardless of the cost of providing the services and merchandise at the time of the funeral
Written laws enacted by cities and townships: A. Court opinions B. Ordinances C. Proclamations D. Statutes
Ordinances
The one in Egypt know as God of the Underworld and Judge of the Dead was
Osiris
Other functionaries(romans)
POLLINCTORE embalmer slave or employee of the libitinaries" embamed the wealthy PRAECO "crier Announced death Called people to attend the funeral DESIGNATOR Master of ceremonies directed the funeral procession
The Buddhist place of worship
Pagoda
a symbolic cloth covering placed over the casket
Pall
one who actively bears or carries the casket during the funeral service and at the committal service
Pallbearer
Generally speaking, it is important that funeral contracts be entered into with person that is/has: A. Duty of Burial B. Householder C. Oldest D. Paramount Right of Disposition
Paramount Right of Disposition
vigil service associated with Eastern Orthodox funerals
Parastas
True
Part of the purchase price you pay for goods includes the cost of the warranty
in the Roman Catholic faith, a candle placed near the casket during the Funeral Mass that signifies the everlasting light of Christ
Paschal Candle
one having spiritual care over a number of people
Pastor
Father
Patriarchal (Pa) power is passed to the oldest male child
John dies without a will. After administration of his estate, each of his 4 surviving children receive $1,000, while the 2 children of his dead son Bob receive $500 each. The distribution to Johns children is an example of what type of intestate succession? A. Abatement B. Attachment C. Per Capita D. Per Stirpes
Per Capita
Contrasted with depression, healthy signs of uncomplicated grief may include:
Periodic crying - heightened when remembering loss and Vivid dreams of varying types (II and IV)
Rogers is famous for counseling known by what terms?
Person-Centered, Client-Centered, Non-Directive
Which of the following is an example of a misinterpretation of a non-verbal symbol?
Personal space
What is the act of attempting to influence the behavior and thinking of another person or group of people called?
Persuasion
The purpose of the funeral that provides a focal point for giving meaning to life and the death
Philosophical
What needs must be met before any other levels can be satisfied?
Physiological
In the Jewish funeral rite, the monument inscription is called:
Poh nikbar
Ability of state legislatures that allows them to create laws for the protection of the public: A. Common Law B. Eminent Domain C. Police Power D. Stare Decisis
Police Power
What were Roman embalmers called?
Pollinctores
Which of the following is a common cause of nervousness?
Poor preparation
the head of the Roman Catholic Church and the Bishop of Rome
Pope
In which level of Kohlberg's moral development do universal moral principles supersede the authority of a group?
Post Conventional
In which level of Kohlberg's moral development do universal moral principles supersede the authority of a group?
Post-Conventional
Services provided by the funeral service organization that occur after final disposition
Post-need
OSHA requires funeral homes to post which one of the following in areas where employee notices are normally posted: A. Form 101 B. Form 200 C. Poster 1974 D. Poster 2203
Poster 1974
a card with the name of the decedent and a prayer or verse, which may or may not include the dates of birth and death
Prayer Card
A level of Kohlberg s moral development in which moral reasoning is based on reward and punishment from those in authority is ___?
Pre Conventional
Kohlberg's Stages of Moral Development
Pre-Moral Stage Pre-Conventional Stage Conventional Stage Post-Conventional Stage
The best way to avoid money/credit/collection problems for funeral homes is
Pre-Payment
those funeral arrangements made in advance of need that include provisions for funding or prepayment
Pre-funded Funeral Arrangements
Three (four) phases of Grief (Bowlby)
Pre-stage Searching Disorganization and Dispair Integration (mourning)
Disappointment is a major factor in the grieving of which type of death?
Premature
Dissappointment is a major factor in the grieving of which type of death?
Premature
Burial Practices(Greek)
Preparation of the body funeral procession coffins earth burial cremation tombs celebration of death sacrifices suttee
What is the process by which the consumer is informed about the products about to be purchased?
Presentation
Alternative price lists
Price lists which may be prepared for use in certain limited situations such as children/infants, for government agencies to provide for indigent persons, for agreements with religious groups, burial or memorial societies for members of their group.
a title conferred by ordination
Priest
Outer burial container price list
Printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which do not require special ordering:
those who transport only in particular instances and only for those they chose to contract with (funeral home vehicles and livery)
Private Carrier
A cemetery owned and used by the Catholic Church for the burial of its parishioners would be considered a: A. National Cemetery B. Private Cemetery C. Public Cemetery D. State Cemetery
Private Cemetery
False
Product liability refers to the liability manufacturers or other sellers have only to immediate purchasers for physical injury caused by defective products they place on the market.
breach of warranty, negligence, and strict liability
Product liability suits may be based on
Which of these people should NOT be in the preparation room during embalming?
Prospective Funeral Science Student
Which of the following is an ancient Scandinavian belief regarding cremation?
Protection from the dead
Upon arrival at the place of transfer, you discover that the deceased is severely decomposed. Before handling the deceased the funeral home staff should use which of the following items first:
Protective gear
Which professional can always definitely prescribe medication?
Psychiatrists
Viewing the deceased supports this purpose of funeral service
Psychological
The Americans with Disabilities Act describes businesses providing goods and services to the public as: A. Independent Venues B. Professional Businesses C. Public Accommodations D. Service Industries
Public Accommodations
One person speaking with limited verbal feedback:
Public communication
The focal point of a non-liturgical house of worship:
Pulpit
Awarded damages meant to punish a defendant: A. Negligence Awards B. Outrage Payments C. Punitive Damages D. Tortious Fees
Punitive Damages
The ADA describes employees who have the required qualifications for the job and are able to perform the essential tasks of the job with minimal accommodations as: A. Able Professionals B. Handicap Workers C. Qualified Individuals D. Skilled Laborers
Qualified Individuals
Pre-need trusts that allow for the trust to pay the income tax on the interest: A. Open Trust B. Qualified Trust C. Solvent Trust D. Taxation Trust
Qualified Trust
Jim dies and has no family. His estate would have primary liability to pay for his funeral based on the concept of which type of contract? A. Express B. Implied C. Quasi D. Testamentary
Quasi
Legal theory of the status of a dead body that states that a body is not property, but does come with rights and responsibilities attached to it: A. Ecclesiastical Theory B. No-property Theory C. Property Theory D. Quasi-property Theory
Quasi-property Theory
fitness for a particular purpose
Quinby ordered a snowplow, specifying that it must be suitable for heavy-duty use on country roads. Quinby found the snowplow not at all suitable for this use. The seller of the plow may be held liable for breach of warranty of
Traditions and beliefs(greeks)
RIVER STYX-what the dead had to cross to get to the afterlife OBOL-COIN- coin that was put in the mouth of the deceased at death and paid to CHaROn CHARON-the ferry man that took the souls to the afterlife CERBERUS-3 headed dog that the deceased had to feed the honey cake to in order to get to the afterlife HONEY CAKE-was buried with the deceased to feed to CERBERUS in the afterlife
a teacher or ordained leader in the Jewish faith
Rabbi
Which of the following terms is dealing with the speed at which you speak?
Rate
Which is not a purpose of the arrangements conference? -Obtain vital statistics -Build rapport -Plan the funeral -Receive friends and visitors -Sell service and merchandise
Receive friends and visitors
one of the categories required to be itemized on the GPL (if the funeral provider offers the service). This involves services of the funeral provider after initial services have been provided by another firm at the locale of death. Funeral Rule requires package pricing of this service with a description of the components included.
Receiving Remains
A structure so designed for the temporary storage of bodies, which are not to be immediately interred.
Receiving Vault
makes the third party who takes possession of the instrument a holder.
Receiving an instrument by negotiation
Which of the following is a typical 'at-need' moment? -Pre-planning the funeral -Pre-funding the funeral -Advertising in the church bulletin -Receiving friends at the visitation -Monument inscription
Receiving friends at the visitation
In order to re-create a natural appearance of the deceased by way of hair color, style and cosmetic appearance, the funeral director should request a:
Recent photograph
the movement, in an orderly fashion, at the end of a service
Recession/Recessional
Which of the following is a typical 'post-need (aftercare)' moment? -Pre-planning the funeral -Referral to a grief therapist -Advertising in the church bulletin -Viewing the deceased for the first time -Closing the casket
Referral to a grief therapist
a book signed by those attending a visitation/service
Register Book (Memorial Book)
Killing is wrong unless it is necessary to save a life, is an example of
Relativism
The death occurs at a vacation rental condominium in a foreign country. The type of transfer from the place of death will be
Residential
Which of the following was an embalming material used in the Middle Ages?
Resin
Chamber specifically designed for the cremation of a dead human body: A. Exhort B. Incinerator C. Processor D. Retort
Retort
the burning chamber in a crematory
Retort
A contract which may be terminated by the purchaser at any time prior to the death of the beneficiary with a refund of the monies paid on the contract as prescribed by state law.
Revocable Contract
A pre-arranged funeral contract in which the contract may be terminated by the purchaser at any time prior to death with a refund of the monies paid as prescribed by state law?
Revocable Pre-Need
John sets up a pre-need contract that can be cancelled at any time, but may require future payments for services contracted for. What type of pre-need did John set up?
Revocable non-guaranteed
Legal tenant that states that all people are entitled to a dignified final disposition: A. Duty of Burial B. Duty of Disposition C. Right of Canon Precedence D. Right of Decent Burial
Right of Decent Burial
The Right of Disposition that gives person with Paramount Right of Disposition the power to bar others from attending the services:The Right of Disposition
Right to Control the Funeral
Funeral ________________________ are composed of ____________________, also known as ceremonies.
Rites & Rituals
Memorial service
Rites with out the body
Funeral
Rites with the body present (sociology event family sociological unit)
The inscriptions 'I H S' and 'I N R I' are most closely associated with:
Roman Catholic
The order of procession is: CRUCIFER - CLERGY - F.D. - CASKET - F.D. - FAMILY, this is:
Roman Catholic
Whose death views were shaped by "mystery cults?"
Romans
Beads and a crucifix used by Catholics as an aid in the recitation of prayers?
Rosary Beads
On a house removal the deceased's bowels and bladder have released. Which piece of equipment do you need to introduce immediately?
Rubber/plastic sheeting
In Liturgical churches, stated directions in a prayer book or liturgical manual regarding the order of service as approved by the denomination.
Rubrics
In any given community, the salary for a funeral director is said to usually be similar to the salary for a ___?
