OB Ch. 1

To demonstrate credibility through performance, a manager should be able to:

1. Apply different motivational tools 2. Develop and lead productive teams 3. Provide constructive feedback

Which of the following best describes situation and person factors? 1. They are not selected 2. They are static 3. They are dynamic 4. They are consistent

3. They are dynamic

Dependence on hindsight, lack of rigor, and being overly subjective are all elements of

Common Sense

Sigrid is trying to determine why so many people in her department are transferring to a different department. Which of the following questions would Sigrid ask if she were focusing person factors to determine the source of the problem?

Do the departing coworkers have a preference for working collaboratively versus independently?

Choosing among available options is not always pure choice between right and wrong, which means that sometimes one faces a(n)

Ethical Dilemma

A concern with acceptable or unacceptable behavior is referred to as

Ethics

True or False: There are only a few situation factors that can impact an outcome when you are trying to accomplish somethinng

False

An interdisciplinary field focused on understanding and managing people at work is

Organizational behavior

Having knowledge about ________ factors is not as useful without also understanding ________ factors

Person, Situation

Which of the following is an example of a person factor

Preference to work independently

The systematic process of closing gaps between a desired outcome and actual situation is called

Problem solving

Problem-solving

Problem-solving efforts can be adversely affected if the problem is correctly identified

______ a problem means opting for a solution that is satisfactory but not the most ideal

Resolving

OB uses both a systematic and _____ approach to understanding people

Science-based

Understanding who you are and what your preferences can be improved by taking

Self-assessments

Knowing who you are and what you want is referred to as

Self-awareness

OB Concepts can be applied to problem ____ to overcome challenges

Solving

Match description in the 3-Step approach to problem solving

Step 1: Identify the problem by reviewing desired outcomes Step 2: Consider possible causes of the problem using OB knowledge Step 3: Make practical recommendations

Instead of trying to rely on "one best way" to manage, a manager may want to use a(n) _____________ approach, which calls for using situationally appropriate tools

contingency

Soft Skills

interpersonal skills and personal attributes

The definition of a(n) _______ is when our desired outcomes do not match the actual situation

problem

Hard Skills

technical expertise and knowlede

Which of the following statements about cheating are true?

1. Cheating takes many forms , including plagiarism 2. Almost 60% of teens polled believe they must do whatever it takes to win.

Select three common elements in choosing among alternatives to arrive at an effective solutions

1. Choice process 2. Selection criteria 3. Consequences

True or false: Working for an unethical business will not cause you problems as long as you conduct yourself in an ethical manner

1. False

Which of the following are potential constraints during problem solving?

1. Lack of knowledge 2. Lack of time 3. insufficient funds

Examples of why people and environment are not static

1. The job market is ever changing as are employers 2. Opportunities and rewards change people 3. Each new person and their characteristics changes a situation

Select the levels that OB distinguishes among

1. group/team 2. individual 3. organizational

A situation with two choices, neither of which resolve situation in an ethically acceptable is called a(n)

ethical dilema

Which of the following leaders of business schools were found by researchers to be most likely to require ethics courses

1. Female deans with backgrounds in management 2. Private and religiously affiliated schools' deans

Which of the following are examples of situation factors

1. Jin's manager gives him a new project 2. Stefan and his team are laid off due to company-wide downsizing

Select the areas of OB that have been shown to have a powerful influence on ethical conduct work

1. Organizational Culture 2. Decision Making 3. Leader Behavior

Select reasons people are unethical at work

1. Personal motivation to perform 2. Reward systems that offer incentives for bad behavior 3. Pressure from supervisor

Select all that apply to a contingency approach to management 1. What worked today will definitely work tomorrow 2. What works with one employee will work with all 3. The most effective solution is based on the situation 4. There is no best single answer

3 & 4