NSSW Next Sales

According to COX Automotive Research, _____ of customers expect their Dealer to know something about them before they enter the Dealership.

76%

Which of the following are ways to create a customer-centric product presentation? Select all that apply.

Refer to the customer's Personal Showroom Conduct the product presentation at customer's home or workplace

What follow-up tasks should you complete within one week of delivery? Select all that apply.

Call customer to address any issues. Confirm first service appointment. Check status of Quick VOC.

Which of the following are ways to conduct a flexible demonstration drive? Select all that apply.

Choose ALL

Which of the following should you focus on during the initial appointment with a prospect? Select all that apply.

Choose ALL

Which of the following is part of the new vehicle delivery experience? Select all that apply.

Communicate delivery details Reveal the vehicle Complete Sales-to-Service Hand-Off

How often should you follow up with prospects who made contact with you?

Every 6-12 months

______________ is the process of locating and responding to potential customers.

Prospecting

What is your primary goal when prospecting?

Secure an appointment

If you get a Hot Alert, when should you contact the customer?

Within 24 hours