School teacher
Defining the ethical issues of the problem is what step for ethical problem solving?
Second
Processing the pain of grief is which task of mourning?
Second
the largest subdivision of a cemetery
Section
Children's sense of __________________________ is more impacted by death than that of adults.
Security
Lindemann characterized excessive generosity as a form of __________?
Self Punitive Behavior
Lindemann characterized excessive generosity as a form of __________?
Self-Punitive Behavior
What is the term that is defined as "dealing with the meaning of words?":
Semantics
Which of the following initiates the communication process?
Sender
In the Buddhist faith, a service performed as a part of casketing the body
Service of Encasketing
What are three ways professionalism can be achieved by a funeral director?
Service to community, welfare of profession, and honesty & integrity
Funeral Services
Services which may be used to care for and prepare deceased human remains for disposition and arrange, supervise or conduct the ceremony or final disposition:
Which of these is not among the responsibilities of the manager?
Set Sales Quota
one who is in charge of the cemetery; the caretaker of a church
Sexton
in the Jewish fiath, a watcher; one who sits with the body until burial
Shivah
A thirty day mourning period observed in the Jewish funeral rite:
Sholoshim
meaning 30 in the Jewish faith; the 30-day mourning period
Sholoshim
Traditionally, who conducts the 'shmira?'
Shomer
a symbolic sign of the Cross; made with the right hand
Sign of the Cross
Which of these have been increasing in modern times, and will likely continue to?
Single Parent Homes & Cremation
in the Roman Catholic faith, a woman who is a member of a religious order, especially one bound by vows of poverty, chasity, and obedience
Sister (Nun)
Exigent circumstances
Situation requiring immediate action or urgency:
Social mobility refers to people's ability to change what?
Social Classes
a branch of the U.S. Department of Health and Human Services which provides benefits for retirement, survivors/insurance, disability, health insurance, and death
Social Security Administration
Which one of the following is NOT a protected class covered by Title VII of the Civil Rights act? A. skin color B. Social Status c. National Origin D. Religion
Social Status
Customs
Social behavior as dictated by tradition of the people
AIDS deaths are an example of which of Lazare's complicating issues?
Socially Unspeakable Death
AIDS deaths are an example of which of Lazare's complicating issues?
Socially unspeakable death
Disposal of the body; affirming the dignity of the deceased in the community; and allowing for the community expressing of concern for the bereaved family are all aspects of what purpose of the funeral?
Sociological
in the Eastern Orthodox church, the open area (sometimes raised) before the altar
Solea
What type of casket is constructed of solid wood pieces and has no wood by-products included in its construction?
Solid wood construction
After the administration of an estate, there is $5,000 left to distribute to the heirs. This estate would be described as being: A. Insolvent B. Intestate C. Solvent D. Testate
Solvent
Death as a cultural universal will include all of the following except: -Announcement of death -Ceremony for the benefit of the mourners -Care for the deceased -Some type of formal religious observance -An acceptable mode of disposition for the deceased
Some type of formal religious observance
A man dies, leaving behind his ex-wife, an adult son from a previous marriage, a brother and both parents, Under the General Rule of Priority, who has the Paramount of Disposition? A. Brother B. Ex-wife C. Son D Parents
Son
The OSHA Hazard communications Standard states the employers are required to keep documentation on which one of the following A. Exposures to OPIM b. Formaldehyde levels C. Orders of new chemicals D. Spills of hazardous chemicals
Spills of hazardous chemicals
Jon is going on safari in Africa. He sets up a power of attorney that gives his daughter the power to handle all of his affairs, but only in the event that he does not return from the trip within a month. What type of power of attorney did Jon set up? A. Durable General B. Durable Limited C. Springing General D. Springing Limited
Springing General
Dr. Elisabeth Kubler-Ross is most associated with what theory or theories?
Stages of Dying
What are the specific procedures to be followed to ensure that all essential details are addressed in the manner that the reasonably prudent funeral director would follow under the same or similar circumstances?
Standards of care
Legal doctrine that is the basis for case law: A. Habeas corpus B. Quid pro quo C. Stare decisis D. Supremacy of the law
Stare Decisis
What type of casket is constructed with the sides vertical or at right angle to the casket bottom?
State Casket
SSA-721
Statement of Death by Funeral Director.*
False
Statements by salespersons expressing their opinions about the products they sell constitute express warranties
Mandatory disclosures
Statements required by the FTC rule which cannot be modified or edited and must appear in a clear and conspicuous manner.
What type of handle is described as a non-moveable handle that can be full length, individual or single?
Stationary Bar
All of the following would be considered proper with respect to sue of a visual aid except:
Statistics demonstrated by the visual aid should be rounded off
What is the principal sources for mortuary law?
Statutory Law
An inexpensive metal casket is most likely to be made of
Steel
Stainless steel is an alloy of what metals?
Steel, chromium & sometimes nickel
Upon arrival at the place of transfer, you discover that the deceased is taller and heavier than you expected. Which of the following pieces of equipment will help to handle the height and weight?
Straps
"How could they (the deceased) do this to me?" is a question often asked by survivors of which kind of loss?
Suicide
How Could they do this to me?
Suicide
How could they do this to me, is a question often asked by survivors of which kind of loss?
Suicide
Reality testing guilt is an especially important listed approach to helping survivors of which kind of loss?
Suicide
True
Suing under the negligence theory of product liability is often an unsatisfactory remedy for the injured plaintiff to pursue because proving specific acts of negligence on the part of the defendant is difficult.
Which of Freud's constructs represents the conscience, the ideal we strive for?
Superego
one who outlives anotherperson or lives through an event
Survivor
If the deceased has other living relatives, they are collectively known as:
Survivors
What is a moveable casket handle with a hinged arm?
Swing
Which of the following terms deals with the arrangement of words in a sentence:
Syntax
Ritual actions and overt conduct are essential parts of:
System of beliefs
The term sociologists use for a "must NOT" behavior is
Taboo
The client family has stayed beyond the designated calling hours. The helpful funeral director may indicate the calling hours have come to a close by:
Tactfully informing the family that announced calling hours have ended.
In the Jewish faith, the ceremony of washing the deceased before the burial; serves as a ritual purification or cleansing of the body and should be performed by the Chevra Kaddisha.
Taharah
The prayer shawl and skull cap worn by Jewish men are known as the:
Tallis and kippa
a prayer shawl worn by mean during the Morning Prayer service in the Jewish faith
Tallith
blank indorsement
Tandom endorsed a check "Jane Tandom." This is a
A wax candle lit in the vestibule of the Orthodox Church is a:
Taper
in the Jewish fiath, prayers said before teh funeral by a group of friends and the shomer. These prayers come from the book of Psalms
Tehillim
Most of the first calls come to the funeral home by way of:
Telephone
One way to help a grieving child feel "in control" is to let them____________
Tell about the death
The house of worship for a reform Jewish person would be:
Temple
ceremonial instructions of the Mormon Church, given only within a Temple to worth members of the sect
Temple Ordincances
Bill sets up an instrument that, upon his death, will transfer all of his assets to a banking service that manages the estate for his son, Bill has just set up a/an: A. Inter Vivos Trust B. Living Will C. Springing Will D. Testamentary Trust
Testamentary Trust
Stone
The ABC Method of Crisis Intervention
In early America, the person or persons in charge of the funeral was
The Family
False
The Magnuson-Moss Warranty Act requires manufacturers to provide written warranties.
What renders a 300 series stainless steel casket non-magnetic?
The Presence of nickel
Services of funeral director and staff
The basic services, not to be included in prices of other categories in Section 453.2(b)(4), that are furnished by a funeral provider in arranging any funeral, such as conducting the arrangements conference, planning the funeral, obtaining necessary permits, and placing obituary notices.
The legal definition of a dead body: A. A dead body that has been entirely disintegrated B. A dead human body that is buried and completely disintegrated C. The human body that is dead and partially disintegrated D. The body of a human being deprived of life but not yet entirely disintegrated.
The body of a human being deprived of life but not yet entirely disintegrated
account balance
The difference between the total debits and the total credits in an account is the:
Which of the following defines the term feedback?
The discernible response of the receiver
financial management
The efficient utilization and adequate regulation of assets, revenue, expenditures, and capital rights is known as:
Bereavement
The event of a loss is:
express warranty as to quality
The following statement was printed on a tag attached to an electric clock: "Warranted for one year from date of purchase against original factory imperfections in materials and workmanship." This warranty statement on the tag represents an
Stress
The funeral rite satisfies all of the following needs of the survivors EXCEPT:
Following World War 2
The greatest INCREASE in embalming
False
The implied warranty of merchantability applies only to merchants who sell to other merchants.
In a sale of goods by a non-merchant
The implied warranty of merchantability does not apply in which of these situations?
What does gauge mean?
The measurement of the thickness of ferrous metals
Triggering event
The occurrence of situation that requires certain action i.e., the triggering event for giving out the GPL is face-to-face meeting.
Year/Accounting year
The particular calendar year or other one year period used by funeral provider in keeping financial records for tax or accounting purposes
Egotistic
The person is socially, religiously or politically isolated. A loner who believes there is no meaning and where there is little or no group identification
drawer
The person who issues a check to another is called the
Legally, final disposition must always be made in a manner that is acceptable to: A. Ancestors B. Church doctrine C. Entire family D. The public
The public
When a person purchase a cemetery plot, they are purchasing: A. Stock in the cemetery B. the plot as real property C. The right to use the plot D. The right to decorate the plot as they wish.
The right to use the plot
True
The signature "David Hopper" on the back of a check is a blank indorsement.
Mourning
The task of incorporating a loss into ones life
(Bowlby- Attachemnt Theory) Post-Loss Greif
The tendency in human beings to make strong affectional bonds with others coming from the need for security and safety - The greater potential for loss, the more intense the reaction
A fish bone in a bowl of vegetable soup
The test of merchantability in the case of foods is generally what a reasonable person can expect to find in the food. Which of the following would most likely show a breach of this warranty?
Searching
The urge to recover the lost object.
True
The words order and bearer are words of negotiability
Professional help given to a grieving person in an office setting would describe grief ___?
