OB Ch. 1
To demonstrate credibility through performance, a manager should be able to:
1. Apply different motivational tools 2. Develop and lead productive teams 3. Provide constructive feedback
Which of the following best describes situation and person factors? 1. They are not selected 2. They are static 3. They are dynamic 4. They are consistent
3. They are dynamic
Dependence on hindsight, lack of rigor, and being overly subjective are all elements of
Common Sense
Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing person factors to determine the source of the problem?
Do the departing coworkers have a preference for working collaboratively versus independently?
Choosing among available options is not always pure choice between right and wrong, which means that sometimes one faces a(n)
Ethical Dilemma
A concern with acceptable or unacceptable behavior is referred to as
Ethics
True or False: There are only a few situation factors that can impact an outcome when you are trying to accomplish somethinng
False
An interdisciplinary field focused on understanding and managing people at work is
Organizational behavior
Having knowledge about ________ factors is not as useful without also understanding ________ factors
Person, Situation
Which of the following is an example of a person factor
Preference to work independently
The systematic process of closing gaps between a desired outcome and actual situation is called
Problem solving
Problem-solving
Problem-solving efforts can be adversely affected if the problem is correctly identified
______ a problem means opting for a solution that is satisfactory but not the most ideal
Resolving
OB uses both a systematic and _____ approach to understanding people
Science-based
Understanding who you are and what your preferences can be improved by taking
Self-assessments
Knowing who you are and what you want is referred to as
Self-awareness
OB Concepts can be applied to problem ____ to overcome challenges
Solving
Match description in the 3-Step approach to problem solving
Step 1: Identify the problem by reviewing desired outcomes Step 2: Consider possible causes of the problem using OB knowledge Step 3: Make practical recommendations
Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) _____________ approach, which calls for using situationally appropriate tools
contingency
Soft Skills
interpersonal skills and personal attributes
The definition of a(n) _______ is when our desired outcomes do not match the actual situation
problem
Hard Skills
technical expertise and knowlede
Which of the following statements about cheating are true?
1. Cheating takes many forms , including plagiarism 2. Almost 60% of teens polled believe they must do whatever it takes to win.
Select three common elements in choosing among alternatives to arrive at an effective solutions
1. Choice process 2. Selection criteria 3. Consequences
True or false: Working for an unethical business will not cause you problems as long as you conduct yourself in an ethical manner
1. False
Which of the following are potential constraints during problem solving?
1. Lack of knowledge 2. Lack of time 3. insufficient funds
Examples of why people and environment are not static
1. The job market is ever changing as are employers 2. Opportunities and rewards change people 3. Each new person and their characteristics changes a situation
Select the levels that OB distinguishes among
1. group/team 2. individual 3. organizational
A situation with two choices, neither of which resolve situation in an ethically acceptable is called a(n)
ethical dilema
Which of the following leaders of business schools were found by researchers to be most likely to require ethics courses
1. Female deans with backgrounds in management 2. Private and religiously affiliated schools' deans
Which of the following are examples of situation factors
1. Jin's manager gives him a new project 2. Stefan and his team are laid off due to company-wide downsizing
Select the areas of OB that have been shown to have a powerful influence on ethical conduct work
1. Organizational Culture 2. Decision Making 3. Leader Behavior
Select reasons people are unethical at work
1. Personal motivation to perform 2. Reward systems that offer incentives for bad behavior 3. Pressure from supervisor
Select all that apply to a contingency approach to management 1. What worked today will definitely work tomorrow 2. What works with one employee will work with all 3. The most effective solution is based on the situation 4. There is no best single answer
3 & 4