Therapy
The statement most typical of resolution is
There is a future for me
contracts entered into by two parties for the benefit of another
Third Party Beneficiary Contracts
A man calls the funeral home to get information about pre-needs He sets up an appointment on Monday, at his house, to set up a pre-need. After setting up the pre-need contract, the man would have until midnight of which day to cancel the contract, according to the FTC Cooling Off Rule? A. He cant, this is not a Door-to-Door Sale B. Tuesday C. Thursday D. Saturday
Thursday
All of the following are set in consultation with the officiant, except: Time of death Date of service Location of service Placement of flowers in church Preludes, interludes, postludes
Time of death
"as is"
To avoid implied warranties in the sale of goods to a consumer, the seller should make it absolutely clear (as for example a written statement) that the goods are sold
An increase in dreaming near the anniversary of the death is _______.
To be expected
True
Today check processing is done electronically. Consequently a check written on any one day and passed on to the bank can now be deducted from your account that same day.
a general term designating those places suitable for the receptionof a dead human body
Tomb
Anomic
Too much freedom, person can't adjust to social change (death of significant other); person sees his/herself as chaotic and intolerable position which society itslef is imposing by not assisting
In Judaism, the 'law' is revealed in the first five books of the Bible. This is known as the:
Torah
Unintentional violation of a persons rights: A. Misdemeanor B. Outrageous act C. Tort D. Feaux pa
Tort
wings of teh main part of the church which may serve as small chapels for baptism, weddings, and even for small funeral services
Transepts
the automobile generally used for transporting the uncasketed dead human body from the place of death to the mortuary
Transfer Vehicle (First Call Car)
the moving of the dead human body from the place of death to the funeral home or other designated place
Transfer of Remains (Removal, First Call)
When a conversation turns to prices for funeral goods and services, you have experienced a _________________
Triggering event
You ask for permission to embalm and the family says yes. Their clergyman is present and asks about casket prices. As you answer his question, other family members ask about alternatives to earth burial. These inquiries about prices are examples of:
Triggering event
in the Eastern Orthodox faith, three short services or blessings that are part of the funeral rite
Trisagion
True of False A 'bat minen' is a niftar who is female.
True
True or False 'Bimah' is to Judaism as 'sanctuary' is to Christianity.
True
True or False 'Liturgy' is the work of the people; that is, those gathered to worship.
True
True or False A cantor may assist the rabbi.
True
True or False A client family may obtain funeral merchandise (goods) from a third party seller:
True
True or False A family member should identify the deceased before cremation takes place.
True
True or False A graveside service may fulfill both the service and committal aspects of the funeral.
True
True or False A social security number has eight digits in it.
True
True or False Although the Orthodox is the strictest branch of Judaism, the Conservative branch can be said to be stricter than the Reform branch.
True
True or False An acclamation is a response to a prayer or invocation.
True
True or False Attention to detail; smoothness of procedure; dignity and decorum are some of the objectives of funeral service that help to create a meaningful experience for the client family.
True
True or False Compassion, integrity and professionalism are invaluable traits for a good funeral director:
True
True or False Following the burial, a ritual washing is prescribed for those who have participated in an Orthodox Jewish burial.
True
True or False On an Orthodox Jewish funeral, the procession may stop at the synagogue so that that deceased has one last contact with that place.
True
True or False One purpose of an 'inspection' is to allow the client family time to critique the dressing and casketing provided by the funeral director.
True
True or False One reason for making pre-need arrangements is that intelligent and informed decisions can be made with less emotion.
True
True or False The congregation is seated in the nave while the clergy are seated in the chancel
True
True or False The funeral home must have permission to embalm.
True
True or False The kever will ultimately contain the aron containing the niftar in the tachrichim.
True
True or False The shape of a liturgical church is 't' or cross-shaped.
True
True or False The transept aisle separates the nave and the sanctuary.
True
True or False? One who purchases a cemetery lot does not own that land
True
Account established by one individual to be held for the benefit of another; creates a fiduciary responsibility. (As a method of payment of funeral expenses). Money paid to a funeral home for future services is placed in an account with the funeral home as trustee for the benefit of another.
Trust Account
In motivational theory, satisfaction and dissatisfaction are ___?
Two separate factors
Information counseling, situational counseling, and psychotherapy are ___ of counseling ?
Types
Jackson
Types and Styles of Counseling Psychotherapy Counseling Definition (Helping)
The supreme law of the United States: A. Common Law B. State constitutions C. Supreme Court D. U.S. Constitution
U.S. Constitution
conformity to the description of the purchased goods
Under Article 2 of the UCC goods sold by merchants may be covered by a warranty. An example of an express warranty would be a warranty of
True
Under the theory of strict liability the injured party suing simply needs to show that the product was unreasonably dangerous at the time it left the manufacturer's or other seller's control and that an injury resulted.
What are the 4 steps of buying a funeral home?
Valuation, Preliminary Due Diligence, Letter of Intent, Proceed to Close
Type of agreement allowing employers to pay 1/2 regular rate of pay for overtime: A. Administrative Work Contract B. Half-time Work Week C. Quasi-work Contract D. Variable Work Week
Variable Work Week
exterior (use SOFT CLOTH on SKIN and HAIR)
Velour=(SOFT) like velvet, plush or high pile (CLOTH)= broad cloth,liberty cloth,oxford cloth on (SKIN)=moleskin, doeskin,felt and (HAIR)=mohair,like moleskin, angora goat
The most expensive type of interior lining fabric made of either silk, cotton and possibly rayon and has a nap is ____?
Velvet
time set aside for friends and relatives to pay respect to the deceased prior to the funeral service
Visitation (Calling Hours, Visiting Hours)
the collection, tabulation, and interpretation of data concerning birth, marriage, divorce, sickeness, and death
Vital Statistics
John's speech instructor told John he would have to speak a little louder. John needs to work on which of the following areas of public speaking?
Volume
Which of the following terms is synonymous with loudness?
Volume
historically a watch kept over the deceasedl an all-night vigil
Wake
In the Roman Catholic faith, a prayer or scripture service usually held at the funeral home the evening before the Funeral Mass?
Wake Service
in teh Roman Catholic faith, a prauer or scripture service usually held at the funeral home the evening before the Funeral Mass
Waker Service (Vigil Service/Rosary Service)
Gospel?
When facing the alter in a Roman Catholic Church - the lectern on the left is for the:
False
When the transfer of a negotiable instrument is made either by assignment or by negotiation, the third party becomes a holder
When should the expression of feelings not be encouraged?
When they appear to prevent resolution
1, 3
When two or more persons enter into a contract with one or more persons, the contract may be: 1-Joint, 2- Collective, 3-Several, 4-Conditional
customs and practices enforced by the courts
When two or more persons enter into a contract with one or more persons, the contract may be: 1-Joint, 2- Collective, 3-Several, 4-Conditional
What is "Durable Power of Attorney over Hospitalization or Memorialization?
Where the power of attorney continues after the death of an individual who is in the care of their power of attorney
Second
Which of the following acts of mourning is to experience the pain of loss?
Abnormal grief response and past losses
Which of the following are important variables that can obstruct the grieving process?
Express warranty, Implied warranty of merchantability, and Implied warranty of fitness for a particular purpose
Which of the following warranties can be disclaimed by a seller?
fraud
Which one of the following has occurred if a funeral service practitioner intentionally misrepresents a benefit of a pre-need funeral arrangement?
There must be a ritual washing of the body
While making arrangements for a deceased who was practicing Orthodox Judaism, the practitioner realizes the family has no knowledge of rights and customs. The family should be informed that:
listen and respond with empathy
While making arrangements for a murder victim's funeral, a family member says, "If I could get my hands on the guy that did this, I would kill him." The practitioner should:
If the first call comes from a police officer in the ordinary discharge of his/her duties, then the funeral director must determine:
Who is the next of kin or responsible party
Mediators of Mourning/ Determinants of Grief (Worden)
Who the person was Nature of the attachment Historical antecedents Personality Variables Social Variables Concurrent Stresses Circumstantial factors (uncertianty, mulitple losses, closed caskets) MOde of death
An English physician who discovered the circulation of blood:
William Harvey
Scottish anatomist credited as the first to use arterial injection for embalming
William Hunter
What type of casket construction material is made by gluing a thin layer of expensive wood to a less expensive wood?
Wood Veneer
Whose theory includes a phase or stage called "To withdraw emotional energy and reninvest it in another relationship?"
Worden
Whose theory includes a phase or stage called "To withdraw emotional energy and renivest it in another relationship?"
Worden
in the Jewish faith, the skullcap worn by the men at temple servicecs and funeral services
Yahrzeit
At a graveside service, you line the pallbearers up to move the casket. Without instruction, the pallbearers move the casket to the grave. When putting the casket down, one of the pall bearers falls into the grave, injuring themselves, Can the funeral home be held liable for the injury? A. Yes, funeral homes always control width of graves B. Yes, no instruction was given to pallbearers. C. No, funeral homes are not liable for cemetery injuries D. No, pallbearers are volunteers
Yes, no instruction was give to pallbearers.
You bury the wrong body in a family grave. The family, being very upset, threatens to sue the funeral home. Does the family have grounds for a lawsuit? A. Yes, you committed the tort of loss of body B. Yes, you committed the tort of mutilation of a body C. No, you did not commit the tort of not safeguarding the body D. No, you did not misidentify the grave
Yes, you committed the tort of loss of body
A memorial service that is offered for the deceased four times per year in the Jewish funeral rite is called:
Yizkor
Municipal ordinances dictating types of building usage within particular geographic areas of the municipality: A. Building Codes B. Easement Ordinances C. Usage Laws D. Zoning Regulations
Zoning Regulations
middle ages
a 'sin eater' was associated with the
bi unit pricing
a Price for the casket (unit) and a price for the service of funeral director
Memorial services are funeral rites without
a body present
coffin
a case or receptacle for dead human remains which is anthropoidal (human form) in shape
copper deposit
a casket made from a core of copper metal to which copper ions are deposited by an electrolytic process. this process forms a seamless unit
Memorial service
a ceremony commemorating the deceased without the body present
sales frequency chart
a chart on which all sales are listed showing the number of sales in any sales bracket
Which of the following would NOT be consistent with a Christian Science service?
a church funeral
ogee design, emphasis on preservation of dead, changes in various designs
a consideration with the introduction of the metallic curial casket
Religion
a culturally entrenched pattern of behavior made up of 1. sacred beliefs 2. emotional feelings accompanying those beliefs 3. overt conduct implementing the beliefs and feelings
Religion
a culturally entrenched pattern of behavior made up of: 1) sacred beliefs,
mongolians
a culture believed to have thrown their dead to hordes of wild dogs
What does corpse refer to in laws?
a dead human body
Precedents
a decided case or court decision that determines the decision in a following case because of the case similarities
cathedral (interior HEAD PANEL design)
a design which has a layered effect
Immediate burial
a disposition of human remains by burial, without formal viewing, visitation, or ceremony with the body present, except for a graveside service.
quartile
a division of the total into four intervals, each one representing one fourth of the total
Subculture
a division, or smaller identifiable unit of culture, connected to that culture
When does a funeral director have rights?
a funeral director has not rights until he comes into contract with the appropriate family member
Traditional funeral rite
a funeral rite that follows a prescribed ritual or ceremony that
zeigler case
a gasket sealed container which can be used as an insert into a casket or a separate shipping container
Depression
a great sense of loss; the person can no longer deny the impending death; preparing for their death; "silent"
Society
a group of persons forming a single community with some interests in
Single parent family
a household or family unit consisting of one adult, either male or
Blended family
a household or family unit created by one male and one female from their previous marriages as well as children from the present marriage
Modified extended family
a household or family unit created by related nuclear
Nuclear family
a household, or family unit consisting of one man and one woman
Statute
a law enacted by a federal or state legislative body
Disenfranchised grievers
a loss that society bleieves does not deserve mourning. The loss is not openly acknowledged, socially sanctioned or publicaly shared
The Pope reads his speech word-for-word from a prepared text. This is an example of:
a manuscript speech
A group of potential customers having purchasing power and unsatisfied needs, defines ___?
a market
stainless steel
a metal alloy of steel, chromium and sometimes nickel which is used in casket construction, noted for its ability to resist rust. all grades of stainless steel must have at least 11% chromium to qualify as stainless steel
air seal
a method of sealing burial vaults that utilizes the air pressure created by placing the dome of the vault onto the base of the vault
double seal
a method of sealing burial vaults that utilizes the principle of air seal in conjunction with an epoxy material at the junction of the dome and the base of the vault
Law
a must behavior not necessarily a basic or important pattern of a people (related to
Non-theistic
a philosophy that does not practice or focus on a god or gods
futuristic
a philosophy which contends that one must seek life's meaning or fulfillment in the future rather than in the past or present
Hospice
a pholosyphy of care where a home-like atmosphere is provided for the termianally ill allowing for the family to be close at the time of death
inset (interior HEAD PANEL design)
a picture is used in the head panel
Libel
a picture or written statement that can damage a persons reputation
indirect learning
a process by which a person learns the norms of his culture by observation of others in his society.
Funeralization
a process involving all activities associated with final disposition
rebate
a return of a portion of a payment
Casket
a rigid container which is designed for the encasement of human remains and which is usually constructed of wood, metal, fiberglass, plastic, or like material, and ornamented and lined with fabric. (FTC definition)
casket
a rigid container which is designed for the encasement of human remains and which is usually construed of wood, metal, plastic or like material and ornamented and lined with fabric.
Philosophy is best defined as ___?
a set of values, ideas, and opinions of an individual or group
Philosophy is best defined as __
a set of values, ideas, and opinions of an individual or group?
independent bone burial
a social development in the middle ages whereby the bodies of the noble were separated and the bones were brought back to their home in a chest describes
Class
a social grouping in which members possess roughly equivalent culturally valued
hammertone
a sprayed finish that has an appearance of small indentations in the metal (as if struck by a ball peen hammer) the indentations are in the paint and appear as the paint dries usually found on inexpensive caskets
Pre-Conventional Stage
a stage of moral development in which moral reasoning is based on reward and punishment form those in authority
Conventional Stage
a stage of moral development in which the expectations of the social group (family, community, and nations) are supported and maintained
Post-Conventional Stage
a stage of moral development in which the individual considers universal moral principles, which supersede the authority of the group
Pre-Moral Stage
a stage of moral development in which the individual is characterized as not understanding the rules or feeling a sense of obligation to them. Looking to experience only that which is good or pleasant or to aviod that which is painful
Anticipatory Grief
a syndrome characterized by the presence of grief in anticipation of death or loss; the actual death comes as a confirmation of knowledge of a life-limiting condition
Anomic Grief
a term used to describe the experience of greif, especially in young bereaved parents, where mourning customs are unclear due to an inappropriate death and the asence of prior bereavement experience; typical in a society that has attempted to minimise the impact of death through medical control of disease and social control of those who deal with the dying and the dead
Ohlsen
a therapeutic experience for reasonably healthy persons. Do not confuse this with psychotheraphy, which is treatment for emotionally dustrubed persons, who seek, or are referred for assistance with pathological problems. A counselor's clients are encouraged to seek assistance before they develop serious neurotic, psychotic, or characterological disorders.
median
a value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value
effigy
a waxed death mask of nobility was referred to as an
3,000
according to ancient egyptian history which of the following numbers approximates the number of years required to complete the journey known as the 'circle of necessity'
the indirect method pf approach for casket selection requires
adequate pre counseling
declining price structure advantages, disadvantages
advantages-- cvi improves, encourages better buys, disadvantages-- low end mark up may be too aggressive in some markets
fixed multiple (straight line) advantages, disadvantages
advantages-- easy to use, provides quality, disadvantages-- no improvement in cvi
direct approach advantages, disadvantages
advantages-- funeral director supports family, answers questions, meets the family needs, disadvantages-- non verbal communication may be misinterpreted, family needs may be misconstrued
modified declining price structure advantages, disadvantages
advantages-- like declining and provides for families who require lower priced caskets, disadvantages-- low margin on low end, attractive option for families who CAN but WONT spend
indirect approach advantages, disadvantages
advantages-- privacy, no undue influence by funeral director, no non verbal communication occur, funeral director does not misinterpret, family has time to analyze information, disadvantages-- some families want the funeral director there, funeral director not there to answer questions, written information may be ignored or misinterpreted
graduated recovery advantages, disadvantages
advantages--lower cost funeral at low end disadvantages-- cvi decreases, negative pressure to casket assortment, value at low end
Webster
advice, especially that given as a result of consultation
Funeral service management views the role of its practitioners as more ___ than do other managerial groups?
advisory
Following should be considered when explaining death to children
age of child realtionship of child to the deceased manner of death
A burial vault which is closed by placing the dome over the based is known as a(n)
air seal
The term "evaluation period" or "orientation period" should be used ____?
all of the above Verbally In an employee handbook In an employment agreement
The trisagion is celebrated: -the night before the funerals service at the funeral home -the morning of the funeral service at the funeral home -at the cemetery -all of these
all of these
Which of these may affect office electronics needs?
all of these Death certificate Client service records Arrangement forms
bail bar handles
also known as short bar chest
The communion table is to non-liturgical as the ___________ is to liturgical.
altar
Which of the following best describes a disconfirming response with more than one meaning?
ambiguous
A disconfirming response with more than one meaning, leaving the other party unsure of the responder's position is a(n):
ambiguous response
A disconfirming response with more than one meaning, leaving the other party unsure of the responder's position:
ambiguous response
Funeral rite
an all-inclusive term used to encompass all funerals and/or memorial
When handling a valid complaint, it is most important to give the customer ____ as soon as possible
an apology
Bargaining
an attempt to postpone death; e.g. attempting to bargain with God or the doctors for more time
neolithic period
an era where the years 30,000 B.C. to 6,000 B.C. associated
Linda was attending an Optimist Club meeting and after her arrival was asked to give a speech concerning her vocation at the meeting. This is an example of:
an impromptu speech
Statement of funeral goods and services selected
an itemized written statement provided for retention to each person who arranges a funeral or other disposition. It must include the goods and services selected and prices paid for each, itemization of cash advance items and total cost.
balanced line
an out of date term used to describe having the correct number of caskets in each pricing quartile. the number of caskets displayed in each quartile is determine by the individual funeral home's pricing system
Alternative container
an unfinished wood box or other non-metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed-wood, composition materials (with or without an outside covering) or like materials.
alternative container
an unfurnished wood box or other non metal receptacle or enclosure without ornamental or fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed wood, composition materials or like materials
Ritual (ceremony)
any action performed during a rite (behavior or action)
Ceremony (ritual)
any acton performed during a rite which may or may not have symbolic meaning to the participants or observer of the acftion
extension handle
any bar that extends the length of the side of the casket, it may move up or down
External communication is:
any communication that goes beyond the doors of your business
Immediate disposition
any disposition of human remains, which is completely devoid
Rite
any event performed in a solemn and prescribed manner
tailored(interior design)
any material which presents a smooth tightly stretch appearance. usually no design
Ethnic
any of the basic divisions or groups of humankind distinguished by customs,
A fraternal organization may conduct their service: -the night before the funeral service -after the committal -after the funeral service, but before the committal -any of these
any of these
Funeral provider
any person, partnership, or corporation that sells or offers to sell funeral goods and funeral services to the public.
combination unit
any product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and a permanent burial receptacle
Funeral services
any services which may be used to: 1) care for and prepare decease human bodies for burial, cremation or other final disposition; and 2) arrange, supervise, or conduct the funeral ceremony or the final disposition of deceased human bodies.
Ritual (ceremony
any single action or series of actions performed during a rite which contains symbolic meanins to the participants and observers of the rite.
pre-literate society
any society which exists in a stage of develpment prior to the invention of the written word in their culture
Jackson
any time someone helps someone else with a problem
Symbol
anything to which socially created meaning is giving
The bereaved should be encouraged to ask questions:
anytime
Blended family
appears as a nuclear family, *upon death of spouse decision made by surviving spouse may cause problems
greeks
are credited with the introduction of cremation
The process correctly pronouncing all the necessary parts of a word:
articulation
A person dies in your town. A Chicago funeral director calls you to embalm the person and prepare them for transport. It would be UNethical for you to _____.
attempt to convince the family to buy a casket from you
A receiver focusing on the speaker's voice, screening out all other stimuli is an example of:
attending
The process of focusing on certain stimuli from the environment:
attending
finishes
baked enamel, sprayed lacquer, natural finish, stippled
brushed metal
bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained
funeral procession(romans)
based on social status funeral processions for the less fortunate were Praeco called out the mourners family usually carried the body accompanied by neighbors and friends possibly a small band of musicians occurred at night(because of superstitions and less foot traffic than daytime-ppl closed doors and windows as the procession passed)
Social stratification
based on status and finances
early Christianity(romans)
became dominant religion by 300 ad theological beliefs about God and man customs modeled after burial of Christ
overt conduct
behavioral patterns which are observable by others
Folkways
behaviors which are construed as somewhat less compulsive than mores of the same society
folkways
behaviors which are construed as somewhat less compulsive than mores of the same society
Mobility
being mobile move from one place to another readily, move from class to class
Anonymity
being unknown
Values
beliefs that are held in high esteem
A ritual blessing offered at the conclusion of an Episcopal Funeral Service is:
benediction
Anger
blame directed towards another person
final disposition(romans)
blessed the burial site purified the mourners buried the body CONCLAMATIO MORTIS "calling out the dead" use of professional mourners
What is the alloy of copper, tin and sometimes zinc?
bronze
What is the type of casket finish in which the bare metal is scratched with an abrasive material and finished until a smooth high gloss is obtained?
brushed
medieval period
burial societies were becoming common place during the
church
burial trends during the middle ages were greatly influenced by the
town undertakers
by virtue of technical skill and knowledge, which of the following individuals, in particular, was qualified to fulfill the role as coroner in early america
7 softwoods (call Cathy for her perfect red sauce)
call = cedar, Cathy = cypress, for = fir, her=hemlock, perfect = pine, red=redwood, sauce=spruce/sitka
funeral customs
came first/before the treatment of disease, the formulation of gov, and the formulation of definite religious beliefs
Which one of the following is NOT a source of law for funeral service? A. Canon law B. Case law C. Common law D. Statutes
canon law
the top most part of the casket
cap
What is the focal part of the interior of a casket which fills the inside of the crown?
cap panel
funeral merchandise
casket, outer burial containers, clothing urns, register books, memorial cards (prayer cards/folder) acknowledgement cards religious and fraternal items
A raised platform (with or without a canopy) used for a body to lie in state is known as a what?
catafalque
Social stratification
categorized people by money, prestige, or power ranking of social status position in groups lower middle upper
Rites of passage
ceremonies centering around transition in life from one status to
Rites of Passage
ceremonies centering around transitions one status to another (baptism, marriage, funeral)
A "ribbon cutting" at the opening of a supermarket could best be described as a
ceremony
interior materials ( certain serious students very rarely miss tests)
certain= crepe, serious= silk, students=satin, very=velvet, rarely=rayon, miss=metallic, tests=taffeta (crepe and satin may be used on the exterior of infant caskets)
Urbanization
change from rural to urban * leads to the decrease of the importance of the individual in society. Funeral director has to develop effective public relations program to sell service
The medium a sender selects to send the message is known as the:
channel
When deciding what to share with a child about death, which is true?
children are concerned with what it means to THEM
What is the name for a case or receptacle for human remains which is anthropoidal in shape?
coffin
Appealing forcibly to the mind or reason:
cogent
Within funeral service, the competitor should be seen as a(n) ___?
colleague
Other practicing funeral professionals should be regarded as
colleagues
semi tailored(interior design)
combines tailored with another design
Indirect Learning
comes from our cultural environment (attitudes, manner of dress, ways of thinking)
Direct Learning
comes from parents and formal education (colors, schools, family members)
A human survival skill needed to maintain contact with the world is:
communication
The process of human beings responding to verbal/nonverbal behavior:
communication
To be clear and brief:
concise
In decision making, what term is defined as: "when all group members are in agreement":
consensus
A joint/extended family is usually
conservative/patriarchal
Express Contracts
consist of agreements in which the terms are stated by the parties; these terms may be verbal or written but the contract as a whole must reflect the intentions of the parties
was a body of mortuary laws
constantine's sumpturary laws
ferrous (Fe)
contains iron and is often referred to as steel ferrous caskets measure in terms of gauge. the lower the gauge the thicker the casket
Implied Contracts
contracts that are inferred from the facts or circumstances of the case or conduct of the parties; not formally or explicitly stated in words; the law makes no distinction between word or conduct contracts
wrought copper (wrought bronze)
copper or bronze metal rolled into sheets
Which one is a component part of the casket hardware?
corner
kapok(upholstery )
cotton lie in appearance, ceiba tree
Doctrine of Stare Decisis
court decisions (high or low) that are binding; Ex: Thurgood Marshalls decent
The believability of a speaker or other sources of information:
credibility
august hofman
credited with discovering formaldehyde
christian eisenbrandt
credited with receiving one, if not the first patnet, in regards to life preserving coffins
dr. thomas holmes
criticized the use of common preservatives such as arsenic in regards to embalming
A cross with the image of the body of Christ superimposed is a:
crucifix
Ethnicity
cultural heritage or identity of a group based on factors such as language or country of origin
A pattern of living or dying which can be identified in all societies is referred to as a:
cultural universal
Because funeral rites are present in every known society, the rite would be considered a
cultural universal
Social behaviors as dictated by the tradition of the people are
custom
middle ages
dark ages aka
Agarian
dealing with agriculture
Code of Ethics
declaration or public statement of professional standards of right and wrong actions
the principal division between hardwoods and softwoods is determined by
definition, no definite degree of hardness divides hardwoods and softwoods they are divided by definition
What is the statistical study of human populations with respect to their size and density, distribution, composition, and income?
demographics
The objective, emotion-free meanings of a term are known as:
denotations
crushed (interior design)
design made on a table which contains metal corrugations. the material is placed over the raised metal and the corresponding metal rods are then placed on top of the material. the design is then steamed into the material
tufted (quilted/honey comb) (interior design)
design using two pieces of material with filling in between. the stitching in the material will form a design. the gauze like backing material is called domet. "tufts have puffs
The primary purpose of job analysis is to ___?
determine job description
In a Lutheran burial, the choice of clothing is:
determined by the family
Wolfelt
developing interpersonal skills for successful funeral service practive
Normative Ethics
development of moral standards of conduct
ancient jewish funeral
did not practice cremation; in the beginning they didnt use caskets or outer enclosures; embalming not practiced
mark up
difference between merchandise cost and selling price
Each of the following could be described as a funeral rite except
direct disposition
In the funeral service, which is the most likely to be a discriminating factor in hiring personnel?
disability
What NOT to say to children
discourage questions tell them make believe or fairy tales tell them something that you do not believe yourselves tell your children what they will need to unlearn later use euphamisms "mother has gone on a long journey"; God took Daddy away because he wants and loves the good in heaven; Grandma died because she was sick; Daddy is now in heaven
In the Lutheran Church, cremation is:
discouraged
dr. william harvey
discovered the circulation of blood
non ferrous
does not contain iron (Fe) (ex. copper and bronze) non ferrous caskets are measured in terms ounce per square foot.
What is the material that consists of a heavy durable cotton fabric with a short velvety nap of 1/8 inch or less that has a sued-like appearance?
doeskin
traveling salesmen to promote their products, training in the proper use of embalming chemicals, training sessions to update the embalmer in the latest chemical developments
during the 19th century, various chemical manufacturers were influential in the development of mortuary education and the rising prevalence of embalming. among the services which those companies offered the undertaker included
anatomist; surgeon
during the middle ages, who began experimenting with embalming
functional pricing
each function (merchandise, service, livery, facilities) has a price
Animism(romans)
early belief soul the'"vital principle" separated from the body at death remained at the grave demanded attention from the living received offering of food and drink or "haunt the survivors
bier, bearers, horse drawn carts
early methods of transporting the body include this
land of the dead
early scandinavians referred to valhalla as
demonstration group or educational group
educates the selecting party regarding construction, difference in caskets, features that affect the price, where the price are to be found, the general layout of the selection room and how the funeral director will proceed
investigator of mass corruption in regards to english practices
edwin chadwick is associated with this
1842
edwin chadwick publishes his report in this year
sarcophagus
egyptian burial receptacles which were large, massive, and rectangular in shape, describe the ____ casket
removal of brain through ear or nose, drying in open sunlight, evisceration through the abdominal incision
egyptian embalming method
professional mourners, body placed on a sled which was drawn by an oxen, religious reps
egyptian funeral procession
What type of casket has ends in the shape of a half circle?
elliptic
The ability to project oneself into another person's point of view, so as to experience the other's thoughts and feelings:
empathy
Characteristics of the helping funeral director (Wolfelt)
empathy respect warmth and caring genuiness
What is a range of derivative wood products, which are manufactured by binding together wood strands, particles, fibers, or veneers with adhesives to form composite materials?
engineered wood
phases in the helping relationship are
entering into the helping relationship building a helping relationship exporation and assistance in helping the family understand their alternatives consolidation and planning implementation and action conclusion of the funeral process post-funeral service follow up
Physical location and personal history surrounding the communication:
environment
Words that have more than one dictionary meaning are referred to as:
equivocal terms
a term which refers to a lug on a casket
escutcheon
More pleasant sounding words used in the place of more direct, less pleasant terms are:
euphemisms
Listening in which the goal is to judge the quality or accuracy of a speaker's remark is:
evaluative listening
Rite
event performed in solemn prescribe manner
softwoods
evergreen trees (Christmas trees) and shrubs including not only those of the pine family but of the yew family as well (cone bearing and berry or drupaceous fruit bearing)
Characteristics of stress and burnout
exhaustion and loss of energy irritability and impatience cynicism and detachment physical complaints and depression disorientation and confusion omnipotence and feeling indispensable minimizing and denial of feelings
Beliefs
existential (relating to, or dealing with existense) statements about the physical and social world
Any communication which goes beyond the doors of your business is called:
external communication
care of the dead(romans)
family present at death body washed, anointed and dressed in white toga with insignia of rank placed on a funeral coach feet to the door laid in state 3 to 7 days use of flowers, incense, and pine boughs
dr. thomas holmes
father of modern embalming in the US
Incorrect assumptions that lead us to believe the message is too simple to understand:
faulty assumptions
Incorrect thoughts that lead us to believe that we have heard the message before are:
faulty assumptions
(Worden) Mainifestations of normal grief
feelings/emotions, physical sensations/somatic distrubances, cognitions and behaviors
Integrity
fidelity to moral principles
influence of constantine(romans)
first christian emperor(314-379ad) government required "proper burial" for all roman citizens functionaries handled the details:dig the grave, carry the bier and organize the procession sumptuary laws were enacted church became involved in all aspects of funeral behavior
dr william hunter
first to successfully adopt arterial injection as a means of preservation
What type of casket shell design is narrower and shorter at the bottom than at the opening of the top?
flaring square
undyliting
for durability steel may be eletrco plated with a deposit of cadmium
bonderizing
for durability steel may be eletrco plated with a deposit of magnese
The speech memorized or delivered word for word from a manuscript:
formal
indirect approach
funeral director explains and then leaves the family on their own
direct approach
funeral director stays with the family in the selection room
Celebration of Death(greeks)
funeral feast ended fasting offered sacrifices at the grave maintained relationship with the dead
Memorial Service
funeral rites with the body not present
shirred (interior design)
gathered design made on a sewing machine which has 4-5 needles with adjusted tension"shirred is shredded/shredded wheat"
Business Ethics
good and moral business transactions
merchandise
goods that are bought and sold
Sumptuary laws(greeks)
governmental control of funeral spending originated in ancient Greece Solon decreed use of only 3 burial robes
an obol, cerberus, charon
green burial practices and customs
Complicated Grief
grief extending overa long period of time without resolution
A sociologist differs from a psychologist in that a sociologist studies
groups
Epicureans(romans)
had a more philosophical concept body and soul made from atoms both disintegrated upon death no sense of an afterlife st. paul wrote "Let us eat and drink for tomorrow we shall die"
What is the term applied to the handles, ornamental fixtures and their fittings that are attached to the casket shell?
hardware
Honesty
having a sense of honesty and fair dealing
brocade (exterior)
heavy, decorative: RAISED DESIGN
tapestry (exterior)
heavy, woven: PICTURE
Why are human relations important in the workplace?
helps firms reach goals & objectives
Motivational and Hygiene maintenance are factors in whose theory?
herzberg
Words that are pronounced like another word but have different meaning and are usually spelled differently are:
homonyms
once a year
how often did the inundation {overflowing} of the nile river occur
Motivating people in organizations to develop teamwork, which effectively fulfills their needs and achieves organizational objectives defines ___?
human relations
Any act or failure to act, based in whole or in part on a person's race, color, religion, sex, national origin, age, physical or mental handicap, and/or reprisal, that adversely affects privileges, benefits, working conditions, results in disparate treatment, or had a disparate impact on employees or applicants defines ___?
illegal discrimination
foot candle
illumination produced by a source of one candle at a distance of one foot
direct disposal
immediate disposition of the body with no form or funeral rite at the time of disposition
Nuclear (small 2 parents & kids) cont.
impact of death on nuclear family is greater bc of small size income is affected causing economical problems, when parent dies the surviving spouse raises the child alone & maintains household, *when child dies it impacts the family more b/c nuclear family are more child oriented
What is the "spirit of the law"
implied meanings of the law
A speech "given off the top of one's head" without preparation:
impromptu
kher-heb
in ancient egypt, the priest was also referred to as the
set
in ancient egyptian beliefs of the cult of osiris, who was osiris wicked brother
epicurus
in ancient rome, the early death belief said that the body and soul were composed of atoms which simply disintegrated at death. who is responsible for influencing this belief
outside the walls of rome
in ancient rome, where did burial and/or entombment take place
the master of ceremonies
in discussing ancient roman culture, 'the designator' was also referred to as
municipal officers
in discussing early american funerals, inviters to funerals and town undertakers were referred to as
municipal officers
in discussing early american undertaking, inviters to funerals were considered to be
all cemeteries be municipalized and religious rites be simplified and standardized
in discussing edwin chadwick's report, what did he recommend
kher-heb
in discussing the undertaking specialists of ancient egypt, which one of the following was referred to as the priest
necropolis
in egyptian history, the walled suburb of a major city where embalming was performed was referred to as
If the center aisle is not wide enough in a liturgical church, where do the casketbearers walk in the procession?
in front of the casket
Industrialization
individual crafting of products is replaced by manufacture of goods
surgeon
individual involved in embalming the egyptian dead whose functions were embalming and wrapping of the remains was the
joseph clark, johnson dodge, auguste renourd
influential ppl in the development of embalming schools
Sarah is listening to Cathy and trying very hard to understand her ideas on the subject. This is an example of:
informational listening
Delayed Grief
inhibited, suppressed, or postponed responce to a loss
Phases of acquirring new interpersonal skills
initial learning uncomforatble use consciously skilled naturall skilled
Pre-stage
initial stage of numbing which is of variable duration (this stage was added later thus the confusion on the title of the theory)
what are the 3 types of materials used in casket manufacturing?
interior (lining), exterior, upholstery (padding)
The type of communication in which the two parties involved consider one another as individuals is:
interpersonal communication
Bob debated with himself as to what the correct answer to the question was, but finally chose the correct one. This is an example of:
intrapersonal communication
The type of communication which refers to those aspects of communication behavior that occur within the individual is:
intrapersonal communication
declining price structure
inverse relationship between mark up and price of casket, higher priced caskets are given a lower mark up
scribe
involved in the egyptian embalming process, the person who marked the length of incision with a charcoal pencil was the
physician
involved in the egyption embalming process; this individual was in charge of the funeral procession of an influential egyptian
hot galvanizing
involves passing the metal through a bath of molten zinc and then coating of zinc is applied
bronze
is a metal alloy consisting of 90% copper and 10% aluminum or zinc
Joint/extended (large)
is always patriarchal, agriculturally based/ farm/rural, religious -conservative, women subservient, restricted mobility (do not move around), impact of death does not threatened big enough that others fill the roles of the deceased
cold galvanizing
is carried out at ordinary temperatures and insures a more uniform deposit of zinc is placed on the metal
sheradizing
is the application of zinc by imbedding the metal in zinc powder and raising the temperature
Why is a business plan important?
it promotes growth
in discussing metallic burial caskets, the ogee design served what purpose
it reduced the excess space that characterized most metallic burial caskets; it reduced the excess weight that characterized most metallic burial caskets
during the day of death before sundown
jewish burials were scheduled
simplicity
jewish funeral customs were noted for their
The study of body movement, gestures and posture is known as:
kinesics
At the conclusion of a Greek Orthodox funeral, the congregation will pass by the casket and:
kiss the Icon
All of the following are important with regard to a speaker's awareness of the audience when choosing the speech material except:
knowing the personal background of the introductory speaker
crane and breed
known for featuring a horse drawn hearse at the chicago world's fair in 1893 that resembled a church-like design and which weighed 2400 pounds
What to cemeteries provide?
land space for graves, mausoleums and tombs for burial of the dead, they can be public or private
for the wealthy(romans)
large band of musicians professional mourners buffoons, jesters and wax masks of deceased family members(a family member that resembled deceased danced around to symbolize joining of ancestors) body of deceased family members, slaves and friends
funerals(romans)
latin for "torch light procession" most processions were held at night torches lit the path to the grave used symbolically for the wealthy (usually buried during the day)
A behavior pattern which is enforced by special authority is a
law
Ordinances
laws enacted by city councils
Statutory Law
laws made by stated assembly or legislature to protect the general welfare, health, public morals and the common good
Which of these probably demonstrates Cognitive Dissonance Theory in action?
learning to love the car you bought
The Funeral Procession(Greeks)
left one hour before dawn deceased carried on bier by relatives, friends, or hired "corpse bearers" female mourners fraternity members hired dirge singers any man could join the dismal march;no women unless she had passed her sixtieth year, or was connected with the deceased by blood and was over sixteen years of age
The latin phrase caveat venditor means ___?
let the seller beware
If a child pauses often during their telling about death or grief experiences, adults should ___________
let them talk at their own pace
romans
libitina and libitinerius are funeral functionaries identified with which of the following early cultures
priest casket
lid or cap may be removed
Cultural universal
like abstract patterns of and for living and dying, which are
eternity bed
like full couch perfection cut but no inner foot panel, blanket instead
interior
lining used inside the casket, material that is used on the inside of the casket
sarcophagus
literally mean flesh eating. the most expensive casket available
A 'T' or cross-shaped house of worship is:
liturgical
Contemporary
living or happening in the same period
Fixed capital is
long term capital invested in a business
An approach to conflict resolution in which neither party achieves its goals is:
lose-lose
Anonymity
loss of individual identity, * philosophical purpose of the funeral is that it provides a focal point for giving meaning to life and death
imitation wood (laminates)
made by uniting superimposed layers of different materials
civil war, element of disinfection, longer viewing period
major influences in the development of chemical embalming
All of the following are considered appropriate opening techniques for a speech except:
making an apology
What is a distinct process consisting of planning, organizing, actuating, and controlling which is performed to accomplish established objectives?
managing
A form of mouth closure where the ligature is placed around the bone in the lower jaw is ___?
mandibular suture
A speech that is delivered word for word from a prepared text is called a(n):
manuscript speech
cremation
many historians credit the greeks as the first to use
fixed multiple (straight line)
mark up is multiplied by a constant factor. same markup applies to all caskets
graduated recovery
mark up varies, higher priced caskets given higher mark up
A hierarchy of needs is the centerpiece of whose motivational theory?
maslow
embossed(interior design)
material with a raised design
Secondary objectives of funeral service management include funding all of these EXCEPT ___?
maximizing merchandise sells
5 to 9 years
may understand that death is final but many not accept it as something that happens to everyone; they often personify death and may fail to mourn adequately (the boogeyman, death angel, skeleton)
The measurement of a burial vault is always _____?
measured from the inside
What is a pamphlet made available giving details about the deceased and the funeral arrangements? (select the best answer)
memorial folder
Excessive written or verbal communication would be considered:
message overload
price quotation
method bu which prices are explained to the consumer
price determination
method used by management to establish the selling price for service and merchandise
A pair of nuclear families which have "teamed up" to cut expenses and childcare duties would be classified as _____________________.
modified extended
cast
molten metal is poured into a mold forming a seamless unit, (ex cast bronze)
Judaism holds to a doctrine of one God. Therefore Judaism is said to be:
monotheistic
Deontological Theory
morality of an action is determined by its motives in accordance with rules
Teleological Theory
morality of an action is determined solely by its consequences; consequentialism
How many spaces does a cemetery plot refer too?
more than one
Must behaviors, the basic patterns of ideas and acts of a people are
mores
What are three things ethics are concerned with?
motives, interest of society, and the interest of the individual
Social Mobility
moving around in those categories upward or downward movement within the social classes
Taboos
must behavior that dictates the individual must abstain from certain acts
Mores
must-behavior; the basic and important patterns of ideas and acts of a people as
The congregation is seated in the area of the house of worship called the:
nave
city of the dead
necropolis was
A worker is drilling a hole in the street just outside the classroom making it nearly impossible for the students to hear the instructor. This is an example of:
noise
Worship that is scripture-centered is called:
non-liturgical
A type of response in which no words are spoken is:
non-verbal
importance on preservation of the deceased
not a consideration in the development of coffins and burial cases
Goals are defined as steps which lead to achieving ___?
objectives
Name five signs of life:
observation of circulation observation of color observation of respiration sensibility to stimuli Body Heat
Modern
of or characteristic of the present or recent time. not ancient
Modern
of or characteristic of the present or recent times; not ancient, often used to
Neo localism
offspring move away from the area they where born
Tombs(greeks)
often with "bas-relief"carving and painted scences STELAE-shaft(resemble the military graves of today) KIONES-column TRAPEZAE-square cut NAIDIA-temple like
Almost 14 million of these people live alone.
older adults
itemization
oldest method and currently required by ftc
Within a patriarchal joint/extended family, who would assume control at the death of the father (age 62)?
oldest son
Single Parent Family
one adult and their children
How many spaces does a cemetery lot refer too?
one and one only
Blended Family
one man and one female and their children from previous relationship and children from the present relationship
Nuclear Family
one man one women & their kids
Receiving remains
one of the categories required to be itemized on the GPL (if the funeral provider offers the service). This involves services of the funeral provider after initial services have been provided by another firm at the locale of death. Funeral Rule requires package pricing of this service with a description of the components included.
england
one of the countries which made mask making very popular in replacing the body during the long periods the body was lying in state was
john L. dillon
one of the first coffin shop/warehouses was started in new york by which of the following
passive participant
one who participates in an event simply by listening and observing rather than by overt actions
Preparing the deceased for viewing is an example of what type of funeral service management?
operational procedure
influences of roman practices(romans)
ostentatious nature of roman funerals afflicted early Christian practices christian funerals became more simple the roman undertaker provided an occupational model for modern funeral service he arranged, managed and directed funerals and provided mortuary paraphernalia developed as a "seculat functionary" laid the foundation for mortuary law
What should be measured to determine if a casket will fit into a burial vault?
outside dimensions of the casket and inside dimensions of the burial vault
leonardo da vinci
painter of the 'last supper'
A candle placed near the foot of the casket during the Roman Catholic Funeral Mass:
paschal candle
j. anthony gaussardia
patented process of embalming involving the injection of an arsenic alcohol mixture
A family that is governed by the father is
patriarchal
consumer value index (cvi)
percentage derived by dividing the wholesale amount of the merchandise by the retail price of the merchandise (cvi=think casket)
What is the casket called that is designed to display the deceased from head to foot?
perfection full couch casket
What is the casket style in which the rim and crown are formed as one unit with a transverse cut in the cap, forming a two piece lid?
perfection half couch
Which of the following is a characteristic of embalming in the Middle Ages?
performed for anatomical research
What is the Catholic belief that those whose souls are not perfectly cleansed undergo a process of cleansing before they can enter heaven?
pergatorial doctrine
To end a sentence in which the last word is abbreviated you should use a:
period
Exaggerated Grief
persons are usually conscious of the relationship of the reaction to the death, but the reaction to the currect experience is excessive and disabling
Theistic
philosophy that focus' on the belief of god(s)
The highness or lowness of the voice is known as:
pitch
What is the type of wood used in casket manufacturing composed of thin sheets of wood glued together so that the grains are at right angles to one another, always using an odd number of sheets?
plywood
this wood is composed of thin sheets of wood glued together so that grains are at right angles to each other
plywood
What is constructive possession?
possession of a dead body where a party has right to possession but another party might actually have physical possession
burial customs(romans)
practiced both cremation and burial initially used cremation replaced by earth burial sanitary concerns prohibited burial with the walls of rome interment in tombs(wealthy) and burial pits(commune sepulchrum for poor and alien) outside the city Columbaria(building that contains niches or niches with in a building) for cremated remains burial societies organized ensured burial of the poor later required by the government burial also became a way to show wealth and prestige
the price increments between caskets prices, when arranged in order of their increasing value
progression
Giving the appearance of listening:
pseudolistening
The art or science of establishing and promoting a favorable relationship with the public:
public relations
achieving
rapport is associated with which method of the ABC method of Crisis Intervention
The speed at which one speaks:
rate
Motive
reason or desire that acts as a catalyst to spur one to a specific action
robert frederick and c.a. trump
received one of the first patents for a corpse cooler/cooling board during the 19th century
style 'E' state casket
receptacle was used for ex-president grant
also-rans
receptacles that were patented in the early 19th century but which gained no popular appeal were referred to as
Which of the following is NOT a reason for funeral homes to advertise?
reduce expenditures
the sun and back
regarding the journey known as the circle of necessity, according to the egyptians, where did the journey lead
Allied Industry
related industry; as in related professions
funeral functionaries(romans)
related to LIBITINA goddess of the dead and funerals deaths registered at her temple
Factors that may complicate grief
relational factors (ambivalence, narcissism, dependency) Circumstantial factors Historical factors Personality factors Social factors
Merchandise value ration (MVR)
relationship between the wholesale cost of the merchandise and the total cost of both service and merchandise to the consumer (MVR=think funeral)
Words that gain their meaning through comparison:
relative terms
Sacred beliefs reflected in the daily conduct of an individual are part of
religion
What are some factors affecting the funeral industry?
religion, technology, consumer education, the mobility of people
Loyalty conflicts can be a source of trouble especially in _________________________ families.
remarried (blended)
cremation(greeks)
replaced earth burial by 700 BC Burning the body to "set the soul free"
hermetically sealed
resistant to air and other outside elements, air and water tight. completely sealed by fusion or soldering
gross casket profit (margin)
retail - wholesale cost =margin
earth burial (greeks)
reverence for the dead required burial for everyone decreed by law of Athens
A specific act or function dealing with death is called a
rite
Primitive funeral rite
rites of funeralization usually assoicated with pre-literature societies
Funeral
rites with the body present
Funeral ________________________ are composed of ____________________, also known as ceremonies.
rites, rituals
A baptism could best be described as a
ritual
casting earth upon the ramains by the family of the deceased, purification of the family and friends by washing of the hands, dedication of the burial grounds
roman committal service
Doors in the center of the Iconostasis leading directly to the altar are called:
royal doors
Culture
rules, ideas and beliefs that are shared by members of society for the living and dying which are learned directly or indirectly
suttee
sacrificed or group-inflicted cremation of the widow sign of "love and devotion" related to inheritance of property
A person is theoretically operating at full potential when at what level?
self-actualization
The relatively stable set of perceptions each individual holds of himself or herself:
self-concept
Which of the following terms best describes the process of deliberately revealing information about oneself that is significant and that would not normally be known by others:
self-disclosure
The degree of regard a person holds for himself:
self-esteem
A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise:
self-fulfilling prophecy
Encodes and delivers the message:
sender
Älienatio mentis(Greek)
separation of the soul from the body(a feeling like being intoxicated or tipsy) Union with Dionysius
Funeral service management is more _____ oriented than ______ oriented?
service, product
Ethics
set of moral principles or values governing individuals or groups; conforming to accepted professional standards in conduct, moral duty or obligation
Philosophy
set of values, ideas and opinions of an individual or group
Law
sets of rules or principals that govern the actions or conduct in society and that which is right or wrong
what TO say to children
share your own religious conventions speak in concrete terms rather than philosophical ones grant the children permission to cry and express their feelings acknowledge when you do not know the answer attempt to communicate on their level answer all questions truthfully and honestly
stamped
sheets of metal are pressed by a hydraulic pump in designed forms the component parts are welded together
The crown and ogee are features of what part of the casket?
shell
characteristics of an effective funeral director
should not moralize the situation to the family should be skilled, knowledgeable and understanding of their field should be good communicatiors who demonstrate respect for those they are attempting to help should be authentic, real and sincere should NOT be judgemental in their responces should inspire feelings of trust, credibility, and confidence inappropriate self-disclosure
Customs
social behavior as dictated by the tradition of the people.
The group aspect of a funeral rite makes the event
social function
The science that deals with the organization of social groups and how they change or stay the same is called
sociology
The open area before the altar in an Orthodox Church:
solea
sacrifices(greeks)
sometimes slaughtered slaves and horses for use in the afterlife
Patriarchal - Father dies
special problems, family looks to funeral director for leadership and professional guidance, may have problems making decisions easily and looks for male image, internal conflict in family looking for male heir, confusion about financial matters
Rule
specified methods of procedure
Not listening because he/she is only interested in what he/she has to say:
stage-hogging
Who enforce mortuary laws?
state regulatory boards
The Brown and Sharp Gauge is a standard measurement _____________?
states the higher the number of ounces per square foot the thicker the metal
The four aspects of attachment according to Bowlby are:
strength of attachemnt, security of attachment, reliance, and involvement
Meta-ethics
study and evaluation of ethical statements; structure and reason used at arriving to normative theories
A division of a culture that has traits in common with that culture but has unique traits of it own is a
subculture
S.I.D.S.
sudden infant death syndrome, crib death ** most common emotion shown by parents is guilt
Altruistic
suicide that involves the consideration of others. -It's their duty to space others from a painful experiece, over-involved in a group (matyrdom)
The arrangement of words in a sentence defines:
syntax
A social prohibition which dictates the individual must abstain from certain acts dealing with death is a
taboo
What is the casket interior design where the material is tightly drawn?
tailored
What is the difference between teleological and deontologicall obligations?
teleological are concerned with the ending outcome where as deontological follows the rules in black and white
Nuisance per se law
term given when an action or things is a nuisance all the time, or enhenges on civil rights or societal morals of a person and or can be harmful to persons or property
life insurance that has no cash value whenever the policy expires
term life insurance
What is the arm of the casket?
that part of the casket handle that attaches the bar to the lug
the calling out of the dead
the 'conclamatio mortis' is identified with what
praeco
the 'crier' in ancient rome was also referred to as the
ancient egyptians
the 'cult of osiris' identified with which early civilization
dr. thomas holmes
the 'father of modern embalming' in the US
london, england
the 'guild of all souls' was established in
libitinarius
the 'head undertaker' in ancient rome was referred to as
jews
the 'kiss of peace' represented a major break in tradition between the christians and the
heart
the Egyptians felt that which of the following was the seat intellect and emotion
What is our current law based on?
the English system of common law and equity
Quasi-Property Theory
the accepted theory of the legal status of a dead body which precedes on the assumption that a dead body is itself not an object of tangible property but is considered almost or near property
direct learning
the acquisition of the culture by a person through deliberate instruction by other members of that society
egyptians
the ba, yakhu, the name, the heart, the shadow, and the ka, are elements of the body that were associated with which of the following cultures
Mortuary law
the branch of law which involves the rules of conduct and action in matters arising and out of concern with the disposal of the dead
1666
the burial in woolen act took place in what year
range
the caskets sold in the 2nd and 3rd quartile
hebrews
the civilization of people whose faith necessitated burial of the deceased by sundown on the day of death was the
cremation (ritual
the combustion of a dead human body to its essential inorganic elements by rapid oxidation
ancient greeks
the cult of dionysius is associated with which culture
babylonians
the cultures associated with the practice of immersing the body of the dead in earthen jars filled with honey or wax
mycelia
the decay of wood brought about by wood destroying fungi involves the formation of microscopic thread like structures
their best attire
the deceased hebrews dressed in
Denial
the defense mechanizm by which a person is unable or refuses to see things as they are because such facts are threatening to the self
osiris
the deity who is known as 'god of the underworld'
Normative Ethics
the development of moral standards of conduct
eolithic
the earliest assumed state of man was depictive of which era
osiris
the egyptian 'god of the dead' was
anthropoid
the egyptian coffin which gained popularity because of the influence of osiris was called the
the apothecary
the egyptian undertaking specialist whose job included making medicines and anointing the body of the deceased was referred to as
Ethnocentrism
the emotional attitude that one's own race, nation, group, or culture is
egyptians
the evisceration of body organs and their placement in four canopic jars was associated with the embalming practices of which ancient civilization
Relief Grief
the feeling of relief that some negative aspect has come to an end at the death of a loved one
plated
the finish created when base metal is coated by another metal via an electrolytic process often found on casket hardware, in casket hardware. in casket construction is identified by the word "deposit"
constantine
the first christian ruler of rome was
christians
the first people to dress their dead in white clothing were the
1848
the fisk metallic coffin was patented in this year
torch bearer
the focal point of a roman funeral procession was the
Greif and the Family System (Worden)
the fuctional position or role the deceased played in the family an emotionally well-integrated family will be better able to help each other how families facilitate or hinder emotional expression- families that value openness of expression vs. suppression
Funeral goods
the goods which are sold or offered for sale directly to the public for use in connection with funeral services.
What is relativism in ethics?
the gray area one finds to base an argument
middle ages
the great plague of London took place during the
1664-1665
the great plague of london took place in
herodotus
the greek historian known as the 'father of history'
apothecary servant
the individual involved in embalming the egyptian dead whose function was to anoint the body with the necessary oils, spices, and ointments was the
james a gray
the individual to receive the first american patent on a metallic coffin {1836} was
be dissolved
the injection of cedar oil into the abdomen of the body was utilized in the medium priced method of egyptian embalming, causing the organs in the cavity to
Acute Grief
the intense physical and emotional expression of grief occurring as the awareness increases of a loss of someone or something significant
orthodox
the jewish religious sect which a very strict viewpoint of their religious policies and procedures were the
Disorganization and Despair
the loss of normal functioning
light hearted practices
the medieval irish wakes were known for their
Itemization
the method of price quotation by which each unit of service and/or merchandise is priced separately.
The use of an "effigy" became popularized during
the middle ages
cremation
the most common form of disposition for the early Scandinavians was
entombment
the most desirable mode of disposition for the egyptians was
bandaging and anointing
the most expensive method of egyptian embalming consisted of five steps, the last of which was
romans
the most noted impact the egyptian coffins had on another civilization was with the
Oak is ____?
the most popular type of hardwood and is from deciduous trees
Matriarchal
the mother rules the family; a woman holding a position analogous to that
sunken
the name of the jewish grave that was covered with a stone slab is
hades
the name of the place of greek afterlife was
sales frequency
the number of times sales in a given price bracket occurs over a fixed period of time
inventory turnover
the number of times the average inventory has been sold or used up (turned over) during a period calculation:365/cost of goods sold for a period/average inventory
mode
the number that appears most frequently in a listing of numbers
osiris
the one in egypt known as god of the underworld and judge of the dead was
gaunches
the ones who created mummies that were referred to as Xaxos were the
romans
the people who dressed their dead in togas were the
80%
the percentage of egyptians prepared by the inexpensive method of embalming was
ancient
the period of time when the egyptians were embalming bodies was
Fatalistic
the person feels constrained an oppressed by too many rules and regulations. It may also be considered as resulting from a hopeless situation. The person believes they lack control and hope
hofmann
the person who discovered formaldehyde in 1869
harlan
the person who had gannals book published in the US
harlan
the person who was responsible for bringing the European embalming techniques to the US was
What is actual custody?
the physical possession of a dead human body
ancient egyptians
the placing of various organs in canopic jars and embalming by class distinction was specifically associated with which early civilization
maturation
the process of the emergence of personal charateristics and behavioral phenomena through endogenous growth processes.
merchandising
the purchase,display and sales of goods
welcome heir to new estate
the purpose of the funeral feast during the middle ages
Who decodes the message:
the receiver
libitinarious
the roman 'head undertaker' was referred to as the
Sociology
the science or study of group behavior
thanatology
the study of death derived from the name thanatos - God of Death
average(mean)
the sum of a group of numbers divided by the number of unit
6
the sun worshipers believed people were developed from __ elements
a coffin
the term sacrophagus refers to
basar
the term used by the jewish people to represent the flesh was
Common law
the unwritten law derived from English law that is based upon the laws of nature, human experience and reason
Social mobility
the upward or downward movement of a person or family within the social classes of their society
middle ages
the use of an 'effigy' became popularized during the
vigil for the dead
the wake during the middle ages was also referred to as the
discovery of blood circulation
the year 1628 is associated with which great event in the history of embalming
600 A.D to 1850 A.D.
the years associated with the medieval period
A complete sentence describing the central idea of a speech, usually found in the first paragraph (topic sentence):
thematic
What is absolutism in ethics?
there is no gray area for an argument, everything is black or white
A complete sentence that describes the central idea of a speech and is usually found in the first paragraph is a:
thesis statement
What is the relationship between job descriptions and job analysis?
they are useful when hiring and terminating employees
masselin (upholstery )
thin pressed paper in sheet form
wool batting (upholstery )
thin pressed sheets of wool
wood wool or excelsior (upholstery )
thin wood shavings
Symbols
things to which socially created meaning is given
priest
this individual involved in the egyptian embalming process was the most prominent
Anomic
those who committed suicide after the stock market crash in 1929
demonstration group or educational ration group or educational group (purpose)
to answer family questions
Which of the following is not a general purpose for making a speech?
to distract
consignment
to give an agent to be cared for or sold
In a liturgical church, as you face the sanctuary, the epistle side is located:
to the right
Stelae and Kiones are also known as
tombs
The quality of one's voice:
tone
What is a synonym for the ogee of the casket shell?
top frame
The nave is separated from the sanctuary by the:
transept aisles
combination case
transfer container consisting of a particle board box with a cardboard try and cover to satisfy air shipping regulations
north american indians
tree burial was associated with who
Which of the following is NOT a casket shell end and corner design?
triangle
What is the casket interior where padding material is placed between a lining material and a backing material forming small raised puffs?
tufted
What is the type of textile weave in which threads are crossed over one another to give an appearance of diagonal lines.
twill weave
Adult casket widths increase in increments of _?_ inches?
two
Cohabitants
two unrelated adults of the opposite sex sharing the same living quarters.
3 to 5 years
unable to understand the finality of death; to them death is like sleep or taking a long journey
9 and above
understand death as both final and inevitable (adolescent years are usually the ost difficult in terms of coping mechanisms as their concern is for the present
elysian fields(Greek)
union of the soul with Dionysius glorious afterlife reserved only for the wealthy or great warriors
Which of the following describe the joint/extended family unit?
urban based
romans
usually had their funeral processions during the night
another term for extend over
valence
Roman view of Death
varied with time period generally a belief in some form of afterlife continuing relationship between the living and the dead
reverse hinge
view deceased's left side
embalming(romans)
washing and anointing the body some cavity embalming for the wealthy and important persons performed by the pollinctores
2%
what approximate percentage of the egyptian populace were prepared by the expensive method of embalming
retail price of the casket
what family (consumer) pays the funeral director
wholesale price of the casket
what funeral director pays the manufacture
cemeteries were overcrowded
what was the effect on the cemeteries in regards to the great plague of london
In an obituary, the child of a step-child of the deceased should be called _____________________________.
whatever the family feels comfortable with
Actual possession
when a body is physically in the custody of someone who has the right of disposal
Entombment
when a body is placed in an above ground mausoleum
Case law
when law is formed when a particular issue is resolved by a court establishing a principal or precedent which will determine future decisions by that court or lower courts
When should the expression of feelings not be encouraged?
when they appear to prevent resolution
the sun
which of the following did the Egyptians believe to be the center of the universe
north american indians
which people are known to have skinned their dead as part of the body preparation procedure
consumer value index (cvi)
wholesale/retail price = CVI
Merchandise value ration (MVR)
wholesale/service and merchandise = (MVR) (wholesale)$200 / (service and merchandise)$4000 = 5%(mvr)
A deceased Cardinal in the Roman Catholic Church is laid out:
with his head to the altar and feet to the nave
craftsman
with the introduction of coffins and early funeral goods, which of the following were primarily pursuing the undertaking profession
More _______ are entering the field and being hired.
women
What is the "letter of the law"
written law
if a consumer does not want to accept or look at the general price list
you do not have to do nothing else
(Arrangement Conference for Pre-funded or Pre-planned Funerals:) *LOCATION & DISCUSSION OF MERCHANDISE / REGULATIONS*
• Home • Funeral home • Other • Presentation and discussion of service and merchandise choices • Explain state and federal regulations regarding pre-funded or pre-planned funerals
*ALTERATIONS TO PRE-FUNDED CONTRACTS*
• Identify the types of alterations that will not affect the guaranteed contract price • Identify the types of alterations that may void the contract • Unavailability of services and/or merchandise
(Types of Funding Available for Pre-funded Arrangements:) *OTHERS*
• Insurance • Savings / Passbook Accounts
*REASONS FOR PRE-NEED*
• Make personal wishes known to the next of kin • Intelligent and informed decisions can be made with less emotion • Survivors are relieved of the financial burden in the case of pre-funded contracts
(Arrangement Conference for Pre-funded or Pre-planned Funerals:) *COMPLIANCE WITH FTC FUNERAL RULES*
• Presentation of price lists • Permission to embalm • Mandatory disclosures
